How many reviews does Purple Frog Property have?

Purple Frog Property has 1,756 reviews across its three offices, rated 4.0 out of 5 overall: 1,756 on Google.

Which Purple Frog Property office has the most reviews?

Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.

Where are the Purple Frog Property offices?

The three Purple Frog Property offices, by town. Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW. Bristol: 134 Whiteladies Road, Bristol, BS8 2RS. Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ.

Purple Frog Property estate agents in Birmingham and 2 more: 4.0 from 1,756 reviews, page 53

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Worst experience with this company. To began with when I first arrived there was a large brown stain on my mattress, my blinds where half ripped off, my heater didn’t work, the sink was clogged and the the mini fridge didn’t work. I complained on multiple occasions and they only fixed my blinds which they tried to CHARGE ME FOR. A member of the team came to see the stain on the mattress and only offered to get me a mattress protector (which they didn’t). On top of that the whole building didn’t have water for a whole day and had no hot water or heating for almost a total of two weeks. Their was a flooding on the ground floor and did I mention the front door for the longest time didnt close, one time I actually saw a homeless guy walk in. All in all the accommodation is the actual ghetto and purple frog is the most unserious and unprofessional company I have ever come across. To be honest I have never hated a company ever enough to actually write a review but this is to you purple frog.

Fardowsa · 20 December 2019 · Purple Frog Property Nottingham

Agent replied

Dear Fardowsa Thank you for taking the time to review us. Sorry that your blinds were broken. The reason that you were told that you might have to pay for the blinds was that the inventory said that they were hanging, but when we came to inspect they were on the floor. However, our contractor confirmed that they needed to be totally replaced, so new ones were ordered. The blinds are custom made rather than being off the peg, so it took a little bit of time for them to be made. You are right, the team member forgot to order the mattress cover. Sorry that we didn't keep our promise. The reason that your mattress wasn't replaced is that the stain was tiny (smaller than a 5 pence piece) and wouldn't justify changing the mattress for. While we were managing Hockley Point, a mains water pipe leading into the property burst. This wasn't something that could have been foreseen. The problem was so severe that the Fire Brigade needed to come to the site to shut down the water to the whole building. Again, this was something out of the ordinary. It was the first time that experienced members of the team - some with several years of building management under their belts - had dealt with anything so drastic. Members of the Purple Frog team were on the scene as soon as possible, the same day, alongside engineers who worked on solving the problem. While the team was at the property, we made sure that there was a supply of bottled water and heaters for residents. Unfortunately, the engineers were not able to fix the problem as quickly as we would have liked. This is not a reflection on the engineers who were working to restore the water and heat. Rather, it shows the complexity of the job they were faced with. We know that this major maintenance issue made it very hard to lead a normal life at the property. Sorry that you weren't able access some basic facilities during this time. There were lots of reports about rough sleepers around the property. Unfortunately, Nottingham, along with most cities, has seen an increase in the number of people forced onto the streets because their lives have taken unfortunate turns. As culpable as we are for other things at the property, we don't have power over the actions of people who are down on their luck. We do not even have the power to move rough sleepers on. This is something that the police need to do. That said, no rough sleepers got access to the building, and we dealt with those who approached the building as strongly but sympathetically as possible; they are after all people not pests. Sorry that your experience did not live up to your expectations and I hope that your next renting experience is not so fraught with upsets as your stay at Hockley Point was. Kind regards James Mason

5/5

Google

I have just signed my contract for a house next year with Purple Frog. There was a problem with processing the payment of my retainer, but when I contacted staff they were very helpful and resolved the problem very quickly. Leah was especially helpful, responding to emails swiftly and providing an excellent service.

Ellie · 20 December 2019 · Purple Frog Property Nottingham

5/5

Google

Was very nice to speak with Luke Hill today at Purple Frog about booking some viewings for some houses that me and some friends were interested in. Luke seemed generally keen to help me out as much as possible and I received prompt emails regarding my booked viewings, with all the information needed. A very organised, professional and helpful agency!

Zofia · 20 December 2019 · Purple Frog Property Nottingham

5/5

Google