Trusted Agent profile
★★★★★
1,812 reviews across 3 offices and 3 platforms
Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,812 reviews on three platforms, rated 3.0 out of 5 overall.
44
Reviews on Google
All 3 offices
10
Reviews on Facebook
Business-wide
1,758
Reviews on Trustpilot
All 3 offices
Places for People's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotEvery one I have had contact with have…
Every one I have had contact with have been so nice , professional and made me feel relaxed . I am happy to becoming one of your tenantsDenise
Hello,We are pleased to hear this positive feedback and will be sure to pass this on. All the best in your new home. Many thanks JW
5/5
TrustpilotThomas Barracloigh
My wife and myself met Thomas this afternoon and were taken round Foxbridge House where we had been offered a flat.Thomas was extremely pleasant and polite and described in full all aspects of the complex and the flat.We asked various questions which were answered fully and competently by Thomas.He later guided us through various items online.Thomas was really helpful and set a great example for Places for People.It woud be nice to meet him some more in the future
Good Afternoon Mr. Ramsden,We are so pleased to hear you have had such a positive experience with places for people. We will be sure to pass this feedback on to Thomas. Thank you very much for taking the time to leave your review.Many thanks,JW
5/5
TrustpilotExcellent service and extremely capable…
Excellent service and extremely capable application, both written and telephone interview.
Good Afternoon Martin,We are glad to hear you have had such a positive experience with us. Thank you for taking the time to leave us a review. Kind regards JW
5/5
TrustpilotStraightforward and easy
Rating only, no written review.
Good Morning,Thank you for taking the time to leave us positive feedback.Kind regards JW
2/5
TrustpilotThis flat is disgusting and work should…
This flat is disgusting and work should of been carried out prior to me moving I., waited nearly a week now for feedback and I'm constantly on the phone. I cant sleep and my anxiety is through the roof...feel like I'm going to have a breakdown at this rate!
Hello Amanda,We are sorry to hear the issues you have experienced with us. Please contact customerfocusteam@placesforpeople.co.uk and we can discuss this further.Kind regards JW
1/5
TrustpilotDisgusting and will be taking This to…
Disgusting and will be taking This to my local MP !!! Hope your calls are recorded. So I had someone come to my house to do a gas check today who have now capped my gas. I missed the first appointment due to being at work second appointment forgot. And 3rd appointment they booked for when I was at work !! The gas engineers called me I explained I would not books Thursday as my working day !! He then went on and said let me know ! I then return to run my son a bath who is 6 and unwell sickness bug and been sick everywhere hence the bath ! No hot water. Then realise no heating here a voice mail to say my gas been capped. Numerous calls me and my son both have asthma ! And he is unwell no gas to cook no heating noo hot water I’m not emergency! To be told nothing can do wait call tomorrow so upset my son who is freezing cold unwell sure whe have human rights shame on you and saying nothing you will do have to call as normal to open
Good Morning,We are sorry to hear this. Please contact customerfocusteam@placesforpeople.co.uk to discuss this further.Many thanks JW
1/5
TrustpilotNot then it’s harlands that are awful
Not then it’s harlands that are awful. You cannot get through, no reply in weeks to emails then they straight up lie to you. Send responses 20mins after the close so you can’t respond again till the next day. So angry and it’s their membership company not them
We are very sorry to hear this. If you would like to discuss this further please contact customerfocusteam@placesforpeople.co.ukKind Regards JW
5/5
TrustpilotFantastic people fast quick response…
Fantastic people fast quick response and Fantastic service
Thank you very much for your feedback, We will be sure to pass this on. JW
5/5
TrustpilotMy experience with Bradley & Places for…
My experience with Bradley & Places for People have been absolutely fantastic. Bradley was very professional, always friendly & polite from beginning to the end he always kept me up to speed & kept me well informed. Thank you very much Bradley.
Good Morning,Thank you so much for taking the time to leave a positive review. We will pass this on to Bradley. Kind regards JW
5/5
TrustpilotLauren is very friendly advisor
Lauren is very friendly advisor , Perfect to deal with Placeses For People.
