Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 5/5

Google

Places for People schemes are so much nicer than the Edinburgh Council Slums

Peter · 16 April 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 3/5

Google

Rating only, no written review.

Alan · 16 April 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Very Friendly

Very Friendly. Answered my questions confidently. Like these people.

Jim · 14 April 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Customer service not included.

I have been a tenant since 2008 and Places for People have hit rock bottom. I am paying market rent when my tenancy states 80% meaning affordable rent. There are other properties exactly the same as mine and in the same location yet I am paying more due to the other properties being general needs properties. General needs properties means anyone can apply except those with disability due to the property not having any adaptions. This does not make any difference to rental charge so why am I being charged at this rate? I have raised a complaint and a review which was not upheld because this company does not use logic. I am now in discussions with my local councillor in preparation for the housing ombudsman. Please avoid this housing association at all costs.

Mr · 13 April 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

Trustpilot

Great service

Great service, very friendly and helpful.

Andrea · 9 April 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

The people giving five star reviews…

The people giving five star reviews after having lived in PfP properties for two weeks are in for a huge shock. Places for People are utterly corrupt, incompetent and willfully neglectful of its "customers" who they pretend to care about and put on a convincing PR campaign to attract new tenants.They ignore complaints or attempt to circumvent answering them properly because that would make them liable for providing a decent service and/or offering compensation or fixing the issues. Repairs are not carried out, staff lie constantly (at all levels), they increase their service charges yearly for services they do not carry out, they illegally enter their tenants properties without 24 hours notice, they harass people if they make complaints, don't deal with ASB properly, don't believe housing law applies to them and treat their tenants continuously with total contempt. I do not recommend them and would ask people to boycott them completely.We potentially have unsafe cladding on our building, which was "done on the cheap" like Grenfell Tower and Places for People insist its safe with absolutely no evidence to support it.

Emmanuel · 9 April 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

So far they have been sufficient…

So far they have been sufficient informative and very helpful

R · 8 April 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Very sufficient and good service mutch…

Very sufficient and good service mutch better then other housing associations very happy with the customer service.

Kevin · 7 April 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Lauren was fantastic so friendly and…

Lauren was fantastic so friendly and very understanding and help me through it all even when I got stuck she talked me through the progress thankyou so much Lauren what a fantastic woman very polite 😊

Kristin · 7 April 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

*** If you're thinking about moving…

*** If you're thinking about moving into a places for people property. I suggest you read the 1* reviews first. The 5* reviews are all from people that have only just moved in and haven't had to deal with the absolute joke that is Places for People properly yet. Avoid if you want to live in a decent property or want to be treated with any level of respect. If I could give zero stars I would. I have had the misfortune of being a Places for People tenant for 7 and a half long years. They have been a disgraceful landlord from day one until now. These days they don't even pretend that they carry out their legal duties as a landlord. They do not follow their own complaints procedure, in fact staff don't event seem to understand what a complaint procedure is. Their properties are unsafe, unsightly and shoddy and they think their tenants are worthless non-entities. I worked in housing for a decade and never witnessed the level of endemic incompetence that is routine here. If I don't get killed by the dangerously derelict garage outside my front door that is on the verge of collapse, and full of asbestos, or swallowed up the tree that is blocking the entrance to my house in the next few weeks both of which they are responsible for. Thankfully, I shall finally be free of this unscrupulous, disrespectful landlord once and for all in a few weeks. FYI Places for People, if you feel like actually responding to complaint ref 219341 instead of ignoring me, lying to me, or fobbing me or denying all knowledge of the complaint, do let me know! You could try actually following your complaints procedure if you can actually read it! Oh and JW save yourself the bother of copying and pasting your standard email us @ response because we both know that will achieve precisely nothing and I'm not wasting more of my time trying to resolve these issues. You've wasted hours of my time already!

Alison · 2 April 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Should be called places for clowns 🤡

This will be my absolute pleasure writing a review. As it will take around 2-3 sentences to write.. 1st of all why isn't there a choice to submit a zero because it won't let you carry on or submit your review without you giving these clowns a f....g review. Otherwise it would be a big fat zero. Which about sums up the company BIG FAT LIARS. On multiple occasions I've asked for Jobs to be done and waited weeks probably months for them to be completed. I've recently come out of hospital having had major surgery on my arm. I've asked for a grab rail and other items to aid my recovery in my home but guess what. Oh sorry Mr millen there's a 3 month waiting list atm this was back in late February they told me the nearest opportunity is 9th May. Utter joke shop. I will be alot ( hopefully) better by then and hoping to get in and out of the shower unaided but apparently they are fully booked. I mean how long can it take to fit a grab rail to the tiled wall. Probably 10-15 mins tops. I mean to say my shower went knackered something inside had blown so they arranged for a new one to be fitted .. Get this right they sent a guy to my property at 19:30 one evening to which the guy said unfortunately I can't get hold of one now so it's gonna be next week ..we'll der what suppliers is open that time of night 🌙 absolute clowns .. can u see why I call em this .. so the man finally came to fit the new shower it took him 20 mins ...30 mins tops and that was an electrical shower so for a grab rail to be fitted will take a qualified guy 10-15 mins tops to fit a grab rail....... I'd but one and fit the dam thing myself but A...Why should I? B ... cost me money I don't have.... C ... when I move I will get told to remove it if I fit it. . So yes this company is an absolute joke and liars ... I've asked for financial help also due to rising cost of fuel prices I spoke to a woman on a Thursday said to me leave it with me ill get something sorted for you sir..... so 5 days later I'm still waiting .... ..only to be told the application has only just been submitted sir ..so please give us time to review your situation .... so when my rent is due to be collected I'm going to take my monies out of my bank with effect to clear my account and say oh I'm sorry was my money not there I do apologise I'm just processing it atm 5 days later. Hahaha how do they like waiting for things ...... so anyone thinking of moving in one of these properties Don't bother you don't get any joy with repairs for weeks or months later..... I could go on and on but I can't be A r d ( bothered) ..... rant over !!!!

Joe · 1 April 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Needed helping with applying for a…

Needed helping with applying for a house, staff was fast and efficient and helped with any enquiries we’ve had have been answered clearly. Brilliant customer service

Kyra · 1 April 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 3/5

Google

Just here for work

Paul · 28 March 2022 · Places for People Stonehaven

★★★★★ 5/5

Trustpilot

Response to an email?

I phoned regarding a previous email I had sent but not had a response so was chasing it up! The person I spoke to was very helpful and efficient and dealt with the problem straight away.Your phone number wasn't working but I haven't taken that into consideration on this review or it would have been 4 not 5 but that wasn't his fault

Diane · 28 March 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

been waiting 3 years for a new fence it…

been waiting 3 years for a new fence it is now hanging up with bungee cords and numerous patches when informed places for people if i was worried about it falling over i should pay for it mysele as a tennent for 23 years i think i should be treated better it is up to them for fence repairs just not interested in the slightest

Garry · 25 March 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Lauren Robinson

very nice and helpful person , smiling and friendly to us .

Kinga · 24 March 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Disgusting service offered by Derwent

Disgusting service offered by Derwent. Will happily leave you without the necessities and offer you no recompense for constant service failure. Good luck if you have a genuine issue, it will cost you a fortune for them to even attempt to have a look at it. AVOID at any opportunity as they can't wait to get you in and paying but will leave you without what's included in your rent. Sent the incorrect engineer on both appointments first of all which cost me 2 days. Had to accommodate a 3rd with no answers moving forward. The only thing Is for me to book more annual leave for no charge to Derwent, after they have failed at 3 attempts. I have had no heating for the whole of winter and still don't have it now so think twice before agreeing anything with them as they won't help you if you have genuine issues with properties not fit for let!!! Most agents are rude and offer no empathy with their failings. AVOID AVOID AVOID I wasn't offered an temporary heating until appointment number 3 at least a month after my original complaint. In the middle of winter they did not even offer. They are not interested in the slightest.All you get is the below reply.....Like we have't tried for months to get heating during winter. This is the only reply you'll get. How does a company with such a bad rep on Trust pilot not do anything about it? Says it all.

Matt · 24 March 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 3/5

Trustpilot

Since moving into the current property

Since moving into the current property, the property has alot of salt damp,salt damp look like?The Symptoms. Bubbling plaster, flaking paint, crumbling bricks, stonework, mortar, timber decay and/or a musty odour can be among the most common visible symptoms of Rising Salt Damp.This smells lingers in the air no amount of open windows can make this disappear, the amount candles and essence sticks I have lit is rediculious now. To get work done it takes so many visits to "inspect" clearly the walls need work doing. Just do it. I pay my rent on time and never miss a payment. We deserve to live in a home where my children's air ways aren't effected. Although I've been told by a worker that "mould doesn't effect your airways" bec he went on one course that told him so.We have limited cupboard space which for this salt mould I am unable to functionally use as my cutlery, pots and pans start getting mould on them. My spices go soft and observe the moisture. So these drws are unusable as it against the wall in which we have salt mould. Our neighbours have had the same work need doing but it's a lengthy process from reporting to getting work done.

Honestly · 21 March 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Long time I looked for an accommodation…

Long time I looked for an accommodation and thanks to PFP I found and give s me the luck in a place I really want and not too expensive. Thanks PFP

Myriam · 19 March 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

BELOW IS AN EMAIL TO THE "PLACES FOR…

BELOW IS AN EMAIL TO THE "PLACES FOR PEOPLE", THEY HAVE NOT ADDRESSED BUT WHICH SUMS UP THE SERVICE I'VE RECEIVED. should have moved into the above address on the 15th February (when I signed the tenancy agreement) and was supposed to move in full time a week, or so after that date, but it has come to light that the repairs which were supposed to be carried out before I moved were not done.They is no water in the flat because of the stop cock valve being completly sheered off and locked in the off position, and the only water I have been able to use was the stagnant water in the boiler which has dried up.In addition I was given the wrong advice when moving in, regarding the electricity prepayment meter, which had me calling round for days, until another more qualified employee of "Places for people" informed me I had been given the wrong advice, and even credited my prepayment £10 as an apology, which while considerate, doesn't quite cover the distress of the combined issues. The above situations have cost me a great deal of emotional distress, and financial issues, and the fact I paid almost £200 in advance (out of my universal credit, which is approximately £280 a month) strikes me as a grave injustice, given the checks which should have been carried out, but never were! I would like to know how to submit a formal complaint, in regards to the above address issues please?In addition I was not supplied with a lock to my prepayment electricity box.

STEPHEN · 18 March 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

I can’t explain how awful this company…

I can’t explain how awful this company are. If anyone I knew told me they were purchasing a shared ownership property through places for people, I would pay money to stop them. From start to finish there has been nothing but trouble. I am now in the process of selling this and can’t due to the incompetence of places for people/RMG management company. Firstly to sell it, you have to pay fees for NOTHING and secondly, the only thing I need them to do, they can’t seem to do. The communication is awful. You pay for nothing. It’s take, take, take and no give. Absolutely disgusting and such a mistake buying a property from them.

Emily · 17 March 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Ridiculous service charges for service received

I lived in same house for 26 years, the service charge this year is increasing by 22%! during a cost of living crisis. I though Places for People pride themselves on being affordable. I have sent constant emails as the service charge is ridiculous for the amount of service received. Our estate is in a state of disrepair and full of litter. I never get a satisfactory response I am always fobbed of. The only time they contact me is when my account is in arrears. I have now emailed the recently appointed CEO Greg Reed, lets see where that gets meUpdate:Sent several photographs and emails, not received a single response! Banging my head against a brickwall

Harryamy2468 · 16 March 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Very bad experience

Very bad experience. They charge money for nothing. I am forced to pay while I am not receiving any services from them, sounds like a scam. How can you pay for service charge while I have a Freehold property and the surrounding area is in very poor condition. They dont even bother to cut weeds or lawn. I will need to take legal action against them, no other choice.

Traperos · 16 March 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

This company are as BAD as there…

This company are as BAD as there associate companies RMG and Places Management Group of incompetent companies run for one end to make money and not do the work that they are supposed to do.ONE STAR IS TO MUCH FOR THIS LOT

Mr · 15 March 2022 · Places for People Edinburgh (Shrubhill Walk)