Trusted Agent profile · West Midlands and Nottinghamshire
Verified
★★★★★
1,747 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,747 reviews on 1 platform, rated 4.0 out of 5 overall.
1,747
Reviews on Google
All 3 offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThey have kind staffs, well attended, we were able to register and book a viewing in a few minutes, hope the property will be as good as the people working here, special thanks to Leah Wyre for making it happen so quick despite being the day after New Year's!
5/5
GoogleThere was a few queries I had about my contract and with the help of Leah on the phone everything is now cleared up and me and my housemates are happy to go ahead and sign Thankyou for all of your help and co operation
5/5
GoogleJordan was extremely professional and easy to talk to about the property. Made the process smooth and easy.
5/5
GoogleSuper quick responses from Miss Lea Wyre who was able to give me a tenant reference within seconds. Great service :)
5/5
GoogleI went though the replacement switch process with Leah Wyre at purple frog and she was so helpful with her quick responses etc, I was able to move out in less than a week with no extra trouble or charges :)
5/5
GoogleI am the guarantor for my daughter taking a property at Hockley Point. Leah has been a great help though the process of signing, making everything so much easier :)
5/5
GoogleMs. Beckie was helpful even though i couldn't find a room.
5/5
GoogleLeah you have been an amazing assistance to us in regards to signing our contracts
5/5
GoogleAs a student chosing and dealing with accommodation isn’t easy. Leah has dealt with all of my queries perfectly and adjusted things to fit me personally. Would recommend her and her company to any student looking for accommodation.
5/5
GoogleCommunication with company was really smooth, everything was explained in perfect fashion. 10/10 Jordan Turner had a lot of patience with me as my deposit process was quite tricky. But thanks to his guidance everything went really well
5/5
GoogleWas recently in conversation with Leah at Purple Frog who helped me complete my tenancy agreement step by step. She was patient and very helpful
1/5
GoogleIf i could give the deposits team 0 stars i would. Poor organizational skills, they didn't seem to know what they was doing. Despite claiming to have a 28 day deposit return policy we didn't receive our deposits until 3 months after we moved out of the property due to problems on there side. If it wasn't for the fact that i chased them up on a weekly basis via email and phone calls we probably would be waiting for a while longer. The individual who dealt with our deposit had zero customer service skills as she was rude, unapologetic, and didn't seem to care despite some of the tenants relying on the money. Purple frog are quick to take money off you yet take months to return it and it looks like we aren't the only ones to receive this treatment.
Dear Will Young Sorry to hear you're not happy with our deposit returns process. Looking at our tenancies, we had two tenants called Will Young who lived with us last year. One of the tenancies is a let only, which means we haven't dealt with that deposit. The other tenancy, we returned the deposit statement on 23rd August. We are now waiting for the tenants to send their bank account details to deposits@purplefrogproperty.com, so we can return the deposit. If you are that Will Young, please would you make sure that the lead tenant does this, so we can return the money? We do ask that tenants do this when we send the statement over. If you are NOT that Will Young, please could you drop me an email at james.mason@purplefrogproperty.com? Hopefully, once we've received this information, we can get your deposit back to you, as soon as possible. Kind regards James Mason
5/5
GoogleExcellent service very clear served by Luke hill
5/5
GoogleDespite the rather dodgy sounding name, purple frog were nothing less than professional over the phone and answered all my questions. Thanks Robbie for taking the time to go through everything with me, your patience was much appreciated.
5/5
GoogleBeckie is so kind help me check my room.
5/5
GoogleOverall positive experience with Purple Frogs Property so far. Leah was helping us throughout setting up the contract and was a great help to my guarantor , making things easier than we thought.
5/5
GooglePurple frog are a great letting agent, good communication and friendly staff. Recommended!
5/5
GooglePurple Frog went above and beyond to find me and my flat mates the right place. Their system for organising viewings is quick and easy and their letting procedure is clearly laid out and easy to follow. I look forward to letting from a Purple Frog property this year
5/5
GoogleSpoke to leah regarding the guarantor section of my daughters tenancy agreement and was able to get a completely new contract and an extension with no haste or complications. Now the girls are at ease and have a longer time period to sign their agreements without worrying about anything. Thanks to you !
