Trusted Agent profile
★★★★★
1,810 reviews across 3 offices and 3 platforms
Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,810 reviews on three platforms, rated 3.0 out of 5 overall.
44
Reviews on Google
All 3 offices
10
Reviews on Facebook
Business-wide
1,756
Reviews on Trustpilot
All 3 offices
Places for People's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAm happy with the service what places…
Am happy with the service what places for poeple have done for me within getting me a first fool flat very good in doing all the jobs on time thanks for your support Anne
Thanks for the feedback Miss Walton. We are glad you are happy with our service. Warm regards, Francesca from the Customer Involvement team.
5/5
TrustpilotAfter having such a tough time
After having such a tough time! They made me feel that I mattered, and they listened to everything I said! Troopers from start to finish! Many thanks xx
Hi Mrs O'Brien, thank you for your positive review. We are sorry to hear that you've had a tough time but we are please that you were listened to and that you are happy with our service. Warm Wishes, Francesca Customer Involvement
5/5
TrustpilotSuperb
Superb. Clear instructions on necessary paperwork required & when. Very professional & easy to talk too & to get answers to questions regarding the property.
Hi , Many thanks for your review Caroline it is much appreciated. Best wishes, Francesca from Customer Involvement
5/5
TrustpilotNice people and very honest to talk to…
Nice people and very honest to talk to and they caring and willing to help you with all you need.❤️❤️❤️
Hi Mr Baraboucann, Thank you for taking the time to write a review. We are very pleased that you feel that way and are happy with our service. Best wishes, Francesca from Customer Involvement
5/5
TrustpilotEverything done fast and efficient
Rating only, no written review.
Thanks for the feedback Mr Davies. We are glad you are happy with our service. Warm wishes Francesca from the Customer Involvement Team
5/5
TrustpilotHonestly I’m impressed
Rating only, no written review.
Hi Mr Mensah, Thank you for the positive review. Warm wishes, Francesca from Customer Involvement.
5/5
TrustpilotPolite and very friendly and efficient…
Polite and very friendly and efficient and had everything sorted
Many thanks for your review Susan - much appreciated. Warm regards, Francesca from Customer Involvement
5/5
TrustpilotPlaces for people have helped to make…
Places for people have helped to make our dreams come true ..... Thankyou again... Jill & Graham Wolstencroft
Hi Mrs Wolstencroft, thank you for your positive review. I am delighted that we were able to make your dreams come true. Best wishes, Francesca from Customer Involvement
5/5
TrustpilotVery helpful very friendly
Very helpful very friendly, Victoria was lovely, amazing person!
Many thanks for your review Rebbie - much appreciated. I will pass on your comments to the team. Best wishes, Francesca from Customer Involvement
5/5
TrustpilotExcellent service and love my new…
Excellent service and love my new house. Many thanks.
Hi Ruth, Thank you for taking the time to write a review. We are pleased that you are happy with our service and that you love your new home. If you would like to get involved in Customer Involvement opportunities please see https://homestorent.placesforpeople.co.uk/get-involved/. Warm regards, Francesca Customer Involvement
5/5
TrustpilotHad a really good experience so far…
Had a really good experience so far hopfully it will continue lauren was really polite and knew answers to questions we asked.
Hi Helen, Thank you for the positive review. I will pass on your comments to the team. Warm wishes, Francesca from the Customer Involvement team
5/5
TrustpilotAbsolutely excellent service.
Rating only, no written review.
Thanks for the feedback Mala. We are glad you are happy with our service. Warm Wishes, Francesca from the Customer Involvement team
1/5
TrustpilotJoke of a company.
This has to be the worst housing company I have ever come across.Been with them for 10 years and they seem to think it's ok to leave a family without heating and hot water as boiler has broke down and they say they can not get it fixed for just over a week.They seem to forget there are laws around having no hot water and heating that they seem to forget.There customer service is nil and they take for ever to answer phones.They are a joke of a company keep away unless you don't mind sitting at home in the cold.
Hi Richard, thank you for taking the time to give your feedback. We are sorry to hear about your experience. Please be assured that we are continually striving to improve our services for customers. If you send your details through to getinvolved@placesforpeople.co.uk we will look into this for you. Warm regards, Francesca from Customer Involvement
1/5
Trustpilotscammers
scammerskicking out people to just send them to council where it addresses still to them ......is scam and very disgustful play but hackney council mobs behave and are corrupt with places for people for years no disgust scam and racist game BE CAREFUL FROM THIS SNAKE SCHEME DEAR PEOPLE
Hi Angeliki , Thank you for taking the time to give your feedback. We are sorry that you feel this way. Please be assured that we are continually striving to improve our services for customers. Warm regards, Francesca from the Customer Involvement team.
1/5
TrustpilotI'm absolutely disgusted of this…
I'm absolutely disgusted of this housing association I've had no heating for 3 weeks no hot water disgusting attitude of customer service had to take time iof work when they said they would be out . Communication is shocking and there sub contractors have no people skills at all 😠😠
Hi Deborah, thank you for taking the time to give your feedback. We are sorry to hear about your experience. Please be assured that we are continually striving to improve our services for customers. If you send your details through to getinvolved@placesforpeople.co.uk we will look into this for you. Warm regards, Francesca from Customer Involvement
5/5
TrustpilotFantastic
I applied for a property 3 weeks ago, heard back within a couple days and arranged a viewing a took the property that day, the whole process was nice and fast. To the girl in the office organising my application and to the person that took me around the property made it very easy and professional. Would definitely recommend.
Many thanks for your review Lewis - much appreciated. Best wishes, Emma from Customer Involvement
4/5
TrustpilotEasy to apply for a home when we…
Easy to apply for a home when we enquired 2015. Had a decision and keys within a week.Really lucky to have two bedrooms in an age restricted flat and at a very reasonable rent.Majority of the staff are effective and helpful...we did have one issue but head office tookus seriously and the problem was resolved.The repair teams are all very polite and helpfuland usually go the extra mile. In this day and age with loads of negative press regardinghousing associations and dodgy landlords we feel pretty blessed to have a home withPlaces for People. I guess they could change their point of contact system...sonrtimestakes a bit of effort to track down a human being to discuss any problems.
Hi Lizzie, thank you for your positive review. I am pleased that we were able to sort any issues you had out quickly. We will take on board your feedback. If you would like to get involved further and have any other suggestions for improvement please see https://homestorent.placesforpeople.co.uk/get-involved/ Warm wishes, Emma from Customer Involvement
4/5
TrustpilotPlaces for People
I found the staff friendly & efficient but was a bit slow as was training someone! There is a lot to take in but i will get my head around it at some point. Nice bungalow i am in & once i get sorted i hope to be here a long time...........unless i win the lotto like..........haha!Hope this helps you?Andy.
Hi Andy, thanks for the feedback, it's much appreciated. I will pass your comments onto the team. Good luck with the Lotto :) Emma from Customer Involvement https://homestorent.placesforpeople.co.uk/get-involved
5/5
TrustpilotFantastic places for people helped me…
Fantastic places for people helped me so much the service is great you have a online account aswell which your in control over you can check how much you owe , chat also to adviser . if you need repair that's also on your account it's never been so easier it's really fantastic and places for people very helpful
Hi Margaret, thanks for the positive feedback. I am glad you like the online account and are happy with our service. Warm wishes, Emma from the Customer Involvement team
5/5
TrustpilotStaff is kind and friendly
Staff is kind and friendly! Explained everything in great details
Thank you for the positive review Demm. We are pleased that you are happy.
5/5
Trustpilotmoving property
The condition of the flat that I moved from was shocking, full of mould. However couldn’t fault the service from staff who helped with the moving process.
Hi Katie, thanks for the review. I am glad you are happy with the service and our staff. If you email details to getinvolved@placesforpeople.co.uk we can look into the property condition feedback for you. Warm wishes, Emma from the Customer Involvement team
5/5
TrustpilotAbsolutely amazing
Absolutely amazing so friendly and they have helped me and my two boys get a nice home
Thank you for the positive review. I will pass on your comments to the team. Warm wishes, Emma from the Customer Involvement team.
5/5
TrustpilotAbsolutely fantastic i couldn't be more…
Absolutely fantastic i couldn't be more happy. Lovely friendly staff 🙂
Thanks for the feedback Lesley. We are glad you are happy with our service.
4/5
Trustpilot21 Moston Bank Ave.
Every one who dealt with me was really professional, making me feel like I was a valued customer/prospective tenant right from start to finish of my 'journey' - to Moston Bank Ave. Many thanks for that.
Thank you for the feedback Ms Mukungurutse. I will pass on your comments to the team. Warm wishes, Emma from the Customer Involvement team.
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Edinburgh (Shrubhill Walk) has the most, with 1,789 reviews rated 3.0 out of 5, followed by Stonehaven with 28.
The three Places for People offices, by town:
