5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Dear Paddy Hay! Thanks for the amazing review and star rating! All the best, Customer Care Team
Trusted Agent profile
Portico reviews in London
★★★★★
1,509 reviews across 5 offices and 1 platform
Portico has five offices, all in London. Together they have 1,509 reviews on 1 platform, rated 4.4 out of 5 overall.
1,509
Reviews on Google
All 5 offices
Our offices
Portico's five offices, most reviewed first. Each has its own page.
- Portico London (26 Museum Street)26 Museum Street, WC1A 1JU380 reviews · 380 on Google (4.5)2 in the last 90 days
- Portico London (3 Parkway)3 Parkway, NW1 7PG329 reviews · 329 on Google (4.4)4 in the last 90 days
- Portico London (102 Highbury Park)102 Highbury Park, N5 2XE294 reviews · 294 on Google (4.5)7 in the last 90 days
- Portico London (1 Theberton Street)1 Theberton Street, N1 0QY265 reviews · 265 on Google (4.2)3 in the last 90 days
- Portico London (129 Northcote Road)129 Northcote Road, SW11 6PS243 reviews · 243 on Google (4.2)13 in the last 90 days
Latest reviews from every Portico office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe recently rented a property through Portico and we happy about it. Thank you Heidi for helping us with all the process
Agent replied · 30 July 2023
Dear Vianca Mayuri Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful and supportive during the onboarding process to rent. Also very quick on answering any questions about the property to rent. Heidi has been amazing! Thanks for all your help!
Agent replied · 30 July 2023
Dear Felipe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDealt with Heidi who was fantastic from start to finish when renting the property. Everything on time and dealt with in a timely and professional manner. When we decide to move on, Heidi will be our first port of call.
Agent replied · 30 July 2023
Dear Peter Craig Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMassive thanks to Heidi and team at Portico Battersea for their help on our flat search. Heidi went above and beyond to answer all our questions and ensure we successfully secured our new home!
Agent replied · 30 July 2023
Dear Anneliese Roberts Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe’ve had such a smooth move in process despite how busy the rental market is at the moment. Heidi is super efficient and couldn’t have been more helpful throughout. So grateful to Heidi, Alex and the rest of the team at Portico Battersea for helping us into our new flat.
Agent replied · 30 July 2023
Dear Hattie Summers Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt's almost two years that we are renting a flat with Portico and despite we had some issues we know that we have the best person ever looking after us there: Jess. She has been the person the showed us the flat and after all this time she is still helping us with every single request. Nothing is too much and, even if something it takes time, she always try to find the best solution for us. Jess is our angel in Portico!
Agent replied · 30 July 2023
Dear Lorenzo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery grateful to Heidi and the team at Portico Battersea in their work to help end our painful search for a flat. Heidi went above and beyond to make sure we were happy with the property and was on hand for any questions including visiting the flat before tenancy even started. Couldn't recommend Heidi and the Portico team more - thank you very much for the help!
Agent replied · 30 July 2023
Dear Matthew Wilson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy partner and I had a really great experience with Portico who provided us with an amazing service, despite some difficulties we faced during the process! We would like to thank Heidi for the hard work and support. Heidi went above and beyond to help us secure our new home and we could not have done it on our own! Thank you once again to the whole team. Would definitely recommend.
Agent replied · 30 July 2023
Dear Rebecca King Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you to Salma for answering all my questions during our visit to Camden; she was incredibly professional. I would 100% recommend her to my friends, students, and colleagues.
Agent replied · 30 December 2023
Dear Audrey Lassabe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing customer service from Salma, absolutely couldn’t have done more to be supportive and helpful! :)
Agent replied · 30 December 2023
Dear Rowan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a great experience with Portico Camden recently. Maggie quickly replied to my enquiry on Rightmove and arranged viewing for the property I was interested in. During the viewing she showed me the property, providing necessary information and help, but giving me the time for privacy. When she learned my needs she suggested a couple more flats that I may be interested in if I have time. So I viewed 3 flats in one go that helps me to save time. Maggie was also very supportive to arranging one more viewing for my family, aligning with very strict timing restrictions of my family members. Thank you Maggie for the great customer service!
Agent replied · 30 December 2023
Dear Anna Katanova Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMagdi (Magdolna Jakab) in sales was excellent. I am an overseas buyer and she was proactive and patient and sent me detailed videos, arranged video viewings, advised me of new properties that met my criteria and generally went above and beyond without being pushy. I can’t thank her enough. I have dealt with over 10 Agents in our quest to buy a property in London and Magdi was the best by far. Thank you Magdi.
