Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotI am happy with the service from places…
I am happy with the service from places for people. Always available and willing to help when you have a problem. The only thing that gets in my nerves are the un taxed cars blocking our parking spaces.
Kevin · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good morning, many thanks for the 5-star rating. If there’s anything we can do regarding the car matter, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Kind regards - MG
★★★★★ 5/5
TrustpilotWhen we had the boiler checked we were…
When we had the boiler checked we were told it needed changing .new one is more efficient and had the taps changed for lever taps to make things easier as I have rheumatoid arthritis
Martyn · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated! We are happy to hear this! Kind regards - MG
★★★★★ 1/5
TrustpilotMade a complaint no one bothered to get…
Made a complaint no one bothered to get back to me called again was told it had been closed was told someone would get back still waiting Would give 0 if able to
Magda · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello, we’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks - MG
★★★★★ 4/5
TrustpilotGood service.
Quick response, good service by the man sent out to deal with our repair. Good workmanship.
Mr · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon Mr Kelly, thank you for your review! We sincerely appreciate your feedback. Kind regards - MG
★★★★★ 3/5
TrustpilotI’ve been trying for years to get…
I’ve been trying for years to get cracks in the wall and damp spots sorted but all they do is take photos and that’s the last I ever hear about it, they did send a surveyor out a year or so back who recommended that it needs to be repointed, but nothing has happened yet. It’s annoying because I need to get the place decorated but no point when the paper keeps peeling off. Apart from that they are amazing.
Pat · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good morning, thank you for taking the time to leave us feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. We would be happy to look into this further. Many thanks - MG
★★★★★ 5/5
TrustpilotRent inquiry
They couldn't deal with my inquiry straight away so they looked into it and phoned me back and sorted it all out.
May · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good morning, Thanks for your 5-star review! We sincerely appreciate your feedback. Have a lovely day - MG :)
★★★★★ 2/5
TrustpilotIm apply for another flat arround 7…
Im apply for another flat arround 7 times and not give any result im pay the rent correct never have later time
Victor · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hi Victor, we’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
★★★★★ 5/5
TrustpilotEasy reporting on line
Never had any problems reporting repairs on line. Workmen always friendly and polite, and repairs done in a timely fashion.
Iris · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good morning, we are happy to hear this amazing feedback. Thank you so much for giving us 5 stars! Have a lovely day - MG
★★★★★ 1/5
TrustpilotCare more for the properties…
Care more for the properties maintenance is important all that rent these properties are of an age when we move in not every one can cut there grass or decorate 8 can go on and on but will leave it there
Mrs · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good morning Mrs Mitchell, thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us, if you have desired resolution to your current issues then please email us at customerfocusteam@placesforpeople.co.uk. Just make sure to include details of the issue, your full name and postal address. Thank you - MG
★★★★★ 5/5
TrustpilotVery perlite cleaned up after himself…
Very perlite cleaned up after himself good job thank you
Sharon · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hi Sharon, we’re so grateful that you took the time to leave us a 5-star review. Thank you! - MG
★★★★★ 3/5
TrustpilotI like my flat but it is nigh on…
I like my flat but it is nigh on impossible to get repairs done. I have been waiting nearly 2 years for a new front door....The grounds are not looked after very well. My carpet has been ruined by the man who installed my new water tank. I am not happy.
Susan · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good morning, we’re very sorry to hear of the problems and the negative experience you’ve been subjected to. However, we’d like to take this opportunity to rectify it. We’re sure you’ve already contacted us about the problem, but if you please could email us at customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address, we’d be happy to investigate further. Thanks - MG
★★★★★ 1/5
TrustpilotHandle in bathroom.new…
It would help if we could have new kitchens and bathrooms. We have lived here 14 years and they were old when we moved in.
Customer · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good morning, we’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you, please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
★★★★★ 5/5
TrustpilotAfter a week of backwards and forwards…
After a week of backwards and forwards to different members of your staff names as follows Kate Keith Xavier John Adam I’d like to thank them for all their help in getting my boiler sorted as it had its own mind of coming on on its own job still not finished as of today 18th September now need electricon to come out but engineer got my heating done my problem was from arron services was they said they would be here between 9 till 5 and didn’t not even a phone call so wasted 3 days waiting in but as for your staff they were brilliant as I wrote earlier and for an 81 year old with COPD and asthma I was not amused surely the company should phone up and say they are running late sorry my rant is over hopefully thank you
Gina · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good morning, thank you for the review! Your feedback is much appreciated and helps our team improve. If there’s anything we can do to resolve this or be of any assistance to you, please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thank you - MG
★★★★★ 3/5
TrustpilotPoor consultation…
Double glazing fitted to housing scheme.Despite letter apologising for lack of consultation and useful timetabling.It was a shambles. THE Coordinator was frequently unavailable. When miraculously the phone was answered, standard reply was 'I will ask my manager' then no return call.Supliers were changed, as we're spec's for the widows causing disruption to fitters etc.Not an enjoyable experience
Jaffa60 · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
★★★★★ 4/5
Trustpilotcommunity walk
i went to Castle Park to go on the community walk but couldnt find anyone. it was not signposted or anything and i didnt go as far as the bandstand, where apparently everyone on the walk met. missed out on what probably was a good experience. Also the landscape/gardening team either don't come enough and when they do they're over-zealous with the cutting back of bushes/shrubs.
Teresa · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hi Teresa, thank you for leaving us a review. If there’s anything we can do to resolve this or be of any assistance to you, please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Kind regards - MG
★★★★★ 3/5
Trustpilottry to report any think on line is a…
try to report any think on line is a nightmare as half the time you can not get on to it because they are always doing something to the line can not remember but
Rita · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good morning, thank you for the review! Your feedback is much appreciated and helps our team improve. Kind regards - MG
★★★★★ 1/5
TrustpilotGave me a time scale came earlier
Gave me a time scale came earlier only fixed one thing said if the other were working so would that plug when something plugged in it goes on and off
Aa · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello, we're so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks - MG
★★★★★ 5/5
Trustpilotthe job was done on the day
the job was done on the day. and a good job was done.
Mr · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hi Mr Dunn, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! Kind regards - MG
★★★★★ 5/5
TrustpilotMy home, my sanctuary.
Whenever I have to ring pfp for anything they always listen, and then do their upmost to explain anything I am not sure about. If I have a repair booked in, they always turn up and staff are very respectful of my property no matter what they are doing. Clean up after themselves and go that extra mile to get the job done . If I have a problem with my account for any reason the staff are very understanding and always reassure me not to worry they will find a solution to suit all parties. I can honestly say I gave never had a bad experience with them..
Valued · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good morning, thanks for your 5-star review! We sincerely appreciate your feedback. We are happy to hear you have had such a positive experience with Places for People. Have a lovely day! - MG
★★★★★ 3/5
TrustpilotResource Issues
There seems to be a distinct lack of resources at PFP to rectify issues, for example it took 3 months and 3 visits to fix the leak in my bathroom. It is still only half finished as the floor needs replacing but at least it is not flooding the room below me now.
Glen · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello, firstly, thank you for taking the time to leave us a review. We’re sorry for the issues you’ve been facing in your home. We are aware that you may have already contacted us about this problem, but so we can investigate it further, could you please email us at customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address, Thanks, MG
★★★★★ 5/5
TrustpilotLeaking sink
The guy was lovely fixed straight away with a new part
Bernadette · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good morning, thank you for taking the time to leave us a positive review. Your feedback means a lot to our team. Kind regards :) - MG
★★★★★ 2/5
Trustpilotrepairs are so slow
repairs are so slow, and never done properly.
David · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello David, thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we’d be happy to find a solution, Thanks, MG
★★★★★ 3/5
TrustpilotThe People who come to do work are very…
The People who come to do work are very hit and miss.They are always Polite and Friendly and I think Genuinely do their best.But they have turned up with eitherNo EquipmentThe Wrong EquipmentSometimes the right Equipment
Soo · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good morning, thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, MG
★★★★★ 5/5
TrustpilotService sector
Immediacy in dealing with needed repair and friendly professional service
Paul · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good morning, thank you for taking the time to leave positive feedback. We are happy to hear you have had a good experience with PFP. Kind regards! :) - MG
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