Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 1/5

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Not good

We were offered a property at the beginning of June- it was the end of August before we got the keys. They messed us around constantly trying to prove a 16 year old is British with no driving license or passport a birth certificate isn’t enough.The house was filthy I have taken pictures. It needed decorating in every single room. Ground on muck .The kitchen cupboards had new doors but inside they were filthy Fat cow graffiti written on the ceiling they painted over it but it was clearly visible. They gave me £100 towards decorating because they admitted it wasn’t clean- it’s a four bedroom room house it doesn’t cover the paint! They left the carpets from the previous tenants- not ones you would want to walk on - hanging! We had to remove them. Knot weed clearly growing in garden- it is not a simple thing to dispose of -at the time i didn’t know it was Japanese Knot weed. I actually have come to love the stuff as it is not legal for me to remove it and not much else grows in my garden. Repairs they try there best to not repair anything and it takes time if it is their responsibility. We have been without hot water for four days now and our repair day is another 14 days away- because we have a shower upstairs it’s ok - my husband is disabled and has bad legs bandaged up to his knees he can’t get upstairs at the moment but still it’s not an urgent need! The walls are so thin I can hear my neighbour use her toilet and her nocturnal habits are clearly audible. Not her fault I can hear my child roll over in her bed or open a drawer the house is poorly constructed. Everyone knows when a family member is using the toilet when we’re sat watching tv not just the flush. I don’t need my large house now as my children have left but getting downsized isn’t simple nothing is simple when dealing with PLACES FOR PEOPLE. Most people don’t have a choice who there Landlord is .you go with whoever has a property available if you do have a choice don’t choose these people. They are not good!

Barbara · 30 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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They were so friendly and explained…

They were so friendly and explained everything to me over the phone and by email of offering me a property

Gail · 29 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Been with places for people for 5 years…

Been with places for people for 5 years now. Got a 3 bed house within 1 week off applying, best thing we ever did. Any repairs that have needed doing they are there right away. Never had any problems with them ourselves. Only problem we have is tge neighbours who think it's a playground at 3am in morning. Wondering how to make a complaint about them cause seriously had enough. Great housing company

Nicola · 24 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Shocking place avoid completely avoid

Shocking place avoid completely avoid. Will be giving flat up due to their service and the people they let live in the flats. They put up a scaffolding outside my kitchen window in the middle of a heatwave so I can't open the window they gave me no notice at all. I rang the housing officer he didn't even know and he's meant to be looking after the block. Motorbikes inside the communal entrance and the garden. And to top it of theres a neighbor who has had an injunction against her many reports from myself and others and yet she's still there believing a 60 ft garden is hers nobody is allowed on the garden without mouth. places for people do absolutely nothing. I promise you now you go with theses tinpots a month down the line you'd probably give your property up like I'm doing. Shocking so-called company. Absolute tin pots.

Ryan · 22 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I have been renting with them for 5…

I have been renting with them for 5 years, they left me without heating for 3 years!! Finally put in a new boiler inly to do it wrong and leave me with a massive water leek which I'm now paying for. They hang up when you call,don't turn up when there suppose to and leave massive holes in walls so you freeze..... all whilst you have cancer. AVOID AVOID AVOID!!! If I had any other place to go I would, they truly are awful. My son and I currently have no working kitchen have sat in all day for no one to show and can't get through as they are hanging up everytime. I feel lost thanks to them.

Lisa · 22 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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It's been going on for a long time now…

It's been going on for a long time now I had a leak in my kitchen and a few times I was let down sating they was stuck in traffic and couldn't make it when she told me he lived in the area then he came said it was the roof so again had to take time off work the roofer came didn't knock on just came and went I only found this out after the time he was due then I rang up they sating he's been but can't do anything as no scaffolding wasn't in place so end of the day my roof was done but the damp and mould is all on my wall and is now in my cupboards ruining my contents the smell is that bad I'm waiting to see my doctor as its now affecting my health I have rang messaged emailed and still nothing is being done absolute joke now

Michelle · 22 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Fast efficient service

Rating only, no written review.

Barbara · 17 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Harassment from a neighbour for 4 years

I have been harassed by a neighbour with mental illness for 4yrs, she is dead now but her husband is carrying on from her with him attacking me and my husband and us both landing up in A&E for 7hrs , me having my head wound glued and stitched and my husband bruised and maybe a cracked rib, this is all the fault of Magdalena Pietrzak and Debi Marriott-Lavery group director

Dorothy · 16 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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This is the worse housing association…

This is the worse housing association you could ever hope to be involved with , their flats are literally falling apart they don't fix them thier staff are rude and arrogant and just not very nice people as are the flats full of damp , rots and leaks , my advice would be to avoid this compamy like the plague as if your life depended apon it .

Peter · 15 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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So I moved into my new apartment…

So I moved into my new apartment yesterday and it was more than I could of hoped for - the agent who showed me around before I got my keys was very professional.. So far I cannot fault the help I have recieved.

Nicole · 12 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Unbelieveably bad

This company beggars belief as to how bad they are!I didn't realise such incompetence still existed in the 21st century.They ring up late in the evening claiming you're in arrears and demand payment over the phone, sounding for all the world like a scammer.This was sorted by going into their offices and speaking to a manager, we were not in arrears at all.Then they cold-called again and asked for personal information for 'data protection’.Why on Earth would you give a cold caller your personal information?"I've told you who I am" they said, well a scammer would say that wouldn't they.This was resolved by telling the caller I would call the office and ask for them.I don't know why they think their behavior is normal.Then they called saying they needed to block both our doors with scaffold to access next doors roof, so, we have no way in or out for the week it’s going to take you to repair next doors roof?“Use a window” we were told!Clearly it would have been against the law to block the doors, but they insisted we would be in breach of our tenancy if we didn’t allow it, that’s their ‘go-to’ threat to gain compliance.Yet another trip to their offices to sort it out!It took them two years to come out to the garden gate to repair the access, my wife’s occupational therapist was helping us with this, she said she had sent 27 emails to the landlord but had no reply, and she had never known anything like it.We had moved out by the time they came to do the work.The worst one was a complaint raised by my wife about the housing officer, they are supposed to call you back within 48hrs but never do, yet following the complaint the same housing officer then managed to call my wife and start making threats about leaving a cardboard box in a bin.I took over at that point as my wife suffers from severe anxiety and had to be seen in hospital following their threats, I complained and went through their lenghtly, multi-stages, complaints procedure, which I'm sure is just there to knock you back and put you off pursuing it.The complaint ended up at the housing ombudsman who found in our favor and severely lambasted the landlord for the way they had been carrying on, that is despite them investigating themselves several times and finding no wrong doing, can’t see the wood for the trees then!We were also awarded compensation by the ombudsman, this was the third time we had been awarded compensation due to their poor conduct.The ombudsman also ordered them to apologise, and they had to do that twice because they couldn’t get it right first time!If their complaint procedure was fit for purpose, they wouldn't have suffered such humiliation at the ombudsman stage, and if they hadn’t been so snotty, a complaint wouldn’t have been raised in the first place.And if they didn’t have to keep paying out compensation for their negligence, they wouldn’t have to put the rent up to cover their losses.Even my wife’s Doctor wrote to them but still they carried on.During the ombudsman stage I did a subject access request and discovered that they had said they are “over and above” us. That didn’t go down well with the ombudsman or me, there is no one at that place who is over or above me that’s for sure.It also showed that one of their internal investigations found that they had not followed correct procedure, despite that, they then wrote to us telling us they had done no wrong as they had followed procedure!They couldn't even get my wife's name right when they wrote to us, despite telling them numerous times, they are just rude and unprofessional.If you are thinking or renting from this place, do yourself a favour, and look elsewhere.Just in case Places for People read this and leave the response they seem to normally leave to poor reviews on here, don’t bother asking me to email or call to discuss it, I’m sick to death of repeating myself and having nothing change. You just carry on unabated.

Mrs · 11 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

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Since I wrote my last review places for…

Since I wrote my last review places for people told me too email them like they have told everyone on here, I did this and have had no response what so ever😡

Jackie · 8 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Gardening

I have been trying to sort out the costing of our garden maintenance for a while now at Bents cottages Mowbray road South shields, but getting no where the landscape manager keeps referring me to living plus then the email gets sent to our scheme manager ,and so it goes round and round no body is interested in the state of the grounds . All you are bothered about is the service charge. So much for your Spirit values and the slogan we work better when we work together!!! Regards Malcolm Turner

Malcolm · 8 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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we are currently in a property that is…

we are currently in a property that is not suitable for my Husbands needs as he is disabled, he is in Hospital and has been in Hospital for 36 days because he kept banging into a Storage Heater in our Hallway, he ended up in Hospital with Septic Arthritis of the Knee. So Place for People said we could remove it and replace with a slimmer one. been in touch with some Electrician and they have said because these Storage Heaters in the Flats are Old they got Asbestos in them so the costing would be well out of our Price range. do Place for People realise that it would be an Impossible task. not sure but really not good.

Mrs · 7 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Lia Matson you are awesome.

Big round of applause for Lia Matson who helped me with my housing process. She is an absolute legend 👏 and deserves to be even on a higher position. I'll be happy to work with her again. Smooth and easy experience.Thanks again.

Kevin · 4 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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No gate/fence

Still waiting for our gate/fence to be fixed had email to say it had been passed to in house but no definite answer.

Maureen · 3 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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They are an absolute joke if you have…

They are an absolute joke if you have any sense do not use them. Their quality of work is poor they use contractors who do a rubbish job and then they don’t take any responsibility for their work and then try to fob you. Their customer service is shocking never taking responsibility or showing any empathy

Martin · 3 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Absolutely terrible Nightmare

Absolutely terrible Worst nightmare I've experienced fir years Anti Social Behaviour is not dealt with. Passing the book BBully culture Avoid if you can They promise to care for yiu . But don't give s flying pea about yiuThey avoid Please don't tenant with them unless your circumstances nudge you to Avoid

Paul · 3 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Worst place to live …

We never met manager of building in site we have every day basically problem with lift:( lift bottons should be press or pushed in by key beacuse it is stucked inside fram we don't know is safe or not to touch this building is most dirtiest place in the town,stsirs windos in 3 years never been cleaned they get rent and service charge unfortunately they don't care about residents.

Sue · 2 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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They don't answer the phone and live…

They don't answer the phone and live chat doesn't respond as well.

Mark · 2 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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One word useless

One word useless. Quick with taking the rent but getting a repair done is just a complete different matter. Customer focus team haven't replied to my emails even though the complaint went to housing ombudsman. Absolute joke

· 1 August 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Process was good

Process was good: had a friendly rep called to have an interview with me. I was always communicated to all the way

Joy · 29 July 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I have been a tenant for 21 years I…

I have been a tenant for 21 years I have never ever missed my rent and always looked after my house and garden, I recently enquired about the possibility of new kitchen upgrade too be told there are no plans too upgrade our kitchens or our bathrooms, in the near future, I think the up grade of the property is terrible after 21 years you would think something would be done

Jackie · 25 July 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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9 years of yap yap yap

Rented a flat for 9 years as I had no choice due to parent moving away for work are re marage. Place was in poor condition to begin with. Poorly fitting windows and damp in the bathroom. Multiple leaks from the roof. Never fixed not even with the " major renovations ". Constantly phoning in fixes and getting fobbed off or blamed for the damages. Electrics in the kitchen. Where a death waiting to happen. Fire doors that could trap you inside. A lift that broke down Multiple times with disabled folks inside. Never missed a rent payment in all the time. Yet get treated like dirt by staffers and corporate The kicker comes when I split withy partner and loose my job. Pfp got notice of income issues told no problem. When the time comes.es for the housing benefit to be payed it was not payed. Unfortunately the job center messed up the claim 3 times due to pfp giving them the wrong details every time that it was requested. Ended up apparently owing over 2k to pfp for missing payments. Just as the situation was solved they served an eviction notice on me. In hindsight I should have had the hb payed to me then I pay pfp but I thought it was better to cut out the middle and get it sent direct to them. Still haven't payed the debt and never will. Not my problem that they can't give a government agency the correct information.

Sara · 19 July 2022 · Places for People Edinburgh (Shrubhill Walk)