Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 3/5
TrustpilotThe reason I contacted the housing …
The reason I contacted the housing has yet to be addressed so therefore, I am waiting for. response as usually it is slow or none existent.
Miss · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello Miss Nile, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
★★★★★ 4/5
TrustpilotI'm still waiting for the mould in the…
I'm still waiting for the mould in the bathroom and the fan adjustment to be sorted. Reported in June 2023
Faith · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, MG
★★★★★ 5/5
TrustpilotAlways been very well looked after…
Always been very well looked after until recently. Can not believe how difficult it is owing to mobility issues and needing to transfer from a first flat to a ground floor flat. Even though a ground floor flat vacant in block next to me don't seem to get any further. What can I do? Have lived here for over 9 years. All help needed please.would like to add what good service I have experienced with repairs and gas servicing.
Mrs · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thank you for taking the time to leave us a review it is much appreciated! In regards to your transfer request, if you could please email us at the Customerfocusteam@placesforpeople.co.uk we would be happy to investigate this further. Many thanks - MG
★★★★★ 4/5
TrustpilotLongtime Resident
I've lived in my house for over 28 years and while i love my home, the repairs and necessary works on the houses are very few and far between. The kitchens need replacing and the doors and windows have been painted once in the time ive been here. All that aside. neighbours watch out for each other and I wouldnt want to live elsewhere
Caroline · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thank you for the review! Your feedback is much appreciated and helps our team improve. If there is anything further we can assist you with in regards to the repairs please do not hesitate to reach out. Kind regards - MG
★★★★★ 2/5
TrustpilotNotice of dissatisfaction …
We have been tenants for 25 plus years and the house was 20 years old when we moved in and we still have the original kitchen which is no longer fit for purpose and our new neighbours in our street have had there's replaced, we was told in Dec 2023 we was to have a new kitchen, we are now almost in October 2024 and we are still waiting and despite 2 visits to inspect the kitchen we are still waiting,it seems new tenants are pushed to the head of the queue whilst we are not treated on par, and we suffered a gas leak at the meter point, which you rerouted and capped off into our kitchen, we have now purchased a new cooker to go in our long awaited new kitchen which can't be plumbed in as there is no supply to the kitchen which has been reported twice and told to the engineer who carried out our recent gas inspection.the kitchen cupboards do not meet current regulations and are falling apart after numerous temporary repairs, your gas inspector and the man we paid to install our cooker both advised that the cupboards don't meet regulations. We have paid money for an appliance that can't be used and paid for an installation which could not be completed due to the cupboards AND no gas supply, all reports and complaints have either been ignored, fallen on deaf ears, or put on a back burner (pun intended) I have suffered a stroke and cannot safely use the kitchen due to the state of repair of the kitchen which is having an effect on my physical recovery and is now causing unnecessary mental anguish, we feel we have been more than patient and following advice we are seeking the intervention of our local MP who will no doubt be happy to list all the regulations that have been broken by you as our landlords, I would like this complaint escalated ASAP and would like a customer complaint number as a reference, as we feel we are being discriminated against,and a copy of this will be attached to the email submitted to our MP.
James · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello James, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. So we are able to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
★★★★★ 1/5
TrustpilotNot interested in my health the noise…
Not interested in my health the noise from Diane downstairs unbearable she needs to shut a door and b quieter not fit for purpose not good enough
Karen · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello Karen, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
★★★★★ 1/5
Trustpilotstairs on the fire exit are very dirty…
stairs on the fire exit are very dirty never cleaned , corridors are dirty too, some neighbours have not accepted behaviour, dogs did poo in the corridor on the 3rd floor NE4 5HY 48 Clarwood Green, we no CCTV cameras on car parking place
Mr · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, MG
★★★★★ 4/5
TrustpilotDealing with PFP operatives
Dealing with PFP operatives. Service is good when applied. But sometimes can be a while before issue resolved.
Anne · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thanks for sharing your review with our community. It means a lot to us. Kind regards - MG
★★★★★ 5/5
TrustpilotI was very pleased to have my repair done.
I was very pleased to have my repair done. Thank you very much.
