Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 1/5

Trustpilot

Do not come here

my dad lived at the loughton branch for 4 months before he passed away in december 22 all i have to say the manager absaloute waste of time she has no no respect for families we got promised lots of things to help my dad ..... but never did. my dad should have had a care plan but never did and was suppose to have been done on the day he moved in the carers didnt even know his name until 2 months in to him living there and he had epilespy i am fuming with the lack of care my dad received and on the day my dad died they didnt even bother to call me as i found out for myself on the day. i will be complaing to the head office. i would find a care home that actually helps the elderly and the unwell then this place.

Ashley · 18 February 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

I would like to give a shout out to…

I would like to give a shout out to plumber Craig Williams. Thank you for the great job and advice today buddy.

Customer · 10 February 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Places for people, should rename to places for pigs

Places for people do not ever send quality workman out to do work, only in time a long time, a bodger or a cowboy turns up, does nothing and goes off, I have cracked cavity trays and blocked cavity walls, lost thousands of pounds on ruined carpets, dehumidifiers, damp seal paint etc etc, they couldn't care less, with no concern for the terrible damp problems at Treebys close, Burton , Dorset, BH237HP, they bodge, and do nothing for anyone, places for pigs is more apt a name .......

J · 8 February 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Everytime I apply for a property you…

Everytime I apply for a property you hear nothing back most days the websight is down how do people actually get properties through these

Chelsea · 7 February 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

AVOID LIKE A PLAGUE!!!!

Rating only, no written review.

Darren · 3 February 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Sarah Smith was the friendliest boss I…

Sarah Smith was the friendliest boss I ever had . I didn't have to use adultwork in months !

Dan · 2 February 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

They don't care

We live next door to hell it's mentally sending us mad places of people will not even talk to us been sending emails to them for 3 years not Evan give us a call we spent lot of money on our home . We are looking else where stay a way from them if you can

Michaela · 2 February 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Housing maintenance poor

Places for People customer service is ok but the maintenance of the housing is very poor. The exterior of my house was last painted in 2007! Despite peeling paint and rotten woodwork, I'm told it will get done when it's my turn! Surely it must be my turn soon? Also, my kitchen was fitted prior to me moving in and after 20 plus years, it is in desperate need of updating. I've had numerous leaks under the kitchen sink which has damaged the unit and I've had to cover the cabinets in fablon to make it look decent. The house a few doors down from me which is also owned by Places for People had their kitchen replaced about 5 years ago! A surveyor did come out and agreed the kitchen needed doing about the same time but since then there has been no further news. I have recently had a new bath in (due to it leaking) but their is no shower and as I'm disabled, it is really hard for me to get in and out of the bath unaided. On a plus point, they did fit a second stair rail on the stairs! All in all I feel that there is minimal effort to update the existing house stock. It wouldn't be so bad if they advised the tenants of planned works but you're left in limbo!

Georgina · 2 February 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

The absolute worst and unhelpful…

The absolute worst and unhelpful business.I informed them of a tenants death. There was no care or sympathy for the deceased and of all the businesses I had to speak with this one was the most unhelpful and awkward.All they were interested in was getting the property team into the property to dispose of the tenants belongings and get it ready for a new tenant. I asked for someone senior to call me to discuss...no response. Extremely poor.

Kevin · 28 January 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Jacky was really helpful and as this is…

Jacky was really helpful and as this is my fist time moving out, she also made it all clear to me and my partner.

Michaela · 26 January 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Vouchers were given for electricity and…

Vouchers were given for electricity and food was able to print and use the vouchers The staff were helpful and were able to deal with me in a pleasant and effective manner returned call within the day

Max · 23 January 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Don’t complete repairs

3 months prior to today I reported damp in my living room, since then I have further reported it 2 times. I am 28 weeks pregnant with a high risk pregnancy nobody has been in contact regarding it and my house is absolutely freezing to a point I have a chest infection, upon informing them received no help. This was after waiting to speak to an advisor for 65 minutes.

Lily · 23 January 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Awful landlords, DO NOT RENT FROM THEM

Awful landlords. They are completely un-organised, un-apologetic and take months to get back to you when you report a repair. None of the repair people that came to our home during lockdown followed the rules (gloves, masks, hand gel etc), despite us complaining to Derwent Living/Places for People about this (and being assured that they take covid rules very seriously and would follow this up) the repair people STILL showed up without masks on, without gloves and didn't antibac the surfaces they touched (despite us getting a letter before the appointment saying that this would happen).I would avoid any home that is let by Derwent living/Places for People in the future. Our rent rises every. Single. year. Without fail. Even during covid when everyone was struggling, they still raised our rent. Derwent living/Places for People should be ashamed of themselves. They even tried to send a surveyor round to our home during lockdown (which definitely wasn't for any reason that would benefit us). Surely the safety of your tenants should come above assessing the property for it's value during a GLOBAL PANDEMIC? Clearly not.We got a letter to say someone was coming out, however the letter was dated 2 weeks before the day we actually received it, giving us not even one days notice of this surveyor visit. This happens quite frequently with gas checks etc as well, where we will get a letter just a few days before, or not get a letter at all. Not great when you both work and need to try and be in for the appointment, otherwise risk being taken to court if you miss two of their appointments.My name and title changed 4 years ago, I have informed Derwent Living/Places for People of my name/title change three times now, including sending the correct proof, yet they STILL haven't updated it on their system and send letters addressed to my old name. I've given up on informing them now.We started paying around £500ish in rent and now we pay nearly £700 a month in rent. It goes up every single year without fail and I'm sure it will go up this year too, despite the cost of living crisis.Just to add to this, I reported 2x repairs on the 8th of January 2023 and I STILL haven't heard anything from them and it is now the 22nd of January 2023. Also the fence around our back garden completely broke in MARCH LAST YEAR and was reported straight away. This means that anyone can now get onto our back garden with ease, and we have still heard absolutely nothing almost a year later! Really unacceptable to say how much we are paying them in rent.I really cannot stress enough how awful they are. Whenever you get through on the phone the people are rude and couldn't care less. I would advise everyone to go with a different landlord, do not rent from this company, all they care about is money.In response to the reply below- there is NO solution, I highly doubt you will send anyone out quicker to fix the issues in the property and I HIGHLY, HIGHLY doubt you won't put our rent up in March/lower it, so I will not be contacting you for whatever solution you think can fix the above, because there isn't one. I will be forever advising people to avoid your terrible company that doesn't care about its tenants.

Robyn · 23 January 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

They dont real careI contacted places for people on the 17…

I contacted places for people on the 17 Jan this year 2023 to report a complete Loss of heating and hot water . The temperature was -7° . After explaining I had several health conditions they sent an engineer who arrived at 8pm with a heater. He obviously didn't want to be there. After about 20 mnts he said he couldn't fix it and reported it back to Places for People . The following day another engineer from another Co.pany turned up to check for the leak. He found it within 5 minutes but said he couldn't fix it and sent it back to Places for people. In the meantime the temperature was was still -6 . Eventually Places for People arranged for a repair to be carried out a week later . So no heating, no hot water for a whole week , no washing , no shower , no heating. I have a heart /lung condition and a chronic kidney disease. I'm a retired pensioner, registered disabled and freezing cold. All I can think of is god help those poor people in UKRAIN.

PAULA · 21 January 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Regan was amazing

Regan was amazing , swift and very on it.Can't wait to get moved in!! Give the lady a pay rise!!! She so deserves it!!

Lisa · 20 January 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

damp riddled home

i am a 20 year old girl who was so excited to move into my first ever home. i should have known from the start when they allowed me to view it and i had to make a decision right there on the spot and handed the key’s straight away. i was convinced by them that i would be eligible for all this help in paying my bills but turns out im not eligible for anything so im left with a home riddled in damp and struggling to pay for it. i’ve been in the place for 3 weeks before i decided to end my tenancy. the place is riddled with damp from the living room to my bedroom and the appointment for them to come and just LOOK at the situation is 2 months from the date i reported it. none of the windows are sealed and it is an extremely cold building. no damp was visible on the day i went to view like they had just painted over it all. i wont be using these again.

Customer · 16 January 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Google

Flats over looking leith walk are soaking wet and mould ridden worst condition I have ever saw an apparent new build places for people hang your head on shame

Y · 15 January 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

lorraine was a great help

lorraine was a great help, very understanding, very productive, quick responses and overall great customer service.

MRHARRISONWILDING · 11 January 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

My 96 year old mum's door lock would…

My 96 year old mum's door lock would not work. Both she and her carers tried to lock the door after their visits but to no avail. My brother tried but no luck again as it was obviously broken. He tried telephoning Places for people to report this but was on the 'phone for hours and eventually had to call my sister-in-law to come and take over as he had an appointment to attend. She was on the telephone from 11.00am to 2.30pm and she also had to give up and call a locksmith because we couldn't leave mum in a dangerous situation. The locksmith cost her £260. I e-mailed the CEO of Places for People yesterday but no reply yet. To submit this review I have to state that this review is my own genuine experience but it's not - it's my mums! As I have Power of Atorney for mum's well being I hope this review will be accepted.This complaint has now been resolved and I thank the Customer Service Manager for all her help in bringing this complaint to a satisfactory conclusion.

Elaine · 7 January 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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What a joke this company is there have…

What a joke this company is there have the cheek to ask for rates the scale does not go lower every time you contact them there go out of there way to make it the hardest thing it would be easier to contact N A S A and that's on the moon but I think this review will end up where everything else goes in the bin once again THANKS FOR NOTHING

John · 4 January 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Terrible, horrendous, disappointing and untrustworthy!

I purchased a newly built house (Squirrelwood development) from this developer and my experience with them was totally terrible from the very beginning until the completion. Firstly, the delays and how they communicated these setbacks to us. The property was supposed to be completed by end of July 2022. Then it was pushed back to September, then November and finally December. I asked them several times when exactly on December and they told me that it was already in the calendar that we will be completing by the 2nd week of December. Based on this information, I made plans. A month before, I filed the remaining days of annual leave on the 2nd week of December (not much was left of my annual leave because I used most of them back then when they gave us false promises - tentative completion date). I also informed my landlord that I will be terminating our tenancy on the 3rd week of December (23rd December to be exact). I made plans to move out the flat we were staying on the 17th and 18th of December and arranged for the professional cleaning of the flat on 20th December. I arranged for a moving van as well. But then they did not inform us beforehand that once the property is built, they still need to secure a certain certification before we could actually move in which took another week to secure. Now, the completion date has been move to 22nd of December. Me and wife work in the hospital as nurses and we can no longer change our annual leaves as our shifts and schedule have been finalised already. We could not find anyone to swap shifts with us partly because of the Christmas season and all of workmates had plans for that week. We needed to move out of our flat to accommodate the professional cleaning and we stayed in our friend’s house for the meantime. It was so stressful for us a we need to change plans again and we need to move out twice! Every time they gave us a completion date, we planned for child care, leave from work and so many other things, and all those plans were laid to waste including our planned holidays. To avoid all these mess, all they needed to do was to inform us about this certification and we could have made changes to our plans (again)!Secondly, the completion and handover of keys was disastrous! Today, I attended the house tour together with my 1 year old son (I was having difficulty sorting the childcare) at 11:30 am. My wife managed to take 2 hours of time off from work and we were excited to see the house. However when we arrived at the site, the front of the house was nothing but mud. The inside was nice though. We did the house tour with Rob (builder) while Lexi (sales agent) was sorting out the paperwork. Rob was really nice to answer all my questions and patiently explained to me everything. Lexi left in a hurry as another client was also completing that day. In the end, we did not get a proper handover of meter readings and most importantly, the keys as Rob couldn’t find the front door keys! We went out to look for Lexi and decided to go to her office. As we were on our way to site office, we saw Lexi with another client and we told her that we still haven’t had the keys. As she tried phoning someone to sort out our keys, I was already losing my patience. I told her that I will get the keys from her the next day as it was already 1pm and my little one hadn’t had lunch yet and was already hungry. She did promise me that she will find the keys and will take a video of herself placing our keys inside the safe in the office and send that video to me. I waited the whole afternoon and was really worried about the security of the house as it is already under our responsibility. We emailed her but she did not respond at all. I just hope that they did find our keys and locked the house. Yet another false promise. Lastly, the experience of buying a house was supposed to be exciting but because of their f*** ups, all it brought us was stress after stress. Christmas season was supposed to be a time to celebrate and enjoy but because of their incompetence, we couldn’t plan for Christmas at all. Their poor communication, false promises and incompetence on top of stress they gave us makes me want to stab them in the eye! It made me wish I had not bought the house. Totally disappointed!

