Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleMy girlfriend and I have been on the hunt for a property and are super happy with the one we have secured. Danielle has been a great help start to finish. Communication spot on. Always available (even at 8pm, sorry Dani). Would 100% recommend
Tom · 7 June 2025 · Preston Baker York
Agent replied · 7 June 2026
Hi Tom,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Engagement
★★★★★ 5/5
GoogleJordan was amazing to work with! Very friendly and always quick to respond, which made the whole process much easier. We had a few delays getting our documents together, and he was really patient and understanding the whole time, made a stressful process feel much more manageable.
Myroslava · 7 June 2025 · Preston Baker York
Agent replied · 7 June 2026
Dear Mira,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJordan was such a breath of fresh air. He was organised, efficient and showed us places that were exactly what we were looking for. We ended up with a place beyond our expectations and couldn't be happier.
Simran · 7 June 2025 · Preston Baker York
Agent replied · 7 June 2026
Hi Simran,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGood service through 12 years of tenancy .
Denis · 7 June 2025 · Preston Baker York
Agent replied · 7 June 2026
Hi Denis,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Engagement
★★★★★ 5/5
GoogleHad a great experience with Claudiu! Super friendly and chatty, he has made the process so easy for us and always answered our questions. Claudiu has been great!
China-marie · 7 June 2025 · Preston Baker York
Agent replied · 7 June 2026
Hi China-Marie, thanks for taking the time to leave valuable feedback for Claudiu. We wish you all the very best - Customer Engagement
★★★★★ 5/5
GoogleJordan has been a great agent and made the whole process of finding a flat really smooth. He was super helpful and always quick to respond to any questions I had, which made a big difference. I really appreciated how easy he made everything and would definitely recommend him to anyone looking for a place.
Sai · 7 June 2025 · Preston Baker York
Agent replied · 7 June 2026
Dear Sai, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Engagement
★★★★★ 5/5
GoogleDanielle of the London Bridge office is superb - so responsive and efficient. She was head and shoulders superior to agents from other companies on my flat search. So grateful for her help.
David · 7 June 2025 · Preston Baker York
Agent replied · 7 June 2026
Hi David, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Engagement
★★★★★ 5/5
GoogleI had the absolute pleasure of working with Jordan, and I can confidently say he is one of the best estate agents I’ve ever dealt with. From our first conversation, he was professional, friendly, and genuinely invested in helping me find the right property. He was incredibly knowledgeable, answered all my questions with patience, and made the entire process feel smooth and stress-free. Would highly recommend
Twiggy · 7 June 2025 · Preston Baker York
Agent replied · 7 June 2026
Dear Twiggy,, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We wish you all the best in your new home.
Kind regards, Customer Engagement
★★★★★ 5/5
GoogleI've worked with Angela Williams on a couple of property purchases and a sale during the last year in York. She has strong market knowledge, is extremely responsive, helpful, and works hard to keep both the buyer and seller on track during the process. Great to work with!
Anooj · 3 June 2025 · Preston Baker York
Agent replied · 22 April 2026
Thank you, Anooj, for your fantastic review and for continuing to work with Angela across multiple transactions. Her deep market knowledge and proactive approach are such valuable assets to our team, and it's great to hear how much of a difference that made to your experience. We really appreciate your feedback and ongoing trust., The Preston Baker Team
★★★★★ 5/5
GoogleAnna went above and beyond from start to finish on my house move. I couldn’t have done it without her. She was always quick to communicate and so easy to work with. I would always recommend her services. If I could give more than 5 stars I would.
Cameron · 13 April 2025 · Preston Baker Selby
Agent replied · 30 May 2025
What a wonderful review! Thank you Cameron. We think Anna is worth more than 5 stars too! Kind regards, Team PB
★★★★★ 1/5
GoogleJames Baker and Ian Preston,
Thank you for your personal response to my original review. However, as of this date, no one from your firm has contacted me, nor has my fee been refunded.
Regards,
Troy
Troy · 12 April 2025 · Preston Baker Selby
Agent replied · 4 May 2025
Hi Troy. Thank you for taking the time to post. We have had a change in management and are keen to speak with you regarding your concerns and refund. Claire, our Chief Operations Officer, has left a message on your mobile to pick this up directly with you. Kind regards, Team PB
★★★★★ 1/5
GoogleRating only, no written review.
James · 30 December 2024 · Preston Baker York
Agent replied · 26 December 2024
Hi James, thank you for taking the time to speak to our CEO today. We're very sorry to hear you had troubles booking in your viewing on the property you have purchased with us. This is not an experience we would like any of our customers to have. However, we're very pleased to hear you have successfully completed on the property and we hope you enjoy your lovely new home. All the best, PB
★★★★★ 5/5
GoogleWe could not be happier with Preston Baker estate agents when we sold our house. Angela from Preston Baker is just fantastic and we would have been lost without her. From start to finish, her communication with us was amazing. We had her mobile number so could text or ring her at any time and she would respond immediately. She was so proactive and chased everyone involved in the chain to ensure our house sale went through quickly and smoothly. She greatly reduced our stress levels during a stressful time. Angela helped us achieve full asking price for our house sale and subsequently we managed to buy our dream home.
She was approachable, friendly, efficient and supportive throughout. We highly recommend Angela from Preston Baker to anyone considering selling their house.
Annie · 9 October 2024 · Preston Baker York
Agent replied · 27 August 2024
Hi Annie. Thank you so much for taking the time to share your fantastic review. Angela will be over the moon to read all your wonderful comments. Kind regards, Team PB
★★★★★ 1/5
GooglePretty poor service over the phone. Didn’t want to provide a valuation service for a property I’m planning to purchase whereas other estate agents are more than willing to do this. Would not recommend
Benjamin · 1 October 2024 · Preston Baker York
Agent replied · 9 November 2024
Hi Ben, I'm sorry that we weren't able to help you with this. We have an automated valuation model that might help, that the team member you spoke with perhaps didn't know about, however they are correct that we only provide market appraisals for sellers rather than buyers. We do have a relationship with a surveyor who also could help. Please get back in touch and we can provide the automated valuation.
★★★★★ 5/5
GoogleFrom the first meeting Jane McQueen made me feel at ease, her personable, articulate and honest approach was a breathe of fresh air in comparison to other estate agents I had experienced. From the get go she made to feel like she was ‘on my side’ equally as invested in the sale as I was. Great communication throughout and available whenever I needed her, she went over and above at every stage of the process. I knew I was in safe hands.
TAUK is revolutionising estate agency and more traditional firms should take note. If you don’t want to be treated like another address/number go with TAUK for a personalised experience.
Jenny · 31 August 2024 · Preston Baker York
★★★★★ 5/5
GoogleGreat service with the personal touch from Jane McQueen. Went above and beyond and cannot recommend highly enough. Five star service. A big thank you Jane.
Aud · 31 August 2024 · Preston Baker York
★★★★★ 5/5
GoogleTRACEY FISHER, NORWICH.
This was my first house move in over 30 years. Tracey went beyond the call of duty to make sure it happened, despite all the setbacks we experienced over many months. Tracey was available any time to advise or explain, and held the entire chain together when it nearly fell apart at the end. Tracy showed admirable negotiating skills and was prepared to give others a nudge when required. Highly recommended and would definitely use her again. But not for a while.
Malcolm · 31 August 2024 · Preston Baker York
★★★★★ 5/5
GoogleTerry are Shonaigh are nothing less than miracle workers!
Through them we found our dream home - the fly in the ointment was that we had two properties to sell and time was not on our side. We sold both - one on the first viewing and one on the third.
They have gone above and beyond - hand delivering paperwork, chasing queries and giving a constant stream of much needed reassurance. They have so many
connections in the business that they always know someone that can answer a question or sort the problem.
They personally care and nothing is ever too much trouble.
I cannot recommend them enough. Every estate agent should use them as a role model.
Kirsty · 31 August 2024 · Preston Baker York
★★★★★ 5/5
GoogleRoberto is a fantastic agent. He was extremely knowledgeable about the property itself as well the neighbourhood.
Once we put an offer in he was proactive in getting this over the line. Always available when any parties needed to contact him and was diligent in all his work.
Roberto is clearly someone who takes him time to understand the vendor, the property and the buyer. He isn’t there to simply open a door, but talks through the property in its current state and the renovation potential too.
Lastly, he is a very decent person and a pleasure to deal with. We would highly recommend him whether you are buying or selling.
Raymond · 31 August 2024 · Preston Baker York
★★★★★ 5/5
GoogleRating only, no written review.
Ang · 31 August 2024 · Preston Baker York
★★★★★ 5/5
GoogleShonaigh & Terry helped us, every step of the way, in buying our forever home. This was not an easy transition. But in the end we all got there, with the right support & determination you can be living your dream. Highly recommended.
Gilly · 31 August 2024 · Preston Baker York
★★★★★ 5/5
GoogleTony Wood is in one word Brilliant as an estate agent. We needed to sell my Dad’s house which had not been lived in for 18 months. Tony had proactively posted a letter through the door describing his estate agent credentials. Having not bought or sold a house in over 20 years we had the old image of an estate agent. Tony dispelled all the cliches, he is a fantastic professional with a real understanding of buyers and sellers needs, he did social media postings, drone videos etc etc. I could ramble on but all I will say is Tony should be your first choice as an estate agent as nothing is too much bother.
Ian · 31 August 2024 · Preston Baker York
★★★★★ 4/5
GoogleFirst time buyer, quite nice and straight forward process
Branch staff were amazing and really helpful
Would recommend
John · 26 August 2024 · Preston Baker York
Agent replied · 26 August 2026
Appreciate your thoughts John. Wishing you well in your first home. James
★★★★★ 5/5
GoogleWe bought our first house recently and everyone at Crew was excellent, very communicative, and really bent over backward to help us. We are super happy with the experience from start to finish and everywhere in between, the conveyancing …
Brigitte · 26 August 2024 · Preston Baker York
Agent replied · 26 August 2026
You're too kind. Wishing you well both well in your new home! James
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