Trusted Agent profile · North Yorkshire, West Yorkshire and South Yorkshire
Verified
★★★★★
729 reviews across 4 offices and 2 platforms
Preston Baker has four offices, in York, Moortown - Leeds, Selby and Sheffield (North Yorkshire, West Yorkshire and South Yorkshire). Together they have 729 reviews on two platforms, rated 4.6 out of 5 overall.
723
Reviews on Google
All 4 offices
6
Reviews on View Agents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used this agency to sell my parents house. They turned up on time to view the property and from the beginning were attentive and professional. I had a total ...Read all 3 from sellers
I'd like to thank Charlotte and the team at Preston Baker Sheffield! Absolutely fabulous job and team with professional throughout. We had the keys with 3 ...Read all 2 from buyers
Preston Baker's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSarah is professional, personable and organised. SA have helped enormously with our portfolio.
Dear Sam Johnson We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI would like to say a huge thank you to Mela Steadman, my property manager over several years. Mela’s professionalism, efficiency and communication skills are excellent and really appreciated. Mela always answers and deals with any issues promptly so I feel reassured my property is being properly managed. Once again, thank you, Mela!
Dear Claire, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMichelle Masiglat-Cook and Danielle French were very helpful , friendly and kind. They both assisted me quickly and efficiently with a viewing of a house that met my criteria. Definitely keeping in contact with them, thank you!
Hi, Christina Kanellopoulou! Thanks for the great review! All the best, Customer Relations Team
5/5
GoogleHighly recommended, very informative and helpful!
Hi there, thanks for the 5* review. Wishing you all the best - Customer Engagement
5/5
GoogleHenry was incredibly helpful during our recent flat search, always easy to reach, quick to respond, and proactive in getting viewings booked in. He did everything he could to help us secure a property we liked, even in a competitive and fast-moving market. Although we ended up accepting an offer through another agency, we really appreciated his effort and professionalism, and we’ll definitely be reaching out to him again next time we’re looking.
Dear Alek Ziolkowski, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleHenry was an absolute pleasure to work with. He was extremely helpful throughout the entire process of renting a flat. He was quick to respond to our questions and made the whole experience simple and stress-free. I highly recommend him!
Dear Tom We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe recently purchased a property through Preston Baker. Angela Williams showed us around the property and kept in touch with us every step of the way, nothing was too much trouble. Kind helpful professional lady would strongly recommend. Just wish our selling agent was as helpful.
Hi David, Thank you for the lovely review! We're so pleased to hear that Angela made your buying experience such a smooth and positive one. Wishing you all the best in your new home, and thank you again for the recommendation! Warm regards, The Preston Baker Team
5/5
GoogleVery supportive and professional. Special shout out to Morgan who made the whole tenancy project very straightforward
Hi Shannon, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Engagement
5/5
GoogleTysharn is a great property manager - very responsive and helpful!
Hi Adam, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. Kind regards, Customer Engagement
5/5
GoogleAngela is a true professional estate agent,she is beside you throughout the whole process , always keeping you updated with the progress of your sale, nothing was to much trouble for her, she’s also a lovely person.would recommend her to everybody.
Thank you so much Kim for your kind words about Angela! She truly is a dedicated professional who takes pride in supporting her clients every step of the way. We’re delighted to hear that you felt well looked after and kept informed throughout your sale. Your recommendation means a lot, we’ll be sure to pass this lovely feedback on to Angela!
1/5
GoogleI had a very disappointing experience with Sterling Ackroyd during my tenancy. The management was consistently poor, with slow responses and a lack of communication on important matters. Despite multiple follow-ups, problems were often ignored or only addressed after significant delays. Additionally, the agency seemed more focused on collecting rent than actually supporting tenants. Despite always paying on time, the moving out process was equally frustrating (and continues to be stressful c1 month post end of tenancy) with unfair charges. To this date my deposit is yet to be returned as the landlord (with advice from the agency) has sought to deduct unfair charges, despite no maintenance being required during the duration of the 2 year tenancy and the property being vacated in a pristine condition. I would not recommend renting through Sterling if you expect reliable property management and good customer service. Nor will I be using them as an agency to list or rent future properties I own giving the unfair treatment I have experienced as a tenant. I have already filed a complaint with their complaints team. In addition to my original complaint, I filed a follow on complaint to the email address provided below on 24th of December and have not received a response or acknowledgement of receipt.
