Trusted Agent profile

Places for People estate agents in Edinburgh and Stonehaven

3.0

★★★★★

1,812 reviews across 3 offices and 3 platforms

Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,812 reviews on three platforms, rated 3.0 out of 5 overall.

Google logo

3.8 / 5

44

Reviews on Google

All 3 offices

Facebook logo

1.0 / 5

10

Reviews on Facebook

Business-wide

Trustpilot logo

1,758

Reviews on Trustpilot

All 3 offices

Our offices

Places for People's three offices, most reviewed first. Each has its own page.

Latest reviews from every Places for People office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Trustpilot

I phoned on Friday 27th September about…

I phoned on Friday 27th September about my kitchen roof where the felt had once again come loose and folded over and was dangerous l was told someone would come out and make it safe but no one came out so I phoned again Saturday and was told bluntly it was not an emergency and to phone back Monday which I have done and was told that they have put it as urgent and someone would be out within 24 hours so I am now waiting.

Pauline · 30 September 2024 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 October 2024

Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG

1/5

Trustpilot

I became a tenant on 2nd June 2024…

I became a tenant on 2nd June 2024 there were nothing but problems from the start i wasnt provided the correect information on shower, Heating, I have asked for jobs to be done but it now has become a formal complaint but even complaining you have to queue up.I have read the response from places for people and they just don't get it at all, when you have one problem you get in a queue,when you have several problems, you formally complain,when you complain you have to go on another queue, pathetic service and no idea of customer/ client needs. This business needs a root and branch overhaul.

Fred · 30 September 2024 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 October 2024

Hi Fred, we’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG

1/5

Trustpilot

damp report

slow at doing repairs

Glen · 28 September 2024 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 October 2024

Hello Glen, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerhub.complaints@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - JO

1/5

Trustpilot

parasites of people,useless housing…

parasites of people,useless housing association, wish they disappeared

Maggie · 28 September 2024 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 October 2024

Hello Maggie, thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerhub.complaints@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - JO

1/5

Trustpilot

I have waited since May to have a…

I have waited since May to have a cracked window see to plus tiles hanging of walls. One appointment I waited in they never came rang to see why said it had been cancelled.No one told me.The other they changed from August to Dec 19th!!!!!

Mrs · 28 September 2024 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 October 2024

Hello, Thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we’d be happy to find a solution, Thanks, K.G

1/5

Facebook

Ridiculous builders, zero accountability around quality or aftercare. Be very careful before investing here, or you will regret like we have

Shricharan · 27 September 2024 · Places for People Stonehaven

3/5

Trustpilot

Steves light switch in Costessey

Not sure why you are asking again for a review as I’ve already done this.It took 3 attempts to fix my light switch.Appointment 2 you Electrican turned up on time but he was let down by the another contractor.All in all it took 1 month to fix a simple light switch

S · 27 September 2024 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 October 2024

Good morning, Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, K.G

2/5

Trustpilot

Property values.

Well for one me and the wife have been married for 18 years and have asked for the names on the tenancy to be changed, from Linda Graves to Linda Docherty and it hasn't.We work on a monthly pay system where sometimes there's 5 Weeks in a month so we are a week behind before paying the rent and we always get letters to tell us we are in dept.We have been tennants for coming up to 27 years and never had a paint brush on the exterior of the property and never had our kitchen or bathroom with any modernization and certainly no invitation of purchasing the said property. Many thanks.

Mr · 27 September 2024 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 November 2024

Hello Mr Docherty, Thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further.Thanks, Samantha.

2/5

Trustpilot

Thsere service charges go up so much its a…

The service charges go up so much its a worry to me, but 2 residents have been told £70 is being taken of, but I have not received a letter about this why,

Mr · 26 September 2024 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 October 2024

Hello Mr Buljeko,Thank you for taking the time to leave this review. We're are sorry to learn of the worries you have. If you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further.Thanks, Samantha

4/5

Trustpilot

They eventually get the job done when…

They eventually get the job done when it’s reported but no one has looked round the house for the last eight years.

Sarah · 26 September 2024 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 October 2024

Hi Sarah, Thank you for taking the time to leave this review. We’re sorry you feel this way. If there’s anything we can do to be of any assistance to you, please contact us on 01772 667002 and we’d be happy to help. Thanks, Samantha

1/5

Trustpilot

Customer service is not great…repairs for ongoing issues not done

Customer service is not great constantly chasing after 10 working days an ongoing issue that is yet to be resolved. No case management via CCA team for complex cases - the CCA chases but never calls back. There seems to be no escalation process when service requests fail to be adhered to. Still waiting for issues to be resolved in regards to mold and damp. I sent a new repairs list of all repairs needed in the kitchen. The operative attended and advised he would take pictures. Pictures were taken and sent to trade supervisor and then I chased every week for an update on action did works. Complaint was raised and reviewed - compensation offered and accepted along with the agreement they would be doing the work on the kitchen to ensure that it was able to be fit for intended purpose. Works still yet to commence.

Anonymous · 26 September 2024 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 October 2024

Hello, Thank you for taking the time to leave us a review. We’re sorry for the issues you’ve been facing in your home. We are aware that you have already contacted us about this problem. To investigate it further, could you please email us at customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address.Thanks, Samantha

3/5

Trustpilot

Could Do Better!More telephone contact numbers to…

More telephone contact numbers to report repairs. Prompter service carrying out repairs. Better maintenance of estate. Better awareness of tenants everyday problems. In all, better management!

IRIS · 26 September 2024 · Places for People Edinburgh (Shrubhill Walk)

4/5

Trustpilot

9 out of 10

On 9 out of 10 occasions I have had to call p4p, I have had a good experience, staff have been very helpful and supportive and I would to take this opportunity to thank them, especially my tenancy support officer, Maria Mucha, she has been great and needs a pat on the back.I can't give a specific date, as my experience has been over the year of my tenancy, so I'll make one up.

Arthur · 26 September 2024 · Places for People Edinburgh (Shrubhill Walk)

1/5

Trustpilot

Dissatisfied tenant

Over the past few years I have been dissatisfied with the repair service. It took 4 months to repair my bedroom ceiling because of dampness and mould the ceiling fell in. Ive now had 3 different dates to repair the living room door, each date I was given I’ve had to change my arrangements for that day to make sure I was at home for the joiner to turn up and they never did.😡 I don’t have any faith in anyone turning up in November either it’s ridiculous that it takes 3/4 for a simple joinery repair.

Mr · 26 September 2024 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 November 2024

Hello, Thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we’d be happy to find a solution.Thanks, CG

4/5

Trustpilot

They always deal with my issues and…

They always deal with my issues and attend to them accordingly. But they is always room for improvement.

Halima · 26 September 2024 · Places for People Edinburgh (Shrubhill Walk)

1/5

Trustpilot

Zero stars

Tell you more about my experience WHY p4what ever won't do anything.

Michael · 26 September 2024 · Places for People Edinburgh (Shrubhill Walk)

Agent replied · 23 October 2024

Hello Michael, Thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further.Thanks, Samantha.

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Which Places for People office has the most reviews?

Edinburgh (Shrubhill Walk) has the most, with 1,791 reviews rated 3.0 out of 5, followed by Stonehaven with 28.

Where are the Places for People offices?

The three Places for People offices, by town:

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