Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 1/5

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Terrible company, DO NOT MOVE INTO THEIR PROPERTIES

Terrible company, they refuse to provide a break down of services provided when you ask what a charge is for.They have now contacted me 2 years after moving out of their property and said I owe them another 650 pounds without providing any evidence or advising what it relates to.

Alexander · 23 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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One off the worst housing providers…

One off the worst housing providers I've ever been with waiting on multiple repairs for years now just keep making appointments then cancel and move them months later to which nothing gets done they are quick to respond when your a penny in debt with emails phone calls and text other wise they don't give a dam Mount street Fleetwood all their properties there are desperately needing windows and doors uPVC instead off drafty cold and some cases damp houses Tenants on the street are very unhappy while one place on the street gets a uPVC door front and back the rest are just left You know who your tenants are the Victorian houses need updating we are not living in that era although might as well be old wooden sash windows and doors all need updating to uPVC like the private houses have modern uPVC sash windows and doors the rest off the tenants are sick off waiting for an upgrade Living in cold drafty damp places with one tenent having a disabled child the money you get off government every year when are the TENANTS OFF MOUNT STREET FLEETWOOD having our windows and doors replaced like 1 off your propertys who has had uPVC doors back and front and uPVC window over 2 years ago while the rest like in poor housing conditions WE THE TENANTS WOULD LIKE ANSWERSYOU ARE ALREADY AWARE OFF THE ISSUES WITH CLAIMS FOR DISREPAIR

J · 23 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Does anyone here wants to know the true meaning of " banging your head against a brick wall" ? If you do wanna know, read on.

Terrible Experience with Places for People. I am extremely disappointed with the service provided by this housing association. My experience has been nothing short of a nightmare, A living nightmare. First and foremost, the maintenance issues in my property have been consistently neglected. I’ve reported numerous problems, including a leaking roof gutters, broken heating system, and mold growth, but these issues remain unresolved despite repeated requests. It often takes weeks, sometimes even months, for any action to be taken, and when it is, the work is usually subpar or incomplete. I once had 2 workmen wearing P4P uniforms, driving P4P vehicle fighting in my property as each one of them wanted the other to finish the work.The communication with their staff is abysmal. Phone calls and emails frequently go unanswered, and when they do respond, the information is often inaccurate or misleading. This lack of transparency and efficiency is incredibly frustrating, especially when dealing with urgent repairs.Additionally, the quality of living conditions is unacceptable. The property is poorly maintained, with dirty communal areas and inadequate security measures. I feel unsafe and uncomfortable in my own home, and the housing association seems indifferent to these concerns. They will text you threatening message when the rent is 3 days late and don`t bother informing when they send someone to complete any minor repairs. Moreover, their customer service is horrendous. The staff are unhelpful, dismissive, and seem to lack basic courtesy and professionalism. It feels as though they have no regard for tenants’ needs or well-being.In summary, my experience with P4P Housing Association has been extremely frustrating and disappointing. I would strongly advise potential tenants to be wary and consider other options if possible. This housing association needs significant improvement in its management and service to provide a decent living experience.

Peter · 19 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Disgusting housing association

Disgusting housing association, no customer, repairs not done, make it impossible for tenants to do jobs having do sketches for jobs, get tradesmen certificates there qualified, was told can get rent card yet don't do them so lies, bad place, ombusman to investigate now

L · 17 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Absolutely hopeless

They are absolutely hopeless company. Their incompetence is matched only by the incompetence of their sister company RMG who they appoint as their factors. If you want to know more, just search the Internet for either of their names and their district heating racket.

Adam · 17 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

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waiting Time...now nearly 9 months

I have been in the process of purchasing a property on a development in Nottingham. the company are very laxed in there comunicación area .with the seller .me the buyer. plus the same with estate agents.and both sides of solicitors. I am getting very despondent with all the people dealing with my purchase ..each blaming the other for delays bing caused.it has now been approximately 9 months now since all this has been going on. something needs to be done to quicken the process up with this company

Mr · 16 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Absolutely disgusting

Whilst both myself and my wife are dealing with cancer and numerous other problems Places for people have left us with mould growing everywhere in a cold damp mouldy house, they have broken contractual agreements lied to get us in court lied to the judge (he saw through them and whilst nothing has been done to this date they continue to lie and bully, my stage one complaint took over a year

Stephen · 16 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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This company needs to rethink its purpose....

I think this company is a perfect example of general society today. They have all the control, all the money and none of the interest to fix any of your problems as customers. Gone are the days of the customer is right or should be respected. Tenants are money trees to them. The rent goes up every year without fail, and yet the so called services being paid for are virtually non-existent at this point with excuses galore given for why it isn't done yet. The perfect one is 'it is with our contractors....' You take the money from the tenants, so things should be getting done quicker than months or years which is not an exaggeration. Things take months or years at this point. All they do is complicate it by constantly changing property manager, who is responsible for what part of the property, how things are reported, etc, etc. By complicating the process, ensures nothing gets done and it isn't their fault because it just got lost in their systems because of all the changes type excuses.Here are examples - 1. One of the smoke alarms in the property malfunctioned and was going off day and night, every 30 seconds and was driving me mad. It was reported, and it took them 2 weeks to send someone to fix it. I was not allowed to touch it or would breach my tenancy agreement. 2 weeks of a screaming alarm in your house, and was their any urgency from the landlord, not at all. 2. The large windows in the communal spaces, the corridors in every landing where the flat doors are, have been pretty much broken open since 2022 and still are broken. There solution is a piece of wood with a screw to keep them shut. I am pretty certain these are fire windows for tenant safety, so is illegal but again same question, any urgency, interest, nope. They (Touchstone but it really is still Places for People) wash their hands off it and say they aren't responsible for the communal areas of their building. They'll quite happily take your money for it though, and increase it every year with rubbish reasoning.3. The bin store - out of control fly tipping, rubbish scattered all over the bin store floor, outside in the car park because of a missing door and no lock. This was reported months ago, and surprise, to fit a door and a lock remember, late July or August before it can be done. Tenants will just put up with any consequences like flies and the sort while the landlords rub their hands together from the biggest increase in rent to date in 2024. Living standards, what are living standards to them?4. Actually sticking to their lease agreements. Countless tenants are breaking the rules; smoking in the building, bikes tied to the railings of the staircase despite their being a bike store for that reason, prams left on the landings which is the only fire exit as the large windows in the landings remember are now screwed shut opposed to being fixed correctly. Wonder what the fire brigade would say about that? Camper type vehicles in the car park which per the tenant rules are not allowed. They've successfully created a modern day block tower which you'd see in some less desirable places in the city. I can go on, but start to finish it is just a poor showing and they won't care about this either but I feel readers should know what you'll get with this company who will fob you off with excuses, taking more and more of your money each year for the privilege, and leave you resenting the place you call home. Not good enough by a long way, need to rip up their playbook and put tenants first.

John · 14 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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We have tried to work with this company…

We have tried to work with this company to resolve an issue however it has taken them the best part of three months to sort the matter out and yet still no resolution. We have been passed from pillar to post with everyone promising assistance yet no one has delivered. The extensive delays have cost hundreds of pounds to us. Having requested to make a formal complaint, the requests have been blatantly ignored. This is a very unprofessional, incompetent and lazy company and one which I would strongly advise others to avoid.

Daen · 12 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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My advice to buying part ownership..

My advice to buying part ownership... is don't bother... the management on the maintenance team she is useless... they say they will sort it .. but don't... having a disabled son staying ,, and you have water through kitchen ceiling .. videos as evidence.. best of sorting it you're self... this isn't hate,.. this my feelings towards this company, to be honest I've forgot more than the maintenance management know. This happened September 2022.

Steve · 11 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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No complaints here …

I have been with p4p a few years now and I have to say I have been treated marvellously by this company and the people who work for them , if ever I apply for a repair they are knocking on my door within hours.they answer the phone promptly and are always really helpful..

Arthur · 9 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Landscaping service at all time low

Landscaping service at all time low. I have been a tenant for 25years and i have never seen such a rapid decline.The estate looks like a scene post chernobyl first grass cut of the season April next one mid June hay making i presume hedge rows encroaching pavements fencing down missing etc poor service or not at all, litter, doggy bags left around the estate. I wish we could have a voting procedure on who runs these housing associations to get this management lot out.I recently read PFP merged with two other associations take heed get your own house in order. Since I retired I my self is having to regularly go around the estate picking up plastics empty bottles cans up to no avail you make your rules PFP for tenants enforce them. I could go on and on Oh! one more thing received TSM report this should be enough to tell you your standards are poor.

Margaret · 3 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Just received a reply from p4p same old…

Just received a reply from p4p same old bog standard lame apology with an email address for their customer focus team who are a complete waste of space as I’ve been there done that if p4p were serious they would have made contact to arrange a visit by a manager to speak to me in person.

Michael · 1 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Disgusting place

Disgusting place, advertises homes through council then tells people homes not ready, lettings officers useless so slow and helpess to people in need of a home, every bad review is right Disgusting place

L · 1 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Autodialler calls me 3-4 times per day…

Autodialler calls me 3-4 times per day when I am just a week late paying the rent. When you try to call them back they just leave you listening to music. Never respond to emails except to threaten you.Issued section 21 notice after being just 2 weeks in arrears with rent,Rent went up by 21.5% this year. It’s social housing with very ant-social service charges. When you are in financial difficulty they make you feel like a criminal, and their account managers have about as much empathy and charm as a county-court bailiff.I am not currently even in arrears and yet they still continue to harass me, They should really know better than to harass their tenants - especially with their registered offices being based in Grays Inn Road, London, in the heart of the legal community.

Hamer · 1 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Absolutely hopeless systems

Absolutely hopeless systems. Took over the sites in Northumberland months ago and the systems are shockingly bad. Membership, password resetting, booking.... all things that should be in place before opening up shop.

Byron · 1 July 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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I thought I would update my reviews…

I thought I would update my reviews well all I can say is nothing has changed it's still a crap company ( I did put a stronger word down but it wasn't allowed) very untrustworthy in all areas be very\very careful when dealing with them never\never\never take their word as gospel.

Michael · 29 June 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Rubbish

Rubbish. Had nothing but problems. Been asulted harassed threatend intimidated by 2 neibours Nothing ever done. So now I've signed for a new property with a better housing asc. I rang up to tell them and to give 4weeks notice. No reply no form to fill in after many fone calls nothing atall. So now I don't no the termination date of this property. They are terrible in every way. They want closing down. I will just pack my stuff in next few weeks and go and shove keys through the door. They are completely useles . They have made my life hell.

Me · 26 June 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Bullies

This is more about their dictatorship and bullying accounts department - I have just read on the forum how a Z. Z. Chauhan has hounded and chased a small business for under £100 invoice even though been told it would be paid at end of the month. The client involved apparently been a client for over 8 years too yet this person - authorised or not continues to hassle a small business.

Ali · 24 June 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Lived in this property 14 years

Lived in this property 14 years. Had a damp course twice and both failed. Black mold in every room. 2 bedroom home and both my children G14/B5 have to sleep in with me as their room is too moldy. Have reported countless times and PfP just send workmen out to look and then I never hear back. Places managers have fobbed me off and no repairs get done. Zero communication. House is freezing and damp and PfP won’t do anything. Said they’d move me to another property several times but then hear nothing back. Slug infestation from the damp. I’m also in remission from cancer and this is how they’ve left me and my children to live.

Ms · 20 June 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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You will read people's reviews on hear…

You will read people's reviews on hear then you read them answer everyone saying sorry and if they email with the details they will look at it and sort it 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣 Just so you all know that does not happen, they put up response to everyone to make it look like they sort people's problems out but they don't, 8 years waiting on housing list and being disabled you think they would offer something but nope they never do, but what you will see is them give thousands of houses to migrants so if your born in Scotland you will stand no chance, I have now gave up with them as I can't compete with the government giving first places to migrants and councils taking payments for to house them, shame on you all and don't bother answering me with your bull saying email bla bla bla because as I said it's propaganda answers you give as your paid extra for more lies to the publicAnd there you go folks , sorry to hear that.... if you email with the problem 🤣 would that be the same email that has ignored me 500 times already 🤣 But thats ok as I said to someone in the North east office you are going to be famous 🤣 council offices in England are on YouTube for being a disgrace and scotlands councils are next , I will film coming and goings from offices and post them live , that way everyone will see the truth how you operate your councils Words are cheap but evidence is power so see you all soon

