Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 5/5

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Friendly, helpful and courteous

Their staff are really friendly and courteous. They are really helpful and happy to help you where they can brilliant housing association can’t fault them. Once offered the property the sign up process is quite easy and straight forward.

Oliver · 20 January 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

I’m so pleased with the help …

I’m so pleased with the help these girls provided for me , Megan in particular has been a wonderful person to speak to and gave me the details I needed, very pleased. Many thanks

Carole · 20 January 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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I was emailed today by cotman with a…

I was emailed today by cotman with a query about my rent. I answered straight away & my following emails were answered promptly

Jacqueline · 18 January 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Contacted Places for People today on…

Contacted Places for People today on behalf of an elderly tenant who has a broken toilet seat was told the elderly tenant would have to replace the toilet seat and fit it to the toilet at their own cost the tenant has Parkinsons so cannot do this themself i was told i would have to go out and buy a toilet seat and fit it for them what a joke It apears to me that Places for People have no regard for their elderly tenants or their safety within their accomadation what so ever i for one would not concider renting a property from this company as it apears safety of residents and maintaning their rental property is not a priority

Warren · 14 January 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Lorraine was so quick and efficient…

Lorraine was so quick and efficient with the whole of her side of the process I couldn’t have asked for anyone more lovely to have been dealing with it all for me she was so understanding of mine and my families situation and made sure she got it all sorted quickly for us

Katie · 14 January 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST

Do not rent through these guys!!! Even tho it seems like a good deal it really ain’t! I applied for a property in a new area where it wasn’t the nicest buy it’s okay! When was called and advise to come have a look at the property it was in a very bad state I didn’t expect it to be that bad. When asked the manager if there is anything else available I was advised I can only have this studio flat and nothing else and if I don’t take it I can not get another property for another 12 months! Took the property which was delayed by 4 months due to plumbing issues, when moved in boiler didn’t work so no hot water. Called and been advised I have to take a day off work as they can’t book anyone in for the times I’m free I have to make the time for them, absolute joke! Reported my lights not to have a cover which is dangerous as exposed been advised to wait three months for the fix, my window is broken and don’t shut properly been advised 3 months again and being winter time also have 0 heating been advise to wait again when asked to speak to a manager been advised someone will call me back and till today still haven’t heard from them! Now the also found out that place for people are working with the local prison to house pedos and rapists! Being a young woman on my own I definitely don’t want to be here! Pay that little extra and get your self a nice place rather than going through them! Absolute scum of a company

Dominika · 13 January 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I see Places People continually defer…

I see Places People continually defer back to Customer Services - please look at the Emails ive sent you over the last 21 years., I have sent several Emails to your Customer Services and the lame responses are surprising - Fire Alarm going off ( No Fire though ) - Oh they say -+- ASB - We dont deal with ASB - I have tried desperately to help Places People - see the Emails

Paul · 7 January 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I have found places for people over the…

I have found places for people over the last 10 years has fallen into a terrible Social Landlord and is continually avoiding serious and sometimes life threatening situations - i have seen over the last 21 year the company go from outstanding to dismal., its very distressing .,

Paul · 5 January 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

distressing

so I’m walking home at 00:49, I get to my door and I notice I don’t have my keys, I check every pocket frantically, nothing, so I call places for people and speak to a customer service agent called leon, I told him I’m locked out, it’s pelting it down and it’s freezing and how I need an emergency locksmith to come out and help me, I was recommended by other neighbours who are also placed for people tenants on this street to give them a call as they’ve helped them get in their properties with locksmiths before, i explained to Leon how I’m a vulnerable person with mental health issues and how being stuck outside at this time of night is causing me distress, he then asked me “do I not have any friends or family close by who can help me” I said no I do not, he then put me on hold for 1 minute and then came back and said it’s my responsibility to get in the property, I then said to him other tenants have told me places for people can actually help with an emergency joiner he then proceeded to lie and say they are unable to do that (even though I was sat with a neighbour who they previously helped a week prior with the same problem) I couldn’t exactly stay on my neighbours sofa as we are not that close and I was lucky enough they was awake to let me use their phone. This situation was caused me so much distress I will be taking this matter as far as I can. I want to make it clear I called the Preston branch of places for people, their number is 01772 667002 and the very unhelpful agent name was Leon and the call was made on 2nd jan 2022 at 00:49 .. I am actually in shock I was treated in such a way when I was stressing to them I have mental health issues and when I find a more suitable property I will be moving out from these unprofessional, soulless, not to mention heartless housing association with great happiness

Zoe · 2 January 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Absolutely shocking service waited ages…

Absolutely shocking service waited ages for the property to be ready, paid rent in advance had nothing but problems regarding the property and got spoken to like absolute rubbish on the telephone when tried calling them now I have put my end or tenancy in I am getting nothing but trouble from them still I was due to hand my keys in Boxing Day but unfortunately ending up catching covid so I rang them explaining this and they said Are you not able to do it yourself with moving etc knowing full well I have covid and pregnant so I was unable to do it then I received multiple emails and messages saying your keys are now over due failure to ring the office by 4pm we will change the locks and charge you for this and dispose of any belongings and I will be responsible for the rent when they know full well what my situations was so I tried ringing but couldn’t get through was told office opens on 4th January so it left me stressed and affected my mental health with worrying about it constantly and the flat had a gas leak aswell which I had to intially have the gas capped!! I am really not happy with the services I have received and would never use this company again plus no tenancy has being received only via email !!AVOID!!

