Trusted Agent profile · Wales
Verified
★★★★★
218 reviews across 2 offices and 2 platforms
Red Key Property Services has two offices, in Newport and Swansea (Wales). Together they have 218 reviews on two platforms, rated 3.8 out of 5 overall.
184
Reviews on Google
All 2 offices
34
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Samantha Thomas at Red Key in Newport was so lovely and helpful during the process of purchasing our first property. As first time buyers Sam was so helpful at ...Read all 2 from buyers
We are landlords who usually manage our own properties. But after discussions with Samantha at Red Key we asked for assistance in finding a tenant. Samantha and ...Read all 9 from landlords
The quality of service that Rey Key provided overall was good to excellent. The staff were friendly and helpful when it came to asking questions on the ...Read all 16 from tenants
Red Key Property Services's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCan't thank red key enough for their great service! Richard and Jackie managed to find us a perfect flat that we were able to move into only a week after viewing! I would highly recommend anyone to reach out to them if they are searching for a property in the area.
1/5
GoogleRating only, no written review.
1/5
GoogleOverpriced for a tiny one bed apartment. Kicked my friend out who was struggling with depression and messing him around with the end of tenancy agreement. Only gave him a week to move out of the flat. Avoid this lettings agency!! Biggest rip offs ever
5/5
GoogleI got the keys and entered the property Really pleasant tidy and clean. Highly appreciated your work. Thank you!
1/5
GoogleUtter waste of time. Went for a viewing this week to a property that Red Key Lets we’re advertising, and all seemed positive, and was told I would get a call in the afternoon to confirm if all was ok or not. No call whatsoever, and found out online the property is now let. Not even a courtesy call, which is quite rude. Wouldn’t bother wasting your time if I was you.
1/5
Googleno comment
1/5
GoogleThey called me on 29th of July, 2023 to view a property in Alicia Crescent near East Dock Road, Newport but they never turned up at the property. I waited for nearly an hour. I sent a text message and even called them. But they never replied back. I felt really helpless.
1/5
GoogleI attended a viewing a few weeks ago with Richard. Richard advised that I would receive a call from him shortly after to confirm if I was successful or not, this did not happen. In my head I already new I did not get the property from comments Richard made on the viewing however, a call would have been nice. I will never use this agency again a complete waste of time.
1/5
GoogleI tried to rent a property through this agency. If you call them you are asked to complete a form. I did that three times. If you email them they ask you to complete a form. I gave them a lot of information, but they didn't have the courtesy to reply. They have one star because I can't give them none. Complete waste of time.
1/5
GoogleThought red key were really great when we first moved in but they have taken £500 off our deposit when we moved out for dust and re painting, thanks red key for making these tough times even harder
1/5
GoogleThought red key were really great when we first moved in but they have taken £500 off our deposit when we moved out for dust and re painting, thanks red key for making these tough times even harder
5/5
GoogleGreat service, smooth transaction as well. It was quite seamless moving in. Keep up the good work👍🏻 …
5/5
GoogleAs a renter, I am really happy with the service I received from RedKey. I was beginning to despair of finding anywhere to live, but the team took the time to talk to me about my needs, and offered me extremely helpful practical advice that I didn't get from any of the other agencies I contacted. I would not be where I am without them, and I highly recommend them.
5/5
GoogleBrilliant service from Callie, Richard and Jackie. Helped me through every step, was always really nice and informative, when I collected the keys, I was given a welcome pack with treats and vouchers, This made my day! Any questions or queries I had more then happy to get me the answers Defiantly recommend to anyone! Thanks Red key!
1/5
GoogleCan't be bothered to reply to emails.
5/5
GoogleReally efficient procedures made moving in very easy.
5/5
GoogleAmazing team! Great at replying and helping me through the property search process! Would definitely reccommend
5/5
GoogleThis is the best property service agency in newport. All the other agencies don't even entertain tenants. I was struggling for almost a month to find rental property in newport. Red key properties helped me find a beautiful apartment overlooking the river. The process was super smooth with red keys. I even received a welcome box from them. Im greatful to Richard and callie for everything they have done for me.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleJackie was very friendly and helpful. I would recommend this agent if you are looking for a place to rent.
5/5
GoogleI used the services of Red Key Property Services over one year I totally recommend 👌 👍👍 they provide good apartments and good services …
5/5
GoogleVery good service. Affordable and very good staff.
1/5
GooglePlease avoid this estate agents if you are a tenant unless you want to lose all your money. They charge you for ridiculous things when your tenancy ends such as dust!!!! I have never dealt with such greedy estate agents. Terrible experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Red Key Property Services has 218 reviews across its two offices, rated 3.8 out of 5 overall: 184 on Google, 34 on View Agents.
Newport has the most, with 217 reviews rated 3.8 out of 5, followed by Swansea with 1.
9 reviews from landlords, rated 5.0 out of 5 on average. For example, Micaela wrote: "We are landlords who usually manage our own properties. But after discussions with Samantha at Red Key we asked for assistance in finding a tenant. Samantha and ..."
16 reviews from tenants, rated 5.0 out of 5 on average. For example, Peter wrote: "The quality of service that Rey Key provided overall was good to excellent. The staff were friendly and helpful when it came to asking questions on the ..."
