Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe have been tenants with Redkey for 2 years. They have been thorough, efficient and always approachable with any issues we have had over the years. The renewal and ending of tenancy has been smooth - thanks to you all.
The release of deposit process has been quick and you always kept us in the loop.
Thanks once again.
Alona · 8 August 2026 · Red Key Property Services
Agent replied · 22 August 2026
Thank you so much for your lovely review. It’s been a pleasure having you as tenants over the past two years, and we’re delighted to hear that you’ve had such a positive experience with us.
We really appreciate your kind words and wish you all the best for the future!
★★★★★ 1/5
GoogleExtremely poor conduct, unprofessional and predatory.
1. Initially they were fine, had some issues with keys as they gave us wrong ones and on being given the correct ones told us we need to make copies and give them to them. We obviously refused as it was our right to get one copy after arguing over email they just stopped replying. No conclusion just ignored us so we did the same.
2. Very poor communication towards the end of the contract, they misled us to get us moved out sooner and then back tracked on the discussions after having been rude and condescending to us. We did them a favour and they utilised it for the benefit of the land lords. We weren't treated as customers just as a means to get paid.
3. Extremely predatory check in and checkout reports done by their own agents and never communicated to us that it can be done when we are present. Check in reports are done with distant photos trying to minimise flaws and other normal wear and tear, not noted closely but check out report is close up photos (often of the previous wear and tear they didn't report) and asking for us to pay for these repairs. They come up with random new issues when you prove issues aren't caused by you And tried to push responsibility on to us for damage caused by their poor repairs. I had to tell them I would take it up with the advice bureau and third party investigations for them give me my deposit back with minimal deductions.
I have lived in 5 large cities in the UK including Cardiff, Blackpool and Hull and these are the worst property letting agents I've come across.
STAY AWAY IF YOU WANT PROFESSIONAL GOOD QUALITY SERVICE... You will probably lose deposit money and sleep dealing with these guys.
A · 22 June 2026 · Red Key Property Services
Agent replied · 22 August 2026
Hi Amith,
We are currently investigating the concerns you have raised and have attempted to contact you by telephone to discuss the matter further, but have been unable to reach you.
We would appreciate the opportunity to speak with you directly so that we can fully understand the situation and work towards a resolution. Please contact our office at your earliest convenience.
Kind regards,
The Redkey Team
★★★★★ 5/5
GoogleRed Key Property Services exceeded all my expectations! From the initial enquiry to the completion of my property transaction, their team was professional, approachable, and extremely attentive. They offered clear advice, kept me informed at every step, and genuinely cared about making the process as smooth as possible. Their expertise and commitment really stood out, and I felt confident in their hands the entire time. I would highly recommend Red Key Property Services to anyone looking for a reliable and trustworthy property team.
Tina · 6 April 2026 · Red Key Property Services
★★★★★ 2/5
GoogleDuring a tenancy redkey were okay. The only issue we had was an occasion when a redkey employee turned up unannounced to try inspect the garden. We refused access and resolved over the phone. However, post tenancy their deposit recovery is a bit predatory and over the top. They did reduce the deductions but around £600 in the end. But it begs the question of how much money is taken from tenants that might not be justified, as not everyone will argue. We also had an attempt to deduct from our deposit due to “phantom” furniture (we were told we took apart a wardrobe and 2 chest of drawers that didn’t exist. This was disputed and retuned to us). I really liked Redkey up until the deposit return stage. Now id sadly avoid renting with them.
Charlie · 30 March 2026 · Red Key Property Services
★★★★★ 5/5
GoogleUsed red key to rent a flat in Cardiff. Good efficient service. Professional and friendly staff, very happy to recommend them. Good systems for the application process, inventory etc.
Luke · 23 March 2026 · Red Key Property Services
Agent replied · 13 April 2026
Thank you so much for your lovely review!
We’re delighted to hear you found the process smooth and our team professional and friendly throughout.
We’ll be sure to pass your kind feedback on to the team, they’ll really appreciate it. Wishing you all the best in your new home in Cardiff!
★★★★★ 5/5
GoogleRating only, no written review.
Peter · 13 January 2026 · Red Key Property Services
★★★★★ 4/5
GoogleMy experience with the team - specially Claire was so good. It was a particularly challenging time moving home and Claire was so compassionate, supportive and incredibly helpful and kind. I gave 4 as I expected the property to be in a better condition than I found it to be. Carpet didn’t look clean and scuffs on wall and plastered over nail marks were not fixed properly. I’ve reported it though and Claire promised to have it looked at and addressed so fingers crossed.
Azza · 26 December 2025 · Red Key Property Services
★★★★★ 5/5
GoogleRating only, no written review.
Aleena · 16 December 2025 · Red Key Property Services
★★★★★ 5/5
GoogleExcellent service from start to finish! The team worked incredibly hard to get me moved in quickly, what normally takes about a week was done in just two or three working days. Communication was great throughout, and they were friendly, helpful, and efficient. Very happy with how they treated us and made the whole process smooth and stress-free.
Rusen · 30 November 2025 · Red Key Property Services
★★★★★ 1/5
GoogleReally disappointed with the customer service these people provide. I had an appointment to view the property. After I viewed the property, before I even left the property, they sent me an email saying the property had already been given to someone else.please don’t even waste your time with these kind of property services.
Chathura · 30 November 2025 · Red Key Property Services
★★★★★ 5/5
GoogleMs Chelsea was of great help. From the viewing day till the day we got the keys. She was very helpful and easy to talk to. So happy that we went with Red Keys.
Ilimotama · 30 November 2025 · Red Key Property Services
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 31 October 2025 · Red Key Property Services
★★★★★ 5/5
GoogleLovely staff and a very effective team. They were kind and accommodating, making sure I could move in as quickly as possible. Since then, they’ve also been really helpful in assisting with any issues I’ve encountered, always responding promptly and professionally. It’s been a smooth experience overall, and I’m very happy with the level of service they provide.
Maria · 1 October 2025 · Red Key Property Services
★★★★★ 5/5
GoogleRed Key have been brilliant so far. Made moving in easier with the 'Just Move In' free support. Made it possible to pick up key out of office hours. Then when I had an issue with drained they contacted waterboard and had it fixed before I got home from work.
I have been impressed with everyone I have spoken to at Red Key.
Tony · 1 October 2025 · Red Key Property Services
★★★★★ 2/5
GoogleBe very careful while you review check-in reports and check-out reports prepared by them. They have disappointed me. I expected professionalism and fairness in dealing with tenants, rather than blindly supporting who pay them. They asked me for a special favor but never showed empathy.
Fahdia · 1 October 2025 · Red Key Property Services
Agent replied · 30 December 2025
Thank you for your review and we are sorry that you feel your deposit has not been handled fairly. In this particular instance we do not manage the property and the landlord has made charge requests from your deposit in line with the difference between your inventory on move in and check out report when you left the property. All deposits are dealt with by TDS and if there is something you are not happy with you should refer to their processes to move the deposit return forward.
★★★★★ 5/5
GoogleA couple of days ago, I accidentally locked both of my keys inside my property and found myself stuck outside. I contacted Redkey, and I was genuinely impressed by how quickly they responded.
A lovely lady from the Newport branch came to help me, and her kindness and efficiency made a stressful situation so much easier. I truly didn’t expect such a fast and helpful reaction, it really meant a lot.
Huge thanks to the Redkey team, especially the lady who came out to assist me. Excellent service!
Mahesh & Sudeshani
Shrinika · 13 September 2025 · Red Key Property Services
★★★★★ 5/5
GoogleMyself and my partner have had an amazing service from Red Key so far. All the staff we have spoke to have been lovely and they really pushed for us to get into our flat as soon as possible. Myself and my partner really appreciated the effort they went through to help us secure our rental property! Thank you all :)
Chloe · 13 September 2025 · Red Key Property Services
★★★★★ 5/5
GoogleWe’ve been renting through Red Key Properties Newport for the past 4 years, and we honestly couldn’t have asked for a better experience. Throughout our tenancy, the whole team has been consistently professional, kind, and incredibly helpful. A huge thank you for making our recent move to a new rented home so smooth and stress-free, it meant a lot to us. Special shoutout to Jackie, Richard, Chelsea and Claire for always being approachable, supportive, and going the extra mile whenever we needed anything. It’s been a real pleasure dealing with such a reliable and friendly team. Highly recommended! Paul and Nikki.
Paul · 13 September 2025 · Red Key Property Services
★★★★★ 5/5
GoogleRating only, no written review.
Besty · 1 September 2025 · Red Key Property Services
★★★★★ 5/5
GoogleRating only, no written review.
Takaindisa · 15 July 2025 · Red Key Property Services
★★★★★ 5/5
GoogleRed Key have been amazing since the beginning! Everyone is so helpful and happy to help. I asked a million questions and I always got a quick reply. 100% recommend if you are looking to rent a property.
Katie · 13 July 2025 · Red Key Property Services
★★★★★ 5/5
GoogleI’ve been rent house with Red Keys for last 16. Any issue I’ve had in the property they always were a very helpful and tried sort the issue straight away . All member of Red Keys always were a very nice and friendly . Thank you so much everyone for last 16 years and wish you all the best .
Anna · 13 June 2025 · Red Key Property Services
★★★★★ 5/5
GoogleI recently rented a new apartment through RedKey, and I’m very happy with the service I received, especially from my letting agent, Chelsy.She made the entire process smooth and stress-free
From the initial inquiry to the final handover, they were professional, approachable, and efficient.
The apartment itself was exactly as advertised, clean, modern, and ready to move into. The paperwork and referencing were handled quickly, and I appreciated how transparent RedKey was about all the fees tentancy.I felt supported from start to finish. I would definitely recommend RedKey, to anyone looking to rent in the area.
Bitty · 13 June 2025 · Red Key Property Services
★★★★★ 5/5
GoogleWould recommend Jackie and her team highly to anyone! We spent nearly 4 years in our lovely flat and were more than happy with the friendly and helpful team. Communication is quick and relevant, and the online services are easy to use. When …
Hollie · 13 June 2025 · Red Key Property Services
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
