Trusted Agent profile · Greater Manchester
Verified
★★★★★
647 reviews across 3 offices and 5 platforms
Qube Residential has three offices, in Manchester, Liverpool and Bolton (Greater Manchester). Together they have 647 reviews on five platforms, rated 4.3 out of 5 overall.
410
Reviews on Google
All 3 offices
2
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
225
Reviews on The Trusted Agent
All 3 offices
8
Reviews on Trustpilot
Business-wide
Send Qube Residential a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ...Read all 5 from sellers
Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ...Read all 4 from buyers
We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ...Read all 36 from landlords
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ...Read all 179 from tenants
Qube Residential's three offices, most reviewed first. Each has its own page.
Qube Residential and its branches won awards at EA Masters in one year, most recently 2021.
EA Masters winners in one year, the group and its branches: 2021.
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleCharged us over £400 after leaving our flat. There were some very fair cleaning charge in there but also a £90 charge for a shower head that fell off the wall in its own accord and £140 for painting. We only were there 6 months and did …
Hi Dave, sorry to hear about your experience. Your deposit charges were in line with the … More
5/5
GoogleHi Abby, thank you so much for your 5* review. Team Qube
1/5
GoogleAbsolutely awful!! Things in the apartment have been falling apart since we moved in, despite it looking very fresh and new. Our ventilation system does not work, our windows do not open, we have mould growing on the window sills. Our bills rival the price in rent. Qube property management refuse to adhere to your access needs if you're disabled. You'll only get a reply if you outline your case for active discrimination. Instead of helping you they just find new ways to blame you and wipe their hands of it. Their contract lengths are predatory. We're 6 months into a 12 month contract and I've NEVER been treated so appallingly by a landlord, or company who represents the landlord. It's been awful and I can't morally recommend you go with Qube to anybody. Currently in the middle of seeking legal recourse to attempt to get out of a crumbling apartment and predatory agency. Additionally, never before have I had to seek help from a union to help me navigate around these issues. Just appalling.
Hi Ashleigh, We’re sorry to hear about your experiences with your property. We manage our properties to the best of our ability but sometimes there are things outside of our control that cause delays; in this case the builder’s refusal to honour your landlord’s warranty on their ventilation unit after months of us chasing on their behalf. A specialist repair for this issue is required and has been arranged with yourself as you know by the manufacturer. You chose a property without opening windows and also experienced some normal teething issues for a brand new property. We fiercely deny any claims of discrimination but also understand that these can be subjective so we apologise for any misunderstandings you have experienced. You chose a 12 month contract when 6 was also available and we have outlined your options when it comes to exiting your tenancy early. We feel there may be a disconnect with your expectations but we’ll endeavour to uphold our duty of care and are available to you 24/7 should you need assistance in the property. Kind Regards, Property Management
4.8/5
The Trusted AgentNatasha Vanyj is a god send.
I have dealt with various agents at Qube residential and all of which have said contradictory information. Natasha Vanyj on the other hand was very professional and restored my confidence in Qube residential. We are signing another 12 month agreement and it is down to Natasha Vanyj alone.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Hi Abby, thank you so much for your 5* review. Team Qube
5/5
GoogleReally high quality, would recommend!
Hi Phil, thank you very much for your 5* rating and fantastic review. Team Qube
1/5
GoogleCharged us over £400 after leaving our flat. There were some very fair cleaning charge in there but also a £90 charge for a shower head that fell off the wall in its own accord and £140 for painting. We only were there 6 months and did nothing to cause damage to the walls. Don't think it's fair that we have to foot the bill for: A) Shoddy workmanship B) Because the landlord fancied a new lick of paint We had the option to dispute the charges but it would have set us back an additional £60. You get what you pay for I guess.
Hi Dave, sorry to hear about your experience. Your deposit charges were in line with the TDS’ guidelines and there were allowances for fair wear & tear and landlord contributions (your landlord covered twice as much of the painting cost that you did - £280). We sent you evidence of this and explained why you must pay what you were charged for as per the clauses you agreed to in your tenancy agreement. For example there should not have been so much painting needed after only 6 months, we agree with you here, but after showing you the inventory and the check-out report you can clearly see the excessive, avoidable marks to the walls and the landlord can only cover so much as wear & tear after only 6 months use. We hope that clears things up for you. Team Qube
1/5
GoogleRating only, no written review.
1/5
Googlethis is one of the worst estate agents i had to deal with. from being very unprofessional to not answering querries to being negative. i dont want to name names here but i believe if they continue this way they are out of business soon
1/5
GoogleRating only, no written review.
5/5
GoogleQuick, efficient. Kept informed at every stage. Diane was awesome.
4.7/5
The Trusted AgentAmazing
The best place and staff
5/5
The Trusted AgentGreat team!
Bethany made the tenancy process super quick and simple. She was responsive and knowledgeable of all the questions I had - very happy. Thanks again!
4/5
The Trusted AgentShannon Ronco - Property manager
I just wanted to leave some feedback and to thank Shannon Ronco, since taking over my property from another agent in the firm, she has worked with a great candor and diligence, Shannon always provides detailed information on the issues that arise and has solutions to the problems, it is clear that she is very experienced in her field, many thanks Shannon.
5/5
The Trusted AgentAmazing service
Absolutely amazing service, no hassle and very quick
1/5
GoogleAbsolutely awful!! Things in the apartment have been falling apart since we moved in, despite it looking very fresh and new. Our ventilation system does not work, our windows do not open, we have mould growing on the window sills. Our bills …
Hi Ashleigh, We’re sorry to hear about your experiences with your property. We manage our … More
1/5
GoogleThis company simply shouldn't be operating. They're not only mis-managing their properties with serious issues - like not having lockable main entrance doors with no security for 6 months. They're great at passing the book to the building …
Hi Daniel, sorry to hear that you were unhappy with your experience with Qube. We directed … More
4.8/5
The Trusted AgentExcellent service
Excellent service from start to finish highly recommend.
4.8/5
The Trusted AgentResponsive & Helpful
Bethany was extremely helpful and answered all questions swiftly.
1/5
GoogleThis company simply shouldn't be operating. They're not only mis-managing their properties with serious issues - like not having lockable main entrance doors with no security for 6 months. They're great at passing the book to the building management company on any issue, ignoring the fact that it's them we are renting off. I will also be reviewing that company also, Xenia Properties LTD as they are utterly useless and should not be operating either. Aside from this and many other issues, including the state of the apartment we moved into (mess left everywhere from builders ect) they have also given a mostly false review of the property at the end of tenancy. They didn't give us the legal notice before entering, claiming 'they knew the property was empty.' This is not an excuse and we could have had confidential things lying around. We have now been charged £290 by 'Reposit.' They are a 'scheme' to avoid if you can also, as they make their money off charging extortionate amounts for tiny repairs. The total should be at least half of that figure. Qube simply have no regard for their tenants and only care about profiting with very little input. If you're a renter, please avoid these companies. Their standards are so low It's very surprising this is allowed in the UK.
Hi Daniel, sorry to hear that you were unhappy with your experience with Qube. We directed you to building management every time you incorrectly reported one of their issues to us and helped you quickly and efficiency the few times you had an issue inside your property that we could control. Of course when your partner then confirmed that the property will be empty for a month and we could book viewings whenever, we used that information to schedule visits at the property. Reposit is a policy that you chose to take out to secure your tenancy, they are a legitimate, separate company from Qube who do not charge for the works you mentioned, they recover the funds you owe the landlord. You were provided with all of the invoices for the cleaning and damages necessary, after allowances for fair wear & tear that the landlord paid for. There is no profit for Qube or Reposit in this work and you were welcome to dispute them with our landlord but you chose not to. Team Qube
5/5
The Trusted AgentReview
Everyone that helped with the process was really helpful!
5/5
GoogleSeamless transition from my old house to my new flat. Very professional service from Tom and the team, always on hand to help with all my queries and problems. Highly recommend for any young professionals moving into the city or looking to …
4.9/5
The Trusted AgentTom Hubbard
Tom was very helpful and made it very easy for my move in I would recommend his help
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Manchester has the most, with 422 reviews rated 4.3 out of 5, followed by Liverpool with 203.
The three Qube Residential offices, by town:
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Leigh-Anne wrote: "We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Lauren wrote: "Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ..."
36 reviews from landlords, rated 4.8 out of 5 on average. For example, Angela wrote: "We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ..."
179 reviews from tenants, rated 4.9 out of 5 on average. For example, Stephen wrote: "Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ..."
Yes. At EA Masters 2021 its branches won 1 Gold award.
