How many reviews does Purple Frog Property have?

Purple Frog Property has 1,756 reviews across its three offices, rated 4.0 out of 5 overall: 1,756 on Google.

Trusted Agent profile · West Midlands and Nottinghamshire

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Purple Frog Property estate agents in Birmingham, Bristol and Nottingham

Q: Where are the Purple Frog Property offices?

The three Purple Frog Property offices, by town. Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW. Bristol: 134 Whiteladies Road, Bristol, BS8 2RS. Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ.

4.0

★★★★★ Great

1,756 reviews across 3 offices and 1 platform

www.purplefrogproperty.com

Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,756 reviews on 1 platform, rated 4.0 out of 5 overall.

4.0 / 5

1,756

Reviews on Google

All 3 offices

Reviews may appear on more than one platform.

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Our offices

Purple Frog Property's three offices, most reviewed first. Each has its own page.

Latest reviews from every Purple Frog Property office

Newest first, from every platform, with the office each review is about. First names only.

3/5

Google

Not a bad place, got an accommodation through them but the accommodation was thrash due to the flat mates and this was not their fault but the landlord. I feel that they should do more thorough checking before giving.

Mary · 16 September 2019 · Purple Frog Property Bristol

Agent replied

Hi Mary Thanks for your feedback. We realise that you had some problems with your tenancy, but these weren't really our responsibility. As you say, the problems you had with the other tenants weren't in our control. We are in charge of helping you find a place to live. We can't really control whether you will all get on. Kind regards James Mason

1/5

Google

I feel so sorry for anyone who has to deal with these guys. I have been waiting for my deposit to be returned for over a month now and they have been so thoughtless and completely awful to deal with over this issue. I have called over 4 times to ask why this hasn't been sorted AND emailed in a letter of complaint which has had no response despite claiming they reply within 1 working day. Generally, their email correspondence is very poor and service is just abysmal. Not only would I never recommend them to anyone, I will be going out of my way to warn people to steer clear ! Would give 0 stars if I could.

Anusha · 16 September 2019 · Purple Frog Property Bristol

Agent replied

Dear Anusha Sorry that you had issues getting your deposit back. Unfortunately, although we asked for your bank details to pay the deposit to you, human error meant that there was a delay. We totally understand that it must has been infuriating to have to hang around waiting for us to pay a deposit you had every reason to believe was coming back to you. Sadly, mistakes do happen. I, on behalf of the team, would like to apologise that this mistake adversely affected you. Please accept my apologies. I am concerned that your complaint hasn't been responded to. Please could you send it directly to me, so I can make sure it's followed up for you. My email address is james.mason@purplefrogproperty.com. I look forward to hearing from you. Kind regards James Mason

5/5

Google

very supportive and informative in regards to sorting rent and paperwork. would highly recommend. Leah was especially helpful in resolving any issues.

Alex · 16 September 2019 · Purple Frog Property Bristol

2/5

Google

Generally they're good for the housing setup, however they can get things easily lost such as payment records and repair contractors are generally slow to repair. Happy with their service for now and living on a property of theirs for a second year, however I would very much like to see a boost to the overall service they provide.

Jamie · 16 September 2019 · Purple Frog Property Bristol

Agent replied

Hi Jamie Thanks for your honest feedback. I have sent it over to the accounts and maintenance departments, so they can have a look at what went wrong. We hope that you enjoy your new house this year! Kind regards James Mason james.mason@purplefrogproperty.com

5/5

Google

Leah you have been awesome. Thank you so much in guiding me step by step through my swap over agreement and clearing up with me my rent and how much I am owed back. You have been truly honest and refunded me my deposit and rent promptly. Really appreciate your help!

Reuben · 16 September 2019 · Purple Frog Property Bristol

5/5

Google

I booked an accommodation with Purple Frog in Birmingham near the University Of Birmingham. These people were very nice in giving good options to choose from and were very helpful in the process of booking. I am very much thankful to Leah Wyre for making my bookings and contract process easy and smooth. I was able to sign the contract from India only and their online support is very good. They help in making the process very smooth and simple. Highly recommended for students

Abeer · 16 September 2019 · Purple Frog Property Bristol

5/5

Google