Trusted Agent profile · Greater Manchester
Verified
★★★★★
647 reviews across 3 offices and 5 platforms
Qube Residential has three offices, in Manchester, Liverpool and Bolton (Greater Manchester). Together they have 647 reviews on five platforms, rated 4.3 out of 5 overall.
410
Reviews on Google
All 3 offices
2
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
225
Reviews on The Trusted Agent
All 3 offices
8
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ...Read all 5 from sellers
Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ...Read all 4 from buyers
We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ...Read all 36 from landlords
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ...Read all 179 from tenants
Qube Residential's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI recently had the pleasure of working with Cube Residential in my property search, and I cannot express enough how grateful I am for their outstanding support. While I ultimately decided to withdraw my offer, the service I received from …
5/5
GoogleDiane was so receptive and friendly on the day of viewing. Her nice gesture moved me proceed with the letting process. Hellen was always prompt and professional in responding to mails. Whenever I ring the office for any query, Diane was …
1/5
GoogleTook a 1 year tenancy out but left within 9 months. They charge you £600 to leave early, if if you have someone to take over Deductibles after… got charged and £85 bogus fee so the could wipe water stains off a tap, wipe the fridge and wipe a tiny bit of left over oven cleaner I’d missed. They lied to us during the viewing promising the landlord would get us curtains but never did. Left a plug faulty even though it was reported, took 3 weeks to fix our fridge and the block of flat we were in had a broken lift 90% of the year. Not to mention the building itself is so badly made! Also, I offer to pay £40 towards the cleaning which was still too high but they rejected it. Unreasonable, unhelpful and overall bad company to rent with. I won’t be going back there
Hi Lauren, Sorry to hear that you did not enjoy your time in the property, we will certainly feed this back to the developers for the benefit of future tenancies. We did explain during your viewing that the brand-new, unfurnished properties do not come with blinds but we will ask your landlord if they could install these for you; unfortunately they chose not to provide these. As the property was brand-new, we were restricted to only use warranty repairs instead of our usual, prompt contractors. After relentless chases at our end the developers fixed your plug socket and Beko fixed your fridge. We completely understand that the delays are frustrating for you as the occupant on the receiving end. We did negotiate a £200 rent reduction for you from the landlord to help compensate for the these delays. Considering the property was handed over brand-new and clean, normal procedure is to cover any cleaning costs to return the property back to the condition you received it in, regrettably the landlord did not want to share this cost with you. We will share your feedback with the building managers for you other issues
1/5
GoogleGenuinely the worst management company I have ever come across. A disgusting handover, was told in person and had emails of proof that the redecoration that needed doing won’t be deducted from our deposit which they very much lied about and didn’t bother to inform the landlord about this. Four months later we got our rightfully deserved deposit back no thanks to this horrible company. I hope the stress you put us through made you sleep better at night.
1/5
GoogleI don’t even know where to begin… we moved in March 2023, and all we have had is constant issues where our concerns are constantly being ignored. When we moved in on the first day, they had said they had a cleaner round… however the floors were filthy, the counters and tables were disgusting… there was a dirty sock on the kitchen smoke alarm (as we guess previous owners were smokers). Bulbs blown in bathrooms, handle completely off on shower door, we had no blinds, cracks all along the walls where the plaster has blown, the whole apartment smelt of smoke and cigarettes (even inside the fridge and showers) Both bed bases were completely broken in, there were old clothes of previous tenants under beds. Suppose to be a furnished property but the toaster and kettle did not work and was in horrid condition, as is the beds like I mentioned and the couch. The cupboard where the water tank is, has awful water damage on the ceiling and the tank from a previous leak… This was on the first day we moved in, it took almost 6 months for us to get blinds installed, we are still waiting for somebody to come and sort the water damage out… in fact we are waiting for a number of things to still be resolved yet we have heard absolutely nothing… The communication and lack of urgency this agency has to care for their tenants and properties is beyond me. Yet have the cheek to increase the rent? It has been an experience from hell, in a building that’s absolutely falling apart because just like the agency, the building management are not in the slightest bothered about the security and safety of those living there
5/5
GoogleI recently had the pleasure of working with Helen Burnett from Qube Residential during the process of renting a studio apartment, and I couldn't be more satisfied with her service. From start to finish, Helen was incredibly supportive and attentive, ensuring that every step of the renting process went smoothly. Helen was always available to answer my queries in a timely manner. Her prompt responses and willingness to provide detailed information were greatly appreciated, especially since finding the right apartment can often be a stressful experience. During the viewing, Helen's professionalism truly shone. She took the time to show me all the available options for studio apartments, highlighting the features and benefits of each one. This thorough approach allowed me to make a well-informed decision that I am very happy with. Overall, Helen's dedication and helpfulness were instrumental in my decision to rent through Qube Residential. I highly recommend her to anyone in search of a new home. Thank you, Helen, for your exceptional service and support!
1/5
GoogleCan't fault Helen Berrett. Lovely to speak with. Always responsive when arranging viewings, answering questions etc. Can't fault her at all. However, the amount of problems with this flat I noticed within a week of moving in is atrocious. The condition of the property upon moving in is shocking. IMAGES ATTACHED Moved into the property on April 6th 2024. There's awful staining on the blinds. During the viewing, the blinds were pulled all the way back to disguise this, so I unfortunately did not notice this staining until I moved in - i have a video of the blinds being pulled back during the viewing and a video of their condition on my move-in date. There's horrible brown stains on all of the blinds. Why would these not be cleaned/replaced before a new tennant moves in? Its not even like the stains are small. They're huge and cover a good 30% - 40% of the blinds in the kitchen. The window in the living room flew open when it was completely shut when the wind started to pick up. I called the out of hours team and was told someone would contact me that week to arrange a call out. I've received no call back and this was reported around April 6th 2024 (I'm writing this on April 22nd). I've since been securing the window shut with tape and tying string from the handle to the base of my computer desk to keep it shut and to keep the breeze out as much as possible. Still freezing. THE LIVING ROOM RADIATOR DOESNT EVEN WORK TO MAKE UP FOR THE DRAFT! Here are some more issues: . There's error codes on the washing machine so I can't use it to full capacity. . The dishwasher has tape all along the bottom so I won't be using it until someone has come to view it. This wasnt noticed until i moved in. I reported this on April 9th 2024 (3 days after moving in). Still no one has confirmed when they will be visiting to fix this. . One of the dials on the hob is there purely for show - its broken off so it's just been placed on there to appear not broken. . The radiator in the living room doesn't workso combined with the window issue, its freezing. . The bathroom sink is damaged and the damage has been covered with a sloppy coat of paint covering a third of the sink (see photo). . The fridge absolutely stunk and there was brown liquid underneath the bottom draw from what looked like juice from raw meat had just sat there. Why wasn't this cleaned before I moved in by Qube Lettings and MANAGEMENT company? Absolutely shocking. I'll never recommend Qube Lettings to anyone. My rent is supposed to include full use of appliances & heating. I've moved in and this hasn't been the case. All of the above was noticed in JUST THE FIRST 3 DAYS OF ME MOVING IN. I'm going to review whether paying full rent is appropriate given that the things that are to be included in my rent are not fully functional and when ive reported some of these issues, i havent heard a thing back. At this point, there are that many things that need fixing, I feel like coping with some of them is easier than constantly raising tickets on their online portal and having to speak with different people over a large number of issues and have people constantly visiting. That's if they even contact you Joke. Such a shame because Helen was lovely but the management of the property is disgraceful
5/5
GoogleDear Helen Burnett, You're the best. Thanks. Rental recommendation✔️ Regular updates✔️ Quick find for new tenant✔️ Rental rate ✔️
5/5
GoogleI have been working with Qube Residential or a while, especially Dianne & Jon on a 121 basis. They have been very proactive in helping let my Liverpool based units with good standard of tenants, going above and beyond with assisting with marketing pictures etc. Thank you to the entire team of Qube for all your help & support over the years!
5/5
GoogleRheann was absolutely incredible. Landlord has made sure the flat has utensils and little bits and bobs. I appreciate both Qube and the Landlord for going out the way for me!
1/5
GoogleScammers. Please avoid. Fake listing. I came across several properties which were added just a day before. When I enquired for site visit, they said all the properties were booked, and further they said only one property is available but for different price (+200 pounds), which seems to be the same property they advertised. They are literally showing one price for a property and increasing it or marking it as sold out until someone agrees for a huge price. Scammers.
5/5
FacebookQube residential provided a 5 ⭐️ service from day one. Helen was amazing showing people around our home and offering support and feedback at all times. Dave was very supportive from coming to value the property to always being on the end of the phone to answer our questions. We are so grateful for your service and support in making our dream move possible. Thank you for all of your time and expertise ⭐️⭐️⭐️⭐️⭐️
4/5
GoogleBethany from Qube was very supportive and kind. She was kind and responsive even though in her busy schedule.. A person to go to in QUBE.
5/5
GoogleI find Diane to be a great agent . She was really prompt and efficient , very helpful and kind. The process was quick and straight forward. I am really grateful to Diane and Qube Residential! Thank you!
5/5
GoogleBethany was exceptionally helpful throughout the the whole process kept us up to date and provided us with a full service moved in with no issues and no questions unanswered credit to her company! Thanks very much Bethany
5/5
GoogleLydia from accounts returned my call quickly and sorted out the problem. Thank you
1/5
GoogleHad a viewing booked for 3:30pm, we sent confirmation via text message, then our viewing was moved to a different time, seems very unorganised... I'd look elsewhere for rentals.
Hi Sammie, the current tenants cancelled the viewing at your requested time. We do apologise for the inconvenience at the time but our hands are tied when this happens unfortunately. … More
5/5
GoogleFantastic
5/5
GoogleTom Smith does me the good job about the Section 13 Notice issued to the tenant of my property regarding a 5% rent increase as per the market condition. I appreciate
5/5
GoogleKane of Qube Residential has just negotiated the 12 month lease renewal of one of our Manchester properties. I am please to record that not only did everything go very smoothly but he achieve our required rent.
5/5
GoogleAmazing service. Thank you Bethany for your expertise 👍 …
5/5
GoogleQube Residential have been managing our apartment since the start and have been great from the outset. Sean and the team always correspond efficiently which is so vital these days. Keep up the good work and thank you.
1/5
GoogleI wouldn't recommend this estate agency. I've recently been denied a viewing based on an application I made last year that was eventually rejected due to unfair reference submitted by the landlord then, which was a result of miscommunication and nothing to do with me as a tenant.
5/5
GoogleBrilliant service, lovely staff and always happy to help with anything!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Manchester has the most, with 422 reviews rated 4.3 out of 5, followed by Liverpool with 203.
The three Qube Residential offices, by town:
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Leigh-Anne wrote: "We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Lauren wrote: "Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ..."
36 reviews from landlords, rated 4.8 out of 5 on average. For example, Angela wrote: "We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ..."
179 reviews from tenants, rated 4.9 out of 5 on average. For example, Stephen wrote: "Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ..."
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