Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 1/5

Trustpilot

From Sheltered Housing to Independent Living.

I have lived in Greenbank for 17yrs,when I came in ,it was sheltered housing.They have now taken that away from us,it is now a Independent Living.In those17yrs it has rained in through the electrics in my bedroom.If there is snow or heavy rain it comes through every time.This has happened 14 yrs out of the 17yrs..It has got to the stage where the roof has to be fixed and part of my ceiling has to come down.I signed papers to move out of my flat and move into another while the work is done.I have been told it has again been put off.Greenbank is badly in need of new heaters ,we were promised.It was a lovely place to live and people wanted to come in.Now there are flats empty.Shame on you a Places for People.

Jean · 15 May 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Craig the plumber and Matt the electrician!

I had a plumber attend my property (Craig) he was so helpful, I had a worried little girl here and he went out of his way to get her a video of the loft to show her how safe it was! He went above and beyond and was very thorough! Explained everything and has gone out his way to help raise jobs for me! Also Matt the electrician came round previous, to Craig and made sure to show me pictures and proof that there wasn’t a leak like I thought! Both extremely friendly and happy individuals it’s nice to not have a grumpy builder! And even better when they help reassure a very anxious little girl!

Ebony · 13 May 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Avoid very strange people

Wow 😮 strange peoples, don’t log any interactions - either agreements by email or telephone so constantly have to explain everything from a new customer perspective 14 months in. This company must have demolished a Brazillian rainforest on their own sending out unnecessary paperwork requesting contact on same issues repeatedly. Every different person there as zero knowledge of what each other has done so expect many duplicate letters about old issues even long ago resolved ones. I’m left beyond understanding how they even function at all all I can say is they are Strange 🤷🏼

Caddy · 10 May 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Avoid! They have increased my rent several…

They have increased my rent several times within 6 months of being with them which in itself is illegal and then keep declaring the wrong rent amount to the government therefore changing my entitlement. Not sure if its cluelessness or just blatantly illegal. Would not recommend. Avoid.

Miss · 9 May 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Appalling Customer Care.

Appalling Customer Care.Craig Else is one of the most rude and unhelpful people I have dealt with. He has just called me.I couldn't get a word in edgeways - he just loves the sound of his own voice.I also take exception to being called "Pal"I have been trying to move my elderly parents, one who has dementia, into the Apartment since February.I can't because the balcony is so dangerous due to neglect by Places For People.I have told this to Places For People time and time again.A June date for the repair is not good enough.Because it is empty Craig told me it is a low priority!You couldn't make this up!

Tim · 6 May 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

I feel it is my duty to share my…

I feel it is my duty to share my negative experience with the housing association. In my time living in one of their properties, I have encountered numerous issues that have gone unresolved despite repeated attempts to bring them to the attention of management.First and foremost, the maintenance of the property has been subpar at best. There are ongoing issues with water leaking making the property health and issue unsafe and despite multiple complaints, the housing association has not taken any action to address these concerns.Furthermore, the communication from the housing association has been consistently poor. When trying to get in touch with management to address issues or ask questions, I have found it difficult to reach anyone or get a timely response. This lack of communication has made it nearly impossible to get anything done or make any progress on my concerns.To add insult to injury, the rent for the property is much higher than what I believe it is worth given the state of the property and the lack of attention to tenant concerns.Overall, I cannot recommend this housing association to anyone seeking a quality living experience. The issues I have faced have made my time here miserable, and I urge anyone considering renting from this association to think twice before doing so.

Rositsa · 2 May 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

So quick! I'm very thankful

I report a repair at 11.51 (my shower wasn't giving any hot water) at 1400 my shower was fixed! Craig Williams very efficient! Thank you so much!

Tracey · 2 May 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Dreadful company

Face don't fit then you aren't listened to.Been treated badly by certain members of staff to the point they have made reports with false information to other people.Absolutely joke of a company.

Kerrie · 1 May 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Useless company can never get hold of…

Useless company can never get hold of them unless you owe them anything they have a licence to print money charge you want they want and never answer you if you question it, service charge never seen anyone do anything around our place

Mark · 28 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Overall company experience excellent so far.

Customer service are very friendly well have been to me helpful and listened to me. Workmen who visited my property have been friendly n helpful only had a couple but very happy. Thank you. Staff that have contacted me by phone lovely helpful friendly.Housing manager I met was lovely and letting officer also Leeds offering property helpful and very friendly too. Thanks.

Massey · 27 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

I didn’t want to even give one star but…

I didn’t want to even give one star but had no choice!Dreadful company to deal with. Had workmen around 5 times to take photos and assess damage (what a waste of their time). Still nothing sorted since September. The leak has caused damp and mould, wrecked the flooring and lifted the floorboards and is an accident waiting to happen with my elderly dad. Have rung up and spoken to various people including a Julie and Amanda who have never rung back when they said they would. When you ring up there is more than one Julie and Amanda! Anyway I have just called again and hopefully will be sorted.

Karen · 27 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

A shambles

Where to start…Avoid avoid avoid. Don’t make the same mistake I did! I have been in my property nearly 3 years now and I still have weekly email exchanges trying to get the vast list of snags and faults rectified. Aftercare is more forgotten about. They will happily take your money and disappear. You’ll be left to pick up the pieces like I have.

Leigh · 27 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

If I could score below 1, I would!

If I could score below 1, I would!We moved back in Ocotober 2022 and we still have outstanding issue that they are unable to fix. We had damaged flooring which we raised the day we moved into the property,which they tried blaming us. We are unable to use our garden because it is flooded. Our shed is also sinking at the back. The standard and quality of the house is shocking. Don't even get me started on their Aftercare team, not sure what their job is but it certainly isn't to help or advice their clients/customers which is us! Would never buy a house through them again, certainly wouldn't recommend to anyone and because of our experience and our house we will be moving within a couple of years.

