5/5
GoogleThe team at Red Key Property Services was always professional and responsive. They made the whole experience stress-free. I highly recommend.
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Red Key Property Services reviews
★★★★★
218 reviews across 2 offices and 2 platforms
Red Key Property Services has 218 reviews across two offices (Newport and Swansea) and two platforms, rated 3.8 out of 5 overall.
184
Reviews on Google
All 2 offices
34
Reviews on View Agents
All 2 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
Read the review from sellersBuyers2 reviews
Samantha Thomas at Red Key in Newport was so lovely and helpful during the process of purchasing our first property. As first time buyers Sam was so helpful at ...Read all 2 from buyers
Landlords9 reviews
We are landlords who usually manage our own properties. But after discussions with Samantha at Red Key we asked for assistance in finding a tenant. Samantha and ...Read all 9 from landlords
Tenants16 reviews
The quality of service that Rey Key provided overall was good to excellent. The staff were friendly and helpful when it came to asking questions on the ...Read all 16 from tenants
Our offices
Red Key Property Services's two offices, most reviewed first. Each has its own page.
Latest reviews from every Red Key Property Services office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExcellent Service From My 1st Viewing I immediately Wanted To Move In. Red Key Really Look After Properties. I Can't Thank Them Enough For The Excellent Service
5/5
GoogleAmazing service. This was our first property so they made us feel like we could ask any questions no judgement. They are really helpful and support you all the way through. Red key are also partnered with justmovein so their service for …
5/5
GoogleRating only, no written review.
5/5
GoogleWe had a fantastic experience renting our new home with Red Key Properties, thanks to the incredible support from Jackie and Richard. From start to finish, they were professional, attentive, and genuinely caring. Jackie was always quick to …
5/5
GoogleGreat quick efficent and Friendly service from Chelsea and the team making the move stress free
5/5
GoogleEfficient, trusthworthy and timely are he words i would use to describe my experience with Red Key Property Limited
5/5
GoogleIt was a great experience getting house from red key the team is highly professional .
5/5
GoogleJackie and her team at Redkey Property Services have been managing my rental property for years, Their professionalism truly shone when my tenant fell into arrears. Jackie managed the situation with great care and respect. She provided invaluable support during the court process and went above and beyond the call of duty by attending the hearing with me. If you are searching for a safe reliable professional property service I would highly recommend Redkey Property service to take care of your needs.
5/5
GoogleI have rented an apartment for 5 years. Have just decided to move in with my partner In the new year so will be moving out. I have found redkey and in particular Jackie Llewellyn to be really helpful. Any time I have needed anything they have always helped me out. The apartment has treated me well too. Real nice place, will be sad to leave. Not had any issues just nice police service. Any time iv needed help or something to be sorted it's been done and fast. I Would rent with redkey again, I would also recommend them to anyone looking to rent. Jamie
5/5
GoogleHighly appreciated service. Richard and Samantha were very approachable and helpful with all my queries. I was able to move in to my new place 2 weeks after my viewing. Best wishes to you and your excellent team. Thank you.
1/5
GoogleWould give 0 stars if I could, the gaslighting and manipulation from this company is disgusting. Using threats and blackmail against a young autistic person. Think carefully before letting with such people. Edit: poor communication, emailing all times throughout the night. Absolute shambles of a company.
Agent replied · 24 August 2024
Mr Wade, thank you for your review. We believe there is a misunderstanding here as we have been communicating all along with you in order to address your rent account on the property. Should there be any queries on the plans we have proposed please do not hesitate to contact the branch to resolve the issues moving forward. Our number one priority is customer service and we have not actioned anything in the way that you suggest in your review and would welcome the opportunity to discuss this with you further.
5/5
GoogleVery professionals, helpful to every step from the beginning to the end of the tenancy! Would highly recommend!
5/5
GoogleRed Key were absolutely amazing when renting for the first time. We unfortunately had a flat fall through during the process but Red Key were straight on it to find us a new place and ensure we were happy. We’ve had the odd maintenance issue as you do with just moving into a place but they have been instantly solved with Red Key’s help. The whole process was so smooth and I wouldn’t recommend anyone more.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleGreat service from Joanne and Richard, made the whole process very easy, I would definitely recommend to others.
5/5
GoogleWas at a Red Key property for 2 and a half years. We outgrew the property, was just a bit small for us now but no problems. Any issues raised with RedKey were resolved quickly and regular gas safety checks completed. The move out was straight forward and the Tenancy Deposit was worked out fairly in my opinion. Thank you for your services.
4/5
GoogleRating only, no written review.
1/5
GoogleThey are joke. They don’t respond to applications.
1/5
GoogleUtter waste of time. Went for a viewing this week to a property that Red Key Lets we’re advertising, and all seemed positive, and was told I would get a call in the afternoon to confirm if all was ok or not. No call whatsoever, and found out online the property is now let. Not even a courtesy call, which is quite rude. Wouldn’t bother wasting your time if I was you.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Red Key Property Services
How many reviews does Red Key Property Services have?
Red Key Property Services has 218 reviews across its two offices, rated 3.8 out of 5 overall: 184 on Google, 34 on View Agents.
Which Red Key Property Services office has the most reviews?
Newport has the most, with 217 reviews rated 3.8 out of 5, followed by Swansea with 1.
Where are the Red Key Property Services offices?
What do landlords say about Red Key Property Services?
9 reviews from landlords, rated 5.0 out of 5 on average. For example, Micaela wrote: "We are landlords who usually manage our own properties. But after discussions with Samantha at Red Key we asked for assistance in finding a tenant. Samantha and ..."
What do tenants say about Red Key Property Services?
16 reviews from tenants, rated 5.0 out of 5 on average. For example, Peter wrote: "The quality of service that Rey Key provided overall was good to excellent. The staff were friendly and helpful when it came to asking questions on the ..."