Felipe · 23 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Effective managerial staff is totally non-existant.

Places For People seem to have contracted Cotman Housing Assoc to run the resident social housing in East Anglia.I have had bad experiences with Cotman Housing ever since moving to one of their properties in Sept.2016.This time, workmen sent by Cotman kindly informed me that there was loft insulation missing in my loft above my front bedroom. They told me it was a space measuring approx 10 ft by 4ft. that had no insulation whatsoever.It was only in July 2022 that I won a stage two hearing to have my loft insulated with the legally deemed 12 inch thick insulation in social housing.It does appear obvious the contractor ran out of insulation and my being a pensioner, they kept quiet about it, saying nothing, hoping it will never be noticed.Now back to Cotman Housing acting for Places For People. After the usual 2 hour wait on the phone to the repair dept, I gave up and then engaged in an online chat with Repairs Dept, informing a member of staff named Tom of the problem.He told me this does not come under the Repairs Team but the Assets Team, and gave me their email address.I then emailed the problem to The Assets Team, only to receive a email reply that this is NOT the Asset Team problem, but that of The Repair team, and not to use that email address again. So, we have the farce of The Repairs Team accusing the Asset Team it is their problem, but The Asset Team arguing back that it is The Repairs team problem. Needless to say, nobody is going to lay the missing insulation in my loft because of the two teams arguing with each other. Meanwhile, I'm piggie-in-the-middle losing both heat and money out of my roof due to missing insulation! Thank you very much, Cotman Housing and Places For People.Having been in the military, then progressing to a managerial career, gaining a B.A. degree, then becoming a director of a social Housing ALMO in London before my retirement, I know that if staff do not even know what their responsibility is, then such things as full training, regular team briefs, yearly staff appraisals, and a clear disciplinary procedure is non existent in this company. The above must clearly be the fault of the Supervisory and Managerial staff, clearly not knowing what their own clear roles in that grade should be.All the above for one strip of missing loft insulation that this company cannot rectify. My post code is IP141TQ

Alan · 23 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Usual Gasway heating incompetence via PFP!

Again, exactly the same as other reviews, being a pensioner I've been left with no heating on many occasions over the past six years of being a PFP resident.Their sub-contractor is Gasway, who have again proved just short of useless. Things will never change while PFP employ Gasway as their heating engineers. Latest is the fitting of a new Thermostat yesterday, being told by Gasway electrician to go on You Tube to find out how to set the programmes.I still have no idea how to set temperature or programes and await a call from a GASWAY personel who they promise will call.

Alan · 21 December 2022 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Never trust this builder

Rating only, no written review.

Umang · 21 December 2022 · Places for People Edinburgh (Shrubhill Walk)