Trusted Agent profile
★★★★★
1,812 reviews across 3 offices and 3 platforms
Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,812 reviews on three platforms, rated 3.0 out of 5 overall.
44
Reviews on Google
All 3 offices
10
Reviews on Facebook
Business-wide
1,758
Reviews on Trustpilot
All 3 offices
Places for People's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotQuick repairs
Always gives a date then repair will be done.The man who came to my broken radiator was lovely and friendly he explained why it wasn't working and arranged a date straight away when can come and install new radiator 23rd October
1/5
TrustpilotREVISED - ALL TIME LOW
More news, pfp lied AGAIN! The company you use for doors that attended in may did put a request in for new back door, you know the one you said didnt, but you guys turnred it down! I am utterly disgusted by your standards but more lies, all time low, i hope you are aware im ill because of you, dobt ever lied to me or about me again! Good reply thanks, still clinging to that you don't know about it excuse, then you email me saying yes you do .minutes later, good try, but I don't believe you ! 🔥🚒 pants on fire! I have lived here 6 months, rain comes in back door, you said it will be fixed today 2 months after Potton windows came out, so where is your fix then? Non existent, don't say you aren't aware, you admitted on email you are fully aware, fact is community doesn't matter to you so take that off your vans, I'm 57, disabled, and this refurbished bungalow has rain and 1.5 cm gap under back door, heating doesn't work, bath doesn't drain, toilet moves, no back fence, I only wish I could add pictures! I suggest you call me today or I'm raking this further I'm done with being messed about, DISGUSTING and please say you don't know rain comes in back door as the gap under ut us so big, Potton windows came out months ago, and nothing 🙇♂️ omg, tell the truth Pe28 4sb, now tell me you don't know about it MG!!!!!
Hello Sallie, thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, MG
1/5
TrustpilotWish I’d never took the house due to landlord
Rent is very high, pay a service charge and don’t have any services for it. They don’t complete repairs booked, they ignore them or delay them. Still waiting for the damp and mould to be rectified 5 years after first reporting it!
Hello Wendy ,Firstly, thank you for taking the time to leave us a review. We’re sorry for the issues you’ve been facing in your home. We are aware that you may have already contacted us about this problem, but so we can investigate it further, could you please contact the below number to discuss this matter, or any other issues in regards to PFP.Thanks,Taylor
1/5
TrustpilotThis company is incompetent beyond…
This company is incompetent beyond belief.Made a complaint.It was closed without any action.Made a complaint about the complaint.Investigated.I Refused to accept outcome as investigation was incomplete.Complaint raised to level 2.Investigation was completed.Received outcome of level 2 and documents to complete for compensation.Documents do not say how or where it should be submitted.Return the completed document to the investigator/sender and ask if I need to send paper copy?then hear nothing……no response to my question and no payment received.I phone to ask if the person could respond …I hear nothing.MY COMPLAINT WAS ABOUT COMMUNICATION!!!
Hello Jo, Thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem / complaints. If there is anything we can support with, please contact us on the below so we can have another look into this or any other issues you may have. Thanks,Taylor
3/5
TrustpilotPlaces for People could try to improve…
Places for People could try to improve on their customer service, how they communicate certain information to their tenants. I am really not a fan of Places for People.
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
5/5
TrustpilotTo protect the environment, we must feel responsible and take care of our family, and feel responsible for maintaining the houses you live in and try to maintain and care for it.
Hello, the only thing I can say about you is, according to my experience, you always had and still have the best service in any situation, I thank you for your humanitarian service and behavior.Kind regards⚘️
5/5
TrustpilotThey look after their tenants…
They look after their tenants exceptionally well. Their houses are well maintained and there workmen very professional.
2/5
TrustpilotAnswer
You have to keep asking when something is suppose to be followed up also if you have a repair it is a while before anything gets repaired I'm on a water meter and it is dripping and I have to wait till Dec for someone to come out
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
3/5
TrustpilotRepair that took 6 weeks
I reported a repair that was needed on the 25/8/2024 but heard nothing for over 4 weeks. I then contacted yourselves via email and after that got an appointment all in all it took nearly six weeks to fix.
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
4/5
TrustpilotThe waiting time sometimes is too long
The waiting time sometimes is too long But people are kind
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
3/5
TrustpilotOnly do what they need to do once you complain
my recent experience was a complaint, regarding work carried out by a contractor employed by p4p.I was told at the end of the conversation that i would be contacted by the contractor, but i was not. I was also told i would be contacted by the department that look after the housing stock, but once again, no contact. P4P don't do anything unless you escalate it to a complaint, where they have no choice but to do something.
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
4/5
TrustpilotStruggled to find a number to ring and…
Struggled to find a number to ring and couldn’t go online.Once the job was booked it was carried out very well and I didn’t need to be there. The person who did the job even connected the broken guttering successfully to the neighbouring guttering
2/5
TrustpilotRepairs take to long to be done …
Repairs take to long to be done nobody listen to you
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
2/5
TrustpilotPoor customer involvement
No customer participation, more like customer obstruction to reduce workload. Consultations carried out after decision is made to change. Information not being provided to residents. Complaints procedure appears biased and based on incorrect facts. PfP's own policies and Ombudsmans guidelines ignored.. Services being paid for in service charges not being carried out as required.
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
3/5
TrustpilotA few times I have been given an…
A few times I have been given an appointment. From different agencies. But they never tell me what it's for. I had to phone the agency regarding an appointment with engineer. But there was no information why . Need to explain why they are coming into property
Hello,We are so glad to hear of this positive feedback and thank you for taking the time to post it.Many thanks - JW
5/5
TrustpilotChanging appointment time
Changing appointment time. 01/10/2024. I only had a short waiting time and was offered the option of a call back. The person I spoke to was helpful and found a slot which was more convenient for me.
5/5
TrustpilotI have no complaints!
Rating only, no written review.
1/5
TrustpilotI give it at 1 at the moment
1. Kitchens and bathrooms need updating as not been done since been built2. Rat problems3. Need more security
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
1/5
TrustpilotI would like a new kitchen and bathroom…
I would like a new kitchen and bathroom and a fab in kitchen and a new fence outside ask all the time but nothing happens
Hello Mr & Mrs Hatzer, Thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further.Thanks, Samantha.
4/5
TrustpilotHad a problem with my front door…
Had a problem with my front door reported it and had a fast response.
Hi Rae, Thank you so much for your positive feedback, KL
1/5
TrustpilotOperational Chaos
Damp, mould and peeling ceiling paper still awaiting attention two years after it was reported.Window Cleaning that is included in RENT does not take place.Necessary tree surgery that is reported is ignored !Home visits from Estate Management staff to elderly residents are not known to take place on a regular basis.Hostile tenants who abuse residents are never evicted, even when local Police recommend it.If there were a gas explosion that destroyed property and killed/maimed residents, I doubt we would see any Management representatives attend the scene !!!!
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
5/5
TrustpilotReported problem with heating
Reported problem with heating, sorted some day.
1/5
TrustpilotDon’t rent from them , they don’t care!
**Review:**If you value your safety and well-being, **stay far away from this place**. We've been here for over 3 years, and from the very beginning, we have been living in constant danger. **Every time it rains, the water leaks into the sockets**, creating an electrical hazard that could start a fire at any moment. This is not a new issue. **The management has known about it for years**, long before we moved in, as the previous tenants dealt with this for at least 5 years. Despite **constant complaints**, nothing has been done to fix the issue. On top of that, **mold has taken over the house**, making it impossible to live in a healthy environment. You'd think they’d take action with all these problems piling up, but they just don’t care. We’re on the **6th floor**, and the lack of proper insulation means we freeze in the winter. The heating system is a joke, and they’re well aware of it.The negligence and disregard for tenant safety are unbelievable. **This place is a disaster waiting to happen**, and they don’t care who gets hurt. Avoid this place at all costs!
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
2/5
TrustpilotJobs being booked where I am having to…
Jobs being booked where I am having to book a days annual leave then the job being cancelled with no notification and then not being informed of the new date it is getting ridiculous
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Edinburgh (Shrubhill Walk) has the most, with 1,791 reviews rated 3.0 out of 5, followed by Stonehaven with 28.
The three Places for People offices, by town:
