Trusted Agent profile · West Midlands and Nottinghamshire
Verified
★★★★★
1,756 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,756 reviews on 1 platform, rated 4.0 out of 5 overall.
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Purple Frog Property's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
3/5
GoogleRating only, no written review.
Hi Dre Sorry there's a problem with your tenancy. I've asked the branch manager to give you a call so we can sort the issue out. If you'd prefer to tell some at head office, drop me an email at james.mason@purplefrogproeprty.com and I'll see how I can help. Kind regards James Mason
5/5
GoogleI would like to thank Lauren for her excellent service today! I received a call about my viewing request within an hour of sending it in which was then directly followed up with an email. She replied quickly and was very helpful and I now have a viewing booked in and confirmed.
1/5
GoogleRating only, no written review.
Dear George Sorry that we only rate one star. Please could you drop me an email at james.mason@purplefrogproperty.com so I can find out what's gone wrong? I look forward to hearing from you. Kind regards James Mason
1/5
GoogleRating only, no written review.
Dear Damilola Sorry that we only rate one star. Please could you drop me an email so I can find out what's gone wrong and we can see if we can sort it out for you? My email address is james.mason@purplefrogproperty.com. I look forward to hearing from you, Kind regards James Mason
1/5
Googlepurple frog need to be avoided at all all costs they ruin lives from negligence never ever dealt with such an unprofessional business who take your money as a landlord or tenant
Dear John Sorry we've upset you. Unfortunately, I can't see you on either our tenant or client database. Please could you drop me an email at james.mason@purplefrogproperty.com? That will help enormously in finding out what's gone wrong, so we can fix it for you. I look forward to hearing from you. Kind regards James Mason James.Mason@purplefrogproperty.com
5/5
GoogleLeah on live chat was a great assistant in helping us find a suited property!
5/5
GoogleVery responsive staff! Hayley especially has helped me with sorting out some queries recently and has generally been very polite and understanding. Thanks a lot:)
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Dear Sean Sorry we've only rated one star. I can only find one tenant who matches your name, but they haven't lived with us for over three years. If this isn't you and your review relates to something immediate, please would you contact me at james.mason@purplefrogproperty.com? Once we know what the issue is, we can put it right. If you are a previous tenant, I hope you consider removing this review, as it does not reflect a recent experience. Kind regards James Mason James.Mason@purplefrogproperty.com
5/5
GoogleLeah helped out with all of my queries regarding my contract! Thanks for the support
5/5
GoogleEven though my house manager is not at work due to the Christmas period Leah was able to point me in the right direction and answer all my queries
5/5
GoogleLeah Wyre, was very quick in her responses. Dealt with my concerns efficiently.
5/5
GoogleThe customer service from the purple frog team - especially from Leah - was very clear and helpful! Would recommend!
5/5
GoogleI have now found 3 available accommodations thanks to Leah and her hard work.
5/5
GoogleLeah was so much help, thank you
5/5
GoogleLauren was lovely and super knowledgeable and helpful - really liked the property and the presentation of the viewing
5/5
GoogleEven though we did not secure a property today, we as a group we are impressed with how Leah explained in detail how Purple Frogs works, how to secure the property, the next stages and she even took the time out of her day to match a property to our specific preferences. Excellent service and would recommend you as a whole to a friend.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi Alex Sorry we only got a one star rating. Please could you drop me an email at james.mason@purplefrogproperty.com so I can find out what's gone wrong? Once I know what's happened, we can try to set things right. I look forward to hearing from you. Kind regards James Mason James.Mason@purplefrogproperty.com
5/5
GoogleBeckie was very helpful
5/5
GoogleLeah helped me chose and book in a viewing She was patient and went the extra mile for me
1/5
GooglePURPLE FROG IS CANCELLED! A mockery of a company!
Hi Nish Sorry to hear that we're cancelled. Please could you email me at james.mason@purplefrogproperty.com so I can find out more about what's gone wrong? Once I have some more information, we can see if we can set things right for you. I look forward to hearing from you. Kind regards James Mason James.Mason@purplefrogproperty.com
5/5
GoogleReally easy to arrange a viewing and Luke was really helpful.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.
The three Purple Frog Property offices, by town:
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