4/5
GoogleRating only, no written review.
Trusted Agent profile · Wales
Verified
Red Key Property Services reviews in Newport and Swansea
★★★★★
218 reviews across 2 offices and 2 platforms
Red Key Property Services has two offices, in Newport and Swansea (Wales). Together they have 218 reviews on two platforms, rated 3.8 out of 5 overall.
184
Reviews on Google
All 2 offices
34
Reviews on View Agents
All 2 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
Read the review from sellersBuyers2 reviews
Samantha Thomas at Red Key in Newport was so lovely and helpful during the process of purchasing our first property. As first time buyers Sam was so helpful at ...Read all 2 from buyers
Landlords9 reviews
We are landlords who usually manage our own properties. But after discussions with Samantha at Red Key we asked for assistance in finding a tenant. Samantha and ...Read all 9 from landlords
Tenants16 reviews
The quality of service that Rey Key provided overall was good to excellent. The staff were friendly and helpful when it came to asking questions on the ...Read all 16 from tenants
Our offices
Red Key Property Services's two offices, most reviewed first. Each has its own page.
Latest reviews from every Red Key Property Services office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI've rented through them and bought and had no problems at all. They were very nice and quick to deal with any issues I reported.
Agent replied
Thank you for the kind review
1/5
GoogleAVOID AVOID AVOID Typical estate agents taking peoples deposits and retaining money for end of tenancy fake cleaning bills. I lost over £800 deposit money with these cowboys. Lets hope nobody else decides to rent a home off them. AVOID AVOID AVOID
Agent replied
Thank you for your review. Unfortunately we can find no record on our systems of you being a tenant of ours. Please do not hesitate to contact us or let us know which property you were in and we would be happy to discuss the situation. Failing that please remove the review as it is a violation of Google guidelines.
1/5
GoogleLooking at previous comments I can see RedKey have a track record of taking deposit money and faking end of tenancy cleaning bills. Its disgusting how this can still happen. We have lost a lot of money due to the way they have treated us and I would not recommend renting a property with red key.
Agent replied
Thank you for your review. Unfortunately we can find no record on our systems of you being a tenant of ours. Please do not hesitate to contact us or let us know which property you were in and we would be happy to discuss the situation. Failing that please remove the review as it is a violation of Google guidelines.
1/5
GoogleRating only, no written review.
Agent replied
Lisa, as you have never been a client of ours, we kindly ask that you remove your review as it violates Google guidelines.
1/5
GoogleScam artists
Agent replied
Nathan, as you have never been a client of ours, we kindly ask that you remove your review as it violates Google guidelines.
1/5
GoogleWouldn’t even rate it the one star to be fair. Awful service.
Agent replied
John, as you have never been a client of ours, we kindly ask that you remove your review as it violates Google guidelines.
1/5
GoogleHave a track record of not returning deposits. Would highly recommend going elsewhere.
Agent replied
Sarah, as you have never been a client of ours, we kindly ask that you remove your review as it violates Google guidelines.
5/5
GoogleRating only, no written review.
Agent replied
Hi Injinerkata for the five stars!
1/5
GoogleTheir service is terrible! We were living in 8 Devonia house and we always had problems. Before we moved in, Redkey never told us about the condition of the flat. Almost everything inside the flat(carpet, kitchen job, bath tub, dining table etc.) needed replacing! And to make it worse the roof started leaking after we moved in. The worst came when we decided to move out . First Redkey took some money from us to put the property in market and now they don’t want to pay back the advance as we have already moved out!! So please be watchful as they can steal your hard earned money!!
Agent replied
Hello Neha. We have thorough procedures in place with regards to letting properties to tenants and protecting our Landlords against property damage and a loss of income. As you know, the case is now with the TDS and their adjudication should be forthcoming shortly.
5/5
GoogleMy Girlfriend and I moved into a flat through Red Key last July, being first time tenants we were often confused and unsure about what we had to do and what steps we had to take. Thankfully Red Key helped us every step of the way, answering every question we had and almost babying us to make sure we were safe and settled into our property. The moving out process was easy and Red Key were very fair for what we charged in regards of cleaners and Maintenance. We have moved out of the flat now to save to get onto property ladder, but Red Key will be the first Estate Agent we look to when we eventually buy our first Property. Thank You Chantelle and Rebecca! You have been really good to us.
Agent replied
Hi Josh. Thanks very much for taking the time to leave us this wonderful review. We look forward to hopefully assisting you again when you are ready to purchase your first property!
3/5
GoogleRating only, no written review.
1/5
GoogleMoved last September through Redkeys to my current property where we are living with my two children. Initially I thought I would get great service from them as they will be maintaining the property. As soon as we moved, we noticed shower was not working, most of the taps dripping constantly.So far called the agent more than 30 times, emailed them more than ten times. No one addressed the issues. Moreover, one of their staff advised me to take bath instead of taking shower. Most painful is everyday 10-12 big bucket of water is wasting and it costing a lot of money. So far they sent two guys to take a look. That’s all. As a tenant , felt greatly ignored. Don’t know, when they will fix the issue ? Been private tenant so many years, however never came across this kind of situation.
Agent replied
Hi Adnan, thank you for your feedback. I can see you moved into the property in September 2019. The property management team are of course aware of the issues you describe and we are working to get them resolved as soon as we can for you. We have indeed sent two contractors around and some works have been completed, though it is a job that is a little more complex than normal that requires specialist skills and so it's taken a little longer than usual. I understand that the team has been in regular contact and spoke to you on Saturday. Please bear with us and we will get your issue resolved as soon as we possibly can. Thank you for your understanding.
5/5
GoogleMany thanks to the Redkey team for making it easy for me and my family to relocate on a very short notice.From the point of finding a new house to resolving all the maintenance issues ,they were really quick and precise. I would really recommend them, for a hustle free 'new beginning '.
Agent replied · 23 December 2024
Thanks for taking the time to write us such a lovely review, Ajish. We're really happy to have been able to help. We wish you lots of happy memories in your new family home!
5/5
GoogleRating only, no written review.
Agent replied
Thanks for the five stars. We really appreciate the support.
5/5
GoogleRating only, no written review.
Agent replied
Thanks for the five-star review, Joseph. We really appreciate it.
5/5
GoogleAbsolutely amazing service so professional and helpful Jackie and her team I would highly recommend first class in every way look rest the n go to best
Agent replied
Thank you so much, Joe.
5/5
GoogleFriendly lovely staff especially the director Jackie thank you for all you did x
Agent replied
Thank you Helen for taking the time to leave us such lovely feedback. I will be sure to pass it on to Jackie for you.
5/5
GoogleHaving worked at Red Key I can honestly say that they strive for the very best for their landlords and tenants alike. The new sales team is fantastic and I will certainly be using them when the time comes to sell my house.
Agent replied
Thank you Chantelle! All the very best in your new adventure!
1/5
GoogleIf you call them regarding a problem they will tell you that the person you need to speak to is busy and will call you back in 15 minutes. They will not. I have literally heard the same rubbish 10 times over 2 years and never once had a call back.
Agent replied
Hi there Rex. We're sorry to hear this and would like to help. Unfortunately we can't find anyone by your name on our system. Would you be so kind to email jo.chinery@redkeyps.co.uk and I'll see what I can do to help you. Thank you.
3/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback, Wiljams. Is there anything we can do to improve our score? If you'd like to send an email to jo.chinery@redkeyps.co.uk I can look in to any concerns for you. Thanks.
1/5
GoogleWorsest people we ever been with to rent a house. So unprofessional . Still haven't released our deposit nor returning my calls. Stressed us and took rent for half a month after the checkout and demanded extra money which never seen in the contract. Don't go with them if you value your hard earned money.
Agent replied
Hi there Jens. We are having trouble locating you on our system in order to look in to this. Would you mind dropping an email to jessica@redkeyps.co.uk or calling 01633 387970 and we will gladly do what we can to help you. Thank you.
1/5
GoogleTerrible service. No replies on enquiries, just the same old "our staff member will contact you when they come back from break"... 5 days long break, huh? Poor management : had to live 2 weeks without a fridge when it broke before being replaced. Just another big company with absolutely no care for customers.
Agent replied
Hello again. We've not heard from you and we are wondering if you are a rival agent or have left your review on the wrong profile. We'd appreciate it if you would get in touch to clarify. Thank you. First response: Hi there. Thank you for your feedback. We're disappointed to see this but would like the opportunity to try and put it right. Can you please email jessica@redkeyps.co.uk with some details and we'll do our best to help. Thank you.
5/5
GoogleFriendly and Professional service from all the staff
Agent replied
Thank you very much Brian!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Red Key Property Services
How many reviews does Red Key Property Services have?
Red Key Property Services has 218 reviews across its two offices, rated 3.8 out of 5 overall: 184 on Google, 34 on View Agents.
Which Red Key Property Services office has the most reviews?
Newport has the most, with 217 reviews rated 3.8 out of 5, followed by Swansea with 1.
Where are the Red Key Property Services offices?
What do landlords say about Red Key Property Services?
9 reviews from landlords, rated 5.0 out of 5 on average. For example, Micaela wrote: "We are landlords who usually manage our own properties. But after discussions with Samantha at Red Key we asked for assistance in finding a tenant. Samantha and ..."
What do tenants say about Red Key Property Services?
16 reviews from tenants, rated 5.0 out of 5 on average. For example, Peter wrote: "The quality of service that Rey Key provided overall was good to excellent. The staff were friendly and helpful when it came to asking questions on the ..."
