5/5
GoogleLovely staff
Trusted Agent profile · West Midlands and Nottinghamshire
Verified
Purple Frog Property reviews in Birmingham, Bristol and Nottingham
★★★★★
1,747 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,747 reviews on 1 platform, rated 4.0 out of 5 overall.
1,747
Reviews on Google
All 3 offices
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW753 reviews · 753 on Google (4.4)0 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS538 reviews · 538 on Google (3.7)0 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ458 reviews · 458 on Google (3.7)46 in the last 90 days
Latest reviews from every Purple Frog Property office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleVery slow at doing maintenance, don't really seem to care much about issues with your house even when they are quite serious, complaining does not seem to achieve anything, often tell you they are coming to fix something then don't or do half a job then don't come back until you remind them they haven't finished
Agent replied
Dear L Sorry to hear that you've had problems with getting maintenance reports sorted. Please could you drop me an email at james.mason@purplefrogproperty.com? I work at Purple Frog's head office. Please get in contact with me so we can sort the issues out for you. Hopefully, we can get the maintenance issues sorted, so you can enjoy your tenancy. I look forward to hearing from you. Kind regards James Mason james.mason@purplefrogproperty.com
4/5
GoogleLeah was helpful
5/5
GoogleSophie was an absolute star.
1/5
GoogleI have to adjust a previous rating that I gave to the company. In general I was treated quite negligent, the agents were unhelpful and uninformed. Arranged appointments were not met and general customer care is not really a priority it seems.
Agent replied
Hi Marco, it's really great t hear that we were able to sort out the issues you had sorting out your tenancy. I've let Shaun and Akash know that you've mentioned them in particular. I'm lad we managed to get everything sorted for you. Thanks, Patrick.
5/5
GoogleBeckie was friendly and very patient, pleasure speaking to her!
5/5
GoogleSpoke with Leah via telephone and easily arranged a viewing ! Thankyou
5/5
GoogleBeckie gave me a great service, always clearing my doubts.
5/5
GoogleThanks to leah from lettings I managed to request viewings within seconds!
5/5
GoogleI am writing a review for the help I received from Leah as she helped me over our live chat.
5/5
GoogleLeah was very polite and helpful
5/5
GoogleOne of the key letting agencies in Selly Oak
5/5
GoogleLeah was a great help over the phone
5/5
GoogleBeckie was extremely helpful in solving my problem
5/5
GoogleI’ve been in contact with Leah wyre from lettings through email who has answered all my queries and directed me in the right path to finding a suited student accommodation.
5/5
GoogleUsed live chat with Beckie who was able to help me with all my questions and also later contacted me within less than an hour through email with anymore information she had to double check with or confirm.
5/5
GoogleThankyou for all of your help leah :)
1/5
GoogleAVOID AT ALL COSTS regardless of how good the property is: Quite honestly the worst company I have ever had the displeasure of dealing with. The lack of organisation within the Bristol office would be quite alarming for any business let alone one that caters for peoples living needs. If you register an urgent problem with the property you can expect a 2-3 week wait before that problem is actually fixed and it will take about 3 emails and 6 phone calls before anyone even bothers to register your issue on their system. In one instance we had rodents within our property that took well over 2 months for the problem to be actually dealt with to an acceptable standard which shows the companies complete disregard for the safety of its tenants. PurpleFrog also showed a unique inadequacy to be able to actually communicate with us. In one instance the individuals that were moving into the property after us turned up to the house with no warning from PurpleFrog and said that they had been given permission to view the house whenever they felt like it. Also, when we were reduced to using one shower for 10 people whilst our other shower needed maintenance, PurpleFrog never communicated to us when the plumber would be over so we would often miss him and the problem was delayed for weeks. Perhaps the most frustrating part of dealing with this company was their constant attempts to hold onto your money for as long as possible. We received our deposit in the middle of November having processed our request at the start of September. You are passed from person to person within the organisation in what seems to be a desperate attempt to retain as much as your money as possible. Even when they finally produce a deposit statement they will try and charge fees that they will pluck out of nowhere just to make sure they can screw you one last time. The only time this company seems to move fast is if you threaten them with some form of action. This organisation never ceased to amaze me on how bad they were.
Agent replied
Dear Simon You have posted this review in several places. As you weren't a tenant in Birmingham, please could you remove this? Please see my reply to your original review for my full reply. Kind regards James Mason
5/5
GoogleBeckie was super helpful and patient with my queries.
5/5
GoogleBeckie was really helpful with my questions and very kind
5/5
GoogleFor all the years I have known these guys, they have always been a genuine organization, yes they make mistakes, yes maybe sometimes there are flaws in the ways they work, but everyone does. But over the years, they never stopped looking ways to improve, to change, to make things easier for people and that is admirable.
1/5
GoogleGenerally lost focus with their clients. As happens when you get too big too quickly carelessness and mismanagement. One of directing staff I found to be very difficult. Not surprised they have lost so much business to Oakmans who capitalised on there shortcomings.
Agent replied
Dear Bush Bush Sorry to hear that you are unhappy with the service you received from us. We work with lots of landlords with student accommodation and ensure that each client has an account manager and property manager who they can contact, if they have question about their properties. Sorry that, on this occasion, we haven't met your expectations. Please could you drop me an email at james.mason@purplefrogproperty.com so I can find out what we've done wrong? Kind regards James Mason
5/5
GoogleReally good service for viewings and arranging a student tennacy for a 7-bed house with Leah Wyre, had a slight delay trying to get help over the Xmas period for one of us as staff was shorter, but otherwise always friendly staff and have had no issues at all with sorting everything out. Cheers
5/5
GoogleLeah arranged for me to view a property I’m interested in and was very quick and helpful
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 753 reviews rated 4.4 out of 5, followed by Bristol with 538.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
