Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 1/5

Trustpilot

Awful awful company

Awful awful company. The area manager (H fitzpatrick) completely ignores all emails. I've sent email after email regarding legal info I'm which they ignore. I had massive flood which they also ignored .I've now had to get a solicitor on board. Terrible company.

Consumer · 24 August 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

Trustpilot

Reported a repair to garden fencing…

Reported a repair to garden fencing that it rotting away and leaning was booked for 14th august only for them to move it to the 23rd and yet again it moved to 12 sept quick enough to ask for rent but won’t do repairs

Kevin · 24 August 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Disgraceful after going to a solicitor…

Disgraceful after going to a solicitor involved and receiving compensation and places for people agreeing to carry out works within 120 days. They still fail to keep to there agreement 120 days well and truly gone , no attempt to resolve repairs, been calling every day for over a month and still got no where, no one knows what they are doing, there complaints service means nothing as they don't follow up, the new contractors ARGENT are no better either full of promises they don't mean, absolutely ridiculous how they allow people to live in such bad properties and expect rent for the property when it's uninhabitable. Rubbish housing PLACES FOR PEOPLE WILL NEVER CHANGE, AND THWY WILL NEVER GET QUALIFIED DECEMT CONTRACTORS, THEY JUST GO FOR THE CHEAPEST SO THEY CAN POCKET LOADS OF MONEY. I WOULD LOVE TO SEE THE MANAGER/OWNER OF PLACES FOR PEOPLE TO LIVE IN THE CONDITIONS I HAVE LIVED FOR 5 YEARS, COMPLETE JOKE!!!! AVOID AVOID AVOID....!!!!!!!!!!!!!!!!

Darren · 24 August 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Used to be a fair housing association

Used to be a fair housing association, but boy has it gone downhill, well to honest downhill is not fair, it's gone diving. The only way to get work done is to get the council's decision on the repairs, I am disabled and use the side gates to get my mobility scooter in and out, but the gates are unable to open and close, due to warpage and rot, when they replaced them last time, I have been here 24 years, they did not paint the wood which has made them very hydroscopic, they are keeping me restricted to not going out, even for the basic things in life , shopping socializeing, or fresh air, at the time of writing this it's been 4 months and they have failed to keep appointments, today they said it will be done mid October which will make it 7 months, that's if they keep to the alleged appointment. I am also waiting for rising damp to be done, they repaired it 4 years ago but the repair done in the hall was just to chip it out and fill with filler, no damp proofing or any thing so it's back again, the housing stock in Portsmouth is old, and needs constant repair. Places for people have for quite a while have been trying to sell their portfolio in Portsmouth, I wonder if they are trying to run it down and stop spending on repairs.Wow you answered this review, quicker than you do phone calls? As your operative on the repairs line said that the earliest would be mid October, so the review is well assigned, or are you now saying that your operative was wrong? I must also remind you of your duty of care especially to disabled people as you appear to be having a senior moment.

Dr · 23 August 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

Trustpilot

It's now been nearly 2 months with…

It's now been nearly 2 months with lukewarm water today's repair ended with no hot water till Friday. In 2023 this company thinks it's acceptable for a 68 year old to be without what must be the absolute basic daily requirement, I was told last winter to turn off my heating because of a water leak under the boiler till they could get an engineer to attend,,,,

Colin · 22 August 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Awful company

Awful company, zero quality, zero customer service. Nearly three years down the line and very little snagging completed. Avoid at all costs.

A · 16 August 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Facebook

The build quality is atrocious, you will 100% up with major issues either structural or with the electrical / plumbing (or all of the above if you're particularly unlucky) and the worst bit is the customer service to get snags rectified. Nearly three years down the line we've barely got 15% of our snagging list fixed. Absolute joke, avoid at all costs.

Alex · 16 August 2023 · Places for People Stonehaven

★★★★★ 1/5

Trustpilot

Everytime I try to pay my rent on line…

Everytime I try to pay my rent on line at the weekend the site tells me my reference number does not exist or the site is unavailable for maintenance. On the Monday my wife gets a call then a letter arrives because we are one day late paying through no fault of our own.

Keith · 13 August 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Worst customer service

Worst customer service and illogical rules. Don't even give you a response at times. Don't get in touch with them. If there was an option of zero stars I would give that.

Hamza · 10 August 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Places for People are really bad

Places for People are really bad, my aunt and uncle moved into 1 of their properties in December (mutual exchange) they left them without gas for 4 days, since then the issues have been so bad, rising black damp allover the bedroom & bathroom, damp smell in the kitchen, leaking roof, the list is endless, trying to get someone to take responsibility is impossible, the inspector came out, told them to paint over it and try and exchange, not really the answer is it, I have been in touch with my local MP, and before places for people reply to this with email customer services, guess what, I've done that 7 times and the only time we get a reply is when the local MP is CC'd in but they still don't do a great deal, they sent a surveyor out over a month ago and still no response or communication from them! They really are the worse housing association I have ever come across, I'm trying to work out if they don't have the money to fix the issues or if they are running themselves to the ground to be bought out by another company? My next move is to try citizens advice or get a solicitor as I don't think they should be taking full rent for nothing more than a squat! I would like to say my local MP has come back to say the website Shelter might help and there is a lot of useful advice on there so if anyone is having issues I would visit this site!

Rob · 3 August 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Dawn you have helped more than than you will ever know

Spoke to a lovely lady today, so helpful and understanding. Dawn you have given me a boost today knowing there is help ,thanks a million . Xx

Sara · 31 July 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Has to be the worst housing association…

Has to be the worst housing association ever, I have had a leak in my property and I have been trying to get it sorted for over 3 years. 4 different plumbers couldn't even find the leak, had to pay for a plumber to come and find the leak, he found it within 2 minutes of being in my flat, I have damp and mould all through my flat because of the leak and it absolutely stinks in there. All my floors have collapsed because they are rotten from the leak. Got a solicitor involved and they gave places for people 120 days to complete all works, and guess what it wasn't done, so now I have to get solicitor back involved for it to go to court. Absolutely terrible to leave it for this long all your staff are incompetent and don't know what there doing. My next step is to also stop paying my rent as I should not have to live like this,

Darren · 29 July 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Slum Landlord since becoming Places for People!

I have lived in a Places for People property now for nearly 22 years, since 2001(originally North British Housing). In the last 10yrs it has gone massively downhill, staff reductions to caretakers and cleaners has resulted in the communal areas not being cleaned as regularly becoming filthy and maintenance jobs not being done for many months.They stopped vetting tenants and now allow anyone to rent here usually people who cannot get anywhere else to live because they turned that place into a complete dump or caused antisocial issues. If you raise a complaint it's given a response and then ignored as they don't want to evict people because it's too much hassle as long as their housing benefit is being paid. We have a communal garden that was a beautiful place, but they won't spend money to maintain it and it's become infested with rats due to some tenants "Smack heads" throwing half eaten food from windows and feeding them. Add to this people urinating in the lifts and throwing rubbish out of the windows, generally making the place horrible for everyone. They won't evict these problem tenants due to them apparently having "mental health issues" but proceed to allow them to damage everyone else's mental health living in high density residential buildings.They really have let themselves go since the company became Places for People, they should be called Places for Money! they have zero interest in their places being a nice place to live and only concerned with income.

David · 28 July 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Awful company please avoid!

Awful company. Please avoid. I've lived in this rented property since 2012 and it has been an awful experience. All they care about is money, they ignore all emails and calls. They do not care about their tenants. Rent is increased every single year without fail, despite covid and cost of living crisis. I was pay around £470 when I first move in and now I'm paying nearly £700. They are disgusting. Things break and you report them and then they do not come to fix it. We have a broken fence, meaning that anyone now has access to our garden, it has been almost 2 years and despite them telling us we are on a list when we call, no one has been to fix it. They really are a disgusting company and the 5 star reviews on here are clearly fake.

Robyn · 28 July 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

After so many complaints and diary…

After so many complaints and diary sheets filled out .pfp allow crackheads to live under there property .as long as they're getting money screw the people who have mental health issues and young kids .They allow them to make the tenant not feel safe in there own home because of neighbours But as long as you lot are rolling in the money don't give a crap about the people who also pay you money for rent .who want to live a normal life Instead of having litter on there garden from the trouble causers and more .need to definitely sort out your company and its getting worse

VAMPS · 26 July 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

The housing officer lia went out her…

The housing officer lia went out her way to maksure we had everything we needed for mums new home and explained everything clearly to us.

Daisie · 24 July 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Affordable new home

After more than 5 years of trying to get a Places For People property we finally did. The process after the application was quick, friendly and professional and now we have a lovely new home to live in and the peace of mind from knowing that there is a 24/7 maintenance team available should we need.

Steve · 22 July 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL

STAY AWAY!PFP do not take complaints seriously, they dont fix any issues in the home.they lie too your face just to keep you quiet.ive never in my time dealt with such unprofessional people that clearly do not care about THEIR tenants!i will never live in another property managed by PFP

Lee · 22 July 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Terrible company! Stay away

My neighbours fence has been broken for almost two years now (they live in the places for people house) both me and my neighbour have continuously rang being told we have been put on a waiting list for the last almost two years. We have rang this week too and have both been told that their policy has changed when my neighbour was not given this information at all. And they’ve told her she will have to do it herself when she is also a single mother. This company is absolute shambles, leading its customers on and that they’ll fix this gate when it had been almost two years and they keep on saying the same thing over and over again for them to say to me and my neighbour that they can do nothing. I would say please stay away from this company they are not good whatsoever and will not help people who are struggling especially after covid. Please stay away!!!They then reply with their stupid response. As if doing that will do anything. It’s just an automated response. But like I said stay away stupid and pathetic company. That dont take into account people’s circumstances.

Emaan · 21 July 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

I am disabled

I am disabled. Left without bathing facilities for a month now. Made a complaint, they closed it without telling me. Stage 2 complaint still awaiting acknowledgement. They will not walk all over me anymore.

MS · 20 July 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Was a very nice lady and told me…

Was a very nice lady and told me everything that I need to know and the rules of the property. And shown me where the washer and stuff is

Courtney · 19 July 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Bad service

Bad serviceBad service - Complaint department no responding to emails and phone calls - ... One Year I am waiting for places for people to cut grass in my drying area --- Louise Cooper - local manager --should contact me to respond to my complaint but she never did---- very unprofessional bad service... I contacted customerfocusteam on their email as advised --- but It was waist of my time as nobody replied .... What a joke....

Michael · 17 July 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

MONSTERS! PROTECT YOUR FAMILY!

I have reported a black mould Problem in December 2022. It is now July 2023 and they still have't fixed it. A 9 MONTH OLD child lives in that room.They sent someone to check if the ceiling was made of asbestos. After a few days, they denied they'd sent someone although it is on CCTV (Voice and Video)Furthermore, They increased the bills out of thin air by up to 40%. I hate these people and what they are doing to my family. Be very careful when dealing with them. They will walk on dead bodies to take your money.

Alpha · 11 July 2023 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Lorraine was fantastic in helping me…

Lorraine was fantastic in helping me find a property this week!

Jaden · 5 July 2023 · Places for People Edinburgh (Shrubhill Walk)