Trusted Agent profile · Greater Manchester
Verified
★★★★★
647 reviews across 3 offices and 5 platforms
Qube Residential has three offices, in Manchester, Liverpool and Bolton (Greater Manchester). Together they have 647 reviews on five platforms, rated 4.3 out of 5 overall.
410
Reviews on Google
All 3 offices
2
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
225
Reviews on The Trusted Agent
All 3 offices
8
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ...Read all 5 from sellers
Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ...Read all 4 from buyers
We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ...Read all 36 from landlords
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ...Read all 179 from tenants
Qube Residential's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The Trusted AgentLetting property in Manchester
Hi, I am just completing the process of letting a 2 bed property in Manchester. And the customer service we received from our agent Shane Cooper was faultless. He made the process very easy was always contactable and was always extremely transparent.
4.9/5
The Trusted AgentQube has knocked it out of the park again
Excellent service as always from Qube and from Rebecca E, thank you very much team!
5/5
GoogleHad a great experience with Qube Residential - Shane was very helpful,supportive and efficient throughout the process. Would highly recommend .
1/5
GoogleWaited 15 minutes after the agreed time for a viewing as well as rang the agency and number given by the sales manager only to have the phone put down and my call ignored multiple times. Sales manager blatantly lied to say his colleague was waiting outside the whole time. Don’t appreciate wasting my time when I have agreed to take the time off from work. Unprofessional service.
5/5
GoogleAs landlord, we unfortunately had some trespasser occupied our property for a period of time. Kane and Jonathan has been very supportive and doing a great job getting the trespasser out from the property. As property manager, Kane is extremely profession and knowledgeable. He has done a job above and beyond. Thanks Kane for your excellent work!
1/5
GoogleI rented Silkhouse Court through them, the agents gave me the best marketing but after moving, all blame was shifted to Xenia, lifts were broken for 9 months, building was unclean, gates were broken and parcels were stolen. I had asked these questions before I rented and was given no honest advice, and no help with after you rent with them. no consolidation, not happy with them.
1/5
GoogleDo not live in Silkhouse Court! Mismanaged property and Qube do not do their job as agents representing the landlord to communicate your issues with them and to chase the property management company about repairs as the leaseholders agent. Simply tell you it's not their problem and to talk to Xenia Estates who manage the building (even though as a tenant you have no legal relationship with them and your contract is with the landlord who's contract is with Xenia). They hide behind layers of bureaucracy and don't care about their tenants. They have lied and fobbed me off on many occasions. Refuse to give me contact details of my landlord. Lied on the check in report of the condition of the property. They give keys to contractors to let themselves in to the property without asking permission which is ILLEGAL. We've had contractors come in when we were away (which we did not give permission for) and not lock the door after they left
5/5
GoogleI have been cooperating with Qube Residential for nearly 10 years now and I have absolutely no complains. They are always ready to help, answer all issues fast and generally are very efficient and professional. Courtney did a very good job last time the tenants changed. Highly recommend Qube Residential.
5/5
The Trusted AgentMove-in
Courtney was very helpful throughout the move-in process. From viewing to check-in everything was smooth! She was flexible to arrange a move-in date that suited me despite my last minute change. As someone new to the area she made the move less stressful.
5/5
GoogleBethany is very helpful, responsive, delivering excellent customer services with prompt replies. Sean is also monitoring very well and pops up to offer valuable advices and support whenever required. Their exemplary services are very much appreciated.
5/5
The Trusted AgentCouldn't ask for more
Qube Residential and Rebecca have been excellent. Extremely good comms, really couldn't ask for better.
1/5
GoogleIf it were possible to give zero stars, I would. The standard of service has declined significantly, with little to no response to issues unless chased repeatedly through the portal, emails, and phone calls. I would strongly advise avoiding any properties managed by Qube and Xenia.
2/5
GoogleWould have given lower but I had a great experience with Andy who has now left the company... i have dealt with the MB for many occasions, and I always recommended to my friends and family however I will not advise everyone not to use them. I have been recommended solicitors (SortLegal) by Sophie as well, she said they are well priced and as they work together they have great communication between each company. Well this could not be any more false. Solicitors been just so horrible and the mortgage bureau kept on "missing out" the email... I'm still waiting on a reply to an email which was sent around October last year... I am very dissapointed, this was a nightmare coop, had managers call me as I put a complaint in, but nothing changed, so guess they just go for quantity not quality, hence why all decent advisors are leaving...
4.4/5
The Trusted AgentExcellent client services
Bethany has all along been responsive and helpful, close communication with client with prompt response demonstrating excellent client services
1/5
GoogleRating only, no written review.
Hi Jamie, Thank you for taking the time to leave a review. We’ve checked our records and cannot find any tenancy or client relationship with you at Qube Residential. If you could kindly contact jonathan@quberesidential.com, I’d appreciate the opportunity to understand the context behind your rating and discuss any concerns you may have.
5/5
The Trusted AgentExcellent
Had a great experience with Qube Residential - Courtney was very helpful and efficient throughout the process, and the move went very smoothly. Would highly recommend.
1/5
GoogleRating only, no written review.
4/5
GoogleI have been using Qube for few years and have always found them to be very good. I found Rebecca to be very proactive and professional and would highly recommend her for her efforts
4/5
GoogleHi, I am happy with Qube experience. They have tried always to help with any problem, sometimes they are not the fastest answering but finally they do. In general, not bad at all.
5/5
GoogleUnfortunately I had to cancel my apartment reservation due to job loss, Diane was very understanding and lovely of the situation. Nice company to deal with.
4.9/5
The Trusted AgentGreat Service
Letting agent was really helpfull and kind!
5/5
The Trusted AgentGreat and quick service
Fast tenant replacement and always keep me up to date with the state of the property
5/5
GoogleI’ve had a very positive experience with Qube Residential so far. Rebecca has been professional, responsive, and clear throughout the process. Everything has been handled efficiently, and communication has been excellent from the start. Based on my experience to date, I would happily recommend Qube.
5/5
The Trusted AgentQuick, clear, and professional
The whole process has been quick and really straightforward. Rebecca has been helpful, easy to get hold of, and has kept everything clear from the start. It’s made the experience a lot less stressful.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Manchester has the most, with 422 reviews rated 4.3 out of 5, followed by Liverpool with 203.
The three Qube Residential offices, by town:
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Leigh-Anne wrote: "We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Lauren wrote: "Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ..."
36 reviews from landlords, rated 4.8 out of 5 on average. For example, Angela wrote: "We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ..."
179 reviews from tenants, rated 4.9 out of 5 on average. For example, Stephen wrote: "Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ..."
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