Bianca · 30 December 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Good experience dealing with Mandy…

Good experience dealing with Mandy Stead on tenancy transfer in Leeds. Mandy you’re a star, thank you.

Mother · 23 December 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Absolute amazing you have made me a…

Absolute amazing you have made me a very happy lady all the staff are extremely lovely

Nicola · 22 December 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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After having some stressful issues with…

After having some stressful issues with heating and plumbing etc, i spoke with advisor Drè on how to resolve these. Not only was he extremely helpful and informative but he was also very polite and generally a nice guy. We need more people like this working in customer service.. Also a great service from the guys who came and resolved the issue. Definitely 5 stars from me

Ben · 20 December 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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They are a horrendously awful company

They are a horrendously awful company. I started out having a leak in my bedroom ceiling 2 weeks ago and they turned around and said they can only come and fix it 26th of January ( nearly 2 months later ) because they thought by just leaving a bucket on the floor would be fine even though I still couldn't sleep at night because I kept hearing drips on the floor. Well how wrong were they! 5 days later after they turned up the whole ceiling fell, luckily no one got hurt! After them finding out the whole ceiling fell, fair enough to them they came straight away to fix the leak but they now left a huge hole in the ceiling with half of the insulation dangling down and they still won't come and fix it sooner! So now the room is uninhabitable because the hanging insulation is a major health and safety concern and also the room is now freezing because of the lack of insulation in the middle of winter

Aaron · 18 December 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Has more patients then me

Lauren has been really patient with us and has kept us update as much as she can with regards to getting an issue fixed before we could view the property. Once at viewing Lauren was polite and welcoming, Lauren allowed us to take our time to view the property and went through everything throughly with regards to paperwork. 100% pleased with how we have been dealt with. So have alot of thanks to give Lauren.

Jo · 10 December 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Places for People and Jacky Braxton - 5 Stars

My stars are for attitude, service and quality. Many thanks!

Natalia · 7 December 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Cracked tolet

I have asked more than one for a new toilet .mine is so bad it's cracked badly .I have been in my flat for many years .The flat over from me has had new everything And now a new tenant .and another new kitchen .but not me I'm in my 70s and they do not care

Julie · 3 December 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

I am extremely impressed with Places…

I am extremely impressed with Places for people and Amanda especially (Leeds). Amanda has been so warm and friendly on the phone and extremely efficient with emailing me back anytime I had a question or sent a document. Amanda made the whole.process so easy and really was a great support.

Samantha · 3 December 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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I’m Very Grateful for all the very…

I’m Very Grateful for all the very positive and efficient help with securing My new property from People for Places I Would 💯Recommend Them

Ruth · 2 December 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

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Good all round communication

Rating only, no written review.

Darren · 1 December 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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This housing association are very bad…

This housing association are very bad with responding to repairs. I have been waiting for them to fix the damp in my bathroom, kitchen and living room for the last two years. Each time when i try to contact them they say they will send someone but they never turn up. Whoever uses this service i am warning you to think again.

Kaltuma · 29 November 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Ft9 Carolyn House has the kitchen has…

Ft9 Carolyn House has the kitchen has only 2 hanging cupboards which is alright if you have only 1 plate, cup and dish etc. Had I known how small the lounge and kitchen would be, I would have not bid on it.I am really worried about the email i received.Under the terms of our Lettings Policy we can bypass any future direct applications from yourself if you refuse 3 offers of properties in a 12 month period. In addition if you fail to attend the viewing appointment when arranged, Places for People will be unable to consider applications for housing from you for 12 months. If you have been nominated by your Local Authority, any refusals or failure to attend viewing appointments may affect your banding with them. I am frightened to blind bid on a property now in case it is not right for me. I do not know what to do and this is impacting on my mental health. HOW CANYOU BID ON A UNSEEN FLAT??????????????

Graham · 29 November 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

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I recently moved into my property only…

I recently moved into my property only to realise that the heating and the shower doesn't work. I felt pressured into the tenancy starting on the day that I went to view it which was on the 12thNovember . The gas was uncapped on the 22nd November and the operative made me aware that the heating would come on when The hot water was switched on but to my surprise when I switched it on when I moved in It really never got hot and switches on intermittently so the bungalow never gets warm. I moved in the rest of my belongings on 27th November only to find myself freezing in the property and no where to have a shower. I contacted the emergency department whom told me that someone would be out to me within 24hrs, it is now after 9pm and no one has shown up. I did call the emergency line back at about 30 minutes before the deadline of 24 hours and all they could say is that they left a voicemail for the trades person and that there is nothing else they could do. The reason why I accepted this property is because I'm disabled and the wet room was similar to what I had and I was on the ground floor. No stairs and no lift that breaks down leaving me housebound. I also made the lettings manager know that the shower had been dripping water constantly before I moved in. The shower floor is always wet and I am yet to get a date for this to be fixed. I have a water meter which means that this is costing me money yet I have never used the shower. I don't understand why they rushed the signing of the tenancy and not making sure that the property is in a liveable condition. I am so upset it is beyond words. I really don't think this housing association are capable of dealing with the maintenance of their properties in a timely manner. I shouldn't have had to move into a property when it obviously isn't ready and having to pay rent for it.

Sonya · 28 November 2021 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Lauren Robinson

Recently signed for a property with Places for People, Lauren was friendly and very knowledgeable. She made the process easy to understand and literally made my day. Thank you very much!

Michaela · 25 November 2021 · Places for People Edinburgh (Shrubhill Walk)