5/5
Excellent
Very helpful from the start till I moved into my property.
Agent replied · 11 June 2024
Thank you for the positive review Mr Edmondson, We are pleased that you are happy with the service you have received

Trusted Agent profile
★★★★★
1,807 reviews across 3 offices and 3 platforms
Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,807 reviews on three platforms, rated 3.0 out of 5 overall.
43
Reviews on Google
All 3 offices
10
Reviews on Facebook
Business-wide
1,754
Reviews on Trustpilot
All 3 offices
Places for People's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Excellent
Very helpful from the start till I moved into my property.
Thank you for the positive review Mr Edmondson, We are pleased that you are happy with the service you have received
1/5
Garden fence down for 6 months
I live next door to a home owned by places for people. The garden fence fell down 6months ago and still no one has been to erect new fencing. I have tried speaking to someone at there Bristol office but I am told that they won’t discuss the problem with me. So my garden was very secure but now is at risk of anyone walking in to my property. My neighbors of the pfp house have made complaints but it has fallen on deaf ears. Places for people are bloody disgrace!!!
Hi Simon, thank you for taking the time to provide feedback. If you email your details to the following getinvolved@placesforpeople.co.uk we will look into this for you
1/5
Trustpilot's Compliance Team reported…
Trustpilot's Compliance Team reported this review 10.27.2019 20:33 for violating Trustpilot guidelines. Theses people are writing comments places for people good comments and reporting my comments when theres was no violating that's super sad grow up
1/5
Rubbish staff
Rubbish staff only a select few are worth anything. The gym itself is actually very good and the only reason I would attend the gym. I am a frequesnt gym goer and even after managers telling staff that my membership is ok still asking me for payment.
Hi Tooey, thank you for your feedback. Please email through your membership details and which gym you are referring to and I will pass your feedback to our Places Leisure colleagues. Please email details to getinvolved@placesforpeople.co.uk
5/5
Quick reliable service staff are very…
Quick reliable service staff are very understanding and helpful
Thank you for your feedback Mrs Stevenson. I'm pleased to hear you've had a great experience. Warm regards, Emma
5/5
Excellent service
Excellent service, very informative and super helpful people. Great service from start to finish
That's great to hear Ms Wallis, I will pass your comments onto the team. Thank you for your feedback. Best wishes, Emma from the Customer Involvement Team
5/5
So far so good
So far so good. swift responses whilst understanding that some people can't access their personal phones at work.Hopefully the few issues discovered will be resolved in as professional a manner as the rest of the process has been so far.
Thank you for your feedback Andrew. I'm pleased that you are happy with the service you have received so far. Best wishes, Emma from the Customer Involvement Team
5/5
Excellent people smooth sign up and…
Excellent people smooth sign up and very helpful staff
Thanks for the feedback. It's good to hear that you are happy with the service you have received. Warm regards, Emma from the Customer Involvement Team
1/5
Don't no why people talking when places…
Don't no why people talking when places and people are bad they property's are disgusting bet u places and people are writing good comments when it's full of it sort ur property's out just convincing people to rent property's when they all in bad state wouldn't dare apply for another property from uses dirty disgusting people charm don't work with me I'll say it how it is if people do move in your gonna get a lot of problems with no doubt
5/5
nice people very help fully
Rating only, no written review.
Thank you for the feedback Mrs Franklin. Great to hear - I will let the team know. Many thanks, Emma
4/5
I'm happy with the service provider!!
Rating only, no written review.
Thank you for your comments, we are pleased that you are happy with the service you have received. Many thanks
5/5
All staff are friendly and very helpful.
Rating only, no written review.
Thank you for the feedback Mrs Caldecott. I will pass on your comments to the team. Warm wishes, Emma from the Customer Involvement team.
5/5
Nothing but kind
Nothing but kind, professional and helpful from start to finish. The staff could not do more to help us get into our new home as soon as possible.Thank you so much
Thanks for the feedback Angela. It's good to hear that you are happy with the service you have received. Warm regards, Emma from the Customer Involvement Team
5/5
Ex change property
It was so easy to use the website to apply for a property. Janet who met me at a convenient time for us both was amazing. She went to the new property twice with me before I made my decision. She was very patient & had lots of time to chat & gave lots if reassurance. I am now the proud Tennant of an appartment overlooking a beautiful canal by a lock. Ducks & geese barges to be seen. I have already met my new neighbour who seems really friendly. Couldn't be happier. Now for the move! A great big thankyou to janet Kay for all your help. Marie xx
Thanks for the feedback Mrs Mack. I will pass on your comments to Janet and we are pleased to hear that you are happy with the service you have received. Best regards
5/5
Amazing service all round
Rating only, no written review.
Thans you for your review Mrs Phillimore. I will let the team know. Best wishes, Emma from the Customer Involvement team
5/5
Amazing customer service
Rating only, no written review.
Thank you for your feedback Mr Barre - I will let the team know that you are happy.
1/5
Recently rented a property with places…
Recently rented a property with places for people and once I'd signed the tenancy and played 2 WEEKS rent I found alot of problems all over the house so I cant even move into the property until there sorted!
Hi Miss Gregory, thank you for taking the time to give your feedback. We are sorry to hear about your experience. I will pass on your comments to the team. Please be assured that we are continually striving to improve our services for customers. Your comments will help us to do this. Warm regards, Emma
1/5
When we moved into one of there flats…
When we moved into one of there flats back in 2009 they was good but over the last 10 years have gone down hill with customer service and repairs.i had a toilet repair booked in for Nov 1st then got a call yesterday telling me it's had to be moved to Nov 7th due to staff sickness!!!So how do they know that they are going to have staff off sick over a week to go?Things need to change at there Preston HQ as they keep putting rents up but doing less and less repairs and stopped doing any garden work which we pay for and also not doing a fence repair which was reported 2 years ago.
Thank you for taking the time to give your feedback Richard. Please be assured that we are continually striving to improve our services for customers. Your comments will help us to do this. Warm wishes, Emma from the Customer Involvement Team
1/5
Disgusting company
Rating only, no written review.
Thank you for your feedback Yaz. We are sorry to hear about your experience. For us to look into your case in further detail we would need your full details. Please email these to getinvolved@placesforpeople.co.uk and I will ensure your details and feedback below reaches the relevant team.
1/5
Report them to council and get there…
Report them to council and get there system and building shut down keep reporting them to council you will get help if ur in a situation with there repairs and take them to court for stress they caused and to your health safety etc cause they don't give a damn about how u feel more forward people come and tell there local housing environment health team. For making the way you live it's disgusting the people on customer service are rude I wouldn't dare get spoken to like that I'm the tenant respect us the material you use For the property's and get cowboys do to do it uses ain't professional you don't build something and let us live in a bad way just because uses want us to live like this just because you want your rent paying it's not on with me I'll show people for who you are I'll take u rats all the way for letting me live the way uses are letting me I'm sharing this advice because I feel for people it's upsetting Put trust me the local council will help you a lot if they haven't been out for repairs what a serious left you like that for 2months or so you will get it done soon as they will come out and look and inspect your property instead of places and people who don't want to do nothing would uses live like that no so don't let us live like that it's not it is on now I'll show share my story with many people disgusting people I've lived myself for many years I've never lived in a property like this I had the manger came out said draw A line under it no chance I got a scar for life my property is all damaged you must be mad I had a water leak in my ceiling and they neglected it until I had to go through another company to get there attention the system for places for people are disgusting why so many of us complaining because your doing a. Bad job using wrong materials on the property that's why people are complaining because wanted to do it cheap use cheap materials it's shocking for what I went through I suggest people don't apply for theses property's sorry to say it's the truth I don't want people suffering like the rest of us have it's ashame Put they don't care about your well being or letting you suffer from the damage if it has been more than 2 months they left you you can apply for a solicitor housing dispear and get them sued don't waste your own money it's there job people come forward don't hold back they twist your words put it in your head you can't do nothing Put definitely can be strong and believe in it because you will get the result you want so come forward and speak up
Thank you for taking the time to give your feedback. We are sorry that you feel this way. Please be assured that we are continually striving to improve our services for customers. If you would like information on customer involvement please visit www.placesforpeople.co.uk/get involved
1/5
Had a very bad ceiling from rain water…
Had a very bad ceiling from rain water I'm self employed so taking aday of cost me wages. After 5 failed appointments lots of.complaints and 2 years later they done a poor job at fixing problem. I've been with them 8 years now...
Thank you for taking the time to give your feedback Mark. Please be assured that we are continually striving to improve our services for customers. Your comments will help us to do this. Warm wishes, Emma from the Customer Involvement Team
5/5
Real commitment to positive customer service.
Spent a couple of days at PfP and had my eyes opened to the commitment of staff and managers to tenant involvement, accountability and improvements across the organisation. There may have been one or two problems in the past but I believe things are getting better and will continue to do so. Get involved.
Thank you very much for taking the time to provide your positive feedback Sandy. Warm regards, Emma
1/5
I own my property with these cowboys
I own my property with these cowboys. I tryed to get them out all last winter because my roof was leaking and creating all black damp. All they did was clean a gutter. They are disgraceful company. They lie ,they cancel jobs then lie and say it was never booked in.but I recorded the convo of me booking the job in. And still never got sorted or a apology. Other flats around me are getting new kitchens.i pay £89 a month it's a gisgrace. The ladies in the office are rude. U ask to speak to a manager they phob u off. Iv basically been harassed over years . PLACES FOR PEOPLE ARE THE WORST COMPANY iv ever know of.
Thank you for taking the time to give your feedback. We are sorry that you feel this way. Please be assured that we are continually striving to improve our services for customers and I have passed your feedback onto the relevant department. Warm wishes, Emma from the Customer Involvement Team
5/5
Can someone expain the following…
Can someone expain the following problem i am experiencing with places for people .A month ago i submitted an application for a flat , but the flat is still advertised on their website. They state they will let the applicant know within 5 working days if they have been successful,and the property removed from their site.Surely there has been many applicants for this property ,and also for another property in the same area ,which is still advertised, they can not allbe unsuitable.Last week i withdrew my application and then reapplied ,it is still been advertised .
Hi Maureen, you can find more out about our lettings process on our website https://www.placesforpeople.co.uk/homes-to-rent/find-a-home/faqs/ Warm wishes, Emma from the Customer Involvement Team
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Edinburgh (Shrubhill Walk) has the most, with 1,787 reviews rated 3.0 out of 5, followed by Stonehaven with 27.
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