Sophie · 26 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Dangerous Balcony not fixed for 5 months

Pity I can’t give less than one star. A Dangerous balcony was notified in Feb. Long story short but it’s got a lot worse and won’t be sorted until June. It is now in very dangerous condition, someone could get seriously hurt. Places For People just don’t care. Their service is appalling!

Tim · 23 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Absolutely appalling

Absolutely appalling , have been living in damp, wet, dangerous conditions for 6 years now. they have ignored my solicitors and the report from the surveyor stating that my house is unfit for habitation. Now my solicitor having to get a Barrister involved. I am writing to my MP and writing to the press. Honestly it is shocking the total disregard for people's health and well being by this organisation.

Kathryn · 21 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Awful just awful

Awful just awful, I've had to put through more complaints than work actually being done on the propertyI do and have contacted you on this email many, many times and you just apologise but nothing changes. The can just gets kicked down the road constantly

Sarah-Jayne · 20 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Katie Priestley

Katie Priestley Showed me my new home in Jan 23 and my flat that I had 2 years previous both times she was very friendly and helpful, nothing was too much for her, Katie also showed my son his new flat in February 23, her attitude never changes , she's a very nice person and very helpful.she also went above and beyond for my other son who moved Easter week 23 went out of her way to go to his home before he moved to put a key safe on, think Katie was going on her holiday that day !Thank you Katie x

Alison · 19 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Any chance of snagging completion?

EDIT: Needless to say having emailed as per their feedback to this post - no response after 2 weeks. Utterly useless!!!I’m a places for people home owner and have lived here for 2.5 years. Still trying to get snagging completed and some is done but “Aftercare” has gone dead, emails not answered since September 22 and phone number just rings. General customer care can’t help, shared alternative phone number that doesn’t work, meanwhile I’ve paid a fortune for a house that still isn’t properly finished. Shambolic

Nic · 18 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

The system P4P

The problem appears to be;The processHonestySo the way it works is;- A repair is reported - Is logged on a system - This is normally booked in for anywhere between 6-12 months- You are sent a text, this text does not tell you what the repairman (it's never been a woman so hence the terminology) is coming for just a date am/pm or all day (which often conflicts with their online system as it says the opposite, and according to an advisor i spoke to yesterday the only true way to find out is by calling in) - You then book the time off work, but the times don't work for the actual repair men who are coming around so they could actually turn up at anytime. Depending on what job has been before you and how long that actually takes- They then turn up, look, assess and book the job in for another day- However sometimes someone else also gets booked in to assess and you go through the above process twice (so yes now 2 days off work but no job completed)- to add to this sometimes jobs are on the system more than onceThis is where it has always got rather messy for me (and i'm sure for others), as when the job is finally done it has often been done in a rush (possibly due to the repairman's time constraints) and therefore is not done correctly so goes back on the system and you go through the whole process again, sometimes 3/4/5/6 times over. The problem is the efficiency of the system, no one person is necessarily to blame here but while Places for people as an entity are patting themselves on the back for offering affordable housing - what they absolutely are not saying is the terrible condition that housing and the process is in, they are merely pushing the headline out there on all their marketing, not the dirt that is being swept under the carpet.e.g. (and this is one small example) I have a floor that we have to be incredibly careful where and how we step on it due to one of their contractors coming in to do a job that upset the entire flooring in the house that they say the previous tenant put in, i have no proof of that, nor do i trust that is the truth anymore. there was some lack of quality on the flooring on the entrance to the living room, the work done only made this issue worse and created many many more. So yes i will have to pay for it, and yes sometimes this is the case, however it somehow does not seem right that it was there chosen contractor that caused this issue in the first place. Or that i am going to have to take money that i have spent 10 years saving for my daughters future to cover the cost of their damage to the property. All the while wondering will the rising damp issue occur again and will it all be for nothing. And this is just one issue with the property. There are 12 outstanding works at the moment, each time it goes down a previous one rears its head again.UPDATE: as they suggest to contact them in their response, well of course this is what i have been doing. And by the way i am on my 14th Promise from their customer service team that someone from Rentokil or their customer service team will call me within 5 days - its now been nearly 5 months and chased 14 times - no responseUpdate: 18th April and still nothing happened just umpteen promises of call backs

Sarah-Jayne · 18 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

association NOT interested in ANTI SOCIAL BEHAVIOUR

I cant get sleep. Iam missing days at work. I can not get in and out my house with out feeling unsafe fighting and arguing DAY AND NIGHT from their tenants to the point I have to lock myself in my house all im told is NOTHING WE CAN DO. just phone the police. my mental health is suicidal. I told them this got no response was ignored they are all for the perpetrators and not the victims. endless emails endless reports round and round. more interested in rent arrears then fighting arguing tenants who ruin lives. NO SUPPORT TO THE VICTIMS AS ITS ALL OFFERED TO THE PERPUTRATORS!!!!

GILES · 16 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Google

Rating only, no written review.

Simon · 16 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Worst housing association around

Worst housing association around, no maintenance to the property's, they are just about profits.

Rick · 13 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Hannah Cains introduced me to our new…

Hannah Cains introduced me to our new house yesterday and was so friendly, kind and went beyond to help us out and make sure we had and knew everything we needed to get settled in. Very grateful for the support, Anna

Anna · 12 April 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Very poor work and bodged jobs

Very poor work Waiting time is is overly long Bodged jobs A lot of the time u get a call to say the person is sick and can’t come out to do the work Avoid avoid avoid

Zarag · 6 April 2023 · Places for People Edinburgh (Shrubhill Walk)