Hello,Thank you for leaving your positive feedback. We are glad to hear it. We will be sure to pass this on.Many thanks JW
1/5
TrustpilotJust reviewed most of the negative…
Just reviewed most of the negative comments and they mirror my exact experience having been in shared ownership for 3yrs. Complaints fall on deaf ears you're villainised as a resident if you have an opinion, the communal areas make it feel like a prison, not a home, on the grounds of fire safety for a ground floor flat, it's a complete joke, recently flooding damage hasn't been repaired and now the contact mold growth due to the flooding isn't getting treated. No point reporting any of it as they won't do anything about it
Good Morning,We are very sorry to hear the issues that you have experienced.Please contact customerfocusteam@placesforpeople.co.uk and we can discuss this further.Kind regards JW
5/5
TrustpilotBrilliant service from start to sign up…
Brilliant service from start to sign up , more than happy with the service provided. Thanks again
Good AfternoonThank you for taking the time to leave such a positive review.We will pass this on.Many thanks JW
5/5
TrustpilotLauren Robinson
Very helpfull. Give me all information I need. Sign in process is very quick, paperless and going very smooth.
Hello LaurenGlad to hear your positive feedback. Many thanks JW
5/5
TrustpilotWow. Professional, efficient, effective and that was before I saw the flat rigorous yet also freindly
Wow. To the services of places for people as a landlord. I am overwhelmed with gratitude and positive emotion for their services. Emma was professional, efficient, effective yet also managed warmth and sincerity. The procedure is rigorous and fair yet also freindly. I feel like my joy in people and finding a place to live has been elevated to wonderful just because of this experience. Thank you so much Emma and Places for People. I am a very happy forward looking person today. I can't wait to treat my new home with love and care and to start living again, where I've just been existing. Thank you, thank you and once more thank you.That review was before I saw the flat and accepted it. Since then, I had the most effective techie viewing and signing of contract with Toni. All hassle free and covid safe viewing and contract signing. The flat itself is a dream:it's spacious, modern and cleverly set out. Truly a fabulous flat. The neighbours are friendly and what more could I ask for. I said thanks before I saw the flat, now I'm quadrupled in satisfaction. Thanks again.
Hello Rose,Thank you for taking the time to leave your review, we are happy to hear of your positive experience, we will pass the comments on to Emma.All the best in your new homeMS
1/5
TrustpilotAbsolutely disgusting housing…
Absolutely disgusting housing association, when your 10 pounds in debt they are constantly ringing you threaten legal action but when you make a repair request they say it can take up to 60 days to get to you.This is totally unacceptable and they should be stripped of their social housing status because they act more like a mafia organisation.
Hello Jamie,Really sorry to hear this, if you would like to discuss this further please email us at customerfocusteam@placesforpeople.co.ukThank you JW
1/5
TrustpilotI hope this review scares you....
.........from ever renting or buying a property with Places for People. They are such a terrible landlord is truly frightening. Their properties are cold and draughty like a haunted house complete with genuine creaking floorboards, my hot and cold water supply cuts out daily without warning and the building is full of ghastly tales, like the woman who didn't have hot water for over 18 months. It's also full of invisible men: like cleaners that don't clean hallways (paid through service charges) repair staff that don't materialise for booked appointments and staff that illegally enter your property when you're out to let in surveyors without your prior knowledge or giving 24 hours notice.A nearby over 55's property had bad flooding and damaged ceilings for many months which they refused to fix, which was in the local paper. A disabled man was stuck in his flat for days when the lifts stopped working several years ago.They are full of tricks and illusions, like their very slick PR campaigns pretending to care for very vulnerable people, whilst treating the vulnerable people in their own supported housing schemes with minimal respect. Staff are poorly trained, make insensitive and discriminatory comments to their customers and will actively attempt to make life extremely difficult for you if you make any reasonable complaint (and trust me, there will be plenty to complain about once you move in).If you make a formal complaint you will then likely experience landlord harassment and blacklisting in an attempt to scare you out of your home or from escalating your complaint to the Housing Ombudsman. I was quite naive when I moved in and have never known corruption quite like it. From Places for People employees at the bottom to the senior management, its smoke and mirrors, manipulation of the facts and constant lying. All these courteous Trustpilot customer service responses you see here will disappear like magic *poof* once you sign your contract and emails will mysteriously go missing on their internal systems, especially if required as evidence.They villanise their tenants/customers and will attempt to discredit them by playing upon stereotypes of people in social housing regardless of if you are a decent person, hard-working, nice, intelligent and well educated, with no history of ASB or rent arrears. They continue to do this to me personally! To see an example of this discrediting read a review several pages back by a Places for People debt recovery firm trying to downplay negative reviews. Ironically, they completely ignore all genuine cases of anti-social behaviour from aggressive neighbours so expect any problems to fester extensively.I filmed contractors rifling through my personal belongings and Places for People are refusing to repair damage caused to my property over eighteen months ago from these contractors (and flooding in my bathroom) on the basis that I have a home security camera and they don't want to be filmed (doing anything that's naughty!)I hate to sound very over-zealous, butthey are frankly as rotten as my floor skirting boards (that Places for People claim they are not responsible for repairing according to their senior management, but not the Places for People website).If you don't want a rental nightmare then avoid Places for People like the plague! You have been fore-warned...P.s. Customer Service Agents, if you read this please don't reply with an insincere message in public. Please reply instead to my emails you refuse to acknowledge regarding recent anti-social behaviour. Thanks!
Hello,Really sorry to hear about the issues you have experienced with us, if you would like to take the issues further please contact us at customerfocusteam@placesforpeople.co.uk Many thanks JW
1/5
TrustpilotIv lived in my property for 8yrs all iv…
Iv lived in my property for 8yrs all iv had is problems iv had big hole in my ceiling took um 12 months fix it leaks were I fell needed hospital treatment boiler keep breaking bath broke now iv left with no heai or hot water for a week now give me 2 week to evict me I'm pregnant and health issues won't recommend these people rather live in a rabbit hutch
Hello,Really sorry to hear about the issues you have experienced, if you wish to discuss this further please contact us via our customer service team at customerfocusteam@placesforpeople.co.uk Many ThanksJW
5/5
TrustpilotI have received a very positive…
I have received a very positive response from Places For People Group home management Very helpful and supportive
Hello Abdol Ahmed,Thank you very much for your feed back, We will be sure to inform home management.Thank you again JW
5/5
TrustpilotVery friendly staff explained…
Very friendly staff explained everything in detail very polite and any questions answered in a civil manner
Good afternoon,We are glad to hear about your positive experience with us, thank you for taking the time to leave us your review.Kind regardsJW
5/5
TrustpilotExcellent company to deal with
Excellent company to deal with, they have always respond to all of my queries even as an applicant. And recently when I was contact for a property Kerry the staff member who dealt with the offer was so helpful and friendly.Thanks
HelloWe really appreciate your great review, glad to hear you had a great experience with us, we will pass this on to Kerry.Kind regardsMS
5/5
TrustpilotKerry was really friendly and helpful.
Rating only, no written review.
Hello Michaela,Thank you for the great review, we will feed this back to KerryKind regardsMS
5/5
TrustpilotLovely Flat
Thank you so much for your help in finding this property. Tom Barraclough was so helpful from the very first phone call to meeting up to sign up for the property, which I am delighted to be renting. I currently live some 80/90 miles away which has made things a bit complicated, but Tom has been a great support. I am looking forward to moving in asap.
Hello,Thank you for taking the time to leave your review, we are pleased to hear of your positive experience. Your comments will be passed on to Tom.Good luck in your new homeMS
1/5
TrustpilotMickey mouse administration team
Can't even keep a direct debit up and running for rent! Then they ring me for permission to set it up again taking no details it's just a idiot administration company. The worst company I have ever dealt with in ages!
HelloWe are very sorry to hear of the issues that you have experienced. Please contact us via the Customer Service Centre, or at customerfocusteam@placesforpeople.co.uk to discuss this matter further.Kind regardsMS
4/5
GoogleRating only, no written review.
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Edinburgh (Shrubhill Walk) has the most, with 1,791 reviews rated 3.0 out of 5, followed by Stonehaven with 28.
The three Places for People offices, by town:
