Red Key Property Services reviews

★★★★★ 1/5

Google

Extremely poor conduct, unprofessional and predatory. 1. Initially they were fine, had some issues with keys as they gave us wrong ones and on being given the correct ones told us we need to make copies and give them to them. We obviously refused as it was our right to get one copy after arguing over email they just stopped replying. No conclusion just ignored us so we did the same. 2. Very poor communication towards the end of the contract, they misled us to get us moved out sooner and then back tracked on the discussions after having been rude and condescending to us. We did them a favour and they utilised it for the benefit of the land lords. We weren't treated as customers just as a means to get paid. 3. Extremely predatory check in and checkout reports done by their own agents and never communicated to us that it can be done when we are present. Check in reports are done with distant photos trying to minimise flaws and other normal wear and tear, not noted closely but check out report is close up photos (often of the previous wear and tear they didn't report) and asking for us to pay for these repairs. They come up with random new issues when you prove issues aren't caused by you And tried to push responsibility on to us for damage caused by their poor repairs. I had to tell them I would take it up with the advice bureau and third party investigations for them give me my deposit back with minimal deductions. I have lived in 5 large cities in the UK including Cardiff, Blackpool and Hull and these are the worst property letting agents I've come across. STAY AWAY IF YOU WANT PROFESSIONAL GOOD QUALITY SERVICE... You will probably lose deposit money and sleep dealing with these guys.

A · 22 June 2026

★★★★★ 4/5

Google

My experience with the team - specially Claire was so good. It was a particularly challenging time moving home and Claire was so compassionate, supportive and incredibly helpful and kind. I gave 4 as I expected the property to be in a better condition than I found it to be. Carpet didn’t look clean and scuffs on wall and plastered over nail marks were not fixed properly. I’ve reported it though and Claire promised to have it looked at and addressed so fingers crossed.

Azza · 26 December 2025

★★★★★ 5/5

Google

We have been tenants with Redkey for 2 years. They have been thorough, efficient and always approachable with any issues we have had over the years. The renewal and ending of tenancy has been smooth - thanks to you all. The release of deposit process has been quick and you always kept us in the loop. Thanks once again.

Alona · 8 August 2026

★★★★★ 5/5

Google

We’ve been renting through Red Key Properties Newport for the past 4 years, and we honestly couldn’t have asked for a better experience. Throughout our tenancy, the whole team has been consistently professional, kind, and incredibly helpful. A huge thank you for making our recent move to a new rented home so smooth and stress-free, it meant a lot to us. Special shoutout to Jackie, Richard, Chelsea and Claire for always being approachable, supportive, and going the extra mile whenever we needed anything. It’s been a real pleasure dealing with such a reliable and friendly team. Highly recommended! Paul and Nikki.

Paul · 13 September 2025

★★★★★ 5/5

Google

Jackie and her team at Redkey Property Services have been managing my rental property for years, Their professionalism truly shone when my tenant fell into arrears. Jackie managed the situation with great care and respect. She provided invaluable support during the court process and went above and beyond the call of duty by attending the hearing with me. If you are searching for a safe reliable professional property service I would highly recommend Redkey Property service to take care of your needs.

Rachel · 5 January 2025

★★★★★ 5/5

Google

I have rented an apartment for 5 years. Have just decided to move in with my partner In the new year so will be moving out. I have found redkey and in particular Jackie Llewellyn to be really helpful. Any time I have needed anything they have always helped me out. The apartment has treated me well too. Real nice place, will be sad to leave. Not had any issues just nice police service. Any time iv needed help or something to be sorted it's been done and fast. I Would rent with redkey again, I would also recommend them to anyone looking to rent. Jamie

Jamie · 24 November 2024

★★★★★ 5/5

Google

Red Key Property Services exceeded all my expectations! From the initial enquiry to the completion of my property transaction, their team was professional, approachable, and extremely attentive. They offered clear advice, kept me informed at every step, and genuinely cared about making the process as smooth as possible. Their expertise and commitment really stood out, and I felt confident in their hands the entire time. I would highly recommend Red Key Property Services to anyone looking for a reliable and trustworthy property team.

Tina · 6 April 2026

★★★★★ 2/5

Google

During a tenancy redkey were okay. The only issue we had was an occasion when a redkey employee turned up unannounced to try inspect the garden. We refused access and resolved over the phone. However, post tenancy their deposit recovery is a bit predatory and over the top. They did reduce the deductions but around £600 in the end. But it begs the question of how much money is taken from tenants that might not be justified, as not everyone will argue. We also had an attempt to deduct from our deposit due to “phantom” furniture (we were told we took apart a wardrobe and 2 chest of drawers that didn’t exist. This was disputed and retuned to us). I really liked Redkey up until the deposit return stage. Now id sadly avoid renting with them.

Charlie · 30 March 2026

★★★★★ 5/5

Google

Ms Chelsea was of great help. From the viewing day till the day we got the keys. She was very helpful and easy to talk to. So happy that we went with Red Keys.

Ilimotama · 30 November 2025

★★★★★ 1/5

Google

I did not like their service at all! I was into all sorts of trouble after I checked into the property starting from roof leakage to bath tub leakage to kitchen issue etc. etc. Unfortunately Redkey was never quick to respond! The real issue started when I told them that I was going to vacate the property as I was getting transferred to another place. This is when they started showing their true colour! First they took £300 for advertising the property and then informed the council that I was in the property for another two months after I vacated(which was a complete lie) and hence made me pay council tax for the unoccupied period. Now they don't want me to get back my advance(TDS) of £750 by showing hefty cleaning charges, maintenance charges!! This is really too much!!! This is looks like a very good lobby between landlord and this agency to loot and harass tenants...so be careful.

Sanjay · 30 July 2020

★★★★★ 5/5

Google

My Girlfriend and I moved into a flat through Red Key last July, being first time tenants we were often confused and unsure about what we had to do and what steps we had to take. Thankfully Red Key helped us every step of the way, answering every question we had and almost babying us to make sure we were safe and settled into our property. The moving out process was easy and Red Key were very fair for what we charged in regards of cleaners and Maintenance. We have moved out of the flat now to save to get onto property ladder, but Red Key will be the first Estate Agent we look to when we eventually buy our first Property. Thank You Chantelle and Rebecca! You have been really good to us.

JosshhAS · 28 January 2020

★★★★★ 5/5

Google

I just wanted to start with the fact that I was a first time tenant and was quite nervous renting for the first time. However, Jess Pritchard at Red Key treated me with upmost respect and guided me through, step by step, every single detail big or small. Jess went above and beyond to make sure that I was happy and felt comfortable with the transition with moving into my flat. I’m now moving into my flat feeling so excited and assured. That’s all down to the work that Jess and the team have put into making this go as smoothly as possible for me. So I can’t thank you enough for everything, Izzy x

Isobel · 31 July 2019

★★★★★ 1/5

Google

I moved in to my property with red key 2 and a half years ago and within that period had about 3 floods which were due to there maintance issues and were never fixed where I had personal damages. I moved out of my flat last week to be told by Jess that my deposit would be paid into by the end of the day. I kept checking but nothing had been put in. The next day I spoke to Chantelle on the phone who advises she needed to send over some deductions where she tried deducting £150 out of my deposit. I obviously told her this was wrong and I’d left that flat in an amazing state when I left, since then Chantelle has made more deductions trying to deduct £350 out of my deposit even though the damages she is trying to deduct for were there when I moved in and the inventory report dose not reflect the check out report. I have asked for a break down of what she is exactly trying to claim for which once again she has refused to deliver. She’s rude on the phone and always try’s to fob me off. Now I half to go to the TDS with all my evidence to get my deposit back which is very stressful for me as one of the reasons I moved out of the flat was because of my mental health. I would defiantly think twice if you are thinking of renting off red key property. None of there staff seem to know what they are doing and very unprofessional.

Nadia · 29 July 2019

★★★★★ 5/5

Google

There's a certain spark about Jessica. I've been unsuccessfully looking for a place to rent in Newport for about a month before I've met the Redkey's girl. The rest is history :-) She kind of knew exactly what I wanted a lot better than I did. Or so it seems :-) I am writing this from my new home overlooking the Usk river where I've been for a number of weeks now, and I can't believe how happy I am with the apartment. Immensely grateful to Jess as well as to all other charming ladies I've met in the process. Redkey has stolen my heart. Never thought of an Estate Agents in these terms before. But then again, I've never dealt with Welsh estate agents before either :-)

Sebastian · 29 July 2019

★★★★★ 5/5

Google

I feel I have to leave a five star review even though I haven’t yet found my perfect home. This is a big step for me as this will be the first time I have rented and Kath has been absolutely amazing in helping me, talking me through the different properties that are available and the process of renting. I’m sure I will find my dream home soon and I will definitely recommend you to my friends and family. Thank you

Andrea · 29 July 2019

★★★★★ 5/5

Google

My Girlfriend and I moved into a flat through Red Key last July, being first time tenants we were often confused and unsure about what we had to do and what steps we had to take. Thankfully Red Key helped us every step of the way, answering every question we had and almost babying us to make sure we were safe and settled into our property. The moving out process was easy and Red Key were very fair for what we charged in regards of cleaners and Maintenance. We have moved out of the flat now to save to get onto property ladder, but Red Key will be the first Estate Agent we look to when we eventually buy our first Property. Thank You Chantelle and Rebecca! You have been really good to us.

JoshAS · 25 May 2019

★★★★★ 5/5

Google

Would recommend Jackie and her team highly to anyone! We spent nearly 4 years in our lovely flat and were more than happy with the friendly and helpful team. Communication is quick and relevant, and the online services are easy to use. When …

Hollie · 13 June 2025

★★★★★ 5/5

Google

Used red key to rent a flat in Cardiff. Good efficient service. Professional and friendly staff, very happy to recommend them. Good systems for the application process, inventory etc.

Luke · 23 March 2026

★★★★★ 5/5

Google

A couple of days ago, I accidentally locked both of my keys inside my property and found myself stuck outside. I contacted Redkey, and I was genuinely impressed by how quickly they responded. A lovely lady from the Newport branch came to help me, and her kindness and efficiency made a stressful situation so much easier. I truly didn’t expect such a fast and helpful reaction, it really meant a lot. Huge thanks to the Redkey team, especially the lady who came out to assist me. Excellent service! Mahesh & Sudeshani

Shrinika · 13 September 2025

★★★★★ 5/5

Google

This is long overdue, Having worked with Red Key Properties In letting several homes for me and my wife, I would like to say that I have found your service and team effort professional and stress free. When it comes down to letting a property we all know how stressful it can become, however, the team at Red Key step in and provide the service that I have always experienced. Thanks Team Dean

Dean · 31 July 2019

★★★★★ 2/5

Google

Be very careful while you review check-in reports and check-out reports prepared by them. They have disappointed me. I expected professionalism and fairness in dealing with tenants, rather than blindly supporting who pay them. They asked me for a special favor but never showed empathy.

Fahdia · 1 October 2025

★★★★★ 5/5

Google

We had a fantastic experience renting our new home with Red Key Properties, thanks to the incredible support from Jackie and Richard. From start to finish, they were professional, attentive, and genuinely caring. Jackie was always quick to …

Moe · 13 May 2025

★★★★★ 5/5

Google

Was at a Red Key property for 2 and a half years. We outgrew the property, was just a bit small for us now but no problems. Any issues raised with RedKey were resolved quickly and regular gas safety checks completed. The move out was straight forward and the Tenancy Deposit was worked out fairly in my opinion. Thank you for your services.

Curtis · 22 March 2024

★★★★★ 1/5

Google

I attended a viewing a few weeks ago with Richard. Richard advised that I would receive a call from him shortly after to confirm if I was successful or not, this did not happen. In my head I already new I did not get the property from comments Richard made on the viewing however, a call would have been nice. I will never use this agency again a complete waste of time.

J · 13 August 2023