Trusted Agent profile

Places for People estate agents in Edinburgh and Stonehaven

3.0

★★★★★

1,812 reviews across 3 offices and 3 platforms

Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,812 reviews on three platforms, rated 3.0 out of 5 overall.

Google logo

3.8 / 5

44

Reviews on Google

All 3 offices

Facebook logo

1.0 / 5

10

Reviews on Facebook

Business-wide

Trustpilot logo

1,758

Reviews on Trustpilot

All 3 offices

Our offices

Places for People's three offices, most reviewed first. Each has its own page.

Latest reviews from every Places for People office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Trustpilot

Mould/damp issue

We have a mould/damp issue which unbeknown to me when I accepted the property has been going on for years. Complaint after complaint over the years and we still have the issue. Surveyor comes out without damp meter ir proper tools to check cavity wall insulation. In all the 40 odd years I have been a housing association tenant with different housing association either due to moving or their so called mergers, places for people are by far the worse, and instead of maintaining the properties they already have, 330, 000 properties Don't bother places for people leaving your feedback to get in touch,absolute waste of time and staff member I spoke to about mould was downright rude

Ruth · 28 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning Ruth,We're very sorry to hear of the problems and the negative experience you've been subjected to. However, we'd like to take this opportunity to rectify it. We're sure you've already contacted us about the problem, but if you please could email us at Customerfocusteam@Placesforpeople.co.uk with details of your issue, your full name and postal address, we'd be happy to investigate further,Thanks-Sasha

1/5

Trustpilot

Would give -100 if I could.

Would give -100 if I could.They have changed the door entry to the block of flats and not given me a key fob to gain entry to my own flat.Have tried for 2 weeks to get hold of placements manager Sat Dhadli and no one can ever get hold of him. No one has a clue how to get a fob.Shocking experience.

Aaron · 24 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning Aaron, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG

5/5

Trustpilot

Danny Forrester done an excellent job…

Danny Forrester done an excellent job with my fencing today. Such a lovely helpful man. Also i am so happy with the tree surgeon team, tremendous job !! This has made such a diffence to my garden & i have gained so much light into my home.

Supergran · 21 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Thank you providing such lovely feedback, it's great to hear! We will make sure to pass this back to Danny! Many thanks- EM

1/5

Trustpilot

Emergency transfer 15 years of racial…

Emergency transfer 15 years of racial hate crime. New house. Broken window. Risk. Shower not working. Hot water boiler pressure low. No idea how to do this. Washer socket not working. Condansation. Poor rotten window frames. mental health vulnerabilities Ignored. I'm at my lowest point. places for mo one MORE LIKE No manager available for EMERGANCY ISSUES &

Sarah · 20 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hello Sarah, we’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks - MG

1/5

Trustpilot

Mismanage Estate, overpriced repairs

How have these bandits got a star of 2.2, it has to be a zero from everyone? Mismanaged our estate for 20 years, All their jobs cost 3-4 times local tradesman, then when we are on the verge of taking them to the ombudsman, they pass us off to a subsidiary RMG, who want to charge us £13,000 to QUOTE for repairs. Awful, just awful. If you are a customer find a way not to be.

Matt · 18 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning , thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, MG

1/5

Trustpilot

horrendous iv been battling with this…

horrendous iv been battling with this company for 7 months regarding a fence that fell down with rot . Kept telling me they was coming out letting me down , raised to stage one complaint by an housing officer chris smith . which was investigated Abd then promised ensured that the work would be done on the 14 th of Nov st which a man turned up aft 2 phone calls with no materials and on is own o was told AM 2 men one day They came back at 2 pm put in 2 fence post and 2 planks and not been seen since . your lucky i give one star my health with these people is full of anxiety you just don’t get any where

Mrs · 17 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hello, thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we’d be happy to find a solution, Thanks, MG

1/5

Trustpilot

stay away. 🤢🤮🤢

Absolutely shocking. You've managed to take scaffolding down after 2 months time and VERY LITTLE work done. To be honest it's worst than it's been before they started and changed glass and handles in windows. Bet you any money that for price of scaffolding bill ( it was from outside company called BeeJay ) we could have new set of windows and doors installed. We have complained many times. Formal as well and nothing got done. So I'm not into your useless answers from costumer service. I wish photos or videos could be added to review just to shocking standard of work done. We are sick of being ignored. 🤮🤮🤮

Michal · 16 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hello Michal, thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, MG

1/5

Trustpilot

road rage by places for people driver (driving through red lights ) by your driver..reg. MK69HFC. .approx. 10 55 to 1100am . 15.11.23. on a666. bb2-3qp b&q. to bb2-4us. lower bank hovin street

road rage (driving through red lights ) by your driver.reg. MK69HFC.appx. 10.55-1100am.on a666. bb2-3qp b&q. to bb2-4us. lower bank hovin street. Blackburn Lancashire, i am absolute disgusted at your driver today. who did his best to knock me out of my lane and off the road as he was hell bent on speeding not only through the red lights he used might is wright in your company van as in excess of 30 miles an hour in a a 30 zone. the fact i cant resolve is he works for a group such as you.which looks after the poor the weak and the venerable. i would say CARE. but judging by way of aggressive manoeuvring & road rage what he did to me he does not care about anyone. thank god i have my dash cam..is he drunk or just low iq . low acceptance.law.care fellow road users.cleary a thug.

Mr · 15 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning, we are sorry to hear about this and apologies on behalf of Places for People. I will ensure this is passed back to the relevant manager to investigate. Kind regards - MG

5/5

Trustpilot

Praise for good workmanship …

I just want to say what an excellent job the plumber did (13/11/23), my address is 32 truncliffe Bradford bd5 8nt, my name is mrs. Lorraine Nanson.Please pass on my best wishes to all concerned. Thanks. L.Nanson.

L · 13 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning Lorraine,Thanks so much for the great feedback!we will make sure to pass this on :)Thanks-Sasha

1/5

Trustpilot

Fed up making reports about things what…

Fed up making reports about things what need doin in the house im in 6 months counting for someone to sort mould out in my houseAnd then a no show last week to sort the boiler out what keeps turning my radiators on! Cant wait to leave this depressing houseAlso may aswell stop paying rent then? Im sure you will soon be out then wont you? And should send you my gasbill aswell? As its goin up as your useless botch jobs do naff all but cost me more? Utter uselss

Dave · 13 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning Dave,We're sorry to hear of the problems and the negative experience you've been subject t. However, we'd like to take this opportunity to rectify it. We're sure you've already contacted us about the problem, but if you please could email us at Customerfocusteam@Placesforpeople.co.uk with details of your issue, your full name and postal address, we'd be happy to investigate further.Thanks-Sasha

1/5

Trustpilot

Disgraceful

We live in a building with 14 apartments and every apartment is occupied by elderly, very elderly IE 90 years of age and severely disabled people. For the last four days we have had no lift. Residents are now running out of food. Rubbish is being stored in the flats causing a health hazard. Ive complained to my councillor SNP but no reply. We have been told the repair is out for tender. This is a disgraceful how they treat senior citizens.

MR · 10 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning,Thank you for bringing this issue to our attention. We're sorry to hear that you've been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you've possibly already been in contact with us, but if you'd like to discuss this further or raise anything with us, please email us at Customerfocusteam@Placesforpeople.co.uk Thanks-Sasha

1/5

Trustpilot

What a landlord they are🤮🥶🤢🤮🥶

What a landlord they are. You all should be ashamed of yourself. Not suppose you get so many complaints when you run you business that way. You are all bunch af armatures starring from costumer service ending on repair team. I've been try to get in touch many times and just been ignored or put on hold, even on of your maintenance people said he pass the message to management but nothing happened. If any other company be run like that they be straight out of businesses but them lot seems to don't bother about people safety/welfare. You all got my number and email you in costumer service

Michal · 9 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning Michal,Thank you for leaving feedback. We're sincerely sorry to hear that you've been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you've possibly already been in contact with us, but if you'd like to discuss this further or raise anything with us, please email us at Customerfocusteam@Placesforpeople.co.uk Thanks-Sasha

5/5

Trustpilot

New home

I have been offered a property in Nottingham, the initial contact from Emma was an easy process, sending in my documents, contacting me to send all documentation requested were passed and officially offered the property was a quick and painless process. Then being contacted by Regan to update me on the works being carried out and completion date, it's been a smooth process so far, should be getting the keys in a few weeks. So far I have found the process easy and straightforward. Thanks PFP

Miss · 7 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good Morning Michelle,It's great to hear you have had such a positive experience with Places for people!Thanks for leaving the feedback :)Sasha

1/5

Trustpilot

Not all about people at all

Had an interview to work for this company, interview went well, was told would hear in 2 days 7 days later received a generic HR email, requested feedback, this request has been totally ignored! if this is how they treat "people" considering they are "supposed" to be all about people speaks volumes, glad I didn't leave my current company to work for this one! Rude

Louise · 4 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning Louise,Thank you for bringing this to our attention. We're sorry to hear you've had a negative experience with Places for people. We recognise that you've probably brought this issue to our attention through other avenues, but if you could please email us at Customerfocusteam@Placesforpeople.co.uk with full details of your problem, your full name and postal address, our team would happy to investigate it further.Thanks-Sasha

1/5

Trustpilot

Once they sign you up they don't care not helpful

Once they sign you up they don't care . I have to pay rent for a property I carnt move into.as there is no gas as they have had it cut off and I have no idea how to get it re connected we have asked the people who we let it off and they just ignore our emails. They won't put the gas back on when I finally contacted them . They want her to phone them my partner is deaf what a waste of time . So no gas because you already have ro know who your supplier is and be paying them for a service you don't have then they may turn up cos they don't work weekends. But they won't re connected it even if you already have an account with the power company

Kim · 3 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hello Kim,Thank you for bringing this issue to our attention. We're sorry to hear of the issues you've faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at Customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we'd be happy to find a solution- Thanks, Sasha

1/5

Trustpilot

Places for People is the worst housing…

Places for People is the worst housing association I have ever dealt with. They are completely incompetent and have no regard for their tenants.I have been living in a Places for People property for over a year now, and in that time I have had to complain about numerous issues, including:Leaks in the roof and wallsBroken windows and doorsMould and mildew growthInfestations of pestsEach time I have complained, Places for People have been slow to respond and have often failed to fix the problems. On one occasion, I waited over a year for a leak in my roof to be fixed, and during that time my belongings were damaged by water.I am now in the process of gathering evidence to take Places for People to court. I have had enough of their incompetence and neglect.I would advise anyone to avoid renting from Places for People at all costs. They are a terrible company that does not care about its tenants.Evidence for courtThe following is a list of evidence that I have gathered to support my claim against Places for People:A log of all my complaints to Places for People, including the date and time of each complaint and the response I received.Photographs and videos of the damage to my property.Expert reports from builders and plumbers who have inspected my property.Statements from other tenants who have had similar experiences with Places for People.I am confident that this evidence will be more than enough to prove my case in court. I am determined to hold Places for People accountable for their negligence and to ensure that other tenants do not have to suffer the same way that I have.

Alpha · 3 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hello, We’re so sorry to hear you have had such a negative experience with us. However, we’re determined to put things right. If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks EM

5/5

Trustpilot

Really good gas service …

Waited three weeks for a gas engineer to come and uncap my gas.On Tuesday the engineer arrived and he was absolutely brilliant.Serviced my boiler, checked every single radiator, fixed two leaks.Spent time showing me how to use the thermostat.He was very helpful and has completely renewed my confidence in PFP.His name was Pete and I will also ring back and tell his boss how good he is.

PAT · 2 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 October 2024

Hi Patricia,It's great to hear you've had such a positive experience with Pete! We will make sure to pass this back to him :)Many thanks- EM

5/5

Trustpilot

Really good gas service …

Waited three weeks for a gas engineer to come and uncap my gas.On Tuesday the engineer arrived and he was absolutely brilliant.Serviced my boiler, checked every single radiator, fixed two leaks.Spent time showing me how to use the thermostat.He was very helpful and has completely renewed my confidence in PFP.His name was Pete and I will also ring back and tell his boss how good he is.

Patricia · 2 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hi Patricia,It's great to hear you've had such a positive experience with Pete! We will make sure to pass this back to him :)Many thanks- EM

5/5

Trustpilot

Everyone that I've needed to speak to…

Everyone that I've needed to speak to for my nice new home, have really gone ubove and beyond to help me,Fantastic people.

