Trusted Agent profile
★★★★★
1,812 reviews across 3 offices and 3 platforms
Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,812 reviews on three platforms, rated 3.0 out of 5 overall.
44
Reviews on Google
All 3 offices
10
Reviews on Facebook
Business-wide
1,758
Reviews on Trustpilot
All 3 offices
Places for People's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe property was worked on to a very…
The property was worked on to a very safe standard. Having my contract and signing tenancy was nice and seamless.
Hi Peace, thank you for taking the time to leave positive feedback, we are happy to hear this. Best wishes to you in your new home! King regards - MG
1/5
TrustpilotA total joke of a company!!!
What an absolute disgrace this miserable company is, last year I enquired about a new build house in Chalgrove the salesman or rather conman was friendly to start with and wanted me to go through some financial questions first even though I said I wanted to find out more about the houses first! I went through the questions with a mortgage broker agent and said no I couldn’t afford a mortgage even though others had said I could! This conman phoned back the morning I was due to go over and view this house I had a very blunt and Kurt phone call saying you aren’t eligible and basically **ss off! I received a pathetic email saying the same, by the looks of the reviews on here I had a lucky escape from this cowboy company! Places for people you don’t deserve to be in business and can go and ***k yourselves!!!
Hello, firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could email us at customerfocusteam@placesforpeople.co.uk with further details of the problem, your full name, and your postal address, we’d be happy to investigate it further. Thanks - MG
1/5
TrustpilotWouldn't rent off these cowboys
Wouldn't rent off these cowboys, so my partner suffers harassment for five years by a 80 yr old man, whats their response? Try get a injunction out on her partner (me) for washing his car too much and doing uneccesary work!! Obviously this paul and vicky from places for people are qualified mechanics.... lol more like victimising people for not allowing a perv to stare thru their windows. This company is a absolute shambles and the flats full of damp and mould, zero ventilation, black cr#p coming out the taps and shady electrical power surges. you have victimised her for complaining and as a result of this disgusting old man she is clinically depressed and wont leave the house or open her curtains... apparently she's the instigator, myself who has mental health issues adhd and borderline personality disorder who is out actually working unlike this dirty old man is the bully 🤣 vicky and paul you haven't heard the last of this I can guarantee you that. To make this easier for someone higher up to chase these two bafoons vicky tenancy liason officer for north east ( Gateshead) and the absolute clem paul is her manager, and we live in windsor gardens if nothing is done about these two biggots this will start be getting posted everywhere including their surnames to make aware this company employs biggots. Be moving in 14 days thank god and get away from places for people employing victimising scum like that.
2/5
TrustpilotJust pay more elsewhere for better if you can
Where to start, I have been renting with them for 5 years, in that time the rent has gone from 500 to 650 pcm, what do we get for that money? well I have a drug dealer across from me with kids outside all day and night, another neighbour on a motorbike up and down all night making deliveries at all manner of times, but he doesnt deliver food... the car park is not secure, barrier has been broken for a year or more now, the lift has probably worked 1 month in every 6, black gunk comes from taps, this is not dangerous and is due to old pipes, so there is good news /s, bedroom carpet in all room which wears really badly in high traffic areas like the front room and hall, but they are quite happy for me to pay for it to be replaced, front door is insecure and kids always in the building, they have removed the keycode lock so its key only, which is causing chaos for everyone, especially if you order food and live on the 4th floor with no working lift, had numerous parcels stolen, its just not a great place to be, oh and check what you pay for, I have window cleaning as part of maintenance but havnt seen one for 5 years! oh and they just pushed the rent up another 9%, when does this start? april 1st! I would move but quite frankly i cannot afford to, you couldnt make it up, now lets just wait for the bot with this reponse---- thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam-placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, MG
Hi Mark, we are sorry to hear that you have been experiencing some issues. If you would like to escalate your complaint please do contact us and we will investigate these matters for you. As we are unable to discuss complaints via Trustpilot, we do advise our customers to contact our complaints department via email so we are able to resolve these matters. Kind regards - MG
1/5
TrustpilotThese people should be shut down they…
These people should be shut down they have no regard for their tenants safety. Water leaking through every floor of the house we put numerous emergency calls in and they did nothing to repair the issues. Put a complaint in via email explaining the ceilings will collapse my complaint was completely ignored because the tenancy isn’t in my name. 4 days later my ceiling collapsed at 1am luckily missing myself but damaging my property. Living in the house I should be able to put a complaint on my mothers behalf for example what if she had a disability. We now have to pay full rent for a house that has 0 bedrooms we have to wait months for them to even start repairing the roof if it rains hard enough we can still get water coming through the house.Avoid! Places for People like the plague I wouldn’t be surprised if you actually caught the plague from living in one of there properties.
Hello Fred, thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, MG
5/5
TrustpilotPlaces For People - Gave me my life back.
Actually, considering how rare secure housing is for people this opportunity and security Places for People have given me has saved and changed my life. My rent is low compared to other pvt rents, my neighbours are all great and I get on with them all. When I moved in and for a while it was quite horrible and bare, but I am okay to decorate so I've put money into my home because I'm not afraid of losing it like other private renters. When I was at my lowest, and just enough perseverance I managed to be the first person to get a viewing and I got it on the spot. In the beginning I was unhappy because of how much work needed doing. But now I've made it into a home I feel incredibly lucky. Thank you Places For People, for giving me a chance. Edit - For Reference I have lived here for 5 years + now.
Good morning Jake, thank you for leaving such a positive review! We are happy to hear you are enjoying your new home! Best wishes :) - MG
2/5
GoogleRating only, no written review.
5/5
GoogleSerene environment
1/5
TrustpilotNightmare
Hi, I am a owner and have sold my house, the mangement pack seems a nightmare they will only deal with my solicitor, have all ready paid 900 to them. Now they want more money and my solicitor has emailed them to ask what for no reply. Feel like I am been scammed or they are highway robbers.I was hoping to have it sorted by now, they are holding up the move, I am worried the buyer will pull out.
Hello Pauline, thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, MG
1/5
TrustpilotI am in Bristol and am having issues…
I am in Bristol and am having issues with noise disturbance at my property.I raised my concerns with Places for People and eventually received an email from a 'Places Manager' arranging a meeting at my flat on Monday 25th 9:00.Not only did this high ranking professional from the team not bother showing up for the meeting, she didn't even bother to inform me she wouldn't be attending - leaving me in complete limbo.All she needed to have done was send me an explanatory email.I have still received zero explanation as to why she didn't attend a meeting that she herself arranged.This is incompetent and unprofessional.It is also extremely rude.I was already suffering with anxiety and distress from the noise above my flat - this has been made much worse by this utterly unprofessional service from no less than a 'Places Manager'.All I'm getting now is the silent treatment from her colleagues. 'Consumer Hub' circle their wagons when a tenant raises concerns over the way his/her case has been handled.Is this company policy?Places For People are an appalling organisation, in my twelve years with them this is one pathetic incident of many - I'd gladly move if I could - but this latest farce has left me shocked at the rudeness and complete contempt 'Customer Hub' have for their tenants.In particular - their 'Places Manager'.I'm left feeling these people are only there to serve themselves.My noise disturbance issue remains unaddressed - and 'Consumer Hub'/'Places Manager' are ignoring me and simply not replying to my emails.I still have no idea why she did not attend this meeting and why she didn't inform me she would not be there.The meeting was confirmed last Thursday - Monday morning the 'Places Manager' simply couldn't be bothered to turn up and simply couldn't be bothered to communicate.Now she can't even be bothered to explain why.
Hello Jamie, thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we’d be happy to find a solution, Thanks, MG
1/5
TrustpilotHome owner charge went up from 6.71 to…
Home owner charge went up from 6.71 to 16.85 a month in just one year. They proud themselves to provide affordable housing. What a joke. A proper rip off. Tree survey added after four years of no such charge paid before, to 10 pounds a month. Other leaseholders pay in area pay no such charge and others pay much lower charge.
Good morning, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
1/5
TrustpilotNot a good company to deal with
Not a good company to deal with, slow and full of excuses. Should be investigated & TV program made on how this company is run.
Hi Lynne, we’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
1/5
TrustpilotPlaces for people are OK if you no…
Places for people are OK if you no someone that lives there been waiting for a place in rotherham for 6 months and 4 or 5 Places came free they don't care bout nobody if your face don't fit but I going with the papers with the way they treat people
Hello John, we’re sorry that you’ve had a negative experience with us, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Kind regards - MG
1/5
TrustpilotWorst house I’ve stayed in from the…
Worst house I’ve stayed in from the first 3 months I stayed I had no gas or hot water due to faulty boiler,I withheld rent and kept the money as to compensate for the electric heaters and amount of usage of my kettle and was spending over 20 pounds a dayThrought the first year things slowly started to show,door frames warped,nails coming through the floor,leaks from radiators tubing the carpet,no repairs being carried out within a year and also not being carried out even after calling,texting and emails to head of department I think it’s time I take the full story to the papers the local MP and also go to the environmental health and if needs be I’m happy to take it to court knowing I will win a case against a “housing company” that can’t do there job !!
Hello Adam, thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, MG
1/5
TrustpilotThankfully I am not a tenant but
I own a garage next to a property owned by Places For People. No permission sought to use my property whilst scaffolding was erected. Vans blocking the garage despite double yellows, dropped kerb and no parking notices. Their contractor (MD Group) have dumped rubbish including 2 wooden pallets in front on the garage door. I'm elderly and cannot move heavy items. Nobody at PfP knows what's going on and who is responsible. Currently no contractors on site. Emails plus picture including one to the CEO get no response not even an automated acknowledgement of receipt. I managed to find out who the contractors are via the scaffolding company. I used to work for Bristol Churches HA before it was absorbed by PfP. It wasn't great but certainly more responsive than this shower.Finally got hold of Simon from PfP who has been proactive in sorting out the contractors. Cheers Simon but I hope in future PfP staff will be advised of major works being undertaken by a different part of PfP.
Hello Christine, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
1/5
TrustpilotAVOID LIKE A PLAGUE....
AVOID LIKE A PLAGUE....A absolute disgrace of a company, which have treated me as if I'm scum since january 2020. The compulsively lie, fob off and cover up any wrongdoing they commit. They have broke terms and conditions of my tenancy agreement multiple times, and continue doing so
Good morning Darren, thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, MG
5/5
TrustpilotEmma was fantastic and fast
Emma was fantastic and fast. Reply to my emails straight away only took 2 days to give us a descion on a house. Am so happy and pleased.
Hi Kirsty, thank you for leaving your feedback, we are happy to hear you have had a good experience with Places for People! I will be sure to pass this back to Emma. Best wishes to you in your new home! Kind regards - MG
5/5
TrustpilotHouse
For now, I can't say anything bad about Place for people. Great e-mail and text message contact, all information provided. Thank you for the opportunity to receive a new home 💚
Good morning Beata, thank you for taking the time to leave us such positive feedback, best wishes to you in your new home! :) - MG
1/5
TrustpilotChicken Little
My ceiling started leaking on the 7th of December from my upstairs neighbours balcony and despite my making emergency reports about the water being let into the property, they fobbed me off by telling me they would get in contact with my upstairs neighbours immediately, then they didn't at all, I checked (wow people talk to their neighbours imagine that) and then to add insult to injury, after complaining about this, they continued completely and utterly ignoring me, entirely negligent when you consider it's THEIR PROPERTY THAT IS BECOMING WATERLOGGED AS A RESULT OF RAIN. I was eventually able to learn from one person who gave me one arbitrary phone call about my collected issues after complaining that my emergency repair reports WEREN'T EVEN LOGGED.THEY HAVE LEFT ME WITH RAIN IN MY LIVING ROOM FOR FOUR WHOLE MONTHS.ALL WINTER!I am a broken man at this stage.I'm going to the ombudsman. My sink is now blocked so I can't do my washing up or clean my clothes, my furniture has been ruined, the chipboard floor has been warped, my ceiling is beyond cracked and I'm now even getting black mould in here as a result of the constant condensation and humidity in here. It smells bad, it smells really bad, because I have dirty buckets and rubbish bags all over my living room.If you work for this absolute shambles of a company, don't bother leaving a note, YOU ALREADY HAVE MY COMPLAINT AND YOU DID FK ALL ABOUT THAT SO WHY WOULD THIS BE ANY DIFFERENT.I am shocked an appalled at the outright negligence I've been given here and at this stage even if you respond to my complaint, even if you repair my ceiling, and my floor, and my windowsills, and you get rid of the black mould, and you unblock my sink, and you replace my kitchen (as is within my rights) and you replace my bathroom (also within my rights) and you do something about my antisocial downstairs neighbour banging on his walls and slamming his windows, even if you actually did all of that, I would STILL be going to the ombudsman for the NOW HISTORIC nature of the complaint.If you think you can get away with just ignoring people you don't like dealing with you have another thing coming. They were bad as Luminus, not great as Chorus Homes but now as P4P they are officially trash and I will not rest until I am paid compensation for the nights sleep I've lost, the damage to my possessions and the danger to my trucking health you actual C.UNTS.
Good morning Jack, We’re very sorry to hear of the problems and the negative experience you’ve been subjected to. However, we’d like to take this opportunity to rectify it. We’re sure you’ve already contacted us about the problem, but if you please could email us at customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address, we’d be happy to investigate further. Thanks - MG
1/5
TrustpilotTHIS COMPANY HAS LET US DOWN
We were in the process of purchasing a shared ownership property with places for people and because our solicitor couldn’t exchange on the day that they demanded they decided to pull out of the sale 3 working days prior to their exchange date. The worst thing about this is the house isn’t ready to move in yet and we still have 3 weeks to their expected completion date. Due to my solicitor being on holiday they pulled the plug on the deal before even speaking to him. This has now left us having to find another property with the possibility of loosing the sale on my property. I am disgusted with the treatment they have given me. It is now going to take at least another 3-4 months before they could get someone else in there, opposed to us in possibly in 3 weeks.
Hello Tonia, Thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, MG
1/5
TrustpilotCorrupt Thugs who don't care about…
Corrupt Thugs who don't care about their Tenants. The complaint system is more likely to make you an enemy than to help fix your problems. Beware and stay away if at all possible, go elsewhere for real services, with a duty of care these don't believe in care at all. I only gave 1 star as - was not available. Seriously avoid at all costs. I bet they are proud of their score out of over a thousand reviews. Hang your heads in shame.
Hello, thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we’d be happy to find a solution, Thanks, MG
1/5
TrustpilotHuge rent increases
Huge rent increases . Considering this is a housing association, the rents where I am are the same as private rentals.
Hi Ian, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
5/5
TrustpilotAmazing Landlord - Very Helpful staff.
Fantastic! i would like to say that places for people have been so helpful with helping us move from a flat to a house. Emma Harrison has been amazing with any questions i have had she has answered quickly even when i have mitered - (sorry Emma) i think they are very fair with there housing and helping people find a home and i would highly recommend them as a landlord! they are better then the council - any repairs i have needed they have been there straight away and fixed any issues ( there hasn't been many) Brilliant place and Brilliant people.
Hi Kellcie, thank you for taking the time to leave such positive feedback! We are happy to hear this! Best wishes to you and your family in your new home, I will be sure to pass this back to Emma. Kind regards - MG
1/5
TrustpilotThe worst land lord so far
The worst land lord so far. I have a guttering repair that is still on going from April last year! fascia boards that where replaced have no gone rotten because they never painted them. Guttering is still! leaking. After a nearly a years worth of complaining about it they still can not fix the problem. How many more times to i have to ask. ? How many more work men have to come round and inform them about what needs to be done. Yet they will not sort the problem out? I now have damp in my loft and in the rear bedroom and in the bathroom. Which is completely unacceptable.
Hello Helen, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
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Edinburgh (Shrubhill Walk) has the most, with 1,791 reviews rated 3.0 out of 5, followed by Stonehaven with 28.
The three Places for People offices, by town:
