Trusted Agent profile · West Midlands and Nottinghamshire

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Purple Frog Property reviews in Birmingham, Bristol and Nottingham

4.0

★★★★★ Great

1,698 reviews across 3 offices and 1 platform

www.purplefrogproperty.com

Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,698 reviews on 1 platform, rated 4.0 out of 5 overall.

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4.0 / 5

1,698

Reviews on Google

All 3 offices

Reviews may appear on more than one platform.

Our offices

Purple Frog Property's three offices, most reviewed first. Each has its own page.

Latest reviews from every Purple Frog Property office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Leah provided excellent customer service via telephone today. She remained patient and helpful throughout and left me with the answers I needed. Thanks so much

Natasha · 16 September 2019 · Purple Frog Property Nottingham

5/5

Google

Based on my experiences as a landlord I would like to recommend Purple Frog, Nottingham for their student tenant finding services. Although I manage the property myself I have always found the staff polite and efficient. In particular, our property manager, Jordan Turner has proven to be professional, helpful and first class in sorting out any small issues that have arisen. Thank you Jordan for your good work!

Lynn · 16 September 2019 · Purple Frog Property Nottingham

5/5

Google

the agent Luke Hill was a very friendly person to relate to when helping me find a flat for second year. He explained to me both the pros and cons and his personal preference to make sure we made the most comfortable decision. I would definitely recommend Luke Hill when in need of finding a last minute house

Bolu · 16 September 2019 · Purple Frog Property Nottingham

5/5

Google

Really helpful and upbeat agent. Luke Hill helped us find a good student house we loved very last minute after problems with another agency. Was quick and simple, would very much recommend.

Mr · 16 September 2019 · Purple Frog Property Nottingham

1/5

Google

The most shocking shocking experience. The landlord has held in to my deposit since December 2017 and is now telling so many stories in order for us not to get our money back. Guys be very very aware. Have made non stop calls every day sometimes twice a day chasing MY OWN money. Will be taking this to the ombudsmen

Sana · 16 September 2019 · Purple Frog Property Nottingham

Agent replied

Dear Sana Sorry to hear there's an issue with your deposit. I can'r find you as a tenant on our database. Please could you drop me an email at james.mason@purplefrogproperty.com so I can follow this up for you? Kind regards James Mason

5/5

Google

Luke Hill was fantastic when coming to book our property. From first ringing Purple Frog we were advised on which property would be best for us and he was very helpful and fast to reply to any questions we had about the tenancy. We were able to book a viewing for the property the same day on which we rang up, and he met all our needs with adjustments needed to take place before we moved in. The whole process was made much easier and for a first time tenant I can say it ran very smoothly.

Leah · 16 September 2019 · Purple Frog Property Nottingham

1/5

Google

Rating only, no written review.

El · 16 September 2019 · Purple Frog Property Birmingham

Agent replied

Dear Lawrence Sorry to hear that we only rate one star. Please could you drop me a line at james.mason@purplefrogproperty.com so I can find out what's wrong? Then we can start working on fixing what#s gone wrong. I look forward to hearing from you. Kind regards James

1/5

Google

Rating only, no written review.

Becky · 16 September 2019 · Purple Frog Property Birmingham

Agent replied

Dear Becky Moore Sorry to see that we only rate one star. Looking at your tenancy, I am guessing this is about your deposit. I can see that we sent your statement on 03 October. If you are unhappy with any of the deductions, you are able to dispute them through our website: https://www.purplefrogproperty.com/students/howtokeepyourdeposit/deposit-disputes/. It doesn't look like we've received a dispute yet. I am, of course, making an assumption. If there is anything else that is causing you distress, please could you drop me an email at james.mason@purpelfrogproperty.com, so I cna find out more? Kind regards James Mason

1/5

Google

They are really misinformed

Elsa · 16 September 2019 · Purple Frog Property Birmingham

Agent replied

Hi Elsa Sorry to hear that you've had problems with us. If we've told you something incorrect about your novation, please could you let me know? My email address is james.mason@purplefrogproperty.com. Kind regards James Mason

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Purple Frog Property

Which Purple Frog Property office has the most reviews?

Birmingham has the most, with 753 reviews rated 4.4 out of 5, followed by Bristol with 538.

Where are the Purple Frog Property offices?

The three Purple Frog Property offices, by town:

  • Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
  • Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
  • Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
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