Lilian · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hi Lilian, we really appreciate you taking the time to leave us a 5-star review. It means a lot to us! Kind regards - MG
★★★★★ 3/5
TrustpilotCouldn't report repair online as I used…
Couldn't report repair online as I used to. Had to phone to book appointment, then went online later to report it as a security risk, and had visit same day, which was good. Needed further repair which was 2 months later. Seems to be a lack of availability.
Brenda Lugg · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thank you for the review! Your feedback is much appreciated and helps our team improve. Kind regards - MG
★★★★★ 5/5
TrustpilotAlways friendly operators
Always friendly operators, never rushed, 2 month appointment wait surprising.
Susan · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, we really appreciate you sharing your review of our service. Thank you! - MG
★★★★★ 5/5
TrustpilotAlways ready to help
Rating only, no written review.
A · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, we’re so grateful that you took the time to leave us a 5-star review. Thank you! - MG
★★★★★ 2/5
TrustpilotWaiting for an emergency call out…
Waiting for an emergency call out nearly 3 months later still not been The worst service I've ever had since living here for 10 years
Paul · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, MG
★★★★★ 4/5
TrustpilotTaking notice,of what tennents need and…
Taking notice,of what tennents need and finally getting issues done.
Ms · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thank you for the review! Your feedback is much appreciated and helps our team improve. Kind regards - MG
★★★★★ 1/5
TrustpilotYou are an absolute waste of time.You…
You are an absolute waste of time.You don't do jobs on time.You don't look after the properties and fall into big dispair most properties in this day and age have showers in, but you can't even do that
Chris · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello, thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us, if you have desired resolution to your current issues then please email us at customerfocusteam@placesforpeople.co.uk. Just make sure to include details of the issue, your full name and postal address. Thank you - MG
★★★★★ 4/5
TrustpilotMy experience
I think it is a good, helpful company.
Mr · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, we really appreciate you sharing your review of our service. Thank you! - MG
★★★★★ 1/5
TrustpilotI can not be billed for my heating and…
I can not be billed for my heating and hot water because Places for people have not provided meter numbers for our properties to Watkins energy who took after the contract in June !
P · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, MG
★★★★★ 5/5
TrustpilotGood and reliable housing
I have been a tenant for almost 21yearsRepairs are always sorted No problems at all
J · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Kind regards - MG
★★★★★ 5/5
TrustpilotPhone was answered quickly when I…
Phone was answered quickly when I called to report my repair. Person I spoke to was polite and helpful. My repair was dealt with same day. The two workman that visited were polite and friendly and sorted the issue within a few minutes.
Christine · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thanks so much for your 5-star review! We sincerely appreciate your feedback. Kind regards - MG
★★★★★ 4/5
TrustpilotThe workers did well was impressed ut…
The workers did well was impressed ut thought the bathroom was being replaced as its old damaged 1
Sharon · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, we’re grateful that you took the time to leave us a review. Thanks a lot! If you have any queries regarding your bathroom please contact us at CSC.General@placesforpeople.co.uk and our team would be happy to assist. Thank you - MG
★★★★★ 1/5
TrustpilotStill waiting for re pairs to be done…
Still waiting for re pairs to be done waiting 2 years or so
Sarah · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, MG
★★★★★ 4/5
TrustpilotI’ve been with these for many years now…
I’ve been with these for many years now they’re very quick at doing repairs an easy online service to report but do you need a lot more work when it comes to moving somebody who is in need of moving
Annemarie · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thank you for the review! Your feedback is much appreciated and helps our team improve. If there is anything we can assist with regarding your transfer request please contact us at the customerfocusteam@placesforpeople.co.uk and we would be happy to investigate this further. Kind regards - MG
★★★★★ 1/5
TrustpilotTerrible at getting jobs done
They have too much housing stock to keep up with repairs , anything that needs doing takes forever , I have been waiting 2 years for my kitchen and they just keep bodging everything , I’ve had over 30 workmen come and look at the kitchen in 2 years and it’s still not done , they come and look and then leave
Peter · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hi Peter, thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, MG
★★★★★ 5/5
TrustpilotWell we like the improvement happening…
Well we like the improvement happening at the moment. The company is flexible and also helpful.The staffs are amazing too.
Ousman · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, we’re really grateful for your review and appreciate you taking the time to share your rating with us! Thank you - MG
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
