Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 1/5

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Stay away. Really. They are embarrassing.

Honestly, you are better off being homeless than renting from these incompetent fools. I wouldn't trust PFP to run a bath, let alone support you at all in their property. After years of terrible experience I decided to raise a complaint, and the person (area manager) dealing with the complaint is one of my complaints. This person is absolutely useless. In fact, in my rent breakdown, I pay this area manager a proportion of my rent for her to do absolutely nothing. No storage heaters work, I was off work with a fever due to fluctuating temperatures around my property, and after reporting this, I was just instantly dismissed. For the sake of your physical and mental wellbeing, if you would like to not be completely insane because you cannot fathom PFP's irresponsible logic, then just please avoid.

Alex · 3 November 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Places for people have been extremely…

Places for people have been extremely helpful during my offer and acceptance of one of there properties especially Loraine Smith-Moore and Carol Walters.

Joanne · 2 November 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 3/5

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I have lived in Bristol under PFP for…

I have lived in Bristol under PFP for some 16 years and before they took over from Bristol Church Housing. I used to be on the Complaints panel and sat at several meetings across the region. I am a responsible tenant (Not a customer as we are referred to!!) and have never caused any concern. We had a plot of land that used to belong to a local church that has now got 6 new properties built and owned by a different housing company. We had to have fitted Electronic gates and 5 CCT TV cameras installed because of the local "Problems"!! which have been well documented and PFP have copies as do The Police AND the Local Council. A year ago after the gates were taken down and they were eventually moved (This meant we had no gates working for 6 months!) and after so many countless and fruitless complaints that have never been addressed so far nothing has being done. Since nobody is available by phone in the Bristol Office (a company Policy Change some 3/4 years ago); Nothing and I mean NOTHING gets done and we are pretty much ignored. Panel Fencing was erected to help keep unwanted visitors OUT and when this was done we told PFP they wouldn't last 5 minutes because they were a complete shambles!! They actually were up for 10 days!! This happened OVER a year ago and we still wait for them to be repaired. There are too many other things outstanding to list here BUT it was "arranged" for the Maintenance Manager Mr Hood and by our "Housing Officer Amelia blackmore to attend on the 16th October to discuss so many problems, with a view to finally getting them ALL sorted. We still await for the arrival of this visit!! with NO communication as to why this did not take place and of course the problems remain. I believe PFP have a new CEO (a lady as far as I know) and maybe she might just read this and get back to me. YOU have my details on record. Amelia does try on our behalf BUT we know where the problems lie!! and it isn't her.

Terry · 2 November 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Sort the app out!

Rating only, no written review.

James · 30 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I recently had a conversation with the…

I recently had a conversation with the lift engineer at Bewick crt in Newcastle about his lack of pride over smashing peoples personal property as he was drilling for no other purpose than to annoy and harass as he knows I suffer with mental health as we're all the other workmen he also knows that other tenants on that floor also suffer with mental health issues. Because I confronted about his childish behavior he and his colleague decided to follow me out of the building to assault me this was witnessed by a fellow Tennant and also a support worker as I sat on the ground to make sense of it all the workmen found me and as they both walked past I heard one say there it is get him but the support worker past just in time. I also suffer with chronic emphasema and chronic copd Ive been really ill since all this hassle and I'm scared to leave my home in fear of more attacks.... This is places for people Bewick crt princess sq Newcastle we also have suspected covid 19 possibly due to workmen who travel from Leeds and other Yorkshire towns and citys which are on a lockdown and asylum seekers....

Neil · 28 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

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My experience with PFP

Honest review here, been with them a couple of years now. First place had fishtail infestation and left old floor in one room as a "gift" . Second place had old boiler that heats water up and refused to put a fence up as we had a higher ground so wasn't safe for the kids, plus there was no privacy from the next door. And not to forget the big chunk of ground missing out of the garden plot. The on going parking issues were also a nightmare and kids contantly playing around your car.Third and current place was a transfer, took 12 weeks of delays and no, to lack of communication of what was happening. Arrived at the property to find it wasn't unfurnished as promised this time we were told it was our responsibility to take the flooring off which wasn't left in good condition. Already delayed with moving into the property and now having to take off the flooring, delaying our move further. Property smelt mouldy, with wallpaper peeling from the kitchen walls due to the damp. Guttering not to good standard and water pouring over the edge. House still smells like smoke from ex tenants. Blinds falling apart and with a awful stench. Under the stairs has no ventilation causing damp. Boiler has been going on and off so had to get that also looked at.

Honestly · 27 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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UPDATED - Shambolic Maintenance

UPDATED It has taken us over 18 months to get Places for People to attend to a leaky garage roof. And it's still not resolved. So much time wasting from Places for People, getting approval to replace a condemned roof took nearly a year alone, then more months in securing a contractor to do the work, then us being informed the works will take a month, only for the works to take 2 months. And only having recently been informed the works are complete, the roof has missing parts, damage internally, and more holes than it originally had! This is an absolute disgrace and I seriously WARN anyone from using this housing association providers as they will only disappoint and cause further distress when it comes to maintenance issues. ORIGINAL REVIEWThis company is awful when it comes to maintenance and upkeep of the properties. They sub-contract the majority of the works on the super cheap and with very poor contractors. They do very poor job of the work that they do do, it is never a proper job and majority of the time you have to continue to chase them up to get the works done to a bare minimum satisfactory level. When workmen do come out, they often take some photos and measurement, tell you they will get back in contact and then you hear nothing for a very long time. You continually have to chase them up for updates, and they often never give accurate times and dates for when the works do go ahead. And often the works get cancelled and you are not informed of this. For example one of their properties all the lights gone in the utility room, this was mid June it was reported. Someone came out, counted the lights, then left. Having chased this up i have just been informed that the works will go ahead at the end of August...it should not take 2 and a half months to fix some lights. And they will refuse that you do the lights yourself or hire in a local contractor instead of their 'approved contractor'.Just awful awful maintenance department. Be warned!

Private · 27 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Great Experience!

Had a great experience, with the very welcoming and spontaneous Carol Walkers! Everything went very smooth, even in difficult times (Covid-19 pandemic).

Kamal · 21 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Excellent comunication and…

Excellent comunication and understanding with friendly and helpful advice

Martyn · 17 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Very smooth and friendly people!

Rating only, no written review.

Kamal · 16 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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It has been a very good experience…

It has been a very good experience today with Carol. She has been very informative and on-hand to help with any issues. I have definitely enjoyed the virtual signing process. Carol and Regan have made the transition very easy.

Ahmed · 16 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Carol walters

I was offered a 4 bedroomed property from places for people carol walters was absolutely fantastic she kept me informed about everything and made it a good experience. She answered all my calls and was so friendly. She's amazing she helped me do my tenancy agreement online and talked me through it step by step nothing was to much trouble for her thankyou places for people im very happy with my new home

Natalie · 15 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Brilliant

Carol was the lady who helped us with signing for our property she was nothing but kind, helpful and kept us up to date as the process went along. She was absolutely amazing. Places for people went the extra mile for us and everyone we have spoken too has been helpful and kind. Now we have a garden for our little boy which we thought may never be possible for us.

Oliver · 14 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Quick and easy hand over with keys

Quick and easy hand over with keys Shame it took so long to uncap gas as stated 48hrs on website

Lee · 14 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Thankyou for your help and kindness…

Thankyou for your help and kindness carol walters was very polite and helpful which made my move very pleasant, nothing was too much trouble for her i love my new home thankyou for everything and god bless you.Janet yvonne jones

Jessica · 14 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Profit over people

Please dnt use places for people. otherwise known as profit over peopleI live in Newcastle upon Tyne every day I get flooded dirty water overspilling from my bathroom sink my electrical socket next to my bed is hanging off the wall as it was originally just glued on my front door is so damaged anyone could break in I have videos and photos as proof and because I dnt pay towards the rent I've been told to shut up the workmen who worked during the 1st locked down smashed valuable pictures of my wall wthl the vibration of their power tools now Newcastle is in a 2nd lockdown workmen from Leeds and other Yorkshire city's n towns roam freely from flat to flat potentially spreading covid 19

Neil · 14 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Useless on anti social behaviour

Have reported anti social behaviour from next door neighbours for months We've kept diary sheets crime numbers police visits and places for people.have done nothing except lie to us and other tenants they tell one person one thing and lie to the other They've contacted nuisance neighbour and then told one one tenant they feel sorry for her even though there is drug use police raids cannabis stinking ours and others houses out what a joke They dont want to deal with bad tenants and try and wear you.down so you give up complaining As long as they get the rent they couldn't give a s****!!

Mark · 11 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I'm writing on behalf of my in-laws

I'm writing on behalf of my in-laws. The service they have had since moving into there home has been diabolical. They were told to prop up a fence that had been damaged by a storm, (there in there 70's) not seen anyone for it to be fixed. They have requested several visits and even before Covid19 struck, no one has been around. I really don't understand what they are paying for.There new next neighbours have no fence as it's rotten away and last night they caught someone in there garden looking at stuff. Now having to use someone private to make there home and my in-laws secure from any more unwanted visitors. I have to say it's a total disgrace what you have done over the years for them!!

MJ · 10 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Recently been offered property...

I have just recently been offered a property with Them, but really quick and easy service and everyone I spoke to was lovely!

Rebecca · 7 October 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Regan was brilliant she was really…

Regan was brilliant she was really helpful in arranging everything, and guiding us through the process. And it she was very empathic to our situation.

Sharon · 25 September 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Regan Spence

Regan dealt with my property transfer and due to her professionalism and great people skills I found the whole process stress free, smooth and simple. She was extremely helpful and very informative. Her friendly and positive attitude made me feel confident and happy with the whole process in general. She was very thorough with the process and I felt like nothing was too much trouble. I’d like to thank Regan for a really positive experience and to say that I am extremely grateful for all her help. Thank you ever so!

Natasha · 25 September 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Been with them 22 years do not recommend

Been with them 22 years , next to useless , over these years I’ve seen properties needing urgent attention such as updated kitchens bathrooms boilers etc... and the don’t do them until u give up and move out , they do the least work possible between tenants so if ur going to sign up what u see is Literally what you will get forever more. They also add on additional services charges that seem to go up annually but you don’t get the service from them. Work men come to do jobs stressed out in your home bring their stress to the job , usually stressed from working for them! Jobs don’t Always get done . I really would avoid them at all cost to be honest , customer services are not friendly either neither are the housing officers do your self a favour an find a better landlord. They are known for having a bad name!

Caroline · 24 September 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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we had one of your electrician to fix…

we had one of your electrician to fix our shower ,he was very polite and proffesional the job was done very well ,thank you.

Mr · 21 September 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Thank you

From the beginning to the end of the application process, Regan has been polite, professional and understanding.Thanks for helping me get closer to my family.

Rob · 18 September 2020 · Places for People Edinburgh (Shrubhill Walk)