Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 1/5

Trustpilot

Had to put 1 star as it’s not possible…

Had to put 1 star as it’s not possible to put zero. I have been living with no heating for the last 24 hours in minus temperatures and am told by txt that it willNow be Monday. Had to call them to get. Clarification what this txt was I. Relation to, Apparently they can’t get the part as the supplier cannot get this till Monday. I am absolutely furious to say the least to be left in a freezing cold house over the weekend. Surely they could try another supplier. Oh they did leave me with a small oils heater but tbh this is useless. There was no apology either that I have been left in this position. Just a thought - what would the situation be if this had happened on Xmas eve!!

Carolyn · 16 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Avoid!!

Avoid!!! customer service is terrible. Me and my son are having to sit in a freezing cold house because fixing my boiler is not an emergency!!

Nas · 15 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Places for People, more like Dont Care for People

Had a water leak from upstairs flat on 7th May 2022.They left the upstairs pensioner without fresh water for 10 days?Took Places for People 2 months to send out an electrician to replace the damaged extractor fan in my flat, the firm they used did such a bad job (they put in a 6 inch fan and tried to meld it to a 4 inch pipe) i personally paid for it to be refitted correctly.3 months later after they sent 3 different people out to review the water damage and after countless phone calls, and emails where i supplied photos they sent out a carpenter to plaster and seal the sealing? He was unable to complete the work as he was not a decorator.They then arranged for a decorator to attend who plastered, sanded and sealed the ceiling on 1st December after the orignal date was canceled due to unknown reasons.Places for People were due out on 15th to paint the ceiling as it is part of the tenancy agreement as the water damage was beyond my control and i was not at fault as it was down to shoddy workmanship from Barrat Homes who built the property.But again it seems they have failed in their duty of care as they are now stating that it is not down to them to paint the ceiling?I will be sending my complaints and list of issue to the national and regional papers as i find that this firm is failing dismally and does not seem to answer to anyone.

Chris · 14 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Lorraine at places for people was fab

Lorraine at places for people was fab, kept me updated and was lovely though out the process, thank you! X

Katie · 14 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Stop cutting the phone line off at 14…

Stop cutting the phone line off at 14 minutes! It's so frustrating! 4 times today!

Rachel · 14 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

No heating for a week

No heating for a week, had two 24 hour emergency call out, the same guy came twice and didn’t do a lot, just seemed to wipe of the error code and leave, second time he said ‘my gaffer will ring you Monday’ he never. Never left any heaters or nothing. It’s absolutely disgusting leaving us to live in here. I rang customer services and the lady laughed at the situation.

BK · 14 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Terrible ongoing customer service

Seems to be a terrible company.Make constant appointments that they fail to turn up on I recently nearly had my property flooded due to drainage issues I raised as a health and safety took them two weeks to attend and fix.You contact them on there online enquiry form and they comeback days later saying I have failed to contact.Have noticed neighbours windows have all been replaced yet mine haven't raised and asked multiple times about when mine will be done no contact back.They booked to come and replace front door to a fire safety one no one turned up again. Seems they just want to get paid and ignore tennents and continue to provide terrible customer service.They are very good at doing surveys just not actually doing any work they survey.

Paul · 13 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

We have been with Council and then the…

We have been with Council and then the forever changing Housing Association for 30 years. “Places for People” ….not fit for human occupancy. My Mum died because you couldn’t fix a leaking stack pipe - but when she was admitting hospital you came and fixed straight away. However she lost her fight to Pneumonia with a rare strain not seen in UK since Victorian times when we used to throw our human wate in the street. Now we have mould due to a leaky heating system and water getting in from the roof? Still waiting weeks on to be looked at. What’s the saying “ no roof no house”. We have a door that’s not secure windows not sealed as curtains blow in the breeze. Water leaking throw kitchen vent when it rains running down the walls onto electrics. Our air source doesn’t work due to inefficient insulation- 4 hours on yesterday and room thermostat still on 17 degrees gone up from 16.5 in four hours!! Guess I will have to start Another Formal Complaint as it’s the only way anything will be done. We are tenants ( not customers) and you are our Landlord you do not have your own rules and regulations. You treat your tenants like we are scum living in slum properties. If I end up I’ll or any of my family due to your negligence I will not keep quiet - I should of reported you when you killed my Mum at 66 years old,Update Now the 13th December with temperatures dropping to -7 last night and we still have no heating. On the phone yesterday waiting for an hour no answer. Currently been waiting half an hour and still no reply. Looks like we going to have a rubbish Christmas

Tina · 13 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

Trustpilot

I have just applied with these and had…

I have just applied with these and had no problems I am disabled and landlord of 5 yr is selling up in 6 weeks so am hoping this company helps and cares for people who need

Zoey · 13 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

I am writing this as I also wait for an…

I am writing this as I also wait for an answer to the emergency telephone line having been on hold now for 3 hours and 15 minutes to report my 84 year old mothers heating breakdown . She has only come out of hospital this afternoon and now sitting in a cold flat in the middle of winter with no hope of getting it repaired as I can’t get anyone to answer to report it. This is diabolical customer service

B · 10 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

I’m writing this review as I wait for…

I’m writing this review as I wait for my call to the emergency repair telephone line to be answered. The timer has just passed the 60!minute mark. I’d opt for the call back feature, but last time nobody called back. That’s not a very good “emergency” response. The whole building of 14 flats has lost its water supply for the second time in a week. No communication and no interest from PFP.

Ian · 10 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Having complied with places for people…

Having complied with places for people and filled in diary sheets for two weeks nothing has been heard from this company. They have not had the courtesy to acknowledge they have even received the sheets. This lady is at her wits end and still they do nothing. I was promised a letter from the housing officer last week after I emailed them about no response and still there is nothing from them. They seem completely incompetent and cold hearted

June · 7 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I bought an apartment in st neots last…

I bought an apartment in st neots last year in 2021 and the service charge costs 390£ per year, for 2022 they sent me an invoice that increased to 1530£... it's an old building, they never came to wash the windows , but we pay for it and the cleaning doesn't do it properly... I asked my neighbors about the service charge and they don't pay anything like that because the apartments are from the council... I called chorus and la. place for many times people to give me an explanation, but no one is able to why I had to pay £1530 for the year 2022... it's a joke

Marinel · 6 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Ive been speaking to loraine smith-more…

Ive been speaking to loraine smith-more about a property ive been lookin at for some time and the experience and response ive had with loraine is more then words could explain she has been so helpfull so polite so on point and most of all so understanding i couldnt have had or have had a excelent experience like this in a long time so thank you very much for you time an effort you have put into my work thank you loraine.

Sajid · 5 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Rang on Friday and spoke to a gentleman…

Rang on Friday and spoke to a gentleman who was so polite and really listened. All the people I have spoke to at Places for People have always been professional and very helpful!!!

Lisa · 4 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

No concern for tenants

First person had mental health issues filled his room with rubbish up all night not cleaning up after him then he undone the brakes on my bike,witch put my life at risk,now some one else moved in a few weeks ago and within days stole my bike from under the stairs and ate my food from the freezer,comes in early hours of the morning slams the front door bangs about waking everyone up and is dirty. Our support worker asked for a bike shed or something so that we could lock our bike up months ago but was told no. He is prescribed valium but takes other drugs on top so really should be monitored by staff,but this is unstaffed house he has left a lofe of bread in the oven over night,put a microwave meal on for 20minutes and melted it. Yet no one gives a toss you expect your things to be safe in the house if they done a bit of checking before they put people into a house with people who are trying to get back on track this wouldn't happen. Save up to buy a nice bike then nicked. But as long as they get their rent is all they care about not that I'm hundreds of pounds out of pocket. STEAR CLEAR.

Nick · 4 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

I AM SO COLD

I AM SO COLD HAVE NOT COME BACK TO FIX HEATING HAVE NOT GIVE ME HEATER GOT MY OWN IMOVE FROM ROOM TO ROOM NO POINT LEAVING ME A MESSAGE TO CONTACT YOU I HAVE NO REPLY 70 year old no one cares !!!!!! How do they get away with it

Elaine · 1 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Very pleasant and helpful staff

Very pleasant and helpful staff, efficient service.

Rach · 29 November 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

ABSOLUTE DISGRACE OF A COMPANY.

ABSOLUTE DISGRACE OF A COMPANY.I Own a house next door to a rented property owned by places for people. February this year there fence blew down and still on going waiting for 2 fence panels. We've had to build barriers over the summer until the fence has to be repaired and in this weather they have fallen over and I have just watched there dog come into my garden and leave his waste behind. Doesnt even warrant the 1 star given to be honest

Chris · 27 November 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Honestly made me the happiest woman…

Honestly made me the happiest woman alive right now after sofa surfing with my daughter Amanda styran has got me a property that I will finally be able to call our home, I'm so grateful there's defo been tears of happiness today I'm overwhelmed and so so happy thank you so much

Sophie · 25 November 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Wouldn't touch a property of theirs with a bargepole

If I could give 0 stara I would Wouldn't let me put the date as it was more than 1 year ago but by the looks of recent reviews they still haven't changed I took a 2 bed flat which after a few weeks of living there the woodlice started then winter came and the damp and mould started, i had to bring my newborn son into this, despite his recurrent chest infections and asthma due to all of this and a letter from my gp places for people did nothing!!!!! Their advice was to keep windows open all day and move all furniture into the middle of the room and buy a dehumidifier, got so desperate to get out I got the local paper involved who then decided they wouldn't print the story as places for people told them they were doing everything they can 😂, when I eventually got out I had to throw so much stuff away because it was damaged by damp and mould, couldn't care less about their tenants and wouldn't take another property of theirs if they paid me, avoid avoid avoid !!!!

J · 24 November 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Pathetic

Pathetic. Waiting for a new intercom as the old one broke. 2 years now!!!!!!!!!!

Sebastian · 24 November 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Have spent a total of 1 hr trying to…

Have spent a total of 1 hr trying to get a human to ask someone to do a sewer inspection. Still haven't got through. I work full time so cannot sit endlessly or wait for their "queue callback" system. So regret buying our house with a sewer that is still managed by a company at all especially this one. Sewers should be publicly maintained. Would've got through to someone by now if government operated. Dreadful customer service from a company that should not have anything to with my privately owned house.

EB · 21 November 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Removed my last review …

Cheeky scam company had my last review removed, I complained that pfp let a family of 1 adult, 4 children ( 2 are severely disabled) move in to a home with an asbestos tank in the loft, which the refuse to move, myself and my kids are frozen because raidiators don't work in the bedrooms, there a numerous faulty plug sockets, smoke alarms constantly go off, toilet keeps blocking because the contractors put their plaster waste down the drains to which I had to pay for dalrod to come out and they wrote a report to pfp which has been ignored, I can't let my kids in the back garden as it's not secure and I have to pay for it, and I pay the rent on time every month and somehow I'm in arrears and they sent me a threatening text and letter saying pay up or we will evict you, I'm a criminology student so I am seeking legal council now and I will be exposing this company on my YouTube channel, I will take a screenshot of this just In case they remove this complaint aswell

S · 17 November 2022 · Places for People Edinburgh (Shrubhill Walk)