Mr · 1 November 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning Mr Farley,Thanks so much for the feedback!We are so glad to hear of your positive experience with places for people and hope you enjoy living in your new home.Many thanks-Sasha

1/5

Trustpilot

i have been waiting for P4P to repair…

i have been waiting for P4P to repair my leak from the roof they sent me a text saying 30.10.2023 then a chap came saying i.have come to wash the damp away i said its the roof that needs doing omg im so fed up this as been going on far to long i have never had a problem before

Mrs · 30 October 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning Julie,Thank you for leaving your feedback. We're sincerely sorry to hear that you've been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you've possibly already been in contact with us, but if you'd like to discuss this further or raise anything with us, please email us at customerfocusteam@Placesforpeople.co.ukThanks-Sasha

1/5

Trustpilot

WARNING PFP RACIST, PREJUDICE AND CRIMINAL FREEMASONS

WARNING WARNING WARNING. PLACES FOR PEOPLE are a racist, prejudice and criminal company run by the criminal wing of the Freemasons. This company is institutionally racist towards people of colour, non English. They are also prejudice towards the elderly, disabled and LGBT communities. Their treatment of disabled, elderly and LGBT Individuals is criminal. In fact the only people that they do support is drug users and drug dealers. They also have no compunction in breaking laws on a daily basis. PLEASE PLEASE PLEASE stay away from this company. I have been a tenant of theirs for 7 years and I have seen and experienced harassment from them. Seen it done to many tenants. The good reviews on here are all lies and fake reviews. You have been warned. Do not rent from this company. They are scum of the earth.JUST STATING FACT!

Simeon · 29 October 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning,Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could email us at customerfocusteam@placesforpeople.co.uk with further details of the problem, your full name, and your postal address, we’d be happy to investigate it further. Thanks - MG

1/5

Trustpilot

3rd worst housing landlord

Placesforpeople housing association are far the worst landlord . Pfp were voted 3rd worst housing landlord I have progressive lung disease yet they capped my gas in july 22 to date to prove a point to me i nearly lost my life at xmas 22 and in april 23 due to the cold in the flat no heating no hot water . they need investigated for fraud they charged my father £25 a month for 5.5 years to cut his grass out side his front door yet he has no garden they charge £25 a year yet only cut the grass every 4 months out of 12 months They will lie threaten and leave you for dead . We have a tenants centre which is always closed yet tenants pay towards heating/water/electricity on top of the normal property charges so tenants are paying 2 energy bills and up keep yet the only ones permitted to use without being charged are there managers contractors and work force.

Neil · 28 October 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning Neil,We're very sorry to hear of the problems and the negative experience you've been subjected to. However we'd like to take this opportunity to rectify it . We're sure you've already contacted us about the problem, but if you please could email us at Customerfocusteam@Placesforpeople.co.uk with details of your issues, your full name and postal address. We'd be happy to investigate further.Thanks-Sasha

1/5

Trustpilot

Please don't rent from places for…

Please don't rent from places for people at all. It's not worth it promise you. They will bully you and make up debts for you to pay if anything ever goes wrong they will blame you and get you to pay. If you sign that Tenancy agreement you are selling your soul to them it's not worth it please don't do it. From 2010 until I've been victim to bulling from places for people

Kerry · 24 October 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Good morning Kerry,Thank you for leaving feedback. We're sincerely sorry to hear that you have been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you've possibly already been in contact with us, but if you would like to discuss this further or raise anything with us, please email us at Customerfocusteam@Placesforpeople.co.uk Thanks-Sasha

1/5

Trustpilot

They are absolutely shocking

They are absolutely shocking. They call service and maintenance persons are complete waste of time. Having scaffolding on my property for over a month and almost no work been done. Try to reach someone over the phone nobody know what's going on. Absolute amateurs. Stay away if you can gen home elsewhere they been completely useless from day one. I'm not even bother about automated costumer service response.makes me sick

Michal · 23 October 2023 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 11 June 2024

Hello Michael,We're very sorry to hear of the problems and the negative experience you've been subjected to. However, we'd like to take this opportunity to rectify it. We're sure you have already contacted us about the problem, but if you please could email us at Customerfocusteam@Placesforpeople.co.uk with details of your issue, your full name and postal address, we'd be happy to investigate further.Thanks-Sasha

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Which Places for People office has the most reviews?

Edinburgh (Shrubhill Walk) has the most, with 1,791 reviews rated 3.0 out of 5, followed by Stonehaven with 28.

Where are the Places for People offices?

The three Places for People offices, by town:

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