Places for People reviews in Edinburgh and Stonehaven

★★★★★ 1/5

Trustpilot

Beyond ridiculous

Just when you think this housing association can't get any worse they out do themselves. I have been waiting for them to replace or repair my front fence. They finally came today while I was at work and replaced my neighbours fence and left my broken fence as it was. My neighbour is so happy to have a new fence and I'm still sat looking at my tatty broken one. You honestly cannot make it up. My neighbour isn't even a tenant of theirs. It is beyond ridiculous. For God's sake places for people get your act together.

Michelle · 9 October 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Pathetic unhelpful staff

Absolutely awful company. Endless phone calls emails to a the community officer Miss Faye Harper , anti social resident. Who is making everyone life a misery living in an old people’s bungalow. Not vetted and given to place . The police are called constantly. But hands are tied because places for people arent doing anything about this mad women . Until it’s too late and someone is hurt . Even got the local MP involved. Just awful …… I look forward to hearing from you . As something has to be done about this mad women, who is causing so much grief to a small village

Leann · 7 October 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Absolute shambles with the repairs !!

Louise · 7 October 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

What started as repair concerns has…

What started as repair concerns has somehow developed into a very long collection of inspections, appointments, complaints, repeat visits and promises of things being sorted. The problems start at the most basic level, with communication preferences seemingly treated more as suggestions than preferences. From there, the process becomes considerably more dysfunctional. Some things have been done. Some things have apparently been done. And some things seem to have developed a remarkable ability to survive every visit. My complaint has now completed Places for People's internal complaints process and is with the Housing Ombudsman. So, for the inevitable scripted invitation to contact you about my concerns, we've already done that. Extensively. There is far too much history to put into a Trustpilot review, and frankly I don't think Trustpilot has enough server space. So I'll leave the finer details where they belong: with the Ombudsman. On the positive side, I've learned considerably more about housing repairs and complaints procedures than I ever intended to. At this rate, I'll soon be getting A grades in record keeping, customer service, complaints handling, building inspections and surveying. Every day's a school day.

Nik · 7 October 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

The worst housing association there is…

The worst housing association there is bar none, repairs? What repairs they never turn up don't even have the common decency to message or call and tell you they aren't coming. Workmen are rude, disrespectful and danmm right cowboys who have flooded my house so bad that it was pouring like a tap from my ceiling then try to deny it and put the honess on me. They can't even fix a bath panel, it was cut close to the shape of a triangle and hanging off. And many more bodged and scarper repairs by the so called cowboy workmen, absolute joke of a company. Worst company ever, don't bother complaining as they just turn it around and blame you, they take no responsibility for their work, behaviour or repairs?? Whatever they are l. House complete falling apart windows beyond belief and front doors you might as well leave open, you would know the difference in temperature. The cowboy workers I think only come to work to not work, just ..... around and have a laugh.

Tracey · 7 October 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

Trustpilot

The usual being fobbed off with excuse…

The usual being fobbed off with excuse after excuse for non repairs we have been chasing for months. Your team were looking into the issue but now they even fail to respond to emails, so no point leaving your generic reply. We (were) in a gated complex, to which the gates have been out of order for months, allowing anyone in to use our bins and park. As the site is no longer secure a reduction in rents should reflect that..

Ian · 7 October 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

AVOID NO MATTER HOW DESPERATE

They have kept a mother and 3 year old homeless for 10 weeks now since offering them a tenancy, constantly coming up with different excuses, lies and consistently neglecting their duty of care. Staff don't care about any one but themselves. Even put a complaint in which is nearly at stage 2. The council and even Citizens advice are at a loss of what to do with their next level of incompetence and neglect. I think to say a monkey could do a better job of this would be the biggest insult you could give the poor monkey. They are a bunch of absolute fools who get off on the misfortune of others. No matter how desperate you are for a home, do not bid on anything to do with places for people!!

Shannon · 30 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 3/5

Trustpilot

I am disabled and can only use a shower…

I am disabled and can only use a shower it took 2 weeks for the appointment and then they cancelled that appointment and arranged it for the next week. I am having to drive 10 miles to have a shower at my mother in laws house.

Gary · 30 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

I WILL NOT EMAIL YOU AGAIN.DONT SUPPOSE…

I WILL NOT EMAIL YOU AGAIN.DONT SUPPOSE ANY HUMAN READS THESE DISGUSTING REVIEWS!!

Julie · 29 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

This is probably one of the most…

This is probably one of the most disgusting housing associations in the uk , my experience being with in their housing was nothing but torture, mentally drained the life out of me and eventually they evicted me using their powers because of the licence you get instead of a tenency, anti social behaviour gets ignored and they do absolutely nothing to fix these issues, their staff members lie and lead people on and never accept any form of accountability for their mess up, being in places for people has ruined my mental well being in a major way! Please do not let these cowboys use your vulnerable self to gain for their multi million pound business, all they care about is £ and customers as they’d call us are left like tins on a shelf! Disgusting

Ruben · 29 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Stay clear total shambles worst company…

Stay clear total shambles worst company that's ever produced social housing decanted for 3 months work only just started well if you would call it that go through procedure go straight to obusman you will get no satisfaction from complaints procedure

Danny · 26 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Origin Housing / places for people even worse

I thought no other housing association could be worse than Origin Housing. Along comes Places for People. Ongoing dispute with Origin Housing service charge has not been handled and the complaint closed. Shambles.

Catherine · 26 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Applied for managed move in December…

Applied for managed move in December 2025. I had OT assessment done as I stay on the top floor which is a 4 storey property with no lift. I struggle with pain and discomfort daily due to fibromalgia, costochondritis and a collapsed disc in back. OT assessed that I should be allocated a property no higher then 2 storeys to allow me to move and live life more independently. As currently I can't carry shopping up as the 4 flights of stairs with the Extra weight on my body really puts me in alot of discomfort and pain by the time I get to the top. However the OT report did say that a 2 storey building might need a stair lift in far future in 30/40 years which would make me 70/80 yrs old. The housing has applied a ground floor only policy on my move which is preventing me from accessing housing within my area. They claim they can't give me a two storey as I can't walk up and down stairs and I need a stair lift installed which would cause a health and safety matter in fire as I wouldn't be able to vacate property in fire. Yet I walk up and down 4 flights of stairs six times a day in my current property. As I need to take my child to school etc etc etc. To say they won't move me to a lower suitable property claiming I can't walk up and down stairs while I walk down 4 flights everyday is the most stupid and absurd thing I've ever heard. I have attempted numerous times to get housing officer to fix this yet she won't return calls or meet with me. The last time I spoke with her was December 2025 when she came and seen me in my property to get information to write a managed move application. This has been 10 months of her not returning calls, won't see me when I come to office, won't return emails. The whole thing has been shocking, and Noone can understand why it can't be changed as this won't just affect my managed move this will also affect my chances of getting another property through bidding. I went through stage 1 and stage 2 just completed. The complaints handler did not phone go speak to me to get information. In first email it said my officer was was such and such who I never heard off and emailed back with my actual housing officers name. They said I was complaining about the OT assessment which I wasn't it was about the housing officer not following OT report and creating her own housing assessment which is not the actual truth. The complaint said my complaints do not stand as on the housing needs report and medical notes which the only medical evidence is OT report. I can't walk up and down stairs and I would need a stair lift installed and that due to my multiple health issues I'm at risk of falls therefore I can't access a two storey property. I wrote back and said that if a proper investigation was actually carried out and I was spoken to then you would see that the OT report does not say ground floor only, that I can't walk up and stairs and that if a two storey property was offered then a stair lift would need to be installed. The complaints person has only copy and pasted the housing officers report which is untrue and not accurate and claiming that the OT assessment backs it up which it doesn't. Even the OT asseror stated the housing needs to phone him as that's not what the report says. The housing has never contacted hi in regards of this. My conditions should not be used to prevent me from accessing suitable accommodation while I'm being left in unsuitable accommodation. You can't say that due to someone's health condition the property might become unsuitable for them in 20/30/40 years time therefore I'm not giving them a move that's the most stupid excuse I've ever heard and very discrimatory under housing discrimination and disability discrimination act 2010. I had spoken to lawyers I was told by the lawyers that this stupid decision is actually in 2 breaches of article 8 of the human rights act. I have my local mp now working on the case and I spoke to social work dept they are going to rewrite OT report as clearly staff cannot read OT assessments. But yet the housing officers seem to think they can make their own health care assessments when they are not medically trained or qualified and actually causing the resident more stress and distress over untrained housing staff decisions.

Sarah · 19 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

The worst landlords I've ever had the…

The worst landlords I've ever had the misfortune of dealing with, 2 years, YES 2 LONG YEARS! of waiting for these crooks to repair our shothole of a kitchen, nearly every cupboard door is broken beyond repair, doors hanging off or missing, these crooks tried 3 times to bodge the cupboards with bigger screws which lasted a few days, but the cheap crooks refuse to replace the units leaving them in a DANGEROUS condition They've fobbed us off with every excuse in the book including the excuse of having to hire more staff to deal with complaint, yet my complaint has been CLOSED and they had the nerve to ask me to leave feedback for the work they haven't done, this company should be closed down and taken over by a company that actually care about it's tenants, and don't bother asking me to contact you, I tried that 6 month ago, and you never replied you absolute bunch of lying crooks.

Joe · 17 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Well it took nearly 2 years to stop a…

Well it took nearly 2 years to stop a leak & clean my bedroom up because of damage caused, now I'm getting texts every 5 weeks asking do I need the roof repair still ? We have had no rain this summer & I've not been on the roof I'm 63 years old P4P how would I know about my roof. Also I can't get into my portal because P4P say my details don't match theirs, yet you send me texts & emails so it what way don't they match, please explain this to me.

Jayne · 14 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Escalation to Mr Johnny Banger please

Hi there can you please ask Mr Johnny Banger, Head of Customer Services at Places for People to read my message directly to him on LinkedIn. It’s regarding my father-in-laws recent experience with the complaints team, that was not only wrongly dismissed as a complaint, but the agent is now completely ignoring him. So I would like it escalated to Mr Banger to personally review. That said the number of negative reviews here is pretty alarming, but I’m hoping this represents a small minority of the overall tenant experience. I look forward to hearing from Johnny in the next few days. Thank you Update 8 Sept : Thank you for the response MG however you are directing me straight back to the team that haven’t helped nor replied to my father-in-laws last email a week ago? Please provide a Manager or Mr Bangers direct email address instead.

Debbie · 7 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Well well well !!

Well well well !!! Places for people ( dont they mean slums for people who dont give a damn ! If you want to rent a mold and damp invested property give them a call or if you want health issuses or die rent one of these all they are intrested in is the rent money they dont give a shite about anything else wonder how all the named slow killers would like all there names in CAPITAL IN THE PAPERS as they are giving people not places death sentences !!! The company needs exposing for all there wrong doings ! When they all the been exposed they all need sending to prison for putting peoples health at risk am a severe asmatic ! So none of them ever get employed again .

Maz · 5 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

A company that does not care about…

A company that does not care about their tennants,it takes months to get a confirmation for repair and then they just don't bother to show up. I have to confirm I will be at the address but neither them or their contractors give any notice or explanation why THEY have not had the common decency to attend. Been waiting 8 months to have a cracked window repaired that was caused by thermal shock, multiple no shows for scheduled appointments. I work 36 plus hours a week to pay my rent, as does my partner so time is precious to us. Each missed appointment is waste of time and wages, yet they are quick to get in touch even when it is them who made a mistake regarding our rent payments. We were told our defect period was one year but that is continually changing and being used as an obvious excuse to not get repairs done. SA-1410758 this is the latest repair reference that has been closed for the second time without being fixed for them to try and buy even more time, as if eight months is not already disgusting. Following the reply from Places for People below I followed their advice, the window has now broken and large pane of glass is sitting freely in the window ready to fall out but they do not seem this an emergency in any way and have just cancelled my appointment for the upcoming repair for the 25th September to the end of October. If this repair was fixed when it was reported in December last year it would not have reached this breaking point.

Vicki · 4 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

I think places for people are the worse…

I think places for people are the worse Housing association I have come across they can’t even do repairs properly they seem they employ cowboys workers they do quick fix problems still there issues with the building itself is ignored I had 2 surveyors in both says different things they are meant to be experts hence why I have the legal team involved now they think they can brush it off doesn’t wash with me I contacted them still no response from them disgusting really quick enough to take rent but not quick enough to sort things out it seem to me they haven’t got a clue what they are doing

Julie · 3 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Ongoing cancellation and incomplete work

Ongoing cancellation of repairs, an assumption everyone can get time off, and sent me a threatening legal letter for an appointment they cancelled. Had windows fall out, carbon dioxide issues, 2 faulty boilers. The list is huge. Put complaints in on different levels, still not completed. Housing officer doesn't reply, is being paid for zero communication. Lived here since 1998 and a good tenant. Was promised bathroom, kitchen and windows, never happened. But new tenants get a property that has all new. Treat long term tenants terribly. Has caused an incredible amount of stress in nearly 30 years.

Ann · 2 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Disappointed is an understatement

Absolutely appalled by the way we have been treated over the last 2 years in our shared ownership home. We have had to chase several times to get any answers and being made to feel like a complete idiots by the way staff have spoken to us (we still have not been contacted about yearly inspection and how we can access the repair fund - we had to pay out of pocket for repairs because it took a month for someone to even acknowledge my email). We have had landscapers coming to our front garden and pulling our plans just because they were told from Places for People they can (no contact or apology either). And to top it all we now have over £400 bill for insurance deficit just casually send to us with little to no explanation. They are unable to provide us with a copy of the policy, but we have to trust that they are charging us correctly. For this year we already had an increase in insurance costs of over 120%, I am terrified of thinking what is coming. If you have the option stay as far away as possible.

Mariya · 1 September 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Amazon key fitted 'illegally'

PfP Scotland took it upon themselves to allow an Amazon Key to be fitted to our door entry system...despite them only owning 3 out of 16 flats within the block. No consultation with other owners within the stair...2 workmen just rocked up one day and when asked what they were doing we were told 'fitting Amazon key on behalf of PfPS'. Numerous owners have contacted them demanding for it to be removed. Some people haven't even had response to their emails, and others have been told it will be removed asap. Nearly 3weeks later it is still on our door. According to Google, this is happening in other stairs, as well as ours. Angry is an understatement.

Mel · 31 August 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Been waiting since May to have my…

Been waiting since May to have my dampen mode issue looked at. One operative came round and said he could not take off the kitchen cabinets to investigate for mould issue fully. Since then two more operatives have come and just looked at for mold inside the cabinet. Still waiting for a full inspection.

Jacqueline · 31 August 2026 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Absolutely awful company

Absolutely awful company. The flat above me had a leak in bathroom, so no fault of mine. A collapsed ceiling later putting aside how safe is an asbestos ceiling, my bathroom will never be the same again. Yes they are patching it up just a botch job while I have to take time off work with no compensation for lost earnings and they won't work weekends. Flooring ruined and walls all marked needs redecorating, may give decorating vouchers. Forgot to mention flat above is private. Don't have anything to do with this company. Complaints keep getting closed housing ombudsman looks like only option. Local newspaper is next absolutely desperate for help. Mind I've been sent some links for mental health support so they cover themselves for destroying their tenants lives.

Deborah · 27 August 2026 · Places for People Edinburgh (Shrubhill Walk)