Agent replied · 26 August 2023
Dear Tanuja Paramasivam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleThe letting process was great. But stay far far away if they’re managing your property. For the second time in 6 months I have emergency boiler issues that they’ve taken more than 48 hours to deal with. There is no direct way to contact your agent. They refuse to respond to emails. Nothing was fixed or properly cleaned in the flat before I moved in and while they’ve inspected the flat again, no one can be bothered to fix anything.
Agent replied · 26 August 2023
Dear Kathryn Hollis, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThroughout my property research, Meera at the Portico team supported me. Her level of professional attitude and sincere interest in helping me as a potential buyer was beyond any other agent I have ever experienced n London market. I would definitely work with Meera in a heart beat again. In a market, in which most of the agencies do not seem to care much about the interests of the buyers, I would definitely say Meera's service was incredibly positive and encouraging. I definitely recommend her and Portico. Thank you so much again!
Agent replied · 26 August 2023
Dear Inanc Inan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMassive thanks for Maggie who helped us to found our dream home . Highly recommend Portico for everyone😀 …
Agent replied · 29 July 2023
Dear Raffai Agnes Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMeera is an excellent estate agent. She's meticulous and has great attention to detail. This ended up being a complex sale but was eased by Meera's hard work and drive. Thank you.
Agent replied · 29 July 2023
Dear Jayne Pike Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy husband and I had a great experience working with Meera at the Camden office. She found us a buyer quickly and kept us well informed throughout the process. We would definitely recommend her and Portico to others wanting to sell in the area. Thank you! Gemma and Jack
Agent replied · 29 July 2023
Dear Gemma Brocklebank Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSalman has done an excellent job at finding me and my partner our new home. They were extremely helpful when we had questions about the property and guided us expertly through the renting process. Would strongly recommend this company. Thanks Salman!
Agent replied · 29 July 2023
Hi Archie, thanks for the great review! We're super pleased that you were happy with Salman's service and hope you are settling well in your new home! Adam and the Camden Team
5/5
GoogleI had great experience with Portico Camden recently. Maggie answered my phone when I wanted to make an enquiry about available properties within my budget. She not only showed me a flat but also arranged a call with a mortgage broker who addressed to my concerns about getting a mortgage. Maggie was very welcoming, supportive and possesses great knowlegde about the area. I will definitely contact her in the future when I have enough deposit to invest in a flat. Thank you Portico for a great customer service.
Agent replied · 29 July 2023
Dear Bozokunitedkingdom Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFrancesca was so lovely and a great help when me and my husband were searching for a property - highly recommended 😄 …
Agent replied · 21 March 2024
Dear Preksha Patel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAbsolutely despicable behaviour from this letting agent company. After two years of residency, leaving the flat in a much better condition than we were expected to tolerate, they took advantage of our deposit exceeding the value of £1000. I witnessed them instruct the repair man to cover up a rotting bath frame, which was causing maggots to infest our bathroom. Moreover, the unreasonable deductions from our deposit were not even acted on. Charged included replacing the electronic door bell system, which was fully functioning, and the responsibility of the landlords. Moreover, they refused to provide receipts for the services totalling the deposit deduction fee, which is illegal. I had neighbours who lived in the flat before and warned me that Portico had attempted to keep the entire of their deposit, and that it was only through support from Citizens Advice, that they were able to be refunded. As a person living with a mental disability, I wasn't as resilient in defending myself against an agency, and after disclosing this information to them, they proceeded to take advantage of my vulnerability, all during the cost of living crisis. In less you have money to loose, and are desperate enough to support and cold and inhumane company, DO NOT RENT FROM PORTICO!
Agent replied · 21 March 2024
Dear Onlypositivethinking, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleRecently had an inquiry about a property close to King's Cross and called Portico to inquire. Maggie who I spoke with was incredibly kind and helpful and a total breath of fresh air from the typical realtor pushy-ness that I have experienced over the years living in London. Will definitely be using Portico for my North London searches from now on! Great website too, highly recommend!
Agent replied · 30 December 2023
Dear Lindsay Wotherspoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery good agency, super professional! My contact was Tom Newman who accompanied me and facilitated all the procedures. It’s even more appreciable that it’s frankly a hassle when you come from France! After a succession of stressful visits and sometimes a little oppressive agents, it was really cool to come across such a human agency. I recommend!
Agent replied · 19 June 2024
Dear Mathilde Tahar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Portico
Which Portico office has the most reviews?
London (26 Museum Street) has the most, with 380 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 329.
Where are the Portico offices?
The five Portico offices, by town:
- London (1 Theberton Street): 1 Theberton Street, London, N1 0QY
- London (102 Highbury Park): 102 Highbury Park, London, N5 2XE
- London (129 Northcote Road): 129 Northcote Road, London, SW11 6PS
- London (26 Museum Street): 26 Museum Street, London, WC1A 1JU
- London (3 Parkway): 3 Parkway, London, NW1 7PG
