Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAgent Henry helped me throughout the process and came across as a genuine gentleman who enjoys his work. He was proactive and fair, since I was one of the first to enquire about one of the properties, he arranged a viewing for the next day. Good service overall.
Ekin · 7 September 2025 · Preston Baker York
Agent replied · 7 June 2026
Dear Ekin,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHenry was fantastic to deal with! Friendly, efficient, and professional. He arranged a property viewing for us on a Friday afternoon, and thanks to his service we secured it straight away and had it taken off the market the same day. Viewed one flat in London and had it sorted. Great service all round
Max · 7 September 2025 · Preston Baker York
Agent replied · 7 June 2026
Dear Max,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAndy Allen - EXCELLENT
My husband and I would like to say “thank you, thank you, thank you” to Andy. We want to praise and acknowledge all his good works, he went over and above his responsibilities as an agent and he deserves recognition for that. We would give more than 5 stars if we could.
אלישבע-עטרה · 31 August 2025 · Preston Baker York
★★★★★ 5/5
GoogleEstelle has published two of my books. She holds your hand from the beginning and takes you through the whole process. Her editing skills are second to none but it is more than that. Estelle pours love into each and every book that TAUK produces. He team around her are incredibly skilled and if you choose to use TAUK you know you are in good hands. I can't recommend her enough.
Andrea · 31 August 2025 · Preston Baker York
★★★★★ 5/5
GoogleRight from the start you can see that Tony is going to be good with prospective buyers. He is an experienced agent who is personable, enthusiastic, and has a real interest in the property.
He is the one who lists the property, oversees the photography and conducts the viewings, and he does all of this exceptionally well.
What you see is what you get, and what you get is a hard working and reliable agent that gives you the confidence that the marketing of your property is in good hands.
The big difference between Tony and most other agents (and we have dealt with quite a few over the years) is that he doesn’t just list the property, he sells it, and to round it all off, he is a nice guy to do business with.
Les · 31 August 2025 · Preston Baker York
★★★★★ 1/5
GoogleDon't touch with a barge pole. Not to be trusted. I have just pulled out of a bungalow purchase for my daughter due to the refusal of the sellers to fix a significant number of electrical faults (some dangerous) highlighted in the EICR together with other hidden issues discovered in the Survey. The Ta agent had no qualms remarketing the property the very next day at the same price in the hope of course that another purchaser would be dumb enough to buy without pursuing a Survey or EICR and the Sellers would misdeclare the electrical issues to their solicitors.
Brian · 31 August 2025 · Preston Baker York
Agent replied · 31 August 2026
Hi Brian,
I can’t seem to find a purchase under your name, but if this was under your daughter’s name, I’m happy to look into it. Please email us at enquiries@theagencyuk.com with the buyer’s details and the property address so we can review the situation properly.
That said, just to clarify, as estate agents, we act for the seller, and while it would be great if every seller agreed to carry out requested works, they are under no obligation to do so. I completely understand why this was frustrating for you, but it’s not something we, as agents, can control. In fact, we actively encourage transparency, and any serious buyer is always advised to do their own due diligence, just as you did.
It seems the real frustration here lies with the seller’s decision, rather than our role in the process. Given that, we feel a 1-star review is unfair, but we appreciate your feedback nonetheless.
Best,
Steph
TAUK
★★★★★ 5/5
GoogleDallas and Jayne are incredible!!!
They are so knowledgeable and were just so kind and lovely throughout the process. They kept us well-informed and were so supportive when things were getting challenging - through no fault of their own of course. I honestly couldn't recommend them more. Genuine lovely people who are great at their job. Thanks guys!!!!
Lily · 31 August 2025 · Preston Baker York
★★★★★ 1/5
GoogleIgnorant, not responding to your calls and emails
Ram · 31 August 2025 · Preston Baker York
★★★★★ 5/5
GoogleWe sold our house through Tony, he provided a very personable service with good communication throughout the process. Will recommended to others looking to sell.
Richard · 31 August 2025 · Preston Baker York
★★★★★ 5/5
GoogleJames and Jayne have been excellent throughout the 4 months it has taken for my property purchase to finally complete. It’s had its challenges and there have been some changes to the agreement, however, they have both always been …
Jo · 26 August 2025 · Preston Baker York
Agent replied · 26 August 2026
What lovely feedback, thanks. Hope you've settled in well at your new home! James
★★★★★ 5/5
Google100% reccomend Crew. I have just sold my second property using Crew, from the valuation with Keith, to the communication from James, Jayne and Karen in the office we finally got there after over 5 months! Noone else I would use for selling my property and much prefer dealing with a family run business who knows the area.
Paige · 26 August 2025 · Preston Baker York
Agent replied · 26 August 2026
Always a pleasure Paige! Wishing you well with your new home. James
★★★★★ 5/5
GoogleWe would highly recommend crew partnership estate agents in Burton they were very friendly and knowledgeable. Great with communication from start to finish, we had many a conversation with James in the office who took time to listen to our …
Jo · 26 August 2025 · Preston Baker York
Agent replied · 26 August 2026
Thanks Jo. Your feedback is much appreciated. Hoping you and the family have settled in well! James
★★★★★ 5/5
GoogleWonderful from start to finish. You won't speak to friendlier or more helpful staff. Even with a tight completion deadline nothing was too much trouble.
Jody · 26 August 2025 · Preston Baker York
Agent replied · 26 August 2026
So chuffed to get it past the post for your lovely family. Wishing you well in your new home! James
★★★★★ 5/5
GoogleHighly recommend.
Very helpful and supportive throughout the sale process.
Julia · 26 August 2025 · Preston Baker York
Agent replied · 26 August 2026
Thanks Julia. Always a pleasure and will no doubt speak to you again soon. James
★★★★★ 5/5
GoogleCalled to ask for a market valuation and arranged a meet up with Anna. She arrived brilliantly prepared with full history of all local and similar house sales so we could come to a fairly accurate valuation Very professional and courteous .Just waiting for some probate to happen then will definately use PB Selby for our sale
Rob · 13 August 2025 · Preston Baker Selby
Agent replied · 13 April 2026
Hi Rob,
Thank you for the great review! We're so pleased to hear that Anna made such a positive impression .
We really appreciate you considering Preston Baker Selby for your sale, and we’ll be ready to help as soon as you're ready to move forward.
All the best,
The Preston Baker Team
★★★★★ 5/5
GoogleAnna and Zoe have been fantastic from start to finish, I couldn’t recommend them enough!
Anna was constantly getting buyers through our door, eventually, we got an offer over asking which was just fantastic and the best position for us possible!
Zoe was incredible at chasing the solicitors down within our chain, we sold our property in May and completed at the start of July - it took us 9 weeks from sale agreed to completion!
This was our first time selling a property and purchasing onwards, they made us feel so comfortable and held our hand through the entire process.
Thank you Anna and Zoe, you truly are one of a kind!!!
Georgia · 13 August 2025 · Preston Baker Selby
Agent replied · 13 April 2026
Hi Georgia,
Thank you so much for your amazing review! We’re delighted to hear how well Anna and Zoe supported you, from getting that brilliant offer over asking, to pushing things through smoothly with the solicitors.
It means a lot to know that they helped make the process feel comfortable and clear for you. We’ll be sure to pass on your lovely words.
Wishing you all the best in your new home,
The Preston Baker Team
★★★★★ 5/5
GoogleI'm very grateful to Zoe for all her support on the sale of my home. From the launch day viewings right until the completion day, she was fabulous. Zoe was professional and super proactive throughout the entire process (chasing solicitors, answering queries from the buyer etc) to ensure it was as stress-free and seamless as possible. She is a credit to PB, and I wouldn't hestitate to recommend her, or use her again in the future.
Olivia · 9 August 2025 · Preston Baker Selby
Agent replied · 13 April 2026
Hi Olivia,
Thank you so much for your lovely review! We’re thrilled to hear that Zoe made the whole process feel as smooth and stress-free as possible
We’ll be sure to pass on your kind words to Zoe, she’ll be delighted.
All the best,
The Preston Baker Team
★★★★★ 5/5
GoogleAlthough, I didn’t sign a property, Henry was absolutely incredible throughout the whole process. He was completely transparent and enthusiastic during the viewings and went above and beyond with his follow ups.
Ninad · 7 August 2025 · Preston Baker York
Agent replied · 7 June 2026
Hi Ninad,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHenry was very helpful and the viewing went great and smooth
Anna · 7 August 2025 · Preston Baker York
Agent replied · 7 June 2026
Dear Anna,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service.
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a good viewing experience. Henry did really well with describing the surrounding area and amenities
Oleksandr · 7 August 2025 · Preston Baker York
Agent replied · 7 June 2026
Hi Oleksandr,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a great experience working with Henry Ridley while searching for a rental property. He was professional, friendly, and incredibly helpful throughout the entire process. Henry took the time to understand what I was looking for and showed me places that really fit my needs. He was knowledgeable about the area, answered all my questions clearly, and made the viewing process smooth and stress-free. I truly appreciated his prompt communication and honest approach. I would highly recommend Henry to anyone looking for a reliable and trustworthy agent!
Kunal · 7 August 2025 · Preston Baker York
Agent replied · 7 June 2026
Hi Kunal, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleHad a great experience with Claudiu as our letting agent! He was super friendly, gave us a really good tour of the house, and supported us all the way until we got the keys from the landlord. He was very responsive and quick to help, even taking time out on his non-working day when we had an unavoidable issue during the move. We’re super happy with the house and really appreciate how well Claudiu took care of us! :)
Ruthuparan · 7 August 2025 · Preston Baker York
Agent replied · 7 June 2026
Dear Ruthuparan Prasad
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleSlightly delayed review, but still very deserved! Henry was genuinely one of the most professional and grounded agents I’ve encountered. Clear communication, zero pressure, and just the right amount of calm to balance out the usual chaos of house-hunting.
Even though I didn’t get the flat in the end, I left the process grateful, and honestly a little impressed. Would happily recommend him to anyone looking for a great agent… or just someone who makes stressful things feel oddly manageable.
(And hey, if we cross paths again, wouldn’t mind at all. 😊)
Pippo · 7 August 2025 · Preston Baker York
Agent replied · 7 June 2026
Dear Pippo Lasmarias
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleOne of the worse managing agents I have had in 10 years. They don't reply emails. At least 2 - 3 weeks to response. Also, the choice of tenants they bring in are appaling.
They don't care about quality of tenants.
Appaling.
X · 7 August 2025 · Preston Baker York
Agent replied · 7 June 2026
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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