Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 3/5

Trustpilot

Repair service is very poor

Repair service is very poor, it would be good to get updates on when repair will be done.

David · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

I have seen Places going from strength…

I have seen Places going from strength to strength. Still a lot of improvement needed but I think Places are getting there.

Susan · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Unfortunately

Unfortunately, I have to tell you that four months ago, I told the house manager that the gutters are full of leaves and dirt, and when it rains, a lot of water pours on the glass of my daughter's bedroom and the other bedroom, and this causes damage to different parts of the house. It is possible, but currently, after four months, nothing has been done by the company

Mr.Sabolghasem · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 3/5

Trustpilot

Waiting to long for repairs to be done

Mrs · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Always helpful and polite

Mr · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 3/5

Trustpilot

I wrong day to callspecifically asked for à morning…

I specifically asked for à morning appointment- just not a Tuesday ( as I'm at work then). And guess what-you gave me a Tuesday appointment!Contact me please.X.Gillian

MsGillianCoxford · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Cozy Home 🏡

After an accounts manager made two large unauthorised withdrawals from my bank account and spoke to me with a God Complex and obtuse attitude not letting me speak I was left with an unauthorised bank overdraft and no money for food I was left in a state of panic, I do hope my complaint about her was given attention and the recorded phone calls were listened to. luckily my bank managed to retrieve one of the unauthorised withdrawels and subsequently cancelled my direct debit. I have now decided to pay manually to avoid this travesty happening again, it's such a shame that one employee can blight the reputation of this excellent establishment I have been with Places for People for 36 years and love my home, the staff are respectful and helped me resolve this upsetting situation, I would like to give special thanks to customer services members Jake Wood and Taylor Wilson for going above and beyond helping me back on track, 🌟🌟 🌟 🌟 🌟 🌟

Ms · 22 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Very hard to get in contact edited

Very hard to get in contact with to change or arrange appointments.Every time I ring I have at least 10 mins to wait in a queue. I don't have time to wait to call. A call back option would help a lot. A reliable online chat/ email service could also be beneficial.Update, due to speedy reply, I was able to get in contact.I was unaware of the online chat or email services available.

Anthony · 20 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

Trustpilot

Timing

The only down side is that it takes over a month to get a repair done

Shaf · 19 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Unreasonable, amended

House still needing vital repairs after 6 months of waiting, like heating, water Co.ing through door due to large gap, phoned to speak to support as I was sent a letter asking me to, after this wait ti.e, and it saying one minute to wait it went back to another 30 minutes, I am still on hold and have a screen shot I'm happy to post showingwait time so far 90 minutes, with the 30 left to go, is 2 hours to wait satisfactory, no, it's not!Who are you saying has not been informed? Housing officer, the lady who did the contract, area warden, heating team, repairs, many of customer service, BTW some are plain rude, and the surveyor who checks the gardens, they have all been made aware, if there's a single person I've forgotten, please, point me in their direction, but you still haven't even replaced the gas box like you promised when I signed my contract, and if there is anyone who is unaware, maybe if you worked as a team, and passed messages between yourselves I wouldn't have had 6 months of this and still can't have a warm home!I emailed again. No answer.I phoned again to speak to you directly, after a break hold ... 35 minutes got hung up on, same ole thing MG and yeah you are aware

S · 19 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Facebook

In Radiance House, Cambridge, they've had a plethora of issues date back a decade since it was built, including fire risks, lack of regular fire checks, poor ventilation making the place feel like an oven, mould, damp, floods that are left days and months, unsecure locks and, what's worse, staff who do not care. They sweep these issues under the rug and refuse to listen to the tenants they are failing- whilst continuing to profit off them, of course! Everyone deserves a safe place to live but, unfortunately, Places For People do not think so

Kerrie · 19 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Facebook

In Radiance House, Cambridge, they've had a plethora of issues date back a decade since it was built, including fire risks, lack of regular fire checks, poor ventilation making the place feel like an oven, mould, damp, floods that are left days and months, unsecure locks and, what's worse, staff who do not care. They sweep these issues under the rug and refuse to listen to the tenants they are failing- whilst continuing to profit off them, of course! Everyone deserves a safe place to live but, unfortunately, Places For People do not think so

Kerrie · 19 September 2024 · Places for People Stonehaven

★★★★★ 5/5

Trustpilot

Thank you for all support

Thank you for all support, useful information, advice and links.It is very helpful!

Iryna · 19 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Tenancy

When I signed my tenancy agreement everything was explained brilliantly as I've had a stroke and can get muddled up so very happy

Mrs · 19 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Nothing.Electrion was brilliant did his…

Nothing.Electrion was brilliant did his job to a excellent standard.

Dennis · 19 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

Trustpilot

Easy to book repairs

Most of the time you come out for repairs quite quickly. Its fairly easy to book a repair and all advisors are helpful. You are always quick to come out for an emergency

Mrs · 19 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

Trustpilot

Repairs are carried out well and are…

Repairs are carried out well and are always done in a professional manner. Although upgrades to existing properties need to be addressed as soon as possible please…Otherwise all good…

Joe · 19 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

So kind fantastic never felt more happy…

So kind fantastic never felt more happy and secure

Michele · 19 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Prompt repair

Prompt repair, pleasant operative.

Patrick · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

We’ve lived in our bungalow since it…

We’ve lived in our bungalow since it was built in 1993.We moved in on 14th February 1993.It was then called North British Housing in 1993 until it changed to Places for People.We’ve had no problems with Places for People their website is very easy to access and you can make payments, report repairs and lots more

Denise · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

From telephoning ref problem to end satisfaction of works completion…

From the moment I telephoned ref problem upon excellent telephone conversation to following up ref booking works to be carried out date to notifying me prior on and before of the works date to be carried out to the way work was professionally completed

G · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

leaking under floor in bedroom

this company is always helpful with any problems i have

Mrs · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

Trustpilot

What has happened to Places for people?

When I moved in I spent a very large amount of money bringing the flat up to standard, it was in a terrible state holes in the wall smelled of cats the carpet was disgusting, however I liked the look of the flats and how well maintained they were ?.. after about 3 yrs the flats were going down hill fast the grounds are unkept so much so that a number of us set to work making the yard look nice, I was told that the kitchens and bathrooms were going to be up dated, my kitchen has the doors hanging off and they are cracked and broken from the previous tenants ... still no sign 11 yrs later, when I moved in the tenants were all respectable and had pride in their flats I not sure when your policy changed but now! the tenants that have moved in are disgusting leave rubbish every where outside of their flats look like slums goes down well with the i Windows are peeling the plastic seals are hanging down, every where needs repainting, the smell of dope is everywhere!,,,

Elizabeth · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Very poor service

Reason can’t give a ZERO. Vert poor Maintenance after having a leak in my roof. Now been 16 weeks and still not completed. Lack of communication from all involved. I feel that we are just a number now and not a valued Tenant. Very poor service.

CollectPlus · 18 September 2024 · Places for People Edinburgh (Shrubhill Walk)