Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleAVOID! Please AVOID this company - Qube Residential Lettings & Management Manchester! I don’t even want to give a star to this company, but if I don’t, I can’t post this review on Google. What they have done feels like a scam, taking your money for nothing. Based on my experience, I would not recommend this agency.
I had a very disappointing experience with this company . I was set to move into an apartment on 9th September and paid a holding deposit after completing the referencing process. However, after I made the payment, I was informed that my move-in date was being pushed back to 16th September.
This change was unacceptable to me, but since they already had my money, I felt I had no choice but to accept it. The agency failed to communicate any potential changes to the move-in date before I paid the deposit and signed the Terms and Conditions. I requested a refund for the holding deposit since I could not move in on the new date, but the agent claimed that because I had signed the Terms and Conditions, they could not refund the deposit. It feels incredibly unfair for me to bear the consequences of their lack of communication. It’s as if they don’t need to take responsibility for their mistakes, while customers are left to bear the burden.
Eunice · 12 October 2025 · Qube Residential Manchester
★★★★★ 5/5
GoogleWe have worked with Qube residential for the past 2 years now. I cant thank the team enough with how they have helped us do all the eicr/electrical tests.
We have done over 300 for Qube now and it would of been really hard without the help of their team.
If we had any problems and questions they responded straight away.
Cant thank them enough for everything!!!!!
Thomas · 12 October 2025 · Qube Residential Manchester
★★★★★ 1/5
GoogleI don't have the evidence, but I am pretty sure any positive review for this agency is from employees and their friends and damily. My advice: pay close attention to the 1 Start reviews. Here's my story:
Our experience renting an apartment at Adelphi Wharf, managed by Qube Residential, has been nothing short of frustrating and disheartening, a textbook case of absentee landlordism, poor property management, and questionable post-tenancy charges.
The property was managed on behalf of a landlord we never met, he lives abroad (Spain, in our case), and clearly has little involvement in the upkeep of the apartment. This hands-off approach would be less of a problem if Qube Residential demonstrated even a basic level of care or competence. They did not.
The apartment itself was a cookie-cutter unit, indistinguishable from the rest in the building, but more critically, it was in a substandard state when we moved in. The inventory was noticeably incomplete, conveniently omitting obvious defects and pre-existing damage. We had to add multiple items ourselves, including supporting photographic evidence, to ensure we weren’t later blamed for issues we inherited.
The condition of the apartment at move-in was well below acceptable standards. Curtains were stained and frequently fell off the wall, requiring us to reattach them ourselves, and we were later charged nearly £500 for “damaged curtains” and a cracked fridge shelf. These were the same basic fittings installed throughout the building, clearly worn and neglected before our tenancy began. In fact, the curtain stains were so visible and embarrassing that we kept them permanently rolled up whenever guests came over, just to spare everyone the sight. The sofa was in similarly poor condition, filthy and stained, which we covered with a sleeve to make the place presentable. The carpets were grimy and heavily stained. When we requested a professional clean during the tenancy, we were told it “couldn’t be done during the tenancy period.” We took it upon ourselves to professionally clean it, at our own cost.
Despite all of this, we treated the apartment as a home and left it in far better condition than we found it. We even paid for a professional clean at the end of the tenancy. Nonetheless, we were hit with additional charges, including the fridge shelf, which had already been damaged when we moved in and finally broke during normal use on our final day. It had been reported, but never repaired.
In summary, Qube Residential’s approach appears to revolve around minimal oversight during the tenancy, poor responsiveness to reported issues, and then opportunistic charging once tenants move out. The system is set up to benefit absentee landlords and management companies, while tenants are left to absorb the consequences of years of neglect.
I would strongly urge future tenants to exercise extreme caution if considering renting via Qube Residential, and to meticulously document everything from day one. Better yet, avoid them altogether.
Romãn · 12 October 2025 · Qube Residential Manchester
★★★★★ 5/5
GoogleI had a great experience with this agency. The whole process of renting my new home was smooth and stress-free. Rebecca, in particular, was extremely helpful and professional, always available to answer questions quickly and clearly. Communication was efficient, documents were handled promptly, and i always felt supported throughout. Overall, an excellent service that made moving into my new home much easier. Highly recommended!
Nicola · 12 October 2025 · Qube Residential Manchester
★★★★★ 5/5
GoogleWe had an excellent experience with QUBE Residential. We viewed an apartment and were approved within just a few hours, which made the process so quick and stress-free. Rebecca was incredibly helpful throughout, always responsive and supportive, and guided us through every step. We’re really happy with the service and highly recommend QUBE Residential, especially Rebecca, for anyone looking to rent.
Wiktoria · 12 October 2025 · Qube Residential Manchester
★★★★★ 5/5
GoogleHad such an amazing viewing and overall moving in process with letting agent Shane! I had desperately been looking for a place to live for months and I feel Shane really looked out for me by choosing my application to go forward with- for a flat that I couldve only wished for. His service is so kind and thorough, I had attended around 15 viewings before ours with other companies where its abit awkward and robotic from the agents side but I had the most fun with Shane whilst he remained completely professional and informative too. I want wish him all the success in his future viewings! :) <3
Kiana · 12 October 2025 · Qube Residential Manchester
★★★★★ 1/5
GoogleDo not rent with them! Moved out with them multiple weeks ago and have heard nothing regarding the deposit coming back. Paid over £1000 in the deposit and chased them up with emails. Ignored the first ones and then responded saying they …
Ashley · 8 October 2025 · Qube Residential Manchester
★★★★★ 5/5
GoogleWe have been contractors to Qube Residential for several years providing a repair and replacement service for kitchen appliances. Their communication between tenant and contractor is very efficient with excellent information on their orders …
Peter · 8 October 2025 · Qube Residential Manchester
★★★★★ 5/5
The Trusted AgentEasy, stress free experience
Courtney was great with assisting with my move in! Communication was always on point, accurate and reliable!
Ryan · 4 October 2025 · Qube Residential Manchester
★★★★★ 5/5
GoogleReview of Property Management Agent: Nicky Scales
A heartfelt thank you for outstanding support and professionalism
We have recently experienced an incredibly stressful period as landlords, …
Maralyn · 30 September 2025 · Qube Residential Liverpool
Agent replied · 31 August 2026
Thank you Maralyn for taking the time to leave such a lovely review, all the best going forward!
★★★★★ 4.7/5
The Trusted AgentGreat onboarding and support
Rebecca was extremely helpful and communicative throughout our process from requesting a viewing to moving in to the property.
Vuyani · 29 September 2025 · Qube Residential Manchester
★★★★★ 5/5
GoogleRebecca was really kind, helpful and professional!
Juliette · 27 September 2025 · Qube Residential Manchester
★★★★★ 5/5
The Trusted AgentRebecca was fantastic
We had a really good experience with the renting process, Rebecca was very helpful and communicative. We are really appreciative of the help we got from her. Thank you!
Juliette · 26 September 2025 · Qube Residential Manchester
★★★★★ 1/5
GoogleQube residential manage silkhouse court. Absolutely horrible management. Both Lifts stopped working on 3 sept. I was told they are working on it. I said I don’t see anyone working to which they said it’s because they are working on the inside … then we were told expensive parts need to be shipped from abroad …. Then that work would start on 8th October. No work has started and now there is a notice of lifts being decommissioned. Since most of the apartments are owned by companies not individuals …. No one cares about the tenants and there is no accountability at all. Frequently there are issues with water and security, if we raise it we are told landlord ain’t responsible it’s xenias job. I don’t have contract with Xenia so why would they update me. Constant lies on part of xenia and qube residential can simply shrug its shoulders and say not my problem . Just avoid !
Sameera · 23 September 2025 · Qube Residential Liverpool
★★★★★ 5/5
GoogleFrom start to finish Helen has been a total delight to deal with. Qube Residential have been responsible for renting out and managing my property for many years and the service has never fallen below impeccable. Professional and tremendous attention to detail providing the best quality service. I could not imagine working with anyone else.
Carolyn · 23 September 2025 · Qube Residential Liverpool
★★★★★ 1/5
GoogleAvoid, avoid, avoid, complete time wasters. Whole experience was bad from beginning to end. I went through the process of applying for a viewing on their website. On the form, evening slots were available yet when I spoke to them later, suddenly they didn't do evening viewings.
I was forced to use my only remaining afternoon of annual leave to set up the viewing and I clearly requested that if anything changed and the apartment was no longer available to let me know in advance because I live in a different city and have to travel in. I called on the morning of the viewing to ask if it was still on and they said yes, of course. It was only when I arrived at the property that someone called Helen messaged me on WhatsApp to say the viewing was cancelled. I'd lost over 20 pounds for my train ticket and lost my last afternoon of annual leave for nothing. This lot have zero respect for their customers or for your time and are completely unprofessional. They expect you to drop everything to accommodate to them but then don't give you the common courtesy to respect your time. Do not trust them.
Eve · 23 September 2025 · Qube Residential Liverpool
Agent replied · 13 December 2024
Hi Eve,
I am sorry that you feel this way. Viewings are subject to availability and our opening hours are clearly displayed on our website and our marketing materials. I am very sorry that you had to take leave to visit Liverpool and the property you wished to view. The property in question, received an application after you had made the phone call that morning and Helen called you at the earliest opportunity to advise you that the property was no longer available due to the application. As you had not answered, Helen sent you a text message but called you when she noticed that you were typing in response, to offer you an alternative viewing at a different development. I can understand you must have been frustrated as you had travelled with the sole purpose of viewing this particular property, however the market is very active at the moment and an alternative was offered for you. As such, I do not believe that we have acted unprofessionally and feel that your comments above are unjust. I wish you the very best with your search for a property.
★★★★★ 5/5
GoogleJonathan Cook and his team have been very user-friendly to deal with, so much so that I have now aggregated several of my UK buy-to-let properties over to them and away from other agents. They are very efficient, responsive and professional, which is important given that I live overseas in a different time zone. I am very grateful for the high quality service they provide.
Martin · 23 September 2025 · Qube Residential Liverpool
Agent replied · 4 December 2024
Thank you very much for your review Martin. We are very grateful for the kind words and we look forward to continuing the management of your properties for years to come.
★★★★★ 5/5
GoogleI have used Qube property management services for almost 5 years and have always been impressed with their level of service and professionalism. Silkhouse Court has had a number of issues unrelated to Qube but they have dealt with these in a timely manner and have kept all parties informed of progress as and when required. Jonathan Cook has been our main contact and I would highly recommend him and the team at Qube for any property management services.
Ron · 23 September 2025 · Qube Residential Liverpool
★★★★★ 5/5
GoogleI have known and dealt with Jonathan at Qube Residential for over five years. They are my nominated letting agents for my property in Liverpool. Qube under leadership of Jonathan run a very efficient team, and have had no issues with them. They are excellent at getting new tenants, and communicate well with the tenants. They promptIy attend to any complaints or issues tenants may have. They are also very good at keeping landlords posted. I highly recommend Qube Residential if you are looking to rent a property, or landlord who is looking for letting agent.
Dhiren · 23 September 2025 · Qube Residential Liverpool
Agent replied · 4 December 2024
Dear Dhiren,
Thank you for your fantastic review and for entrusting us with your property over the past five years. We're thrilled to hear about your positive experiences with our team at Qube Residential. We take great pride in our efficiency, communication, and dedication to both tenants and landlords. Your recommendation means the world to us.
★★★★★ 5/5
GoogleExcellent Property management by Qube residentials. the team has always been proactive in managing both the tenants and landlord's expectations and concerns. I have been dealing with them since I bought my property and have had an amazing experience.
Good luck and all the best.
Stanquad · 23 September 2025 · Qube Residential Liverpool
★★★★★ 4.6/5
The Trusted AgentQube Residential
The letting service by Qube Residential is excellent. The staffs paid much efforts to meet the landlord’s needs and expectations to yield the reasonable return for the property,
Belinda · 20 September 2025 · Qube Residential Manchester
★★★★★ 5/5
The Trusted AgentRebecca Evans - Absolutely fantastic service.
From the viewing process, to the referencing and deposit stage, Rebecca was incredibly helpful, efficient and clear when providing support and made the tenancy process so easy and linear to follow.
It's my first time renting with Qube, and every person I have interacted with has been a delight and top-tier customer service.
Amy · 19 September 2025 · Qube Residential Manchester
★★★★★ 5/5
GoogleShane Cooper was absolutely brilliant! Made it easy for me to get an apartment I needed- ran through my budget, move in date and type of apartment. Emails were transparent and process was explained perfectly. No complaints!
Ann · 19 September 2025 · Qube Residential Manchester
★★★★★ 5/5
The Trusted AgentWell done
I was guided by The Agent Courtney and everything was sorted out very smoothly and professionally! Great assistance, great customer service and vibration, i am really happy and look forward to move in to my new home.
Edmilson · 17 September 2025 · Qube Residential Manchester
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