Dear Beeta, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
1/5
GoogleUnprofessional and disrespectful, do not recommend, stay away.
Dear Dominik Toth, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleGreat and bespoke service received by Fleur, she supported and accommodated each and every one of my requests very professionally. I’m very happy with the service and would totally recommend
Hi Luigi, thank you for the great review for Fleur who will be thrilled to read this. We are so happy to hear of your great experience and we wish you all the best - Claire
5/5
GoogleThe best real estate agency I have found in London so far, especially Mr. Claudiu, provided me with an extremely professional rental service experience. He is the best rental consultant.
Hi Yangyang, thank you for taking the time to leave feedback. Claudiu will be thrilled to read your kind words and we wish you all the very best - Claire
5/5
GoogleI would like to express my deepest gratitude to Mr. Claudiu for his exceptional assistance in helping my friend and me secure our new accommodation. His professionalism and attention to detail were evident throughout the entire process. He consistently put our needs first and made sure everything was taken care of. We are truly thankful for his dedicated support!
Hi there, Thank you for your 5* feedback. Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
GoogleSmooth renting experience and everyone from renting manager to move-in managers are very professional. Special thanks to Claudiu who helped me find the property and Latisha (move-in manager)!
Hi Shirley, thanks for your kind words - We wish you all the best. Claire-Customer Engagement
5/5
GoogleI recently had the pleasure of working with Claudiu while viewing an apartment, and he exceeded my expectations. Claudiu was punctual, friendly, and extremely knowledgeable about the property. He gave us a fantastic tour of the apartment, highlighting all its best features and answering our questions with ease. He was also impartial - he didn't try to push us into making a decision, but rather let us form our own opinions while looking genuinely invested in finding the right fit for us. Overall, I'm so grateful to have had Claudiu by our side during this process. A true reliable and trustworthy agent!
Dear Silvestre, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleClaudiu was great and super helpful! Got the whole process moving super fast and I appreciated the help!
Dear Nargis, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had the pleasure of working with Jordan Fish and Fleur to find my new flat, and I couldn’t be happier with the experience. From the first viewing, it was clear that Jordan Fish and Fleur were highly knowledgeable about the local market and really took the time to understand my preferences and requirements. Throughout the process, they were incredibly patient, responsive, and always willing to go the extra mile to help. They provided a range of options that fit my criteria and made sure to schedule viewings at convenient times. When I had questions or concerns Jordan Fish and Fleur were quick to provide thorough and honest answers, which gave me great peace of mind. Thanks to their expertise and attention to detail, I was able to find the perfect flat that met all my needs. I highly recommend Jordan Fish and Fleur to anyone looking for a dedicated, professional, and reliable estate agent who genuinely cares about their clients.
Dear Oyinka, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleWe had a great experience with Claudiu while viewing the apartment. He is very responsive to our queries and messages. He was also punctual when we view the apartment and was able to arranged the viewing after office hours as this is the only time that worked for us. Very knowledgeable of the property and was able to give us the pros and cons. His professionalism goes above and beyond.
Dear Gaile, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleClaudiu was an absolute pleasure to work with during my recent apartment search. He was incredibly patient and understanding throughout the entire process. More importantly, he was easy to reach, great with follow-up and was open to questions. I felt supported and informed every step of the way. It goes without saying, that I highly recommend Claudiu to anyone searching for their new home in London. His expertise, combined with his friendly demeanour, makes him an outstanding person to work with.
Hi Charmaine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Claudiu will be so happy to read your kind words! Many thanks, Customer Engagement
5/5
GoogleThank you Claudiu for supporting us
Hi Jonke, thanks for the 5* - Customer Engagement
5/5
GoogleI rented a flat through this agency and was extremely satisfied with the entire process. Especially, our agent Jordan was incredibly helpful in every aspect.”
Hi Seoyeon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a wonderful experience with Claudiu, he has been the most responsive and most helpful agent around, giving us amazing trustful advice to help us secure our dream flat in a very competitive london renting market. 100% recommend
Hi Ariane, thanks for the 5* and great feedback for Claudiu. We wish you all the best - Customer Engagement.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Preston Baker has 729 reviews across its four offices, rated 4.6 out of 5 overall: 723 on Google, 6 on View Agents.
York has the most, with 491 reviews rated 4.5 out of 5, followed by Moortown - Leeds with 122.
The four Preston Baker offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "I used this agency to sell my parents house. They turned up on time to view the property and from the beginning were attentive and professional. I had a total ..."