Kevin · 14 June 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Denise Murphy hunstan

Denise Murphy hunstan I have waited over 7 months for the damp and mold to be delt with. A surveyor came done the report places for people sent me a list of jobs that needed doing. Loft insulation loft vent. Damp and mold cleaner and sealer on the living room wall. Bathroom wall. Both bedroom walls the front door needed an overhaul plus the rubber that goes all round the inside door needed doing. Pointing to almost all exterior walls. Guttering fixed and cleaned. I was sent this list and informed that all this work was going to be done today. This morning comes the electrician came looked at the installation of the extra fan but because he’s not the person that needs to do the loft ventilation was told not to do that as an contractor they use that specialises in that field had to come and do it. So I would have to wait for there person to come and look at the job before they do this. No time period for this that was booked weeks ago to be done today. The electrician was lovely nothing to do with him. Bad communication and organising from places to people. The two men that cleaned and fixed all the guttering did the loft insulation were great. The one person sent to do the mold damp stuff said it was a lot of work it wouldn’t be done today as normally a big job like this is given to private contractors. So no mold and damp stuff done today like promised.the same guy was down to overall the door which he levelled and put new sealant around the frame. Unfortunately couldn’t do the rubber around the inside of the door as this has to be ordered. So another job that can’t be done who knows when. The pointing that needs doing also did not get done because it’s such a big job as it’s in bad state needs a lot doing bricks coming loose holes cracks everywhere on external walls back as well as the front. So another job that’s booked for today not done Apparently needs a private contractor. Now at this point I still have not been told about this from any supervisor or managers. That all this needs private contractors. But from the poor workmen sent here. I want to also point out I was asked why I had my walls cleaned off. My answer would you live with damp and mold on your walls for continuous months and not clean it.I have been given no information as to when all this work that is meant to be done today is going to be done. I want to add at this point, I have complex post traumatic stress disorder. Severe anxiety and depression. And other mental health issues. Along with other disabilities. So you can imagine the stress anxiety and issues I’ve had preparing myself for today having people in my home. Constant lack of sleep with worry. Only to find hardly anything has been done that was meant to be. No consideration for my health or mental health. Has been given and incompetence with not organising this correctly in the first place. It’s a complete shambles. I also had to move furniture remove curtains which is difficult for me. For no reason. Yes, I am very angry and at this point I still don’t know when any of this work is going to be done in my home if you can call it at home. Totally unacceptable behaviour from a big company like Places For People. Today is the14th and still I have not been contacted regarding when the other contractors will be attending to do the work that should have been done on the 12th. I put a stage one complaint in regarding this and nobody has had the decency to contact me two days after the fact and after me putting in the stage one complaint in. And yes the message below says contact us by email and they are sorry to hear my issues. Well still no contact from them. I had to call again today to raise another complaint and was told the first one has not been looked at yet. So it wouldn’t be possible. Great way to treat customers. No care consideration or empathy.

Denise · 14 June 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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An unimaginable experience living where…

An unimaginable experience living where I have literally just fled from due to neglect, defraudation, and antisocial behaviour (the later not responsibity of PFP) I was left without heating and hot water for 6 months and had to get legal representation. I was due compensation which never received. When I moved in the area was under Derwent living and they at least honoured their contract of basic maintenance etc, and where I live was meant to be private rented or ownership for working people, now just full of crackheads and jobless non British who disobey all basic rules. I have literally fled the premises along with others due to the impact on mental health and trauma. I guess this organisation represents the state of Britain today.

Ben · 11 June 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Homeowner Management Charge

I am a freeholder but charged under ‘Homeowner Management Charge’ How on earth do you JUSTIFY this years increase.. I believe we do have an Estate Warden but so little is done for us under the guise of staffing costs, service charge accounting etc. This means nothing to us but you feel justified on an increase bordering 100%. Absolutely disgraceful.

Mrs · 8 June 2024 · Places for People Edinburgh (Shrubhill Walk)