3/5
GoogleI didn't really like the experience in general but the customer service is usually really helpful and friendly, especially Beckie :)
Hi Angus Thanks for your feedback. Sorry that your tenancy didn't go smoothly. While I understand that there were issues, it's heartening to read that we've tried to be as friendly and accommodating as possible. Kind regards James Mason james.mason@purplefrogproperty.com
1/5
GoogleWORTH 0 STAR, I would NEVER recommend this company. I rent a room at their Hockley Point Accommodation in Nottingham from September 2018 to January 2019 (I manage to find someone else from Jan to July). It took me 4 MONTHS to have my £150 deposit back, and I only had 150€. I had to send THOUSANDS of mails. They always come with a new document they need to be able to give your deposit back. They try to stole your money. Look at the worst reviews on Google and you will understand. Employees may leave the good ones, or only tenants that have just booked... To anyone reading this review: I only post this message to prevent you from the bad experience I had, the company is probably going to try to respond and discredit my comment. Read both good and bad reviews to make your own opinion. To only name few issues I had.... Everyone is lovely until you paid, then you realise that nobody is here anymore. The room and building were fine, even though the mattress was dirty when I arrived. The washing machines didn't work for weeks. The cleaning person came once every two weeks instead of twice a week. The elevator wasn't fixed for weeks as well. The fire alarm went on several times and we had to wait hours for it to be fixed, hours at night in winter. If you forget your key card in your room, you have to pay £40 to have someone to come to open to you.
Sorry to hear that you were unhappy with your stay at Hockley point. Firstly, I think I should mention that the staff at Purple Frog do not leave reviews for the company. All of them, good and bad, have come from tenants and landlords. We are dedicated to customer service and want to hear from everyone, when we are doing a good job but also when we need to do better, it helps us improve our service. If we found that team members had been leaving false reviews, we would demand that they were removed and the person who did it would be disciplined. One of our core values is that we are honest. There is a very high chance that anyone caught cheating would not work for the company for long. Sorry that you were not happy with the mattress in your room. We can’t find a record of you reporting this to us. Had we known about it, we would of course have changed it for you. Yes, the elevator did indeed stop working. And, yes, it took longer than we would have wanted to repair. We had to wait for a part to be delivered. This took longer than we anticipated. Yes, it was frustrating; it was for us too. The washing machines did become an issue and since you have left, all of the washing machines and dryers have been replaced. Fire alarms are sadly something out of our control. We test them every week, but if an alarm goes off any other time then this is for your safety. There are lots of things that will trigger the alarm - high levels of smoke from an oven, or someone breaking the rules and smoking in their bedroom, to name two instances. As there are no staff on site, we need to send someone to the property. This is also the case for lock outs. We aim to get to you as quickly as possible. Our aim is 30 minutes or under, but this is not always possible. Yes, there is a charge for attending to open your door. The doors are auto-locking for your security. That does mean you need to keep your card with you at all times, something we tell you at the start of the tenancy. While it may seem steep, our charge is cheaper than calling out a locksmith out of hours. The cleaning in the communal areas is something we have addressed and spoken to our teams about in great detail. An issue that the cleaners regularly found was that tenants had taken advantage of the cleaning service by leaving their communal areas in a bad state. Our cleaning contractors are paid to attend to do basic cleaning to keep the areas in a good, liveable state. I am, of course, not saying this was specifically the case with your flat. But if our cleaners found excess rubbish/mess then they would not clean. Sorry that the deposit took a while to come back. Looking at the tenancy, I can see we had to wait on your council tax proof. We only received this on 10th May. We then had to request bank details and process the return. Once again, I am sorry that these issues prevented you from enjoying your stay at Hockley Point. I hope that your next accommodation is better suited to your requirements. Kind regards James Mason James.Mason@purplefrogproperty.com
5/5
GoogleI am a guarantor and was assisted through the process by Leah. Grateful for your help throughout. Would recommend the company
4/5
GoogleOnce we had found our property, we called up and everything was dealt with quickly and efficiently. Cameron did our viewings for our house and kept everything detailed but short and simple, and answered most of our questions, but the questions he couldn’t answer he sent us to someone who could which was great. Would highly recommend purple frog.
5/5
GoogleGreat communication with PurpleFrog answering every question. Always resolved any issues asap so extremely helpful. Cameron Glasby especially helping during the end of the tenancy process.
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Birmingham has the most, with 753 reviews rated 4.4 out of 5, followed by Bristol with 538.
The three Purple Frog Property offices, by town:
