Trusted Agent profile
★★★★★
1,812 reviews across 3 offices and 3 platforms
Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,812 reviews on three platforms, rated 3.0 out of 5 overall.
44
Reviews on Google
All 3 offices
10
Reviews on Facebook
Business-wide
1,758
Reviews on Trustpilot
All 3 offices
Places for People's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI found it all very straightforward and…
I found it all very straightforward and the process very professional indeed.I have raised a couple of points upon me taking up my tenancy and that seems to be addressed. Thank you to Jacky at People for Places much appreciated.
Hi thereThank you so much for taking the time to provide your thoughts. We value all feedback!All the best.JG
1/5
TrustpilotYet again I try to report a repair only…
Yet again I try to report a repair only to be told its not an emergency. My extractor fan in the downstairs shower room has packed up. Not a massive problem but I can't open the window because it opens onto a public footpath, the house is already damp with mould on the ceilings and clothing in draws and wardrobes. This is not the only repair they refuse to do. My fence is falling down with all the fence posts rotten through, a tree at the bottom of the garden is rotten and hanging over the footpath yet they still expect the full service charge to be paid, in fact they recently raised the the service charges to cover tree maintenance it would be funny if not typical of the company. Why should we pay for a service we no longer get
1/5
TrustpilotLeaking roof not a emergency?
We reported a leaking roof to the repair call centre ( you cannot currently report a repair online as this it unavailable at the moment as they are only dealing with emergencies due to Covid) and they explained that they will only deal with emergency call outs. I would have thought water coming through the roof was considered that. However because the rain had stopped and the rain was coming through it wasn’t classed as a emergency and we were advised to call back when it was raining. Of course I complained and was then told I would receive a call by the maintenance team within 48 hours, of course no call arrived, as usual! This company are all about profit and care little for the thousands of tenants that are living in sub standard accommodation. The development in Thornaby, seems to have plenty of maintenance vans sitting about but very little work being done! I am currently collating information regarding the state of repair in neighbouring properties and will be writing to our local MP to try and make this company fulfil its obligations to its tenants. The websites look amazing but the company is not! In the meantime we have paid, as usual for a private contractor to repair the roof and will be submitting this bill through the small claims court.
1/5
Trustpilot3 nights on the row.Just been woken…
3 nights on the row.Just been woken again by a male booting our entrance door at a known drug flat.laurel Court, Boltin.Going again to complain to there CEO today. Allready had entrance door boarded up over 12 months and still not had glass replaced.They want to get to the flat thats gad broken windows unrepairable for 2 years that was found with drugs in on a police raid Needles found left about.Anti social behaviour.criminal damage but PFP do nothing but lie and say yes we are sorting it.4 years now.
1/5
TrustpilotI would never recommend places for…
I would never recommend places for people I am facing with eviction for having my Autistic son visiting me seems to think he lives with me I am his sole carer. because the manager seems to think I’m braking my tenancy agreement they are taking me to court to evict . My son has had to sleep rough on the streets
5/5
TrustpilotBecause of the lockdown I didn't have…
Because of the lockdown I didn't have the pleasure of meeting Regan Spence in person. It was all done in a very friendly manner over the phone. Within the hour she had explained everything I needed to know and answered all my questions. The tenancy was read and signed using my smart phone. Thank you Regan for making it a seamless experience
Hi NormThank you for taking the time to review your experience. We are pleased to hear that all went well for you. All the best.JG
5/5
TrustpilotRegan Spence
Lovely woman, so helpful with the viewing and signing up. No complaints
Hi FionaThank you so much, we will ensure Regan hears your feedback!JG
5/5
TrustpilotRegan Spence
Absolutely professional, pleasant and accommodating.There was an issue on my end, and she was happy to go out of her way to resolve it and make it happen.Such a good vibe about her!
Hi thereThank you for your wonderful review! We will pass on your feedback. All the best in your new home.JG
5/5
TrustpilotJust moved my stepdaughter into her 1st…
Just moved my stepdaughter into her 1st flat, she has some learning issues and we were quite worried about her moving. The team who ive dealt with from places for people, lorraine, Regan and Shane have been amazing and very helpful no matter what I have asked them. They always get back to me and I just can't express how they've made this move so much easier. Amazing customer service.
Hi JuliaWe are delighted to hear that you were happy with our service. Thank you for taking the time to review!All the best to your stepdaughter in her new home. JG
5/5
TrustpilotHighly Recommend
I'd like to thank Amanda, Thomas and the rest of the team at Places for people for assisting and helping me secure a new property.From the initial application to the signing of the contract everything has gone as smoothly as it could and everyone has been very helpful.Thank you once again.
Hi DarylThank you for your 5* review - we appreciate the feedback - and congratulations on your new home!JG
5/5
TrustpilotExcellent communication.
Excellent communication.Thomas Barraclough was very helpful in all aspects of tenancy procedure
Hi KathleenThank you for taking the time to provide your feedback, and for your 5* review!Kindest regardsJG
1/5
Trustpilotif your A prostitute & looking for A rent free place then places for people is for you!!!!!
A prostitute & drug addict female has been living rent free for approx last 2 months in one of places for peoples property using it as A brothel & A drugs den which I've reported on several accasions to places for people,every time i report it to them i keep getting told they will pass this on to Robert shaw,talk about getting fobbed off everytime,so basically if your A prostitute & A drug addict looking for A property to live in rent free then places for people is the right place for you!!!!!
1/5
TrustpilotLiving above a drug flat.Police found…
Living above a drug flat.Police found drugs.No eviction.Places for people present.Needles and rough sleepers on our stairing.Broken entrance door glass and a year later still got wood covering it.Had to sleep in living room last 2 years due to druggies going to the drug flat and cant have my door buzzer on as its pressed all day.
1/5
TrustpilotOn December 31
On December 31, my car drove home, and from that moment on, I became homeless, I don't have a flat, and I'm alone with my child, they told me to leave the apartment and have no interest, move from home to my friends
5/5
TrustpilotHappy with the service i received
I am happy with the service provided and the property which i am now renting. Lauren was very polite and helpful and explained everything i needed to know.
Hi ChrisThank you for your feedback, and congratulations on your new home!JG
1/5
Trustpilotbeen waiting for repair to shower since…
been waiting for repair to shower since november 27 no one turned up repair booked again for january the 5 no one turned up i am disabled
1/5
TrustpilotAbsolutely disgusting customer service
Absolutely disgusting customer service, all they want is your rent money.I have lived in my property for 7yrs in this time I have had to put up with my heroin dealing neighbour. I am woken at all hours of the night and disturbed during the day with people coming and going, knocking,banging and kicking at the door, even throwing stones to get his attention. He himself is a dirty tramp who stinks. His house is a complete tip and is not a home, it is more like a squat...somewhere just for him and his cronies to bang up smack....its like something out of Trainspotting the movie. He has rat traps in his home and is proud when he catches them....his record is 8 in one day!!!. I've had the pest controllers 8 times to my house because of him,4 times places for people have sent them, 4 times I've had to pay myself. All this antisocial behaviour and vermin problems have been reported endlessly and they are more than aware of this....but nothing is ever done. They have had complaints about this tenant for yrs. I have now been without insulation in my roof for nearly 8months due to having to have it all removed and vacuumed out due to the rat infestation,after which they also noticed that the rats had chewed through my lighting cables in my loft which they said was a fire risk. So I now need to have all the wires replaced before the installation of the insulation. As I said I have been without insulation for 8 months already which has cost me a fortune, on top of this I have been without lighting upstairs all over Christmas as they said it was a fire risk so they disconnected my upstairs lighting. I've had to use lamps and in the bathroom I've had to use candles. On top of this on Christmas eve I had a roof leak due to all the rain we had and it all ran down my living room wall coming in from behind my coving on the ceiling. IT IS LIKE LIVING IN VICTORIAN ENGLAND i have no lights,roof leaks and rats.My advice to anybody thinking of renting from Places for People is to think again.NO SUPPORT NO REPAIRS NO CARE
5/5
TrustpilotVery pleasant and pleasing experience
Very pleasant and pleasing experience. My letting agent Thomas Barraclough was friendly and accommodating. I felt at home even before i moved into my new home.Thank you Thomas and Places for People.
1/5
TrustpilotA summing up
Initially I was over the moon to get a flat amongst lovely friendly neighbours. Sadly the cracks soon start to show if you have any issues at all. You have to fight for everything down to a gate repair. I personally have repairs outstanding from 2 years ago and have even had to get environmental health involved for a leak which was left twice. I was shocked when every neighbour said these are the worst housing association ever but it is true. I notice there are a lot of reviews from people who have recently moved so it will be very interesting to see the same people review after 12 months.They do as little as they possibly can and pass problems around, hoping you will get bored and they wont have to do anything. The favourite line is "we don't have the budget" and 2nd favourite "I'll try to obtain funding" never to be heard about again. If you pay your rent and don't want repairs doing you are the ideal tenant for them as they will take, take, take but you get nothing in return. They are the worst housing association in the country and have no decent standards of living for their tenants at all
4/5
TrustpilotNice location for older people
Writing this on behalf of my mother. She was only a tenant for a short amount of time, after moving from her previous property of sixty years after a fall. Sadly after two months, she had to go into a care home. The property Sunrise Court, Gildersome, LEEDS, LS27 is a nice complex in church grounds, so very peaceful. It was nicely decorated and thanks to the previous tenant, my mother had fitted wardrobes and an electric fire. The property is all electric with storage heaters, some flats have been adapted to have walk in showers and others have a shower over the bath. My mother had new carpets fitted throughout before moving in, and after speaking to the agent Thomas Barraclough, he said we could leave them behind for the next tenant, which was good of him, as generally, things like that have to be removed. The flats come with a monitoring system, meaning elderly relatives who need help can get in touch with a control centre who then contact next of kin. I could recommend Places for People based on my dealings with them.
1/5
TrustpilotBewick crt Newcastle u/t
Workmen now work 24/7 hammering drilling, loud noises, policing corridors, I'm ill at the moment with chronic copd chronic emphasema I have a benine lump in my left lung (15mm) fibrosis of the left lung pneumonia in my right lung chronic sarcoidosis plus other ailments and a bad heart... I can't get any help I get kicked out of shops because of my constant coughing I have no family and live on my own when I complain the workmen kick my front door or stand out side my door as they know I'm isolating for my hospital appointment and to protect my self and others. Placesforpeople are now ignoring me... They allow workmen to use Threatening behavior and are very abusive, very lazy, they worked through 2 lockdowns, the council, police, wnt turn up or even take a complaint, workmen worked all through Christmas, Xmas eve/day (all day) boxing day (all day) Sunday (all day) and Bank Holiday Monday (all day) new years eve /day and are still hammering and being very abusive as there is no site foreman no management team lawless workers I've submitted quite a few complaints to placesforpeople about being attacked by the lift engineer and associates, about anti social and threatening and abusive behavior and noise level from the contractors and placesforpeople work force who claim to be council workers. Who work throughout the day late and early hrs of night time. I've also submitted a written record and photo n video evidence as well as written complaints I've had cleaners stand outside my front door mopping the same spot and when I go to put my rubbish out there are signs saying wet paint on the fire doors but no paint was applied.. Broken glass outside my door I even left a sweet on the skirting board and was still there a month laterI feel very suicidal very sad n confused as to why I'm being treated with such hatred. This has been going on for over a 18 months now....
5/5
TrustpilotThe process was over the phone
The process was over the phone, easy and the quick. The lettings manager was lovely mannered and answered any questions I had. Thank you 😊
1/5
TrustpilotFlammable flat
My flat is in a building constructed by Allenbuild, which is in the Places for People group. Intrusive surveys have found major defects in the building, breaching fire safety regulations from the time of construction (missing cavity barriers and insulation etc). This means we are not allowed to live in the building without a horrendously expensive waking watch (people paid to walk around the building 24 hours a day looking for fires).I asked David Cowans (Group CEO) on Twitter what he thinks about developers responsibilities to pay to fix buildings not compliant with fire safety regulations since the time of construction. His response was to block me.
5/5
TrustpilotHouse move
I cant fault Lauren.she was lovely and so helpful.everything went smoothly.
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Edinburgh (Shrubhill Walk) has the most, with 1,791 reviews rated 3.0 out of 5, followed by Stonehaven with 28.
The three Places for People offices, by town:
