5/5
TrustpilotGreat service.
I have always received a good service in a timely manner. Thank you.
Trusted Agent profile
Places for People estate agents in Edinburgh and Stonehaven
★★★★★
1,812 reviews across 3 offices and 3 platforms
Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,812 reviews on three platforms, rated 3.0 out of 5 overall.
44
Reviews on Google
All 3 offices
10
Reviews on Facebook
Business-wide
1,758
Reviews on Trustpilot
All 3 offices
Our offices
Places for People's three offices, most reviewed first. Each has its own page.
- Places for People Edinburgh (Shrubhill Walk)Shrubhill Walk, EH7 4RB1,791 reviews · 25 on Google (3.6)54 in the last 90 days
- Places for People StonehavenGreenlaw Road, AB39 8AB28 reviews · 19 on Google (4.1)1 in the last 90 days
- Places for People Edinburgh (20 Granton Park Avenue North)20 Granton Park Avenue North, EH5 1GW0 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Places for People office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotAlways polite and helpfull
Rating only, no written review.
1/5
TrustpilotNO ONE LISTENS IN THE PLACE
NO ONE LISTENS IN THE PLACE RENT KEEPS GOING UP EVERY YEAR JUST SHOCKING WHOLE PLACE NEEDS RE VAMPED IF IM HONEST
Agent replied · 11 June 2024
Hello David,Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could email us at customerfocusteam@placesforpeople.co.uk with further details of the problem, your full name, and your postal address, we’d be happy to investigate it further. Thanks, CG
5/5
TrustpilotA great housing group
A great housing group, I have been very well looked after. Both repairs and maintenance is at a high level and very fast to put into action. A very happy tennent, thank you
1/5
TrustpilotNot always felt I was being listened…
Not always felt I was being listened to. Very slow at responding to complaints if they ever do.
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
4/5
TrustpilotMostly all good the is always room for…
Mostly all good the is always room for improvement.
5/5
TrustpilotJoiner turned up on time,rang one hour…
Joiner turned up on time,rang one hour prior to say he was on his way.Did his job and cleaned up afterwards
5/5
TrustpilotGreat company to rent with
Always polite and helpful workers
5/5
TrustpilotIf I have any questions always answered…
If I have any questions always answered fast, same with any repairs, either in my home or the building (lift) because I'm disabled can't use the stairs.
Agent replied · 11 June 2024
Good morning Sasha, thank you for leaving us a 5 star review! this is greatly appreciated. it's lovely to hear you received a positive experience from our staff. I'm glad we've been able to fix your shower in a timely manner. - Many Thanks HC
3/5
TrustpilotUse of scaffolding for repair work.
Overall Places For People are doing OK. My main criticism is that we are not informed when work which requires scaffolding is about to begin. All I see is scaffolding going up and not knowing what the job is, how long the job is going to take and when the scaffolding will be removed.Scaffolding reduces building security, especially when it has been there for some time. I have seen scaffolding still there for months at a time. More control over the tepairr work is required so that times and costs can be minimised.We should be informed of repair work either by email and/or notice board.RegardsBrian Hilton
5/5
TrustpilotUp to now very good service
Up to now very good service, ie reported broken shower repaired the next day . When we moved in we was told the front door will be replaced and we would receive a phone call from Lancashire Double Glazing , that was almost 3 months ago still not heard from them,
2/5
TrustpilotDisappointed in the way things have…been done.
Disappointed in the way things have been done and waiting times. It's been nearly a year for me to put up with the damp in my kitchen. First appointment was for August to get the work done,they couldn't do it because needing 2 tradesman together, when they turned up they didn't know why they were there. I'm having to wait until the end of November now for both tradesman to be here together.
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
4/5
TrustpilotBecause they said I'm getting my gutter cleaned out
Because they say I'm getting a job repair done but it's never followed up unless me the customer rings up
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
3/5
TrustpilotRepairs are not seen to quick enough…
Repairs are not seen to quick enough with the price of rents tenants expect a better service than what we are getting at the moment
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
4/5
TrustpilotNone to report
Rating only, no written review.
2/5
TrustpilotBetter service doing jobs what needs…
Better service doing jobs what needs done like my fence wich I complained 5 times had end up getting someone to do it now I'm out of pocket
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
1/5
TrustpilotHeating and door still not fixed 6…
Heating and door still not fixed 6 monthsGiven oil heaters as back door not only has huge gap under it, it actually is breezy all the way round it, poton windows attended in may, said I need new door, here we are almost October, hasn't even been ordered.Still heating problems, oil heaters have cost £50 IN ONE WEEK! Where are the vouchers they keep offering?Don't phone support, 1 hour 54 minutes to answer and get someone who is not pleasant!
3/5
TrustpilotRepair appointments
Not for the first time my appointment was not kept now waiting for another appointment but no phn call from the company quantum yet
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
5/5
TrustpilotIm very happy the service is great
5/5
TrustpilotI have been with PFP for 14 yrs as a…
I have been with PFP for 14 yrs as a resident and they've some good staff working in the customers centre. My experienced with them are good and promptly answered the phone whenever they're not busy. PFP tried to meet my needs as much as they can with swift response and reliable appointments.
4/5
Trustpilotsince living here we have been…content
since living here we have been perfectly happy with our experience. Do think, however, that the Broadside fencing should have another line to be safer for visiting grandchildren.
4/5
TrustpilotLiving here at Mellors Court for the…
Living here at Mellors Court for the last year and a half I have been fairly comfortable in general.I’ve found the company very helpful in every circumstance.Following a meeting a few months back with residents, former manager and two ladies from other entities I was pleased to know that some of the matters which arose have since been addressed and promises made for others to be attended to.I am also happy to have the assurance that someone would call at times to check to see if us the residents are okay or have any needs.Many thanks to the Team
1/5
TrustpilotReported rotten floors bathroom and…
Reported rotten floors bathroom and kitchen 19 months ago sent a company out to have a look called Argent who came out ripped floor covering up wich reviled holes in floor bigenuff to put your foot down it bath not safe as floor is rotten and it moves when got water in. Rang them today only to be told is down for repair on the 24/12/2024.no one will want to come out on christmas eve to rip out old floors and replace wich then will leave me without floors over the christmas period Joke i have asked to speak with a manager every single time i ring with no joy rang today and get same response still waiting for a call back useless comes to mind be careful if your thinking of useing placrs for people
Agent replied · 23 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
5/5
TrustpilotBecause it was easy and straight…
Because it was easy and straight forward to ask and do what I wanted. I am always happy with the results ☺️
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Places for People
Which Places for People office has the most reviews?
Edinburgh (Shrubhill Walk) has the most, with 1,791 reviews rated 3.0 out of 5, followed by Stonehaven with 28.
Where are the Places for People offices?
The three Places for People offices, by town:
- Edinburgh (20 Granton Park Avenue North): 20 Granton Park Avenue North, Edinburgh, EH5 1GW
- Edinburgh (Shrubhill Walk): Shrubhill Walk, Edinburgh, EH7 4RB
- Stonehaven: Greenlaw Road, Stonehaven, AB39 8AB
