Red Key Property Services Newport reviews

★★★★★ 5/5

Google

I recently rented a new apartment through RedKey, and I’m very happy with the service I received, especially from my letting agent, Chelsy.She made the entire process smooth and stress-free From the initial inquiry to the final handover, they were professional, approachable, and efficient. The apartment itself was exactly as advertised, clean, modern, and ready to move into. The paperwork and referencing were handled quickly, and I appreciated how transparent RedKey was about all the fees tentancy.I felt supported from start to finish. I would definitely recommend RedKey, to anyone looking to rent in the area.

Bitty · 13 June 2025

★★★★★ 5/5

Google

Excellent service from start to finish! The team worked incredibly hard to get me moved in quickly, what normally takes about a week was done in just two or three working days. Communication was great throughout, and they were friendly, helpful, and efficient. Very happy with how they treated us and made the whole process smooth and stress-free.

Rusen · 30 November 2025

★★★★★ 5/5

Google

Red Key have been brilliant so far. Made moving in easier with the 'Just Move In' free support. Made it possible to pick up key out of office hours. Then when I had an issue with drained they contacted waterboard and had it fixed before I got home from work. I have been impressed with everyone I have spoken to at Red Key.

Tony · 1 October 2025

★★★★★ 5/5

Google

Highly appreciated service. Richard and Samantha were very approachable and helpful with all my queries. I was able to move in to my new place 2 weeks after my viewing. Best wishes to you and your excellent team. Thank you.

Kezia · 7 November 2024

★★★★★ 1/5

Google

Really disappointed with the customer service these people provide. I had an appointment to view the property. After I viewed the property, before I even left the property, they sent me an email saying the property had already been given to someone else.please don’t even waste your time with these kind of property services.

Chathura · 30 November 2025

★★★★★ 5/5

Google

Myself and my partner have had an amazing service from Red Key so far. All the staff we have spoke to have been lovely and they really pushed for us to get into our flat as soon as possible. Myself and my partner really appreciated the effort they went through to help us secure our rental property! Thank you all :)

Chloe · 13 September 2025

★★★★★ 5/5

Google

Lovely staff and a very effective team. They were kind and accommodating, making sure I could move in as quickly as possible. Since then, they’ve also been really helpful in assisting with any issues I’ve encountered, always responding promptly and professionally. It’s been a smooth experience overall, and I’m very happy with the level of service they provide.

Maria · 1 October 2025

★★★★★ 5/5

Google

A big thank you to Samantha and the team at Redkey, they acheived a great price on the sale of my property and acheived the sale within 3 days. WOW. The sale went smoothly and promptly and assisted me with any help I needed. Will be recommending you to friends and family. 5*

Neil · 29 July 2019

★★★★★ 1/5

Google

AVOID AT ALL COSTS IF YOU WANT YOUR DEPOSIT BACK AT THE END OF TENANCY! I have seen my fair share of landlords and letting agencies, but this company is by far the worst. They have tried to steal the deposit for the most stupidest things like a little dust on a door. The house was left in a clean state and they are trying to steal the deposit for the pettiest things. They also never bothered to acknowledge when there was maintenance required for the property. I have never met such greedy people who have no shame in conning people! Do not rent with them!

Riya · 2 March 2023

★★★★★ 5/5

Google

I would like to thank Jackie Llewellyn for her kind assistance with a matter concerning the property my mother resides at. Throughout the process, which resulted in a satisfactory solution I was continually impressed by Jackie’s professionalism, empathy and punctuality in calling me with updates. Although I haven’t met her personally, it is clear to me that she cares deeply about delivering the best service she possibly can and it was evident throughout she was working tirelessly to find solutions to complex problems. Highly recommended and highly appreciated service. Best wishes to you and your excellent team. Thank you.PositiveProfessionalism

Christopher · 25 August 2020

★★★★★ 5/5

Google

I have used red key several times and always really pleased with the service. Sam is an asset to the team as branch manager and always communicates really well. I’ve used red key for both lettings and sales and would highly recommend them. Thank you for all your hard work!

Carys · 29 July 2019

★★★★★ 1/5

Google

Try and take every penny they can from your deposit. Flat was left immaculate and they tried to take £180 from us absolute joke. Inventory was not sent out within the agreed 7 days and we had to request it ourselves. Repairs on the flat was not made as quickly as they should have been. Bad block management. Rude staff! Checking out of the flat was not done professionally, everything that should have been done was not completed. My advice.... AVOID!

Jacob · 31 July 2018

★★★★★ 5/5

View Agents

Good service in general

The quality of service that Rey Key provided overall was good to excellent. The staff were friendly and helpful when it came to asking questions on the properties themselves and the payment process. There were one or two questions about the property I eventually moved into such as the presence of connected telephone lines that they weren't able to answer and I had to find out myself. In addition, I needed to send a couple more emails than usual to clarify a few technical and logistical points.

Peter · 25 July 2018

★★★★★ 5/5

View Agents

We bought a house with RedKey

We were renting a property in Newport with RedKey and all of the team have been great with us. If something broke in the flat the quickly fix it. Rebecca was really nice to us and she helped to find a property to move. We bought a house with Redkey. We were first buyers and Samantha Identified very quick what we liked and needed. She showed us the house that we bought. All the purchase was fine and Redkey answer and assisted us along all the process. I strongly recommend this state agency. It stands out of the rest that I have dealt with in the UK

Laura · 20 June 2018

★★★★★ 5/5

Google

Great quick efficent and Friendly service from Chelsea and the team making the move stress free

Ryan · 30 April 2025

★★★★★ 5/5

Google

I’ve been rent house with Red Keys for last 16. Any issue I’ve had in the property they always were a very helpful and tried sort the issue straight away . All member of Red Keys always were a very nice and friendly . Thank you so much everyone for last 16 years and wish you all the best .

Anna · 13 June 2025

★★★★★ 1/5

Google

Would give 0 stars if I could, the gaslighting and manipulation from this company is disgusting. Using threats and blackmail against a young autistic person. Think carefully before letting with such people. Edit: poor communication, emailing all times throughout the night. Absolute shambles of a company.

Evan · 17 August 2024

★★★★★ 4/5

Google

Actually I had a nice experience with redkey so far. When ever we have a problem they will try to sort it out as soon as they can. They helped me a lot for move in with proper guidelines especially Jackie, Callie and richard.❤️Recommending redkey to people who looking for a good agency.

Anza · 31 January 2023

★★★★★ 5/5

Google

I Can't thank These Three Lovely Ladies enough,For The Help and Kindness they Showed to me.They went beyond the Extra mile.Thank you So Much.If there were More People in the World like you,What a Wonderful world it would be.♥️♥️♥️

Ivy · 31 July 2019

★★★★★ 1/5

Google

MAJOR RED FLAGS Yesterday, (Thursday, 27th May) we have viewed a 2-bedroom flat at 7 Glen Avon House, Newport City Centre. The viewing was hosted by Harriet. She wasn't wearing a mask, and didn`t tell us the reason why. We would understand if she`d been vaccinated and immune, but at least she should have informed us. The same way she didn't give us a reason why she turned up late. The previous tenant was at the property, and the way Harriet treated him was alarming and inhumane, so bad, we were considering to leave at one point. We got to the top floor of the building, she firmly knocked on the door, and my boyfriend and I didn't comprehend why the previous tenant was still there, and why we were invading his privacy. After about three minutes of invasive knocking and shouting inside, Harriet took her keys out and started opening the locks without the tenant's consent. He ran to the front door to ask for more time, as he must have slept in. Harriet just said "didn't you know we were coming"? We do understand that most of this might have been the previous tenant's fault, and that he in fact was informed about us coming, but it still came across extremely invasive, as he was literally sitting on his bed while we viewed the property. We have obviously decided not to risk renting a flat with Red Key, and the other reason is all the one star reviews online, dozens of them warning us that Red Key takes the deposit as fake cleaning fees, or doesn't attend to a property when a tenant is in dire need of help. The way Harriet treated us and that guy, and what the negative reviews say is alarmingly unprofessional. The flat was incredibly dirty, which was a problem that the previous tenant caused, but for some reason all the negative reviews also mention dirty, faulty flats with this agency. It was also a major red flag how immediately upon leaving the property, my partner and I were first enthusiastic and contacted the agency about proceeding with renting the place, yet following several phone-calls and emails they haven't gotten back to us for hours - only once we had literally written to them how much money we have in our savings. All in all, we will make sure to let future landlords and tenants know not to choose Red Key, and we're writing in hope that maybe this behaviour does not represent the owner or the company.

Veronika · 18 June 2021

★★★★★ 5/5

Google

Red Key Property Services provide an amazing service and having bought and sold many properties and used many estate agents, I can say that Red Key are one of the best that I have used and certainly the best in South Wales. They provide a comprehensive service from initial valuation through to completion at competitive rates. The marketing process on my recent sale resulted in an asking price offer at first viewing in what was a slow market. Their follow up after an offer is accepted is excellent. Regular communication between buyer and both sides solicitors ensured a speedy completion in just 8 weeks on the last property they sold for me, despite some complications that came up. Other properties have completed in as little as 6 weeks. This role estate agents play in liaising between all parties during the sale process is all too often overlooked but is crucial to pushing the process along. Red Key prioritise this and in doing so are way ahead of the competition. I can thoroughly recommend using Red Key having sold four properties using their services and will continue to use them in the future.

Brian · 30 July 2020

★★★★★ 5/5

Google

Red Key were absolutely amazing when renting for the first time. We unfortunately had a flat fall through during the process but Red Key were straight on it to find us a new place and ensure we were happy. We’ve had the odd maintenance issue as you do with just moving into a place but they have been instantly solved with Red Key’s help. The whole process was so smooth and I wouldn’t recommend anyone more.

Molly · 30 May 2024

★★★★★ 1/5

Google

Their service is terrible! We were living in 8 Devonia house and we always had problems. Before we moved in, Redkey never told us about the condition of the flat. Almost everything inside the flat(carpet, kitchen job, bath tub, dining table etc.) needed replacing! And to make it worse the roof started leaking after we moved in. The worst came when we decided to move out . First Redkey took some money from us to put the property in market and now they don’t want to pay back the advance as we have already moved out!! So please be watchful as they can steal your hard earned money!!

Neha · 9 March 2020

★★★★★ 1/5

Google

Moved last September through Redkeys to my current property where we are living with my two children. Initially I thought I would get great service from them as they will be maintaining the property. As soon as we moved, we noticed shower was not working, most of the taps dripping constantly.So far called the agent more than 30 times, emailed them more than ten times. No one addressed the issues. Moreover, one of their staff advised me to take bath instead of taking shower. Most painful is everyday 10-12 big bucket of water is wasting and it costing a lot of money. So far they sent two guys to take a look. That’s all. As a tenant , felt greatly ignored. Don’t know, when they will fix the issue ? Been private tenant so many years, however never came across this kind of situation.

MD · 28 December 2019