Trusted Agent profile · North Yorkshire, West Yorkshire and South Yorkshire
Verified
★★★★★
729 reviews across 4 offices and 2 platforms
Preston Baker has four offices, in York, Moortown - Leeds, Selby and Sheffield (North Yorkshire, West Yorkshire and South Yorkshire). Together they have 729 reviews on two platforms, rated 4.6 out of 5 overall.
723
Reviews on Google
All 4 offices
6
Reviews on View Agents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used this agency to sell my parents house. They turned up on time to view the property and from the beginning were attentive and professional. I had a total ...Read all 3 from sellers
I'd like to thank Charlotte and the team at Preston Baker Sheffield! Absolutely fabulous job and team with professional throughout. We had the keys with 3 ...Read all 2 from buyers
Preston Baker's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAnna Greaves came over and gave us an excellent valuation, she was very prepared for the meeting.
Hi Chis. Thank you for sharing a review of your valuation with Anna. We are delighted to hear how impressed you were. Kind regards, Team PB
5/5
GoogleWe have found Gemma to be a wonderful agent. She is totally proactive, realistic in her advice and a pleasure to work with. She constantly tries different approaches, she keeps us informed at all times. The market is slow at the moment, however she keeps the impetus going. Thanks for your commitment
Thanks so much for taking the time to share your brilliant review Andy and Penny. We really appreciate it. Kind regards, Team PB
5/5
GoogleGood website
Thank you Shaun. We are really glad you like it. Kind regards, Team PB
5/5
GoogleRating only, no written review.
Thank you very much for the 5 stars Aimee. Kind regards, Team PB
5/5
GoogleExtremely easy to deal with. Gemma Bolton was very helpful and kept communication going between all parties!
Gaurish, Thank you for your excellent review - it's great to hear when our Associates deliver an excellent experience. If anyone else is looking to use Gemma, then here is a link to her page on the Preston Baker website where you can contact her directly. https://prestonbaker.co.uk/our-agents/gemma-bolton/ Ian Preston
5/5
GoogleWe used preston Baker to value our home and viewed propertys for sale with them . Very efficient very useful information given kind down to earth company. Well managed. We only didn't use them as decided to let our property in the end and they don't do this. We would use them in future
Hi Linda. Thank you very much for taking the time to share your review. We really appreciate it. We look forward to working with you in the future. Kind regards, Team PB
5/5
GoogleMy wife and I are very pleased with the valuation Gemma Bolton conducted on our flat. Gemma’s objectivity and unbiased impartiality provided us a realistic valuation, not just one we wished for. We highly recommend Gemma and Preston Baker for residential property valuation services.
Thank you Jim for a wonderful review. Gemma will be really pleased to read your comments. Kind regards. Team PB
1/5
GoogleTerrible customer service especially from head office. They don’t pass messages on, they laugh at you, have a ‘I don’t care’ attitude and always seems to be the customers fault because there is no notes on your file. We are serious buyers and have had to keep chasing them to confirm bookings and they won’t do weekends. Definitely wouldn’t recommend to buy or sell with them.
Thank you for your feedback. As a business Preston Baker takes great pride in delivering an excellent level of service to all of our customers and always welcomes customer feedback as a constructive learning experience. In this instance we have clearly fallen significantly short of expected standards specifically in terms of communication and I would apologise on behalf of the company for any inconvenience or distress caused. Additionally I would be happy to research the specific details of your experience to ensure we learn from your customer journey and make sure our approach is reviewed and, where appropriate, modified and retrained to the required standards. If you would kindly provide additional details to enable me to research further that would be most useful as the information provided "N Robert" does not match with any of our database records. My contact details are: mark.christopher@prestonbaker.co.uk
1/5
GoogleThis is an accurate and honest review, I have all the information in emails and SMS so can back this up. 1. I placed an offer on a property which was accepted by the vendor. 2. I sent over all my ID details, proof of funds and solicitors details. 3. Preston Baker sent the Memorandom Of Sale to myself and my solicitors and the house was taken off the market and marked as Sold STC. 4. I submitted my mortgage application and instructed solicitors to proceed, paying the fees. 5. Preston Baker rang me to advise they have submitted another offer to the vendor and would I want to match it. I believe this is called 'gazumping', note this was after my offer was accepted and the house taken off the website etc. I tried to raise my offer and then received a further email asking for full and final offers. 6. My offer was presumably beaten as it was rejected by the vendor. I have now had to cancel my mortgage application (this may impact my credit score), cancel the solicitors (which I may not get a full refund for) and look for another house. I am sure the vendor is happy as they have a better offer but as far as a potential buyer I would be very wary using Preston Baker as you could agree a sale and then be gazumped later down the line leaving you out of pocket. As you can see from Preston Bakers reply, they will submit any offer during the process even if you have had an offer agreed and instructed solicitors, beware you will end up out of pocket like I have due to the gazumping practice.
Hi Andy, Thank-you for taking the time to share your review. We are sorry to hear that you were unhappy with the service received from Preston Baker. We understand you must be disappointed that your offer was not successful in the end however please be aware that it is within the legal rights of anyone who has viewed a property to submit an offer at any stage and we have a legal obligation to submit this to the seller. We only ever act upon the sellers instruction when negotiating offers and followed their wishes by taking best and final offers from both parties ultimately resulting in an offer being accepted from the other party. We hope this clarifies our position however please do let us know if you wish to discuss further. In the meantime, we wish you all the very best for the future. Kind regards, Team PB
1/5
GoogleTerrible experience - sent them all the info they asked for to get me an "in principle" mortgage decision and chased up several times - even raised a formal complaint - and was assured they were dealing with it. Not heard from them for 6 weeks or more now and it's not like they would have had a problem getting me a mortgage. I have since had 2 "in principle decisions" from other brokers, and am proceeding with Barclays - they approved it in 2 days! Would not recommend.
Hi Charlie. I am replying to your recent review and was very disappointed to note the contents. I would be happy to talk through the issues you raised in more detail, not only to obtain your direct feedback but also to establish how our service can be improved by learning from your experience. Please feel free to email me on james.kear@feelgood.financial. I look forward to hearing from you. Kind Regards, James Kear, Financial Services Manager.
5/5
GoogleIan taylor has been amazing through the sale and onward purchase of our home, wouldn’t hesitate to recommend to anyone. Top bloke👌 …
5/5
GoogleTom has been the agent handling my house purchase. He has been proactive, approachable and nothing was too much trouble throughout what has been a ridiculously long process with plenty of bumps along the way. He works for himself (as do I), and he has shown a clear incentive and accountability to get this sale / purchase completed, which is not something I have seen from any of the agents working for the bigger companies. My sellers did very well to choose Tom for their sale- many would have gone mad or given up if it had been handled by a bigger company. I would fully recommend Tom if you’re looking to sell.
5/5
GoogleJane McQueen was amazing, caring and compassionate to our needs during this anxiety provoking journey of selling our property. Jane’s negotiation skills were second to none and this is clearly evident that she has many years of experience selling property Jane was so professional and always available to talk to and the service was personable and only had to deal with Jane not like the big agencies were you just feel like you get passed around the office to you eventually speak to someone and then you feel your being a nuisance TAUK is most definitely the way forward in selling property and would recommend to anyone of my family and friends Jane McQueen
5/5
GoogleJane is absolutely amazing! We found our dream home out of the blue & we weren’t thinking about moving up until the point. Jane came round within a day, got beautiful pictures, got it on social media within less than 24 hours & on all the platforms including Rightmove within 24 hours! Thanks for Jane our house sold within 24 hours with my tole offers! The house we were buying didn’t want a chain so even with higher offers she supported up in choosing an offer than suited us from a first time buyer! She was there throughout the process, chasing solicitors, mortgages, asking all the questions we needed to ask. Honestly I cannot fault her! She was there from day one til we got the keys! Delivering a beautiful new home basket for us on our moving in day! If we ever move again we would be on the phone to Jane! Thank you again for securing our perfect dream family home! The Sullivans xx
5/5
GoogleWorking with Zoe Jones was a pleasure. Her professionalism, knowledge and dedication made the process of selling my flat a smooth experience. She went above and beyond to ensure the process was as stress-free as possible. I highly recommend Zoe to anyone looking go to buy or sell. Thank you for all your hard work!
5/5
GoogleJust sold my in England now living Scotland, thank you Jane McQueen , for staying calm , while I was losing it .🌟 …
1/5
GoogleIf I could leave 0 stars I would. Tried to arrange viewing a property for over 2 weeks, local agent not interested in replying to emails/ texts. Phone head office to complain and still no resolution, shambles of a company. Steer clear
5/5
GoogleA massive thank you to Tony for his help and support with our latest house purchase. His knowledge of the property as well as his great communication gave us everything we needed to make an informed purchase on the property. He has been readily available throughout the whole process and went out of his way to ensure that multiple family members were able to attend a second viewing at late notice. Thank you for all your help Tony
5/5
GoogleTony was a delight to work with from Day One. He listened to us and supported us right through the sale. His local knowledge and connections are unmatched compared to the other agents we encountered in the area, and his tenacity and hard work even continued past the sale when we needed some work done. We would highly recommend The Agency UK - Tony Wood
5/5
GoogleRating only, no written review.
5/5
GoogleFrom the moment we first met Jane McQueen, we knew that she would be the right person to sell our home……and she was. Jane has excelled in every aspect of the sale, from the initial marketing to helping push the sale over the line with very difficult buyers solicitors. Friendly, approachable & always available. I wouldn’t hesitate to recommend The Agency and especially Jane to anyone looking to market their home. Thank you Jane!!
5/5
GoogleI bought a property with the Agency UK and I only have words of gratitude. The representative Zoe Jones was very kind, professional and she was always there when needed. We made several visits to the property, she was helping from the beginning and being the intermediary of the operation. I am delighted with her work and her professionalism. Thank you very much Zoe Jones.
5/5
GoogleZoe is very polite, professional & thorough. I would recommend her as an agent, as solely dealing with her via email, txt or phone with flexibility to your needs makes the process that much easier. No secretaries or out of office, Zoe is very proactive and knowledgeable to assist both yourself, buyer & solicitors.
5/5
GooglePhillip Marques has been quick to respond and incredibly helpful when it has mattered most.
Hi Radhika, thanks for the fab 5* and great review for Phillip. We wish you all the best - Claire
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Preston Baker has 729 reviews across its four offices, rated 4.6 out of 5 overall: 723 on Google, 6 on View Agents.
York has the most, with 491 reviews rated 4.5 out of 5, followed by Moortown - Leeds with 122.
The four Preston Baker offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "I used this agency to sell my parents house. They turned up on time to view the property and from the beginning were attentive and professional. I had a total ..."
