Trusted Agent profile

Places for People estate agents in Edinburgh and Stonehaven

3.0

★★★★★

1,807 reviews across 3 offices and 3 platforms

Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,807 reviews on three platforms, rated 3.0 out of 5 overall.

Google logo

3.8 / 5

43

Reviews on Google

All 3 offices

Facebook logo

1.0 / 5

10

Reviews on Facebook

Business-wide

Trustpilot logo

1,754

Reviews on Trustpilot

All 3 offices

Our offices

Places for People's three offices, most reviewed first. Each has its own page.

Latest reviews from every Places for People office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Trustpilot

Prisons for people

I was going to give no stars but it wouldn't let me I have lived in a property owned by places for People for just over a year in that year we have had no proper heating or hot water we've had raw sewage pumping out of a toilet and a very vile stench that has made all our clothes smell for 3 days even with the constant complaining nothing has been done £180 phone bill just calls made to them the constant smell of weed from the other residents in the house but yeah we get sanctioned for leaving stuff in our own hallway one has to wonder if we would be better off sleeping on the streets living here where is like living back in the Stone ages hand on my heart 100-percent has to be the worst landlord I have ever experienced and I have experienced some scummy landlords in my time the fact they charge you to live in these properties is a joke it should be called prison for people as even prisoners get treated better than a places for people's tenant if you care and love your family stay away from places for People for 5 days now now we have to live in human faeces as places for people cannot get the drains fixed stay away from places for People

Matthew · 29 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi Matthew, thank you for taking the time to give your feedback. We are sorry to hear about your experience. Please be assured that we are continually striving to improve our services for customers. If you send your details through to getinvolved@placesforpeople.co.uk we will look into this for you. Warm regards, Francesca from Customer Involvement

5/5

Trustpilot

Having recently become tenants of…

Having recently become tenants of Places for People, we find that we can't praise them highly enough. The 'Over 55's' Property which we have been lucky enough to rent is exceptional, fixtures and fittings are of great quality, and maintenance is outstanding. Staff are courteous, prompt and efficient, as is workmanship, in fact nothing seems too much trouble, so very happy to recommend this marvellous H/A.

Max · 28 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi Max, thank you for your positive review. I am pleased you are happy with the quality of the property and the service from staff. Warm wishes, Francesca from Customer Involvement

5/5

Trustpilot

Very good and efficient service

Rating only, no written review.

David · 24 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Thanks for the feedback David. We are glad you are happy with our service. Kind regards Francesca from Customer Involvement

3/5

Trustpilot

The flat was left cleanish

The flat was left cleanish , but alot of shoddy workmanship and realised after a couple of days of popping in and out that I have 2 different worktops in the kitchen.

Mr · 24 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi Mr Clements, thank you for taking the time to give your feedback. Please be assured that we are continually striving to improve our services for customers. If you email your details to the following getinvolved@placesforpeople.co.uk we will look into this for you. Warm regards, Francesca Customer Involvement

5/5

Trustpilot

I've been with places f people just…

I've been with places f people just over 14mths, I've never had any problems whatsoever, very very helpful, thoughtful & most of all everything is so simple & straightforward & hassle free.

Chas · 23 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi Chas, Thank you for taking the time to write a review. We are pleased that you feel everything is simple and hassle free. If you would like to get involved further with our Customer Involvement please see https://homestorent.placesforpeople.co.uk/get-involved/ Warm wishes, Francesca from Customer Involvement

5/5

Trustpilot

Very helpful people

Very helpful people , I was not happy the first flat and they offered me a second flat which I really pleased

Mustafa · 23 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Many thanks for your positive review Mustafa , it is much appreciated. Best wishes, Francesca from Customer Involvement

5/5

Trustpilot

Excellent service

Rating only, no written review.

Mr · 22 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi Mr Robinson,Thank you for taking the time to write a review. We are pleased that you feel happy with our service. Warm wishes Francesca Customer Involvement

5/5

Trustpilot

Great service

Rating only, no written review.

Robert · 22 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Many thanks for your review Robert - much appreciated. Best wishes, Francesca from Customer Involvement

5/5

Trustpilot

Great Service

Great Service ,Good Houses

Mr · 22 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi Mr Buko, Thanks for the feedback. We are glad you are happy with our service. Francesca Customer Invovlvement

1/5

Trustpilot

Inadequate property

The viewing was conducted very unprofessionally. It was rushed and we were not given ample time to look round the property. As there was no electricity in the property we were doing the viewing in fading daylight and some areas were too dark to properly examine. As we were getting the flat through the council we had to accept it. After further inspections with adequate lighting we feel certain aspects of the flat are unacceptable and improvements should have been made before the flat was offered to us.

N/a · 21 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi, thank you for taking the time to give your feedback. We are sorry to hear about your experience. I will pass on your comments to the Lettings team. Please be assured that we are continually striving to improve our services for customers. If you send your details through to getinvolved@placesforpeople.co.uk we will look into this for you. Warm regards, Francesca Customer Involvement

1/5

Trustpilot

Joke of a company

Their support system is very poor and they pass the buck a lot never do what they say their gonna do to get result you have to chase them up even when your right under their office their all a joke

Norlene · 20 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi Norlene, thank you for taking the time to give your feedback. We are sorry to hear about your experience. Please be assured that we are continually striving to improve our services for customers. Your comments will help us to do this. Kind regards, Francesca from the Customer Involvement team

1/5

Trustpilot

World Champions of Incompetence

Absolute bunch of buffoons with no competencies whatsoever. Customer service advisors bark down the phone like rabid dogs and chat out of their rear ends when it comes to getting things done.I have the misfortune of having to ring Places for People every time I need a meter reading as it is held in a communal cupboard. Rang twice, now into third week and still no meter readings.Won't provide a key and can't be bothered to get readings themselves so what is a tenant meant to do?... and if you're looking to report a repair, remember to plan several years in advance, to give them plenty of time to pull fingers out.The company's biggest achievement is operating for so long whilst being blatantly negligent and borderline criminal.

F · 19 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi, thank you for taking the time to give your feedback. We are sorry to hear about your experience. Please be assured that we are continually striving to improve our services for customers. If you send your details through to getinvolved@placesforpeople.co.uk we will look into this for you. Warm regards, Francesca Customer Involvement

5/5

Trustpilot

Fantastic company

Fantastic company, really easy process to find a home, the properties are really nice, well maintained and very affordable. The staff are great, keep you informed of your progress and the online management tool is quick and easy to use, saves time using the phone. I’ve found my forever home. I’d give more than 5 stars if I could.

Ms · 18 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi, thank you for taking the time to write a review Ms Vosper. We are pleased that you have found your forever home and are happy with our service. If you would like to get involved with Customer Involvement further please see https://homestorent.placesforpeople.co.uk/get-involved/ Warm wishes, Francesca from Customer Involvement

2/5

Trustpilot

I have made 4 phone calls after I…

I have made 4 phone calls after I reported a fault After 12 days still nobody contacted me and I am to make yet another phone call NOT IMPRESSED AT ALL

Ms · 17 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi Ms Bradley, thank you for taking the time to provide feedback. If you email your details to the following getinvolved@placesforpeople.co.uk we will look into this for you. Kind regards Francesca from the Customer Involvement team.

3/5

Trustpilot

I went for the viewing and lettings…

I went for the viewing and lettings manager was great. However the bathroom is still not finished, water has been coming through the light fitting, the light will not switch off and the sink is not attached to the wall. The decor needs finishing off neatly and I cant shower as no rail to attach a shower curtain so water splashes everywhere

Miss · 16 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi Miss Humphrey, thank you for taking the time to give your feedback. I will pass on your comments to the Lettings team. We are sorry to hear about your experience with the bathroom. Please be assured that we are continually striving to improve our services for customers. If you send your details through to getinvolved@placesforpeople.co.uk we will look into this for you. Warm regards, Francesca Customer Involvement

5/5

Trustpilot

Great & smooth process

Great & smooth process, from getting the place to getting the keys.Am now in & decorating & I couldn’t be happier!Such a great concept.

Kirsty · 16 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 August 2024

Hi, Thank you for the positive review. I will pass on your comments to the team. Warm wishes, Francesca Customer Involvement.

5/5

Trustpilot

Great & smooth process

Great & smooth process, from getting the place to getting the keys.Am now in & decorating & I couldn’t be happier!Such a great concept.

KMT · 16 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi, Thank you for the positive review. I will pass on your comments to the team. Warm wishes, Francesca Customer Involvement.

4/5

Trustpilot

This company has fixed what ever…

This company has fixed what ever problems on the house very quick

Mr · 16 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi Mr Wilson, thank you for your positive review. I am pleased that we were able to sort any issues you had out quickly. Warm regards, Francesca from the Customer Involvement Team

5/5

Trustpilot

Great

Excellent customer service. Communication was very effective too

Miss · 16 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Many thanks for your review, Miss Kazeem - much appreciated. If you would like to get involved in Customer Involvement opportunities please see https://homestorent.placesforpeople.co.uk/get-involved/. Best wishes, Francesca from Customer Involvement

5/5

Trustpilot

Great service

Great service , very smooth service great communication. Really helpful & great care . Thank you

Kate · 15 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi Kate, Thank you for taking the time to write a review. We are pleased that you are happy with our service. Best wishes Francesca Customer Involvement

5/5

Trustpilot

Good

good service

Mr · 15 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Many thanks for your review Mr Almadani , it is much appreciated. Warm wishes, Francesca from Customer Involvement

5/5

Trustpilot

Am happy with the service what places…

Am happy with the service what places for poeple have done for me within getting me a first fool flat very good in doing all the jobs on time thanks for your support Anne

Miss · 15 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Thanks for the feedback Miss Walton. We are glad you are happy with our service. Warm regards, Francesca from the Customer Involvement team.

5/5

Trustpilot

After having such a tough time

After having such a tough time! They made me feel that I mattered, and they listened to everything I said! Troopers from start to finish! Many thanks xx

Mrs · 15 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi Mrs O'Brien, thank you for your positive review. We are sorry to hear that you've had a tough time but we are please that you were listened to and that you are happy with our service. Warm Wishes, Francesca Customer Involvement

5/5

Trustpilot

Superb

Superb. Clear instructions on necessary paperwork required & when. Very professional & easy to talk too & to get answers to questions regarding the property.

Caroline · 15 November 2019 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi , Many thanks for your review Caroline it is much appreciated. Best wishes, Francesca from Customer Involvement

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Places for People

Which Places for People office has the most reviews?

Edinburgh (Shrubhill Walk) has the most, with 1,787 reviews rated 3.0 out of 5, followed by Stonehaven with 27.

Where are the Places for People offices?

The three Places for People offices, by town:

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent