Trusted Agent profile
★★★★★
1,812 reviews across 3 offices and 3 platforms
Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,812 reviews on three platforms, rated 3.0 out of 5 overall.
44
Reviews on Google
All 3 offices
10
Reviews on Facebook
Business-wide
1,758
Reviews on Trustpilot
All 3 offices
Places for People's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotRecently been offered a property on…
Recently been offered a property on Walker street in Hull Emma Harrison was amazing with her support of helping find the right documents and really easy to contact she is a real asset to Places for people and can't want to receive the keys Thank you Emma you've been amazing
Good morning, thank you for your positive feedback! I will be sure to pass this back to Emma. Kind regards - MG
1/5
TrustpilotThis company is a nightmare we have…
This company is a nightmare we have been here for over 12 years they use incompetent workmen that can’t even measure properly and use expanding foam in our front porch we have mould in every room it took them 7 years to inform us we we’re living with aspestos in the ceiling I’ve been waiting over a year for a new wall that sways in the wind children can’t use the garden as it’s unsafe we have never had a secure garden, I asked for a new kitchen and bathroom still nothing back apparently every house has a certain amount they can spend but clearly ours doesn’t come into that category all they care about is RENT !!!.
Hello, we’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks - MG
5/5
GoogleFantastic job guys
5/5
GoogleLovely housing complex great views from the top flats
5/5
TrustpilotPlaces for People Welfare Support Team
The Welfare support team ( Dawn) rang me. She was amazingly supportive, explained support options clearly and concisely and followed up with email straight after.
Good morning Celene, thank you for your positive feedback! I will be sure to pass this back to their team. Kind regards, MG.
1/5
TrustpilotThis company is just unbelievable
This company is just unbelievable. I have a neighbour in the flat above who is constantly having parties until the early hours of the morning, it's 1.45 am and there is another party going on with music full blast and laughing, obviously drunk, she did the same last week it seems I am not allowed to sleep. The Housing Officer seems nonchalant and uncaring, she says it's Christmas and people have parties, but it wasn't Christmas in June/July/August etc was it? The Housing Officer also keeps making excuses about upstairs behaviour and tends to feel it's a problem for the police or environmental health, never taking ownership of the problem as always PFP, make excuses and passes the buck. Disgraceful!I also have a neighbour next door who every week has her bins overflowing and all her crap strewn in her driveway, unsecured so when it is windy which it is often her rubbish goes into my garden and driveway, it's an ongoing thing which I have complained about on a couple of occasions, I have sent pictures of broken glass in my walkway, cardboard boxes etc and now they want me to record the event on video. So they expect me to go out with my phone like a wally, when there is another storm or it's another windy day and record next-door rubbish flying in the air? They must feel I should pick up the neighbour's rubbish as they are doing nothing to address it, well I am not Orinoco the Womble from Wimbledon Common! I suggest they come around any day they want and have a look at the bins themselves and see that the rubbish is hardly ever secure, what's more, they are quite welcome to come and clean the mess up, I will provide them with bin liners. I also suggest they come out, especially at the weekend and listen to the parties until 4 am. I am going to raise this as a complaint and no doubt as they stick together it will be another tribunal, done it once before I am quite prepared to do it again. There are a few nice people who are working there who do care and don't come across as power crazy or outwardly rude, but unfortunately, they are the minority.Don't worry I have now escalated it to a Stage 2 complaint. To everyone who comments on here they aren't interested in disabilities whatsoever. I asked for their disability policy and I was advised it was none of my business as it is only shared with their staff. I have submitted psychologist reports on how my housing situation is affecting my MH and they couldn't care less, nor do they care about my physical limitations, I have been awaiting a light switch to see in the dark for over 7 months now. I hurt myself the other day due to no switch and trying to navigate to my bedroom in the dark, but pointless complaining about it as it falls on deaf ears. You complain and it's all about ticking boxes, to the detriment of your health and well-being. Put it right I think not!
Hello, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
1/5
TrustpilotPoor service.
Unfortunately we also share so many people’s experiences. We have rotten window and door frames that let the wind through. The house is always cold and draughty. The kitchen units are rotten and don’t fit properly. Needed a new unit under the sink, the workman measured all the units seeing what a state it’s in and P4P only authorised the one unit that is completely different to the rest. Slow to maintain a decent standard of repair and upkeep but quick to drop in snotty letters if anything near the bins waiting to be removed or if you are a couple of days late paying the rent which I have never missed in 17 years.
Hello, thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we’d be happy to find a solution, Thanks, MG
1/5
TrustpilotGet your Act Together!
I am not having a good experience with Places for People. Let’s see what happens next
Hi Lynne, we’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
1/5
TrustpilotWe moved into our home on August 21st…
We moved into our home on August 21st 2005, then it was called North British Housing. How this company can get away by treating their tenants like crap is beyond me! I have been in touch with my local authority as well as the MP, I’m also getting in touch with watchdog as this cannot go no further! Over 18 years my son and I having been living in this shell of a house! The kitchen is falling apart, the bathroom is falling apart. Their plumber messed up the stop cock tap and left it leaking in my home to the point that it raised all of my laminate flooring up which I only just put down and saved up for! Their reply is for me to claim it off my house insurance! No you thieving criminals, pay what YOU OWE!! Yet their take our rent every month! Places for people my foot! You all are a bunch of con artists cow boys and this will end! You have enough to help everyone that are your tenants! You should be disgusted to see how many bad reviews you receive everyday, but hey you’re no worse than a drug dealer!
Good afternoon, we’re very sorry to hear of the problems and the negative experience you’ve been subjected to. However, we’d like to take this opportunity to rectify it. We’re sure you’ve already contacted us about the problem, but if you please could email us at customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address, we’d be happy to investigate further. Thanks, MG
4/5
TrustpilotI moved into my P4P property a year ago…
I moved into my P4P property a year ago and on the whole I’m very happy with it. There was a 3 month delay in getting the property ready and I did end up making a complaint as they kept moving the goalposts. The housing officers were superb and very organised. I book repairs online and the very pleasant tradesmen turn up on time and do the work properly. My only real complaint is they don’t have a Major Works programme so there is no schedule for windows/roofs/kitchens/bathrooms, etc, to be reviewed and replaced - I have neighbours who in 20 years have not had their kitchen replaced even though it was old when they moved in. My double glazed windows are very old and a bit draughty and the roof looks like it will need replacing soon but they work on doing repairs rather than anticipating future works which is what my previous Council housing landlords did. And that means that it becomes about who shouts the loudest with the quiet ones being overlooked.
Good afternoon, thank you for your positive feedback! Please do get in touch if you have any queries regarding our planned investment schemes. Kind regards - MG
1/5
TrustpilotOne of the worse
One of the worse, housing associations, left me with out a living ceiling for over three months, whole housing became damp and cold, had to pay for my owe decorations to replace damage made when they pulled the ceiling down, they don't answer email, nor do they finish jobs that are outstanding they are a joke....
Hello, we’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks - MG
1/5
TrustpilotStill no response to my snotty email i…
Still no response to my snotty email i sent them. Never missed payment for over 3 years i have lived in this nightmare house, and yet you keep failing to sort the house problems out, you take the money and run and dont respond.Your a disgusting company, so for that i will not be paying anymore rent from end of january 2024,reported you to my local council and the housing ombudsman and will find others to report you to,Enough is enough now and unless i dont take actions, you bunch of cowboys wont do a single thing, filthy urchins
Hello Dave, We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks -MG
5/5
TrustpilotThanks Jacky B and Emma. M
Thanks Jacky B. and Emma M.Best experience for how smooth can a letting property process can go.I got even one week free RENT.Get as fast as you can contact with Jacky And Emma M. And all your queries and even wishs will be sorted.I really recomend Places for people you will never be disappointed.If there are more STARS i could give them.
Good afternoon, thank you for your positive feedback. I will be sure to pass this back to our lettings team! Kind regards - MG
5/5
TrustpilotDamien Parkins from Chiltern completed…
Damien Parkins from Chiltern completed an emergency repair of the downstairs toilet and kitchen properly. This was after months of leakage in the downstairs toilet.
Hi Marceline, thank you for leaving such positive feedback about your repair. I will be sure to pass this back to Damien! Kind regards - MG
1/5
Trustpilot6 month and counting to do repairs now…
6 month and counting to do repairs now guys... 6 bloody monthsSome damp and mould and boiler issuesI think enough is enough now.I will not be paying rent going forward and shall use the money to get someone in privately to carry them outIm sure if i was of a different colour or come in the uk via a dinghy you would of sorted... Or better still if i was a muslim.. Your disgusting
1/5
Trustpilotdisrespectful,uncaring,no compassion
They disrespectful, uncaring and liars,no surprise there reviews are the lowest,I am a carer for someone who has had a fire,serious smoke damage,they have painted the flat and in there wisdom have decided that the fire damage carpets are ok to stay,spoke to the people doing it who have said that as long as the carpet remains there will be a smell of smoke,the person I care for is nearly 60,registered disabled,and a vulnerable woman,kept away for six weeks,unable to enter her property ,there is no compassion whatsoever, they have tried to isolate her,and God forbid anyone trys to speak on her behalf,incompetent and uncaring,my advice would be seek legal advice,they are breaking legal rules all the time,disgusting, uncaring and rude, also record all conversations with them,otherwise they will lie and deny
Good afternoon Marcus,Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, MG
1/5
GoogleTook keys to my brand new flat today. Couldn’t be more disappointed. Not sure “ new is appropriate” - fixtures and fittings look like recycled material waste from a previous development. After having raised concerns about the quality of finishing multiple times throughout the process I feel full of regret and disappointment. I would avoid this development and I should have trusted my gut.
1/5
TrustpilotSpinnaker view
Spinnaker view . Gosport.No heating for over 1 week now no water today.No explanation from places for people. While I expect teething problems from a new build this is out of order. No reply to phone calls What is going on?
Good morning Winifrede,Thank you for leaving your feedback. We're sincerely sorry to hear that you've been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you've possibly already been in contact with us, but if you'd like to discuss this further or raise anything with us, please email us at Customerfocusteam@Placesforpeople.co.uk Thanks-Sasha
5/5
TrustpilotNic ‘s feedback - Customer Care
We have had the best experience with Nicola from customer care . Nicola's outstanding customer service. Nicola has consistently gone above and beyond to ensure that our transition into our new home was smooth. No task has been too challenging for her, and she always prioritises our needs. As first-time homeowners, navigating through the intricacies of the process can be daunting, but Nicola has provided invaluable support and reassurance. Her kindness, respect, professionalism, and informative approach have truly made our experience memorable, and we are sincerely grateful for her dedication.If you have her , you are sorted !!!!!!
Good morning,Thank you for leaving such positive feedback!We will be sure to pass this on to Nicola and we hope you settle into your new home well!Thanks-Sasha
1/5
TrustpilotWhy Cant They Fix A Simple Repair ??
I have been unblocking the toilet I rent from places for ppl for the last year but the last 4 months this problem has got worse. I report it .. take time off and wait, Only for them to send a man with a stick and plunger. I was told by one of the guys from places for ppl "Tell places for ppl the drain is blocked" which i did ". Today a man turned up wearing a body camera accusing me of being aggressive, It was quite strange as if pre-planned as all I did was open the door telling him the toilet is filled with "faeces" this argumentive plumber accused me of being aggressive, i closed the door to avoid being lied to and accused further. In my opinion some of these person's from this company 'Places for People' are acting more like a gang rather than a company providing a service. This problem is unresolved and i hope nothing else goes wrong as relying on them is extremely sad.
Hello, we’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks - MG.
1/5
TrustpilotStill waiting for cavity wall…
Still waiting for cavity wall insulation which was taken out 5-6 years ago. No fix to external pointing which caused damp issues very poor customer call centre . Going to the ombudsman to report issues. Very poor places for people. Still on fuse wire which keeps blowing they cut my fuse panel box now I do t know what fuses are what, Very por service.
Hello, thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us, if you have desired resolution to your current issues then please email us at customerfocusteam@placesforpeople.co.uk. Just make sure to include details of the issue, your full name and postal address. Thank you - MG
1/5
Trustpilotamateurs
Never seen maintenance guys be so dumb. Absolute amateurs
Good morning, thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, MG
1/5
TrustpilotPlaces for People's idea of a repair is…
Places for People's idea of a repair is to book a date, fail to show up or call. Arrange another date, perhaps a chippy will show up, empty the bucket of water that's been leaking into your home for weeks, look at the empty bucket and say, 'problem solved'. This is a metaphor and not an actual experience. There's an assumption that all tenants don't work so no repairs unless you take a day off work, or two, or three. The complaints raised always seem to disappear and are never resolved. Terrible organisation with some good people working for them.UPDATE. Thank you for your response, but I've already made official complaints that have been ignored. I've complained through your CEO Greg Reed a couple of times, but, guess what? Yeah, got a complaint reference number but never heard any more.
Hello Jane,Thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
1/5
TrustpilotI really want to get out of this house
I really want to get out of this house! Never do I ever want to deal with a company like this! 4 days I have been waiting for someone to come out and fix my toilet I can’t use the toilet as it’s full with water I also mentioned the toilet is leaking still no1 has bothered coming out I have taken two days off work waiting for these people t come and fix it! For over a year I have been battling a rat problem numerous people came out but still nothing got done they would come up with an excuse and say I have to book another appointment my kitchen ceiling is leaking it has been for months still nothing I go on my account and I see the repairs have been closed! It’s a joke and I will be taking this further…Thanks for ur reply I did message the email you gave me but I got. Reply Asking for me to review places for people! I have still got no help and I am still sat here with a flooded toilet
Good morning Nas,Firstly, thank you for taking the time to leave us a review. We're sorry for the issues you've been facing in your home. We are aware that you may have already contacted us about this problem, but so we can investigate it further, could you please email us at Customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address.Thanks-Sasha
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Edinburgh (Shrubhill Walk) has the most, with 1,791 reviews rated 3.0 out of 5, followed by Stonehaven with 28.
The three Places for People offices, by town:
