1/5
GoogleI’m only giving one star because it won’t let me leave zero stars. Avoid at all costs.
Trusted Agent profile · West Midlands and Nottinghamshire
Verified
Purple Frog Property reviews in Birmingham, Bristol and Nottingham
★★★★★
1,747 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,747 reviews on 1 platform, rated 4.0 out of 5 overall.
1,747
Reviews on Google
All 3 offices
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW753 reviews · 753 on Google (4.4)0 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS538 reviews · 538 on Google (3.7)0 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ458 reviews · 458 on Google (3.7)46 in the last 90 days
Latest reviews from every Purple Frog Property office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleLeah helped me alot when things got confusing with payments. very good customer service
3/5
GoogleRating only, no written review.
Agent replied
Dear Helen Sorry to see we've only given you three-star service. Please would you drop me an email at james.mason@purplefrogproperty.com so I can find out what's gone wrong? I look forward to hearing from you and hopefully setting the issue right. Kind regards James Mason
1/5
GoogleThere should be an option to give this place 0 star. If you are seeking revenge on someone, just recommend they live with purple frog properties. Tired of this company and the unhelpful, incompetent and essentially non-existent staff :) Stay away!!!! They don’t pay their staff enough so instead they rob you of your deposit!!!
Agent replied
Dear Lizzie Mojibade Sorry to hear that you're struggling to get hold of us. I've tried to look you up on our tenant database, but can't find you on there. Please could you drop me an email at james.mason@purplefrogproperty.com, so I can find out what the issue is and help you solve it? I look forward to hearing from you. Kind regards James Mason james.mason@purplefrogproperty.com
1/5
GoogleWorst agent I’ve ever had. I left the property at the end of July and now (end of September) I still haven’t received my deposit! Constantly asking for extra proof of bill payments etc but once they were sent in my deposit was supposed to be back within 5 days, as stated in the email. I confirmed this with them only to get a response that it’ll be another 2 weeks! So... 5 working days my arse? Poor communication throughout the year, take ages to reply to emails. We had no warnings of handymen coming to the house, and if we got emails about them they’d be incorrectly dated. I found staff unhelpful and hard to get hold of. STUDENTS- AVOID!
Agent replied
Dear Jaz Sorry that we've messed up returning your deposit. I understand that your statement has been sent out and we've confirmed that you will have your money back on this week. If this doesn't happen, please would you contact me directly, so I can personally oversee that the payment is made to you? My email address is james.mason@purplefrogproperty.com and my direct line is 0121 513 0841. I sincerely hope that I don't hear from you and that your deposit arrives with you as promised. We ask for bills proofs to make sure that the tenants who live in a property after you aren't chased for accounts they don't owe. Once again, apologies for the delay. If you have further problems, please let me know. Kind regards James Mason
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied
Dear Dario Sorry we've only earned a 1 star rating. Please could you drop my colleague Claire an email at complaints@purplefrogproperty.com? She'll make sure that we try and sort whatever issue you're having is sorted as quickly as possible. Thanks James
5/5
GoogleLeah Wyre and all her group were excellent and expedient
5/5
GoogleLeah is very helpful member of staff. All the help she has given is much appreciated and was quick to reply to emails over issues.
5/5
GoogleLeah was great at helping me with the steps of switching over my rent to fall in line with my student finance. She assisted me in office on Sunday and continued to do so via email on Monday. Quick and helpful responses, thanks for all of your help !
5/5
GoogleLeah from Purple Frog Birmingham has been the best team member we have dealt with by far. She was great at handling all our details when we moved in such as contract signing and has been amazing since we moved in! We have had several maintenance issues and although this is not her domain she has helped us loads to resolve problems. She is always friendly and happy to help, thank you Leah!
5/5
GoogleBECKIE ROE helped me with setting up my direct debit and she was very nice and helpful was very pleased with her service
5/5
GoogleGreat service from Leah. Thank you for your patience in assisting me and for your prompt responses.
5/5
GoogleThank you so much Leah with all of your help and guidance throughout my switch over novation process. Would definitely recommend purple frog to someone who is looking to take over a contact like I did
5/5
GoogleVery happy with the service I received from Chloe over the last few days. Efficient, polite and helpful, with personal touch. Thank you!
5/5
Googlewas assisted by Leah Wyre. Her patience and service delivery was astoundingly one of the best and her willingness to help was superb.
5/5
GoogleMain point of contact was Leah Wyre, very quick to reply and helpful, made everything very easy.
1/5
GoogleAbsolutely the worst estate agency I have ever had to deal with .. I’d give 0 stars if possible.. very poor communication with staff coming to carry out inspections at times which weren’t discussed with the tenants , while on the dates which were organised , no one would show. I am gutted for anyone who will deal with them in the future ! ABSOLUTE DISGRACE ..
Agent replied
Dear Lukasz Sorry to hear that we missed the pre-final inspection that we'd booked with you. Unfortunately, a member of staff who booked the inspection has had to take some time off. You're right, we should have been better organised about this, but being a person down has a ripple effect. This is a buy time, so we've had to do some juggling to try and make sure we can keep as many promises as possible. On this occasion, we couldn't keep our promise to you. Sorry that this mistake has so disappointed you that ti appears to have ruined what's left of your tenancy. Kind regards James Mason james.mason@purplefrogproperty.com
5/5
GoogleWe reserved a property where at first said we had bills included, however we wanted to do our own. Leah Wyre kindly assisted us throughout this process and made things less stressful. Thank you for your help in getting this sorted!
1/5
GoogleExtortion of an estate agent deposit will refer to expenses that does not match. for instance I was charged twice for my locks however the original man who did my locks messed this up and I called saying they need replacement due to the door not locking properly as they had previously changed all the room doors, I did not argue this during deposit return as I needed the money for my new house and I knew it would take weeks to get a response. Now I’m getting told there is inappropriate drawing how old am I 10?
Agent replied
Dear Yung Az I can see that we messaged you in response to information given to us by the landlord. If the issues raised in the email we sent you on 6th September aren't to do with you, please could you contact the member of staff who sent you the email? Kind regards James Hi Yung Thank you for your review. Please would you do me a favour? We're delighted that you like our staff, but please could you update your review so if focuses on their friendly attitudes and customer service skills, rather than their appearances? While you obviously have the best intentions, others might not. I wouldn't want the staff to worry that people were visiting for any other reason than they were looking for student accommodation and professional service. Many thanks James Mason James.Mason@purplefrogproperty.com
5/5
GoogleBeckie was very helpful in getting students into our property. E mails were answered promptly and everything went very well. Thank you.
1/5
GoogleRating only, no written review.
Agent replied
Dear AR, sorry to see we only rate one star. Please could you drop me an email at james.mason@purplefrogproperty.com and let me know what's gone wrong? Once we know what the problem is, we can look at trying to sort it out for you. I look forward to hearing from you. Kind regards James Mason james.mason@purplefrogproperty.com
1/5
GoogleRating only, no written review.
Agent replied
Dear Eli Sorry to hear that you're not happy with our service. I understand that Alex, the branch manager, is currently dealing with your issue. So, hopefully, everything will be sorted soon and you can continue to enjoy your tenancy. If you feel that your issue isn't being dealt with fairly, please feel free to email me at Purple Frog HQ. My email address is james.mason@purplefrogproperty.com. Kind regards James Mason
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 753 reviews rated 4.4 out of 5, followed by Bristol with 538.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
