Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 5/5

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Lovely property

Lovely property, great prices, helpful staff!

Mr · 21 February 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Quality homes with professional Service

Reliable, Fair and Transparent.

Customer · 21 February 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Inhumane crooks

Inhumane crooks! I’ve been living in a p4p property for 10 years and it’s been a 10 year battle from hell in terms of repairs. This company doesn’t care! When you call up to report a repair they don’t log the right information properly. Many time I’ve waited in over 24hours for someone to come and they haven’t! I’ve told them for years I need a new gas boiler and they choose to ignore me. I have wasted many annual leaves to wait in all day for a no show! This has happened again to me today. I’ve waited in for 24hours with no hot water and nobody has showed up! They went on to say that I have to wait in for another 24hours! Which is now affecting my job. The worst part of it all is when they say they will call you back but don’t ever call back! You end up feeling helpless and distressed. How do you expect people to pay rent if you’re telling them to wait indoors for 48hours?? The watchdog and government needs to investigate P4P!

Ocean · 19 February 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I have just realised all your replies…

I have just realised all your replies are the same from your residents why is that.

Denise · 18 February 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Landlord asking for rent payment i do not owe

1. I received a text message from my landlords Places for People / Cotman Housing Association Limited saying that I had not paid my rent even though they acknowledge my account is in credit and that I do not owe anything. I am still waiting for their apology.2. Water is pouring down the outside of my flat from the overflow pipe and I am still waiting for them to fix it and refund the extra water charges that have followed.3. Have been a tenant for the past 22 years and I am looking forward to seeing some evidence from them of the investment of the time and money I have spent with them including some sort of display of empathy and understanding.

PAUL · 13 February 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Great service

Great serviceBeautiful homes, excellent service. Carol Walters has an amazing personality. She is a great people person, she is very thorough and gives all relevant information. She is very approachable. And very friendly too😊

Marilyn · 12 February 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I have repairs that i have been waiting…

I have repairs that i have been waiting 15 years to be fix keep ringing the customer repair line get a job number thay came log a report and never come back . I was burgled 8 years ago and my front door and back door was badly damaged. The front door is still the same . The repair to my back door was i peace of plywood that thay screwed the the frame a left us like that for 4 years we had no excess to the garden or fire exit out of the house i finally got it replaced after i got the fire brigade involved. I am disabled and have no hand rail to get up the stairs . Places for people took it away after thay underpinned my stairs 15 year ago i have so many more repairs thst need doing to many to list and i have been waiting years and years for them to be done . Place for people are a disgrace and treat there tenants disgusting. I would not recommend anyone to rent a property from place for people because thay will just take you money and leave you in sub standard accommodation thay left me with a badly vandalised home after there burglary and i had to pay myself for all the repairs never helped or cared. .

Sharon · 11 February 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I bought a property from Zero C and the…

I bought a property from Zero C and the whole block have endured constant problems - cowboys are sent to repair but cause further issues. To be fair I said I didn’t want the Earp brothers back round and sourced professionals to fix my problems which were paid for - thank you. However, I agreed for a representative from the company to meet me and discuss view the rain water coming through the gaps in the windows. I already paid to have one room redecorated etc - and once again the individual did not turn up on the allotted time , no phone call to say running late - this is the fourth time the person has let me down when I’ve taken leave or rearranged my working day - I’m at a lost how the company can run a business like this - an absolute shower

David · 6 February 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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What can I say about this company..

What can I say about this company... where do I start. On numerous occasions, I have logged repairs, rang them and also emailed them and just constantly getting fobbed off. A repair to outside fire stairs has been logged since May 2018 and is a matter of urgency now. They sent someone out after a few weeks to have a look at the repair only for them to request the wrong people. A second visit was made and they said we needed a structural engineer to assess and would need new stairs as they are falling apart only for them to not bother even attempting to get in contact. I can’t tell you the amount of times I have rang and emailed and have got no further forward. It’s becoming a joke and it’ll only be a matter of weeks/months until someone has an accident !! Absolute joke

Emily · 6 February 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

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I’m trying to get an email address for…

I’m trying to get an email address for housing officers but it seems impossible- I want to speak to a human being not a robot who constantly talks about paying rent.

Lisa · 24 January 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Absolutely time wasters

Absolutely time wasters! Don't bother renting with these ppl as you will never get any repairs or anything resolved. Unfortunately we rented initially with sage housing.... They were great but then they offloaded thier property management to these crooks including rent payments. We have a new build and our guttering has come away causing a waterfall every time it rains against the front house. The repair has to be reported but then gets passed back to the house developer and then.... Nothing.... Been getting passed from place to place since Oct!Also arranges visits and cancels on the day, poor communication and non exsistant tenant support.

Laura · 23 January 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Bad service

I’m truly fed up with P4P we have been in our flat for 11yrs and all the while we have dripping outside our door when it’s raining I’ve reported it many times then the gutters got blocked so there was an overflow got in touch with P4P who after two weeks sent somebody out guy came only to be told they didn’t have long enough ladders so an other wait finally some firm came out and cleaned gutters but we still have drip drip when it rain,s. Now i reported light outside my front door told they will come on the 20 th of January 20 as I'm a pensioner and scared to go out for fear of coming home to a dark area also I find it hard to fit my key in as it’s too dark so over the yrs I’m so disgusted on howp4p treat there loyalty customers

Shirley · 20 January 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Don't put yourself through it, really, dont!

Just moved out of a property I rented from places for people. At first I enjoyed living there a spent some money doing up my first ever home on my own. The my floor boards collapsed in bedroom, I was walking round 2 massive holes for 2 months. Then winter set in, I had a massive damp and mould problem that unfortunately for me with asthma wasnt a good place to be. They didn't seem that bothered, couldn't get anyone out before Christmas ( reported the problem in November) and I decided enough was enough, it wasnt suitable for me or my five year old when he came to stay. I would avoid these lot at all cost seriously because even when I asked to moved and willing to stay in another pfp property they still weren't intrested.

Matthew · 16 January 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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No hot water for 3 months

Hi, I have been without hot water for 3 months which was finally fixed last night after phone call upon phone call.The customer service is absolutely horrendous, no-one ever gets back to you even though the call centre has said they have emailed the person you need to talk to.I have had umpteen people out to look at boiler but no-one new what was wrong with it until last night. I've had no apology from anyone in the company even after leaving me all over Christmas and New year without hot water, which is illegal for a landlord to do this.Even now I am still waiting for a call from them for about the sixth time of phoning them . The problem is you can not get to talk to anyone face to face as you can not get passed the call centre and you have to believe that they have emailed the person you want to talk to. They say that someone has to respond within two days but I'm still waiting. A awful awful customer service. John Newcastle

John · 15 January 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Great service

Rating only, no written review.

Mr · 14 January 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

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I reported a fence repair 23rd march…

I reported a fence repair 23rd march 2019 I have been sent a letter saying it will not be done till june 2020, 15 monthes to do a repair is disgusting, the fence is on the floor, when I told the lady in your call centre she told me to go and pick it up, I am disabled, so I am very upset and quite annoyed.

Angela · 6 January 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Appalling service

We got a flat through the council so we had to accept it however there are multiple repair issues so we can't move in. We rented the property 3 months ago and logged all the repairs required then and they have still not been fixed. We tried emailing the company but nothing has been done. Out of 8 issues only 1 has been resolved and we had to fix one ourselves.

N/a · 6 January 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Thank you so much for everything

Thank you so much for everything, this includes response from your self re my application to a vacancy. Your advice and help. Lettings manager all staff brilliant and move went well thank you all

Kay · 4 January 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

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Mouldy bedrooms are great.

So I've been in the property 5 years in March, and I have had the pleasure of sleeping in a mould riddled bedroom that has made me asthmatic, pip have been out several times and have always come up with excuses (furniture too close to the wall, too much furniture in the bedroom, not enough ventilation in the room) I have done all of the things they told me to do, but yet still getting mould. They haven't even checked the structure of the property to see if it's something to do with the building itself. They spray something, give me a leaflet then leave after 4 minutes. The fact I'm having to sleep in my living room so I don't have 3-4 asthma attacks per night is a joke. They are coming back to my flat in January to do another mould inspection and if nothing is done I will seek legal advice and action.

Nikki · 27 December 2019 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Here in Norwich Cotman housing are part…

Here in Norwich Cotman housing are part of them just used Cotman's facebook message and reported a problem with the courtyard lights. they were brilliant first class, same with reporting problems with the door entry system also in the courtyard. The lovely lady from places for people was great, she helped me as well as someone else had reported a problem but they thought it was the intercom in there flat but nope its the courtyard doors.

Sasha · 20 December 2019 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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My experience with emma Bennett the…

My experience with emma Bennett the letting agent was first class she was efficient on time friendly and so very helpful people with places if all your staff are the same your a winner regards glynis shackleton

Mrs · 18 December 2019 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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We've recieved a fantastic service…

We've recieved a fantastic service through the Lettings department. I applied for a property through Gumtree and received an update from the lettings manager, Emma, that she was working with another interested party but gathered information from me as to what we were looking for, our circumstances and areas of interest and advised me of another property in our chosen area of Blackburn she had available. Emma booked in a viewing for us around dates that worked for us and gave us a warm welcome at the viewing. We accepted the property and Emma completed the application process with us there and then, explained everything that would happen next and 24 hours later we were back at the property to sign the documents and take the keys. Emma was very thorough and gave us great advice to get everything set up and advised us on benefits we would be eligible for to top up our income and also completed a benefit calculation for us. Everything we asked she could answer for us and it was though she had thought of everything. The whole process was so quick and straightforward, we can't thank Emma enough, she prevented us from being homeless and we're so grateful for that. Amazing experience and service and our flat is beautiful. Thank you Emma, you're an angel xx

Sun · 17 December 2019 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Can not fault the staff who helped us…

Can not fault the staff who helped us with the final process of getting us this house, they were brilliant.

Ms · 16 December 2019 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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What a genuinely caring and considerate…

What a genuinely caring and considerate bunch of professionals, who from the off, helped me daily to secure the property I applied for. With daily updates and support and assistance whenever requested. Truly amazing experience

Mr · 13 December 2019 · Places for People Edinburgh (Shrubhill Walk)