Trusted Agent profile
★★★★★
1,812 reviews across 3 offices and 3 platforms
Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,812 reviews on three platforms, rated 3.0 out of 5 overall.
44
Reviews on Google
All 3 offices
10
Reviews on Facebook
Business-wide
1,758
Reviews on Trustpilot
All 3 offices
Places for People's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotCompassionate and professional
From the ladies on the phone, I believe one was Nicola and the other Jacqueline.To the builder who came called Noel, I can not fault PFP.They try their very best to give an appointment and although it was at first had to be rescheduled, it was well worth the wait.Patient considerate and kind is how I found the ladies on the phone.The builder Noel was polite and totally a professional.Very blessed to be a tenant at my late stage in life with PFP.
3/5
TrustpilotSpace
The space in the flats are too small, especially my kitchen and bedroom. Only the bathroom is to my suite. As it is now, am running out of space, need more space for my clothes. I am still unhappy about the emergency escape ramp that is not install. Another thing, I am still trying to find out at what stages or time does one becomes a long-term tennant?
Good Afternoon, thank you for your enquiry. Please could you call our Customer Service Centre to discuss further on 01772 662011, thank you
1/5
TrustpilotPlaces for people are SCUM full stop
Places for people are SCUM full stop, the workman they employ are useless unskilled morons, having lived in one of there damp bungalows for a couple of years they have done zero for me in anyway shape, or form, it was a dump when I moved in , and they offered nothing what so ever help to improve it , not even a bit of paint, they expect there tenants to spend money improving there properties, but won't help in anyway at all, they have let me down so many times to do the simplest of jobs, I've lost count of all the rubbish they spout , AVOID PLACES FOR PIGS YOU HAVE BEEN WARNED, I'm getting on and they have no regard for my age, and will let you down constantly, they make Peter Rachman seem like a fantastic landlord, they only want your rent, and then you can go screw-- yourself, Trash Landlord, PLACES FOR PEOPLE
Good Afternoon Mr Woodhouse Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, Janet.
5/5
TrustpilotThey are brilliant at sorting things…
They are brilliant at sorting things out quickly
5/5
TrustpilotI personally have no issues whenever I…
I personally have no issues whenever I log a job it gets sorted.
1/5
TrustpilotThe length of time you wait for repairs…
The length of time you wait for repairs is a disgrace and same repair needed over and over shocking service
Hello ,Thank you for taking the time to leave us a review. We’re sorry for the issues you’ve been facing in your home. We are aware that you may have already contacted us about this problem, but so we can investigate it further, could you please email us at customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address, Thanks, SD
1/5
TrustpilotRain cold, pain
Great news today they cancel a rain guard being put on back door as the gap under back door us so big I have rain comng in, the part didn't come in, pmsl are you kidding me? No heat, rain coming in door, no fire door, no co2 detector, bare wires coming out of wall.Pigstys for people deny this at your peril, I'm in touch with your custo.er focus group, you are and have been aware 6 months of these things, but still you let a little disabled lady sit with no valid heating, these energy vouchers you offered a month ago nowhere, you have done NOTHING, why because your slogan is why " community doesn't matter" that's more like the truthYes I am also on your vulnerable list, but you don't care
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
1/5
TrustpilotThis company has no regard for existing…
This company has no regard for existing property owners or tennants. They open up their housing to absolutely anyone. The house they occupied is basically a drug den. Police are there daily, shouting and screaming in the cul-de-sac, windows smashed etc. It took a turn for the worse last week when a neighbour was taken hostage in that house - literally was tied up. PforP have acknowledged that there is an issue with their tennants, but dont seem to want to do anything about it. They need to consider people who have worked hard all their life just to buy a home in what was a perfectly good area.
Hello Andy, Thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, Raj
3/5
TrustpilotThey are okay
They are okay. I’m not very happy with the quality of their repairs, I had to re-silicone the bath tub’s edge as it kept leaking, even after their repair. But at least they found the problem for me.I have to add, I was very amazed and am still very grateful for the new staircase they put in. The last one wasn’t level and (as it turned out) the banister wasn’t according current regulations, but at first they weren’t going to replace it, but somehow it got done. So I thank PfP for that one!
Hello F Futter, Thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we’d be happy to find a solution, Thanks, Raj
1/5
TrustpilotLet down again
Again, this repair was reported several months ago, I had to take day off work and no-one turned up. On the on-line system the date (2nd) has been removed and no other date has been added I've received no phone calls or explanation why. HOW CAN YOU TREAT PEOPLE LIKE THIS
Hello Karl, We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks,Zain Early Resolution Co-ordinator
1/5
TrustpilotOutstanding repairs ignored for YEARS…
Outstanding repairs ignored for YEARS at a time.Talking about roof leaks, damp and mold issues..The social housing regulator is now involved and yet i get a call yesterday saying that my repairs have have to be postponed again as they are busy.However, they never seems to busy when they put the rent up each year.
Good Morning Andrew,We’re very sorry to hear of the problems and the negative experience you’ve been subjected to. However, we’d like to take this opportunity to rectify it. We’re sure you’ve already contacted us about the problem, but if you please could email us at customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address, we’d be happy to investigate further.Thanks,Zain Early Resolution Co-ordinator
5/5
TrustpilotFriendly and Professional
Friendly, helpful and knowledgeable staff. Polite and efficient.
4/5
TrustpilotOnce reported
Once reported, repairs are promptly dealt with by polite, helpful staff. However, the landscaping problem, which has been a real issue for years, has yet to be resolved. Hence the 4 and not 5 star. Sorry!
Good morning Dolly, Thank you for leaving the positive feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, Zain Early Resolution Co-ordinator
4/5
TrustpilotI called regarding birds nesting under…
I called regarding birds nesting under the solar panel and I was informed that I will be contacted by the team dealing with it.I got a call and was advised of the different stages which was excellent customer services as I know what to expect.I am waiting for an appointment as that are negotiating at the moment as advised.
5/5
TrustpilotAlways found the people to be very…
Always found the people to be very helpful and each time they have needed to check something they are always polite and professional…no one particular date
4/5
TrustpilotAlways helpful when ringing about…
Always helpful when ringing about something. Quick to attend problems.
1/5
TrustpilotThere repairs is very poor and the…
There repairs is very poor and the waiting time for repairs are beyond a joke to the point I am thinking of taking it to the Manchester evening new
Good Morning Alan,Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, Zain Early Resolution Co-ordinator
2/5
TrustpilotI have been waiting since the end of…
I have been waiting since the end of last October so nearly a year and fence , garden not been looked at or cleared repaired.i have phoned weekly and still no response from estate manager landscape it would help if we had a response email or phone call with an update
Hello Marie, Thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further.Thanks, Samantha.
2/5
TrustpilotThe men dont turn up to do the jobs
Get there staff to appear when they are supposed to
Hello Ms Hutchinson, Thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with Places for People. Could you please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further.Thanks, Samantha.
3/5
TrustpilotPlaces for people
Got new balcony windows put in in July, and the workman that put them in was lovely and friendly, it took him most of the day and he never took a lunch break just carried on, great, but, it had taken me 7 months of phone calls and complaints to get them done, this is not good during winter time, places for people seem to be good at taking your rent or lease money, but don't give anything back unless you fight for it, not good for a housing association
1/5
Trustpilotthey can improve by telling the truth…
they can improve by telling the truth and sending qualified workman do do a job not the cowboys they are sending now pennywise and pound foolish is the old saying and its true here for pfp
Hello susan, Thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further, and for the delayed response to this feedback.We understand that you may have already contacted us regarding this problem, but if you could drop us a call on the below contact details, we can discuss further about this or any similar issues you may have.Places For People : 01772667002Thanks,Taylor
3/5
TrustpilotRepairs/ maintenance department needs to be reviewed
Workmen being sent to carry out certain planned jobs/repairs but unskilled, twice in the last month signed out sick at last minute and unwilling to carry out the work needed. This problem has been long long term (from 2013). There have been workmen this year who were very good and jobs completed properly, willingly and on time , so hoping this good standard can be maintained.
Hello Trevor ,Firstly, thank you for taking the time to leave us a review.We’re sorry for the issues you’ve been facing in your home with repairs. We are aware that you may have already contacted us about this problem, but so we can investigate it further, could you please contact the below so we can look into any issues for you. Places For People : 01772667002Thanks,Taylor
3/5
Trustpilotrepairs
easy to contactlength of time to be seen
2/5
TrustpilotWHEN MY LATE WIFE MOVED HERE IN 1988…
WHEN MY LATE WIFE MOVED HERE IN 1988 IT WAS RUN BETTER.NOW NOT SO MUCH AT ALL.SAD REALLY .
Hello Dave , We’re sincerely sorry to hear this, your negative experiences with us. However, we’re determined to put things right! If you would like to discuss further with what issues you may have, please contact Places For People on the below contact and we are happy to assit you. 01772667002Thanks,Taylor
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Edinburgh (Shrubhill Walk) has the most, with 1,791 reviews rated 3.0 out of 5, followed by Stonehaven with 28.
The three Places for People offices, by town:
