Trusted Agent profile · West Midlands and Nottinghamshire

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Purple Frog Property reviews in Birmingham, Bristol and Nottingham

4.0

★★★★★ Great

1,698 reviews across 3 offices and 1 platform

www.purplefrogproperty.com

Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,698 reviews on 1 platform, rated 4.0 out of 5 overall.

4.0 / 5

1,698

Reviews on Google

All 3 offices

Reviews may appear on more than one platform.

Our offices

Purple Frog Property's three offices, most reviewed first. Each has its own page.

Latest reviews from every Purple Frog Property office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Rating only, no written review.

Jay · 16 September 2019 · Purple Frog Property Nottingham

Agent replied

Hi Jay Sorry to see that we only rate one star. We last spoke to you in November 2018 when you enquired about a house that had already been let. I can't see that you've used our services since then. But I'm very concerned that between then and now something's happened that's upset you enough to leave a one-star rating. Please could you drop me an email at james.mason@purplefrogproperty.com, so I can find out what's happened since we last spoke? I look forward to hearing from you. Kind regards James Mason

5/5

Google

Rating only, no written review.

Godly · 16 September 2019 · Purple Frog Property Nottingham

5/5

Google

Rating only, no written review.

Natalia · 16 September 2019 · Purple Frog Property Nottingham

2/5

Google

Rating only, no written review.

Yh · 16 September 2019 · Purple Frog Property Nottingham

Agent replied

Dear Yh Ch Sorry to see we only rate a two-star rating. Please could you drop me an email at james.mason@purplefrogproperty.com so I can find out what's gone wrong? Once I've heard from you, we can see what can be done to set everything right. I look forward to hearing from you. Kind regards James Mason james.mason@purplefrogproperty.com

1/5

Google

Rating only, no written review.

James · 16 September 2019 · Purple Frog Property Nottingham

Agent replied

Dear James Sorry to see we only warrant a 1-star rating. I can't see you on our tenant database. Please could you drop me an email at james.mason@purplefrogproperty.com so I can find out what's gone wrong? Once I've heard from you, we can see what the issue is and try to put it right. I look forward to hearing from you. Kind regards James Mason

1/5

Google

Rating only, no written review.

Rishi · 16 September 2019 · Purple Frog Property Nottingham

Agent replied

Hi Rishi 02 Sorry to hear we only rate one star. Please could you drop me an email at james.mason@purplefrogproperty.com? It would be great to her what's gone wrong so we can put it right. I look forward to hearing from you. Kind regards James Mason

4/5

Google

Rating only, no written review.

Pritin · 16 September 2019 · Purple Frog Property Nottingham

1/5

Google

Rating only, no written review.

Sam · 16 September 2019 · Purple Frog Property Nottingham

Agent replied

Dear Sam Sorry to see that you're unhappy with us. I can see that you were in the same tenancy as another reviewer who was angry that we had not returned your deposit yet. Looking at your tenancy, I can see that your bills proofs were only returned on 4th October. We did ask you before your tenancy ended in August to provide this information. We sent this request several times and made it clear that we could not return your statements without it. I have asked the deposits team to look into why you haven't received your statement yet. We try to return deposits 5-10 working days after we have received the information from you. Please let me know when you get your statement. Apologies for the delay. Kind regards James Mason james.mason@purplefrogproperty.com

1/5

Google

Rating only, no written review.

Mollie · 16 September 2019 · Purple Frog Property Nottingham

Agent replied

Hi Mollie Sorry for the delay in returning your deposit. I can see that the payment has now been returned. Thank you for your patience. Kind regards James Mason james.mason@purplefrogproperty.com

4/5

Google

Rating only, no written review.

Ellie · 16 September 2019 · Purple Frog Property Nottingham

5/5

Google

Rating only, no written review.

Jonah · 16 September 2019 · Purple Frog Property Nottingham

5/5

Google

Rating only, no written review.

Olivia · 16 September 2019 · Purple Frog Property Nottingham

5/5

Google

Thank you Leah

Trude · 16 September 2019 · Purple Frog Property Nottingham

5/5

Google

Thanks leah

Joe · 16 September 2019 · Purple Frog Property Nottingham

5/5

Google

Leah was helpful

Lucy · 16 September 2019 · Purple Frog Property Nottingham

5/5

Google

Great viewing with Charlotte

Will · 16 September 2019 · Purple Frog Property Nottingham

5/5

Google

Dealt with maintenance issues promptly and courteously

Zainab · 16 September 2019 · Purple Frog Property Nottingham

5/5

Google

Leah was very helpful

Havana · 16 September 2019 · Purple Frog Property Nottingham

1/5

Google

Infamous in the student community for ripping you off on your deposit - avoid.

666666666mike · 16 September 2019 · Purple Frog Property Nottingham

Agent replied

Hi Mike From your review, it's not clear whether you have been a tenant of ours or not. If you are a tenant and you have a concern about your deposit, please could you drop me an email at james.mason@purplefrogproperty.com so I can help sort it for you? If you aren't a tenant, while we never make any claims to be perfect, we do try to make our deposits process as clear as possible. There is information about how we do that, here: https://www.purplefrogproperty.com/blog-tags/deposit-protection/. Kind regards James Mason

5/5

Google

I was a little worried about going through an agency but contacted a chap called Luke Hill who was swift with his replies and talked me through each step so we didn't lose my sons place, great service, I'll be contacting him next year!

Richard · 16 September 2019 · Purple Frog Property Nottingham

5/5

Google

Manage to sort out an issue with rent schedule within no time thanks to Leah

Dominika · 16 September 2019 · Purple Frog Property Nottingham

1/5

Google

An abnormal amount of issues with receiving deposits, high level of poor customer service and a serious lack of communication within the organisation. These are just a few issues which myself and other housemates have received whilst dealing with Purple Frog.

Kish · 16 September 2019 · Purple Frog Property Nottingham

Agent replied

Dear Kish P Sorry to hear that you've had some issues with your deposit being returned. Please could you drop me an email at james.mason@purplefrogproperty.com, so I can find out what's gone wrong? If you give me some more information I can see if we can sort this out for you. I look forward to hearing from you. Kind regards James Mason

1/5

Google

Purple Frog Nottingham Branch are terrible with any form of communication, constantly ignore emails or don't send any at all, no matter the situation.

O · 16 September 2019 · Purple Frog Property Nottingham

Agent replied

Dear Oliwia Sorry to her that you're having problems getting hold of the team at the branch. Please could you forward me the emails that haven't been answered, so I can find out why there's been this breakdown in communication? My email address is james.mason@purplefrogproperty.com. Many thanks James Mason

1/5

Google

Do NOT use PurpleFrog. Not only do they take 3000 years to reply to emails/carry out maintenance work (in September 2017 we reported that our kitchen chairs were broken, we moved out in July 2018 and they were never fixed), they are AWFUL at returning deposits. Me and my housemates moved out at the beginning of July, and we still are being messed around almost FIVE MONTHS later. Almost all of our emails have been ignored, and instead we had to resort to religiously calling them. Even then, advice was vague and non-committal. Not to mention, that staff (someone named Rhys in particular) was incredibly rude and unhelpful. Honestly, I would be embarrassed if I was managing this branch of PurpleFrog. Save yourself the hassle, and go somewhere else.

Adeva · 16 September 2019 · Purple Frog Property Nottingham

Agent replied

Dear Adeva Sorry to hear that you are unhappy with the service that you received from us. Looking at your tenancy, I cannot see a report about the chairs. Sorry if this was missed, did you report it again? I can see that your other maintenance reports were all dealt with in good time. With regards to your deposit, I can see that your bills proofs were only returned on 4th October. We did ask you before your tenancy ended in August to provide this information. We sent this request several times and made it clear that we could not return your statements without it. I have asked the deposits team to look into why you haven't received your statement yet. we try to return deposits 5-10 working days after we have received the information from you. Sorry that members of the team were rude to you. Please could you email me at james.mason@purplefrogproperty.com, so I can find out more about what was said? I look forward to hearing from you. Kind regards James Mason james.mason@purplefrogproperty.com

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Purple Frog Property

Which Purple Frog Property office has the most reviews?

Birmingham has the most, with 753 reviews rated 4.4 out of 5, followed by Bristol with 538.

Where are the Purple Frog Property offices?

The three Purple Frog Property offices, by town:

Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ

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