Trusted Agent profile
★★★★★
1,812 reviews across 3 offices and 3 platforms
Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,812 reviews on three platforms, rated 3.0 out of 5 overall.
44
Reviews on Google
All 3 offices
10
Reviews on Facebook
Business-wide
1,758
Reviews on Trustpilot
All 3 offices
Places for People's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotEmma Bennett has been absolutely…
Emma Bennett has been absolutely amazing from viewing to signing up. Kept us updated all the way through, responded quickly to txt messages. Made the whole experience a great one and now we are settled in our lovely new home. Thank you so much
Hi JadeThank you for the feedback. Delighted you are so happy. All the best.JG
5/5
TrustpilotLauren Robinson
Lauren Robinson helped us from start to finish of signing up for our tenancy.She kept us informed whilst the new kitchen was being put in before we could move in and explained every step of that and kept in touch.She was funny and kind when showing us round the property and when we then signed up over the phone. She helped us a lot with all the different things involved.Prior to this I had a tenancy with Places for People for 12 years and in that time they were always very timely in responding to repairs and carrying the repairs out, and I always had excellent customer service. I cannot fault this company's repairs service at all. I have always had repairs done within days of reporting them.Thank you for everything.
Hi JeanetteThank you for taking the time to post your review, and for the lovely comments!All the best.JG
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
TrustpilotMy boiler would not come on
My boiler would not come on. I was told at 8pm it would be 24 hours I was a bit concerned as it was cold but went to bed early and at 8am the gas engineer was here soon as they started and fixed it so thank you places for people.Whenever I have had an emergency they say 24 hours but I’ve never waited that long I think they say that because they won’t be longer than that but hope to get there earlier but thank you places for people. Also the workmen that do come are excellent and friendly and know their job.
Hi MasseyThank you for the 5* review. We are delighted to have exceeded expectations! JG
5/5
TrustpilotGreat service in Hull signing up etc
All great thank you and kitchen upgrade done before we signed for the house. Lauren Robinson is a really bubbly and friendly housing officer. Has a great sense of humour.We have always had excellent service from this company and repairs done straight away.Thanks so much. Looking forward to moving into the new house.
Hi Nat. P. Pleased to hear of your positive experience - thank you for taking the time to comment. All the best in your new home. JG
1/5
TrustpilotIf I had a dog I wouldn’t even let it…
If I had a dog I wouldn’t even let it live here. Where do you even begin on this shambles of a ‘housing association’. Like MANY other people have said, they don’t give a toss if you’re having problems with your neighbours regarding ASB. Fill out a two week diary and never to be looked into again. It doesn’t matter to them that I’ve already had the council look into last year, surely as the LANDLORD you should also be looking into these recurring problems. As long as they’re getting your rent money they don’t care about the living hell that you have to endure on a near daily basis. Funny how they make you sign a contract stating that nuisance behaviour won’t be tolerated but they don’t live up to their own standards. The whole building itself is another kettle of fish. Paying extortionate service charges and the place is an absolute dump. Embarrassing really. Have enquired THREE times to three different people about a problem I’m having and each time just getting palmed off and told someone would be in contact.
Hi BettySorry to hear of the issues you are experiencing. Please send your details to customerfocusteam@placesforpeople.co.uk to allow us to look into it for you. Kindest regardsJG
5/5
TrustpilotLettings Negotiator Mandy Stead
What a fantastic experience being allocated our beautiful new home by the lovely Mandy Stead. Hard working, helpful and so friendly yet very professional. We love our new home and the whole process has been great and easy. We've had a couple of small issues with a leaky bathroom sink but it was dealt with within hours of reporting it. This is my second home with places for people and I've never had any problems only positives. I really recommend them and hope whoever is applying for a new home gets to deal with Mandy 😊
Hi RebeccaCongratulations on your new home, and thank you for posting your feedback. All the best.JG
1/5
TrustpilotIf I could choose less I would
Rating only, no written review.
5/5
TrustpilotLauren Robinson, lainey parkin
Went above and beyond to help our situation, sign up process went nice, smooth and well communicated throughout the process.
Hi RichThank you for the feedback, and congratulations on your new home!JG
1/5
TrustpilotCriminal Organisation
I won't go into too many details as I've exhausted myself mentally over the past few years dealing with this but to sum up, Places for people are treacherous scumbags. I am a vulnerable young person and they repeatedly took advantage of me, threatened me and pressured me. I went through all the complaints procedures and at every turn was made out to be a liar and all my issues downplayed. In their welcome pack they outline their own definition of abuse towards vulnerable adults and whilst myself and many people close to me witnessed said abuse the complaints department and pretty much anyone else involved Including the "independent Investigators" could not fathom that what I'd recived was abuse and was instead pleaded to me as "Miscommunication" Typical professional bullies that couldn't give a toss about clients once the money is in payment. "Support workers" or whatever title they give themselves these days are so disconnected from how actual clients live it's impossible for them to help. "Yeah I haven't eaten in a week but please do come round and remind me that I have outstanding council tax whilst telling me all about your lovely holiday to Cancun on your many many annual leaves" Something needs to change within Places for people as I belive they have lost complete focus on what they're here to do in the first place. Support your clients and stop using bloody covid as an excuse for a lazy work ethic.
1/5
TrustpilotClients are just paycheques.
I live in a community flat provided by Places for People/Living+ and not going to lie, the flat is absolutely atrocious. The back garden was covered in glass and rubbish from the workmen, for me to get a complaint from the council for the bin being too full from the rubbish they didn’t bother to clear. The kitchen sink pipes have snapped and there’s now black mould, the repair team just told me to do my dishes and whatnot in the bathroom because it’s not an emergency repair because I still have gas/electric. But when I threaten to take legal action and go to citizens advice, they're sincerely apologetic and start an investigation when it should’ve just been fixed in the first place. Not only that, the breakdown coverage of the flat itself is £144/week. Half of that is literally “time spent with support worker”.We are just paycheques to them, they don’t care about us, the more clients they have, the more money they get. My support worker casually with confidence told me to put a complaint against her in, knowing the complaints department are absolutely useless. There’s one staff member who’s not even classed as a support worker as she only works in the office and she’s done a hell of a lot better of a job than anyone there. They want me to move back into the old communal flats where I’d be paying nearly £300 a week because I’d be in employment and housing benefits don’t cover me. So essentially they want me to quit my job and move back into the place I wanted out of so long. “It’s a sidestep” they said. They honestly don’t know what they’re doing and they need to sort it out because quite frankly the amount of complaints this company receives, I’m surprised it’s even running still because I’m confident enough now there’s enough evidence from people to take legal action and get it shut down or even remodelled to actually help people. Don’t even bother replying with “please contact us” because theres already an investigation into all of this.
1/5
TrustpilotVile disgusting company
Vile disgusting company. My ceiling is about to fall in from a leaky roof. There is mould. The flat was in the condition of a crack house when it was let to my sister. £1000 worth of carpets ruined. They say there roofers cant go on a roof!!!!! roofers that cant work dec-march because its "too slippy" bless them, maybe time to find some competent work men, what kind of roofers dont work dec-march, its prime roof damage time. Woman on the phone told me "our workers health n safety comes first" i asked her "what about my health n safety as a tennent" to which she could only keep replying how her precious roofers cant go on a roof in january. I asked her can i hold rent and get my own roofer as i could get on booked in asap, obviously that was a no
5/5
TrustpilotRental application
The website was easy to use and the staff at places for people were very prompt and efficient when sending me all the information regarding the rental agreement. I was very pleased with the whole process.
Dear GrahamThank you for the 5* review, we are delighted that the application process went smoothly. All the best!JG
5/5
TrustpilotLauren Robinson
Absolutely amazing customer service from start to finish. Lauren was beyond helpful; really made myself feel at ease about the whole sign up/ viewing process. Couldn’t fault Lauren at all! Thank you once again Lauren, I truly appreciate everything you have done and I look forward to my new home!
Hi ShannonThank you for the 5* review, and congratulations on your new home!All the best. JG
1/5
TrustpilotPlaces for People & Sage are terrible!
The social housing company are far the worst I have ever encountered.They hide behind legal proceedings and their account management company (Places for People). They've allowed tenants to move in that are; domestic abusers, drug abusers, anti-social behaviour advocates, harassers & people that take part in terrorising other tenants (windows being broken & threats made in front of children amongst some of the issues)What makes this worse? They have been arrested, taken to court and they still allow them to live in their houses -they don't care about the people, they only care about the moneyAvoid at all costs!I will be updating this review with my correspondence that I have had with Sage & Places for People to expose the farce that these 2 companies are.
Hi RickWe are really sorry to hear you are so unhappy with the service you have received. Please contact customerfocusteam@placesforpeople.co.uk, or call our Customer Service Centre, to discuss the matter further.Kindest regardsJG
1/5
TrustpilotPoor Service
Been a resident for 10 years - repairs etc were attended to within a week or so until RMG (Regional Management Group) took over the maintenance of the complex (40 properties) now no repairs completed - calls ignored, Property Manager does not visit - letters sent by recorded delivery to both PfP and RMG NOT responded to or even acknowledged - if you have a choice DO NOT CHOOSE PfP
Hi Carol We really want to look into this for you. Could you provide full details to customerfocusteam@placesforpeople.co.uk, or via the Customer Service Centre?Many thanks for taking the time to review us.Kindest regardsJG
5/5
TrustpilotA great experience with the lovely Lauren robbinson
A great experience, love my new home and the lettings agent I dealt with was lovely and was very helpful all the way through the process
Hi RoxanneThank you for your kind words, and the best of luck in your new home. Kind regardsJG
5/5
TrustpilotMandy is a credit to the company thank you !
We applied for a home through places for people and the experience from the start has been amazing! Don’t listen to the bad reviews we are in a pandemic in a national lockdown people are trying their best. We had the pleasure of dealing with Mandy to go through our application for a property in Newcastle and what can I say from start to finish I have never dealt with anyone so lovely and professional! Mandy you are amazing thank you for all your help !
Hi Mrs ParaskevaThank you for your 5* review! We are delighted to hear that the rental process went smoothly. Congratulations and good luck in your new home!JG
1/5
TrustpilotP.F.P. 👎
We do not like P.F.P.👎👎😠 been a tentant for 28'ys , time we moved to a new landlord!.read a tenant said CEO Mr Cowan's ignored her. did the same to me!. 🙄 and his area manager ms Hurley😡
5/5
TrustpilotNew tenant
Having become a new tenant recently, I must say I'm impressed with the fast responses and help I've received in relation to moving in. Everybody has been kind and helpful and responsive to my needs. Looking forward to many happy years
Hi TraceyWe are really grateful for you taking the time to provide such a kind review - thank you!All the best in your new home. Kindest regardsJG
4/5
TrustpilotWe were really happy with our new home…
We were really happy with our new home until just before Christmas we had a leak through the vent in the kitchen ceiling, nobody could come out to stop the leak until January and by then every where was wet in the ceiling, so wet that the ceiling in the living room came down above our table and chairs we were lucky not to be sitting there. Hopefully this will be fixed in march. We would love to have hot water in the kitchen by march as well.
1/5
TrustpilotTerrible
Yes they are great when you sign up for a tenancy, great communication, helpful and caring or so it seems. As soon as they have you in their property paying rent they really don't care.If you need repairs forget it, they'll keep you waiting for months. I had the extactor fan pack up in the bathroom which is important as I live in a flat and there are no windows or ventilation for steam to escape. Whenever we had a shower there were sparks flying out of the fan. I phoned them in panic many times as I didn't want my kids put in danger but in the end they kept me waiting two months to finally come and fix it. As a result of this the whole bathroom was soaked which rotted the bath, the toilet seat and ruined the paint on the walls. Replacing the bath which broke in half was another ordeal which involved waiting and having to move out for a week as it was so damp in there they had to put in an industrial dehumidifier (causing me a huge energy bill) before they could start what should be less than a days work.I had my fence knocked down by a car, exposing my garden to the whole neighbourhood and they kept me waiting nearly a year to come and fix that.The boiler is over 30 years old and keeps packing up but they won't replace that either.I have damp and mould everywhere but every time I complain they insult me by sending me emails on how to avoid condensation. I know the difference between the two and had somebody independently to come and inspect and he agreed it was damp and mould. He sent them a letter but as you would expect nothing back from them.They are fantastic with communication if you fall a week behind with your rent though. They don't care about your circumstances, why you've fallen behind when you've always paid it on time in full before. They threaten you that you have to pay and won't give you time until your payment arrives to pay them.These are just some of my examples of how little they care about living conditions once you are in their property. I have many more but that would be a book.
Hi MelissaWe are really sorry to hear that you are unhappy with the service you have received. Please provide us with further details at customerfocusteam@placesforpeople.co.uk, or via our Customer Service Centre, to allow us to investigate this for you. Many thanksJG
5/5
Trustpilotgood serves
I got a flat from them on the first of February and it was in good condition and clean.The customer service is fast and excellent.I asked for a boiler repair and the engineer came the next morning and waited for half an hour in front of the flat.
Hi AliGlad to hear everything has gone well - many thanks for taking the time to review!JG
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Edinburgh (Shrubhill Walk) has the most, with 1,791 reviews rated 3.0 out of 5, followed by Stonehaven with 28.
The three Places for People offices, by town:
